Customer Reviews for AmeriStor Self Storage
(U-Haul Neighborhood Dealer)

769 reviews

2010 E Elms Rd   Killeen, TX 76542

(254) 690-4254

Office Hours

  • Monday:
    8 am - 1 pm / 2 pm - 6 pm
  • Tuesday - Friday:
    8 am–6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/27/2024: 8:00 am - 12:00 pm
  • 11/28/2024: Closed
  • 12/24/2024: 8:00 am - 12:00 pm
  • 12/25/2024: Closed
  • 12/31/2024: 8:00 am - 4:00 pm
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(254) 690-4254

2010 E Elms Rd
Killeen, TX 76542

Services at this Location:

Office Hours

  • Monday:
    8 am - 1 pm / 2 pm - 6 pm
  • Tuesday - Friday:
    8 am–6 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 9/2/2024: Closed
  • 11/27/2024: 8:00 am - 12:00 pm
  • 11/28/2024: Closed
  • 12/24/2024: 8:00 am - 12:00 pm
  • 12/25/2024: Closed
  • 12/31/2024: 8:00 am - 4:00 pm
  • 1/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Front desk lady was very nice great person easy and smooth transaction would recommend to others outstanding service

Jorge Villarreal 
Rating:
4.0

Customer did not leave a comment.

Linda Green 
Rating:
5.0

Staff was excellent and it was a enjoyable experience . The lady at front counter was sweet, fast and a joy to talk to as the gentleman that was there as well!! I would highly recommend this location ☺️😃

Rosa lopez 
Rating:
5.0

Vehicle outstanding condition. Young lady who helped me was outstanding. She was very customer service friendly and went out of her way to ensure you were taken care. Very pleased with everything.

STEPHANIE PRICE 
Rating:
5.0

The experience was amazing. Very help full and explain the process.

Jose Carcano 
Rating:
5.0

Thank you for your service!

ROY FIELDS 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

larry Sweem 
Rating:
5.0

Keep the husband an wife on staff. Great sense of humor nice an friendly great customer service❤️

Delois James 
Rating:
5.0

Really nothing I was completely satisfied friendly courteous staff members

CURTIS ANDERSON 
Rating:
4.0

Customer did not leave a comment.

Ray Baldwin 
Rating:
3.0

Customer did not leave a comment.

SHARON MILLER 
Rating:
5.0

Customer did not leave a comment.

Imanee Bradley 
Rating:
5.0

custumer from Sept 2021-Jan 2024 no issues

Rosa E Hunt  |  Overall Experience 
Rating:
5.0

Best customer service I’ve had yet! This country needs more ladies like this, what an absolute pleasure from booking through to drop off!

Ryan Stillman 
Rating:
3.0

The u-haul was decent inside but soon as I took off I noticed the check engine light on and then the wrench showed up like the u-haul needed maintenance. Soon as I started to head toward my destination the vehicle was sluggish and it didn’t really want to change gears at all until I liked slowed down idk It was a rough ride honestly and the vehicle needs to be maintained maintenance wise from what I experienced.

jasmine whitfield 
Rating:
5.0

I had an amazing experience with a wonderful lady. She was quick and efficient and so helpful and sweet. I will only rent uhaul through here.

Nica Hubbard 
Rating:
5.0

Will definitely use this location for all future trips!!! Five star customer service! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Christopher Boson 
Rating:
5.0

The lady that checked me out was excellent!! The truck wasn’t clean inside the cab. I swept it as much as I could because I didn’t want to be blamed for it.

Candy Haynes 
Rating:
5.0

The pick up and drop off at this location was very easy and had much help getting set up. Will definitely recommend to anyone needing a rental!

Sebastian Rodriguez 
Rating:
5.0

nothing I always use uhaul and never had any issues

Tristin Keen 
Rating:
5.0

Customer did not leave a comment.

Tyson Buckner 
Rating:
5.0

The customer service was excellent

kenneth penton 
Rating:
5.0

Bobby helped me out so much during my two visits there she was extremely friendly both times I would definitely recommend this location to anyone

JOHN NICOLE MORALES 
Rating:
5.0

Bobby. Is an excellent person. She is friendly and professional!

Ray Vaughn 
Rating:
5.0

The service was excellent.

Jose Carcano 
Rating:
5.0

Bobbie was an customer service respresentative. She was very polite and kind.

