They were very rude and judgmental at this locationNOVAJ M.
Customer Reviews for American Convenience Store 2
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I turned in my rental the same day I rented it, I had it for four hours and the lady that was working at the time didn't check the rental back in when I returned the keys. I got charged for two extra days.Yesenia G.
Excellent customer service.Sonepraseuth T.
El cliente no dejó un comentario.DOUA Y.
Rented materials were not in the truck as promised. No cell service (Verizon or ATT) or wifi at pickup site to fill out required materials. Pickup took almost an hour (cutting into time for rental) and was very difficult working with cashier at store who was unfamiliar with key pick-up process. Truck's mirrors could not be adjusted (were screwed into place) making for unsafe driving. Truck was almost completely out of fuel when picked up and could not travel any significant distance. Truck's battery died and had to be jumped. When return of truck was delayed because of dead battery and late start from incredibly slow pick-up, was charged double the agreed-upon price. Overall a terrible experience that I will not be repeating and will not recommend to others.Calley M.
I was disappointed because I reserved a van and they had only truckElizabeth K.
Clean your trucks in between reservations and tell your customers about the link for truck damage that way they don't drive all the way to the moving location before seeing the text and by that time the link is timed out and then charge the customer a cleaning fee when it was dirty to begin with. What a joke.ZHANE T.
It did not instill confidence to pick up a truck that I was about to drive across the country from a random convenience storeRudy K.
Tell people there isn't cruise control. Worst drive of my life. Knee hurt so bad .Julie P.
Don't try to contact customer service. They are good when you get through, but the automated answering service is terrible.Clarence S.
Twooff the four tires were very low air pressure.DAVID K.
One guy running a convenience store. Didn't do the walk around with me on the truck and the trailer he didn't even hook up correctly.THERESA C.
The service was quick â€¦. The staff that works in the store were awesome.. The van was clean and runs great.SANJAY N.
Didn't have what we reserved and one of the tires was bad to start and blew out during our trip. Store should have done a better job inspecting the trailer before renting it out.David H.
Truck didn't run well, they charged me for gas even though they gave it to me literally on empty. Put $10 in it since I drive 15 miles is all. I brought it back where they left me at. And they over charged me for mileage. Charged me for a dolly that I didn't even get and poor service when I got there. Hardly any help at allTIFFANY G.
El cliente no dejó un comentario.John E.
El cliente no dejó un comentario.STEVEN D.
Easy in and easy out! Very smooth!Ryan R.
Nothing. Excellent customer service.DEBRA R.
El cliente no dejó un comentario.JOHN L.
Owner very nice to everyone. Rented it clean and ready to go. Very nice experienceCHRISTOPHER K.
It was a fast, convenient, and trusted place.CHRISTOPHER L.
Reserved a 20, they said not available only had 15, charged me for 20 and added charges never agreed toJUSTIN G.
El cliente no dejó un comentario.SANJAY N.
El cliente no dejó un comentario.VICTORIA S.
Original on line order #23748172 was for pick-up at 10580 Huron St. northglenn. . Got to the store no van no record of order. they sent me up to 113th Huron they had van but still no record of me. every thing turned out OK but ver frustrating on moving dayyKENNETH F.
Have all personnel at the location trained on how to check in a vehicle. The lady that accepted the keys did not check the vehicle in. I received a call the next morning asking when I planed to return the vehicle almost 24 hrs. After it had been returned.EDWARD H.
Just a lot to drop off at.WILLIAM D.
I used an auto transport to tow my vehicle behind the Uhaul. When I arrived (within business hours) they couldn't find my reservation. I also thought that the location would help me hook up the auto transport to the back of the Uhaul, but they didn't. If I knew this I would have chosen a different company. I received no help and I was left by myself to hitch the transport, place chains under my car, and secure my tires. Though somethings may be intuitive, If customers are expected to do this, please provide a tutorial video that is sent to the customer. I traveled across three states and the entire time I was worried about my vehicle and if it was secured properly. The cost to rent these items is expensive and this would be helpful.DEANDRE T.
