Customer Reviews for American Convenience Store 2
(U-Haul Neighborhood Dealer)

Rating:

5.0

First time using a Uhaul. My first impression was that I was in the wrong place because I only saw Uhaul trucks but no Uhaul store. Once I called the number they provided me & told me to come into the convenience store it was an easy, fast and professional experience. Everything was clean, & the truck was really easy to drive

Rating:

5.0

Muy buenas trocas.good condition.

Rating:

5.0

Your mobile app experience is awful. So many issues. I will absolutely use physical check in anytime I attempt to use U-Haul

Rating:

5.0

The young gentleman that handled our transaction was terrific! We had to modify our plans a bit, but he accommodated us really quite well! I'll be back when I need to rent another U- haul! Excellent experience!!

Rating:

2.0

The clerk, tech not sure what his title is but he is always busy. It is a one person convenient store small and not what I am used to with Haul sites.

Rating:

4.0

I thought that maybe having the extra equipment ready in the truck I was picking up might be nice. Also, the Uhaul app didn’t have me submit information for approval until I was already there to pick up the truck, so I thought it could have done all that at time of reservation instead. Otherwise everything was great!

Rating:

3.0

Ordered a dozen of blankets + an applicants holy and there were not there when the moment of the pick up. We had to go to a different location (paid the miles) because they didn’t include it. The self check out is not convenient, very slow process that delay our moving.

Rating:

3.0

The u-haul was just dirty all around I could not see anything though the windows and when I would open the driver door it was sound like if the fender was dented.. and the passenger window would not go down right.. and when I put up the u-haul it was not on a full tank..

Rating:

2.0

What should have been a quick and easy mobile pickup, became a long and complicated issue and they wouldn't even explain what the issue was. It took almost a half hour just to get the truck. Until finally they said it was all because I was using the mobile pickup, and I could just go into the store, and after doing so it took 60 seconds. Why would the process be more difficult with modern technology? Why would the process even be significantly different using your phone instead of talking to the person at the counter. What is the purpose of the mobile pickup if it just makes things more difficult and makes the process take longer?

Rating:

2.0

The vehicle needs maintenance front end very loose on drivers side. Damage on that side also bumper. Fuel was under a quarter tank when I got it.

Rating:

2.0

Clean vehicle and replace deteriorating steering wheel. Customer service could be more engaged as well.

Rating:

1.0

This place ripped me off. They switched my reservation from a oneway to a local move. Oneway Westminster, CO to McCook, Ne was going to be 350ish the lady told me it would be way cheaper to bring it back to their store and that ending up costing me 550ish. I will be reporting and expect a follow up. I will warn everyone to stay away from this location!

Rating:

2.0

Location felt unsafe at night Process for returning up truck was unbearably long Because the gas tank was at 25% when I picked it up it was almost impossible to try and return it at 25%. I ended up returning it at 50% because I couldn’t let it get too low but I didn’t want to have to stop multiple times to put a little bit in. This ended up costing me an extra $24

Rating:

5.0

I got exactly what I paid for, no surprises or unforeseen charges. Really happy with this haul.

Rating:

3.0

Truck was dirty,it took 1hr to get the truck. The person that was being the paper work was not knowledgeable at what she was doing

Rating:

4.0

Great customer service. Overall a quality experience. Every need was met. I'll definitely be a customer again.

Rating:

5.0

Nothing checkout was fine.

Rating:

1.0

Charged for a cleaning fee that I do not agree with

Rating:

3.0

Everything is ok

Rating:

1.0

I selected a 7:00am pickup and the store opens at 8:30. Everything in my reservation info assured me that 24/7 pickup was an option and that I could pickup at 7:00am. When I got to the store at 7:00am, I clicked on the “ready for pickup” button and it took me to a page that then said my reservation was confirmed for in person pickup and that I’d have to wait until the store opens at 8:30. It was very frustrating not being told that until I was there ready for pickup.

Rating:

5.0

Very professional from start to finish. Very reasonable pricing.

Rating:

1.0

If I would have known there was no actual person there to assist in the drop off I would have never agreed to this site. It was just a sign screwed to the side of a random building with instructions to complete your own drop. It was pouring rain, my phone was dead and I was not happy because I could not complete the drop off because you needed to get on a website and take pictures of everything for u haul. I will make sure next time it will be a location that has somebody there to do there job. I rented the trailer and they hooked it up, so I expect the same treatment at a drop off as well.

Rating:

3.0

This location did not provide the additional items purchased on my reservation.

Rating:

5.0

The owner was amazing super nice and amazing customer service, if we rent again it will be from this location.

Rating:

4.0

The truck definitely had some issues and felt a bit hazardous to drive but overall got from point A to Point B just fine.

Rating:

2.0

Dropped truck off fine but was charged after I left for gas. Not knowing what the charge on my card was for so I called them to find out what's going on. The lady was very rude on the phone and said she was busy and hung up on me.. I'm right around the corner so of course I went up there. When I fot there her definition of busy was her laughing and talking with the local crackheads. I asked her about the charges and she gave me a number saying it was them and not her.. Called the number only to find out they same lady had charged me for the gas and not the people on the phone

Rating:

2.0

Busy store convenience store with a uhaul rental service. Only one person to help everyone in shop. Prior renter left trash in van. I was not offered a receipt when dropping off during normal business hours.

