Customer Reviews for America United Services
(U-Haul Neighborhood Dealer)

131 reviews

3107 E Paisano Dr   El Paso, TX 79905

(915) 881-0028

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(915) 881-0028

3107 E Paisano Dr
El Paso, TX 79905

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

lorenzo lara 
Rating:
4.0

I mean the location itself is a bit dodgy literally just a dirt lot and a shack with unclear markings making it a bit ambiguous as to what services they offer. That being said the woman (women?) at the front desk are absolutely gorgeous and made me want to go back there to rent another haul just to drive it around the block.

JASON PARKER 
Rating:
5.0

Customer did not leave a comment.

paul chuang 
Rating:
5.0

Customer did not leave a comment.

Ana Garcia 
Rating:
1.0

First of all, the truck was not at the destination for pickup. U-Haul scheduler for El Paso instructed me to drive 15 miles to small U haul location the u haul 15 foot truck was filthy. The windows were dirty on inside and out, the cabin was dirty, plastic bottles and trash left in the cab. No blankets 6 each or hand truck. Extremely dissatisfied with U-Haul; except for the truck return location in Mesa was outstanding.

Randell Danner 
Rating:
1.0

Customer did not leave a comment.

ANTHONY YOO 
Rating:
1.0

The pick-up shack had no supplies and no packing material. I had to travel to another U-Haul location to get supplies, including those I pre-purchased. The furniture dolley and furniture pads were not available as well. Everything I needed was available at our original pick-up location on Montana. Why were we sent on a wild goose chase where no supplies were available. The U-Haul representative at the shack was very nice and apologetic.

Gustave Villaret 
Rating:
5.0

Customer did not leave a comment.

Angela Vedder 
Rating:
5.0

Customer did not leave a comment.

Dale Flora 
Rating:
3.0

Customer did not leave a comment.

Larry Jones 
Rating:
5.0

Customer did not leave a comment.

Bryan Davies 
Rating:
5.0

Customer did not leave a comment.

Claudia Armendariz 
Rating:
4.0

Customer did not leave a comment.

Cao Thang Phan 
Rating:
4.0

Customer did not leave a comment.

Tracey Stewart 
Rating:
5.0

The lady that worked there was amazing. Everyone should be like her.

Jane Guzman 
Rating:
5.0

Customer did not leave a comment.

Gerardo Minjares 
Rating:
1.0

no lights, no personnel, sketchy at best. Don’t return at night

Keith Hill 
Rating:
5.0

Customer did not leave a comment.

Araceli Perez 
Rating:
3.0

Just wanted to be quick and over did not tell me much just said they would email the receipt

David Taylor 
Rating:
5.0

Customer did not leave a comment.

Steven Halpin 
Rating:
5.0

Very friendly and helpful

Max Oeal 
Rating:
5.0

Very attentive personnel

JOSE MONTALVO 
Rating:
5.0

Customer did not leave a comment.

Cyrus Driver 
Rating:
5.0

Customer did not leave a comment.

Jeffery Binder 
Rating:
5.0

Equipment was so easy to handle. We trip and arrive with not problems at all

Fabian Blatt 
Rating:
5.0

Customer did not leave a comment.