I needed the uhaul for a couple of days which is what I selected online and I also was told my storage was free which it wasn't. I could barely understand the people at the store which is why I think this all went sideways. They gave me the estimated mileage and the storage was no where where they said it would be. I would like to speak to a manager regarding all of this if you please.SANOBY R.
The mobile pick up process is awful. It took over 20 min to pick up my truck. Much of this information could be provided ahead of time. Mobile pickup should take less than 5 minutes. I won't be doing mobile pickup againDevon L.
When I arrived at this location and went inside I was told that the van was not available because it had a "flat" tire. After being forced to switch to the truck, I went outside and noticed the van sitting there, none of the tires were "flat". I just took the truck as I was in a hurry, but it was dirty both inside the cab and in the rear. The inside was full of dog hair, and trash. When I dropped the car off later, I looked at the van again, the tires were still completely full. The only conclusion that I can come to was that I was lied to about the van, I'm not sure why though. Also, when I originally reserved the van I only opted for the $10 coverage & not the additional roadside assistance. When I was told the van was unavailable, I reiterated that I only wanted the $10 coverage for the truck. Later on when I returned the truck I noticed that I was charged $14. Very frustrating experience overall. This location should not be renting U-Haul trucks.JAMES C.
Have better informed personnel. I was told I had unlimited mileage.michael S.
El cliente no dejó un comentario.Presley D.
Give the dolly that I paid for.Linda F.
El cliente no dejó un comentario.Amanda S.
It took almost an hour for the attendant to figure out the paperwork. Besides not knowing how to complete the process on the computer she had to stop and take care of customers in the store many times during the process. Broken glass shards were all over the bed of the truck.DANIEL R.
Fender was broken and blowing around on the road. Oil from last hauler all over unit. Owner sent me out to hook up ect. No help or information. I have experience with trailers so not not a problem for me but it could be liability for others.Jay W.
El cliente no dejó un comentario.Tyson L.
Horrible horrible experience. I've rented uhauls before and never had an issue this was literally a nightmare. They didn't have my reservation or the truck had no clue what they were doing didn't speak English so it was hard to even communicate with them. I would highly recommend uhaul NOT use this location to rent uhauls.CORY L.
Nothing it was easy to rentSTEVEN K.
El cliente no dejó un comentario.CLIFTON B.
El cliente no dejó un comentario.Padam S.
Hello, I received my invoice and see that there is a $25 cleaning fee tied to my final bill. I have called the location three times that I rented from to dispute this as I cleaned the truck cab and rear of any dirt or debris as well as returned if 6 hours early. The three times I have called I have been told they will get pictures and will call me back, but I have never received a return call so I continue to call back. This is a wrongful charge and it needs to be dropped and my card credited. I have rented from uhaul numerous times and will continue to do so with no issue. I believe this is a billing mistake on this location. Please contact me regarding this $25 cleaning fee charge. Thank you Contract #20147278 / Equipment TT 5597D 7/24/2021 rental dateRyan W.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.Stephanie G.
Great service - my wallet fell out of my pocket and the wonderful individual handling the transaction found it for me.David R.
El cliente no dejó un comentario.JARED F.
Over complicated process. Not much guidance. Honestly a poor experience all around. Not pleased at all.Logan R.
The ride share app and process was a pain. Pickup took 45 minutes because the app wouldnt work and refresh itself multiple times. UHaul agent called everyone I put down as a reference for who knows what reason. Picking up the keys from the Northglenn was even worse. People didn't know what was going on. Didn't have the right dolly and was rude when I asked for the furniture pads that WE PAID FOR! After this experience going with UHaul might not happen again.Jason P.
What's charged twice for a 1 day rentalEBER M.
El cliente no dejó un comentario.PATRICK M.
Awesome Location and staffRobert S.
Great experience throughout, quick and painless service.Bert T.
There were a few questions that could've been asked when I checked in online the day before. Also, I had added another person as a driver when I'd checked in the day before and then when we were picking up the uhaul, it said that there weren't any other authorized drivers, which made the process even longer. I also paid for a dolly but was not given one. Overall, a bad experience.Valentino B.