Rating:

3.0

At least they had the equipment the promised me in my reservation. Lots of extra driving and time to get this tow dolly. Unhelpful folks at the York street location that didn't seem to care that what I reserved wasn't actually there. These folks, for a third party rental were extremely friendly.

Rating:

5.0

Fast and convenient. This location had multiple options and I found one that met my needs.

Rating:

5.0

The gentleman that helped me pick up the rental was very nice and helped me hook up as I had never used that particular style of hitch. Double checked that is was secure and then sent me on my way. Drop off was super easy and fast too.

Rating:

2.0

The overall price was excessive. I didn't realize that would be the cost. I should have rented an SUV instead. The vehicle looked like it had been damaged all over. It was dirty inside and outside. I cleaned it more thoroughly when I returned it. I thought it would be a good deal. This is the second time the mileage inflates the costs and I am planning to rent with another company going forward.

Rating:

5.0

everything was very good..just please keep up with the maintenance

Rating:

5.0

Nothing everything was great.

Rating:

3.0

No pee inside uhaul

Rating:

1.0

They charge me the estimated when I drove only half that amount

Rating:

5.0

Customer service was top notch, very professional and helpful

Rating:

1.0

It took 45 minutes to get the truck. Cashier did not know how to work the website. Charged for pads that I did not order or use and charged for an hour more than I used. Back of the truck was not cleaned out.

Rating:

2.0

I didn’t know where to leave the keys and the person that receive it asked me a lot of things and didn’t let me go. I had to call customer service.

Rating:

4.0

I returned the appliance dolly early, as well as one furniture pads. They closed out my rental and charge me a damage $50 charge because I didn’t return all the blankets. I return them the next morning, still within my original rental allotted time, and they did refund, but it was a bit of a pain.

Rating:

3.0

The location was fine, but the online check in process and the U-Haul mobile app were terrible. It took nearly 45 mins to complete the check-in process despite me uploading photos of my driver's license ahead of time. The app is very slow and buggy. Very frustrating process.

Rating:

5.0

If you are in Northglenn or Thornton, this is where you want to rent your UHaul. Friendly, excellent service. Clean, well maintained trucks.

Rating:

1.0

Place I reserved my trailer from, hooked up my trailer and let me drive off with no equipment to have tail lights on the trailer. Texted me harrassed me. I will never recommend anyone on Colorado to go rent from American convenience store #2 in Northglenn Colorado.

Rating:

1.0

Poor communication barriers. Rude staff.

Rating:

2.0

Getting the uhaul was okay. But when I returned it the lady behind the desk was rude and yelled at us in front of a customer. Was told the floor boards were dirty and told us to cone back I. 25 minutes when a person who knew how to do the paperwork would be there

Rating:

2.0

Train the employees at American Convenience Store 2 regarding use of online check in and check out. Make it clear to users that they must use the online check in. Make text check in faster. I got my notification 20 minutes after I drop the truck off.

Rating:

3.0

U-Haul rep was difficult to understand and just assured me that I would receive confirmation of my return but did not provide anything further to insure that the transaction was complete. The email confirmation did arrive but it was a little nerve-wracking not getting confirmation immediately.

Rating:

5.0

Used App to drop off - didn’t see staff at all.

Rating:

5.0

The lady that helped us was wonderful, friendly professional and caring! 10 out of 10.. highly recommend!!

Rating:

1.0

Dirty ashtray, not cleaned at all, desperately needs new wiper blades, tire loosing air on rear passenger side, no wiper fluid when we picked up the truck, the trailer had No Brakelights or Blinkers and to top it off the damage thing leaked. My property was water damaged and I am seriously pissed off.

Rating:

1.0

This place was not ready to be a uhaul site. First, the truck was snow and ice covered and they didnt have anything to help me get the ice off the windshield. i found some plastic around back of store and scraped it off- took about 10 mins. Then, he had given me the wrong gas amount, and he couldnt figure out how to give me a new printout. Another 10 mins. Then, when I got home, the truck was filled with stuff! A desk, bags of clothes, and tons of dirt. I had to drive to a Goodwill and donate it before I could start my move. No refund or apology- I will be calling UHaul main office to get some resimbursement.

Rating:

1.0

people were rude and charged us way over what was originally agrees upon

Rating:

4.0

I believe I was charged the wrong amount for the truck. I reserved a 20 foot, but it was unavailable. I rented a 10 foot truck instead, but was still charged the amount for the 20 foot.

Rating:

5.0

Everything went smoothly. Easy pick up and drop off. Manager went above and beyond

Rating:

1.0

The Uhaul smelled like smoke, it had not been cleaned and the location was all boarded up so it was not at all inviting. The staff made it difficult to pick up the equipment and did not include the moving blankets that I paid for. I was so disgusted by the location I disregarded the blankets and they were upset when they weren’t “returned” but I was never issued them in the first place. Would not recommend for someone looking for a safe location with ease of check out/check in and cleanliness.