Rochelle Robinson 
Rating:
1.0

When we picked up the trailer we rented both the girl in the office and the guy that came out to get the trailer for us were rude. They both acted like it was a huge inconvenience that I was there picking up a trailer. They made me feel like I was interrupting their whole day when they weren't doing anything but chit chatting when I arrived. I kind of brushed it off and just hoped for a better experience when I brought the trailer back. That didn't happen either. I arrived and pulled in and went inside and the guy asked me if we had disconnected the trailer already and I told him no. We didn't do it because at any other location they have always done it for us. No big deal though it's not that difficult. I asked where he wanted us to put it and he said anywhere so its not in the way of the driveway and said he would be out in a minute. So we backed it into the space it was when we had picked it up. We got it all unhooked and waited a minute or two and he didn't come outside so I went back inside again to let him know that we had it disconnected. He then came outside and looked at it for all of 5 seconds and said ok that's it and I asked I don't need to do anything else? because usually they check it in on a hand held thing or something and ask how I want my receipt. He said everything was taken care of and we were good to go. I thought maybe since we usually go to an actual Uhaul location and not a partner location maybe their process is different. I left having a bad feeling something was going to go wrong. Then yesterday I got a phone call from Uhaul regarding the trailer saying that they were calling because it hadn't been returned and when was I planning on bringing it back. I explained to that person that I had already returned the trailer on the day I was supposed to and explained what happened when I dropped it off. They said thank you and that they would take care of it. Then today I get an email with a receipt for the trailer and I was charged an extra 2 days more than what I actually had the trailer. I called the 1-800 number and talked to Charlotte who was very kind and submitted a form on my behalf and said a manager from that location should be contacting me within 72 hours. So now I will wait and see what happens. I rent often and will probably rent at least once a month this whole year and it's so disappointing that this happened. I don't want to quit using Uhaul but I will never go to this location again.

Janelle George-Luck 
Rating:
5.0

na

Hangil Son 
Rating:
5.0

Customer did not leave a comment.

Alberto Estrada 
Rating:
5.0

Customer did not leave a comment.

mario domingue 
Rating:
2.0

seat were full of dog hair.

myrna mcdaniel 
Rating:
5.0

Customer did not leave a comment.

Michael Hackett 
Rating:
1.0

I explained to the rental agent that i was going from El Paso to Houston to Universal City, however I was not given enough mileage to complete the trip. I had to pay out of pocket an additional $280

Ricky Mahendra 
Rating:
5.0

Customer did not leave a comment.

Roger Showery 
Rating:
1.0

Owner was very unprofessional. I called him at 8:30 am to drop off trailer and he told me to wait until 9:00 am. He never showed up. I came back three times and every time I would call him and he would reject my call or tell me to wait for him and he would not show up. I am still waiting for my receipt of return. Very unprofessional and very rude

Rodolfo Martinez 
Rating:
5.0

She was by herself, managed to remove equipment from trailer by herself..

Mary Tate 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Mahany 
Rating:
2.0

Customer did not leave a comment.

Michael Duran 
Rating:
3.0

Customer did not leave a comment.

Enrique Garcia 
Rating:
5.0

Customer did not leave a comment.

Luis Molina 
Rating:
5.0

Customer did not leave a comment.

Patricia Medina 
Rating:
2.0

The office needs to get rid of all of the clutter and the signs outside should be more clear on which door to go to. The truck has a cigarette stench to it

Eric Vandell 
Rating:
1.0

The dot 3 brake fluid reservoir would not even open. Sub standard trailer.

Cole Cobb 
Rating:
3.0

My pick up location was changed 3 times. Very frustrating process

CUAUHTEMOC VELIZ VELASCO 
Rating:
3.0

Customer did not leave a comment.

David Pulliam 
Rating:
4.0

I would give five starts but I had issues receiving the keys via the 24/7 do-it-yourself pick up. For some reason, the website was not allowing me. I also wasn't aware of the fact that if you are active duty military with orders, we could get a discount. Luckily a worker arrived at this location to help another active duty Soldier who informed me of this discount and was able to assist me with both situations. Thank you.

Ramiro Herrera 
Rating:
2.0

Seemed more like a car lot than a uhaul location. Didnt have good presentation

Flavio Aguilar 
Rating:
2.0

Have someone on duty that can assist.

Ernesto Ortiz 
Rating:
4.0

Customer did not leave a comment.

Patrick Sullivan 
Rating:
3.0

Customer did not leave a comment.

Leslie Orellana 
Rating:
3.0

Same as above.

Antonio Pacheco 
Rating:
4.0

Customer did not leave a comment.

Janae Hollingshead 
Rating:
4.0

Customer did not leave a comment.

Leonor Navarro 
Rating:
1.0

Customer did not leave a comment.

JOSE Nunez 
Rating:
1.0

Customer did not leave a comment.

JOSE REYES 
Rating:
3.0

Have workers working on time when pick up is early

valeria gonzalez 
Rating:
5.0

Customer did not leave a comment.