More seamless experience electronically. It felt like I had to dig through old emails and lots of pages online to get to where I needed to be on uhaul.comBrian M.
vehicle lock down chain on right side was incomplete,missing the hook on the end of chainDARIN D.
I couldn't self check myself in to get my key. I had to wait for the store to be open the store didn't open until 9ish even though the store hours says they open at 6. U-haul support was very little help in solving my problem and provided me with a phone number that didn't connect to anything. The truck itself was not well maintained. All in all I was able to use the truck and complete what I set out to do. It just wasn't a smooth ride, pun intended You won't have my business again, peace!!Austin F.
El cliente no dejó un comentario.RITA B.
El cliente no dejó un comentario.JAMES K.
I had to wait a while to pick up my order because your Driver License reader was being a huge waste of time. Please troubleshoot that beforehand if possible next time.Curt W.
El cliente no dejó un comentario.DAVID B.
This the best place I have had contact with out of the 4, yes 4 hours that I have spent on hold trying to rent a mf'n truck!SCOTT O.
El cliente no dejó un comentario.LEE M.
The truck was dirty it also only had half a tank in it and when we told the man at the cash register he charged us anyway for a full tank of gas we brought the truck back a day early and still didn't get a refundDONOVAN Q.
El cliente no dejó un comentario.Garrett F.
The pick up location wasn't the problem uhaul that I called to make reservation was the problem.DAROLD D.
El cliente no dejó un comentario.DENNIS L.
Would not recommend.. I am being charged a cleaning fee when the back of the truck and inside front of the truck was perfectly clean. I was told I didn't have to sign anything when leaving so I left and now I'm being over charged. My total when I left the place originally was $88.KYLE L.
El cliente no dejó un comentario.MELISSA O.
A very special thank you to the store employee, Mr. Sanjay Nepal, for his exceptional friendly, efficient, and kind service during this business transaction. I will certainly use this store for any possible needs I have that he can provide in the future. Thank you Sanjay! Sincerely, cdeCARL E.
El cliente no dejó un comentario.DOUGLAS R.
Mo improvemental necessary. The personnel at this location displayed the upmost in customer service.CARLOS M.
Rude customer service. Very overcharged. 352$ for one day rental. No supervisor to speak to. Very dissatisfied.AUSTIN R.
El cliente no dejó un comentario.BRIAN P.
El cliente no dejó un comentario.rick E.
Employee at the store was very helpful nut the location had zero instruction on how to do drop of and was not a pleasant place.Daniel C.
The clerk did not respond on the chat during check in, and it was cold and windy. He also was a bit out of it when I went to get the key (he may have been high) and acted like he wasn't sure what was going on.Jessica S.
Even though I preregistered, the check in process took a long time. There was only one person behind the counter so my checkin caused several others to be delayed.Sheri B.
El cliente no dejó un comentario.SHANNON M.
The young man who checked me out was extremely helpful and did his job quickly and was a pleasure to talk to.SCOTT R.
El cliente no dejó un comentario.Donna G.
Cargo van needed a car wash and inside smelled of smoke. Otherwise van drove well and met our needs for the rental.Bonnie M.
El cliente no dejó un comentario.CHARIBEL S.
El cliente no dejó un comentario.Miguel O.
Rude staffChristopher K.
El cliente no dejó un comentario.Shannon K.
Great costumer service!CHRISTOPHER J.
El cliente no dejó un comentario.Patricia M.
El cliente no dejó un comentario.GUSTAVO O.
The clerk offered us a $25 discount for our issues with this truck - extremely inadequate given the cost of the rental and the number of days we had to contend with a badly maintained truck.jeffery B.
Everything went perfectly, thank you so muchGABERIAL G.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.Craig M.
The location was dirty, the equipment was very dirty and seemed poorly maintained. This was a long distance move and we were constantly worried about making it without a breakdown.Bruce W.
El cliente no dejó un comentario.Tyler N.
They did a great job with our order. They were friendly, helpful, and knowledgeable. Thank you, Northglenn U-Haul location!DANIEL G.
Not a safe neighborhood, had a man come up to me to try and beg for money . Very unstable person. Very uncomfortable situation.David K.
El cliente no dejó un comentario.Chautauqua N.