Matthew Stankey 
Rating:
3.0

The so called moving company u haul offers on their website is horrible! Moving completely did not show up!!

Teresa Abrejera 
Rating:
5.0

Everything was perfect, very fast, efficient and convenient. Thanks!

oscar martinez 
Rating:
5.0

Customer did not leave a comment.

Amy Mejia 
Rating:
5.0

Customer did not leave a comment.

Kelly Giles 
Rating:
5.0

Customer did not leave a comment.

GREGORY EDMONDSON 
Rating:
5.0

Customer did not leave a comment.

Alex Arrunada 
Rating:
5.0

Customer did not leave a comment.

matthew leger 
Rating:
2.0

Truck was old, steering had way too much play, wind in the cabin was load, they would not hook our car that was being towed.

Austin AYLOR 
Rating:
5.0

Customer did not leave a comment.

Cecilia RMolina 
Rating:
5.0

Customer did not leave a comment.

Jeremy Trump 
Rating:
5.0

Customer did not leave a comment.

Judith Vizcarra 
Rating:
5.0

Customer did not leave a comment.

BRIONNA POWELL 
Rating:
4.0

Customer did not leave a comment.

John Canal 
Rating:
3.0

Customer did not leave a comment.

James Holloway 
Rating:
3.0

Customer did not leave a comment.

KEVIN ALLEN 
Rating:
5.0

Customer did not leave a comment.

ADIB ROUHANA 
Rating:
5.0

Customer did not leave a comment.

RUSTY BUCHANAN 
Rating:
5.0

Customer did not leave a comment.

GERARDO PEREZ 
Rating:
1.0

Customer did not leave a comment.

JOSEPH ANTONE PEREIRA 
Rating:
1.0

Customer did not leave a comment.

Humberto Escobedo 
Rating:
4.0

Customer did not leave a comment.

David Yeverino 
Rating:
1.0

Getting to this place was a task. Only had one way in and one way out. No hours of operation posted. Not well kept. Would never recommend this place to anyone. 100% dissatisfied.

DALE POLHEMUS 
Rating:
5.0

Customer did not leave a comment.

Eddie Glasper 
Rating:
5.0

Customer did not leave a comment.

Cameron Hester 
Rating:
5.0

Customer did not leave a comment.

Lonnie Boone 
Rating:
3.0

Customer did not leave a comment.

JUAN GARCIA SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Pearie Bruder 
Rating:
4.0

Van was not washed. Windshield all full of bugs. Inside smelled of cigarrette smoke and sand and dirt on the panels and floor.

carlos sagredo 
Rating:
5.0

Staff was very friendly!

Jacqueline Gowins Fortner 
Rating:
3.0

Customer did not leave a comment.

Enrique Castellanos 
Rating:
2.0

I thoroughly explained that my trip was going to be longer than what I was "ALLOWED" to add online. The online reservation request does not allow for one way destination date. I was advised that the price would roll over every 7 days. I am disappointed at this confusion as moving is already stressful.

Jason Melton 
Rating:
4.0

I made the reservation in other place, near my home. The place to pickup was 20 minutes from mi home

Daniel Lupi 
Rating:
5.0

Customer did not leave a comment.

Matthew Clardy 
Rating:
2.0

Hard to locate and get into. Trailer floor was covered in grease and stained my furniture

Mark Blackstone 
Rating:
1.0

The truck was clean but the aliment was of from the truck had to drive 12 and 6 the whole way form El Paso to Austin was very uncomfortable

Armand Briones 
Rating:
2.0

Clean windows and make sure enough air is in the tires

Dustin Holta 
Rating:
5.0

Customer did not leave a comment.

Md Fashiar Rahman 
Rating:
1.0

Customer did not leave a comment.

MARIO SANCHEZ 
Rating:
4.0

Customer did not leave a comment.

CARLA GUTIERREZ 
Rating:
2.0

Customer did not leave a comment.

DEVYN SAULS 
Rating:
5.0

Customer did not leave a comment.

Luis Aguirre 
Rating:
5.0

Customer did not leave a comment.

Hayden Castillo 
Rating:
5.0

Great experience

ken garcia 
No reviews have been submitted for this location.

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