Camron Chalmers 
Rating:
5.0

Ms. Bobby was awesome!

Teri Parker 
Rating:
5.0

It was just a amazing experience, and the front desk lady was so helpful and so kind and just an amazing soul. God bless this woman.

Christopher Ortiz 
Rating:
5.0

Customer did not leave a comment.

Abrianna Little 
Rating:
5.0

Ms. Bobbi was amazing. She answered my questions and assisted with everything making the process smooth. Her customer service and kindness to my daughters while I was filling out the stuff was so helpful. I would definitely return just because of her customer service!!

Toni Ross 
Rating:
5.0

The customer service representative Mrs.Bobbie was friendly, very helpful, fair and knowledgeable about her job. I will definitely rent from this location again.

Tamiko McBride 
Rating:
5.0

Customer did not leave a comment.

Marvin Wilford 
Rating:
5.0

Miss Bobbi was extremely nice and helpful. Greeted me with a smile and kind words. That was much needed on a long hard day. You can tell she had a genuine heart and was personable. I was a walk in a she went out of her way to help me. It was a really easy process. Thank yall!

Cadareen Jones 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

Patrick Akpan 
Rating:
5.0

Customer did not leave a comment.

Mark Hanna 
Rating:
5.0

Nothing

carlton hackett 
Rating:
5.0

Customer did not leave a comment.

Michael D White  |  Overall Experience 
Rating:
4.0

Some issues with scanning my drivers license. The clerk tried very hard to make it work. The owner of this facility needs to provide employees with training and updated equipment. The android was not set up correctly leading to an uncomfortable experience for the customer and employee. I am sure the owner of the facility feels he is saving money, but the employee at the desk should not have to tolerate a poor set up. Thank you.

Patrick Roser 
Rating:
5.0

Great Staff!🫶🏾

faith hendricks 
Rating:
4.0

Attendant was helpful and cleaned vehicle as I was departing.

THOMAS COLEMAN 
Rating:
3.0

Customer did not leave a comment.

Joshua Allford 
Rating:
4.0

Customer did not leave a comment.

Rodney Rivera 
Rating:
3.0

Customer did not leave a comment.

chris mckiver 
Rating:
5.0

Customer did not leave a comment.

Gerardo Gonzalez 
Rating:
5.0

Customer did not leave a comment.

IRIS ENCARNACION VELAZQUEZ  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Joshiah Carandnte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

The drive was very uncomfortable I didn't have ANY LEG ROOM. I was so tight that I could barely touch the brakes.

Dora Ellis 
Rating:
5.0

Customer did not leave a comment.

Stephanie Stephens 
Rating:
5.0

These people are very nice, and helpful.

Catherine Carmichael 
Rating:
5.0

Nothing at all, the women there are very polite and helpful.

Dojuan Covington 
Rating:
1.0

I made a reservation for a 20' loader uhaul. Drove the truck home and back for about 12 miles total. I didn't need the truck after all because my storage situation changed right after we picked up the truck. So I call up there and the lady at the uhaul desk told me that I could return the truck and that I would only be charged for the milage. But when I got up there, they charged me for the whole thing as if I used it for anything. All because the lady who answered the phone didn't know what she was doing. So they charged me $75 for the 12 miles that I used to go home and back.

Elda Sosa 
Rating:
3.0

Customer did not leave a comment.

Clifford MCQUEEN 
Rating:
5.0

Really nice people at this location. Professional and completed my checkin and return quickly. Hooked up and unhooked the trailer very fast and just an overall nice atmosphere. Will recommend to anyone needing a U-Haul rental.

SUSAN MORGAN 
Rating:
5.0

Great customer service and the process of renting the uHaul was fast and easy!!

Perry Paddy 
Rating:
5.0

Customer did not leave a comment.

Kenneth L Siegle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry Morris 
Rating:
5.0

The 2 customer service ladies at the location were amazing. They were helpful and just a joy to be around.

Joshua Miller 
Rating:
3.0

Customer service was very unprofessional. The owners worried more about their unch break over assisting customers. Regarding turn in , there response was you need to check it in via App. However, didn't show the actual procedures on how to access the turn in portion.

Wayne Butterbrodt 
Rating:
5.0

Customer did not leave a comment.

Alexandria Hopson 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Keep up the good work

Daquasha Robertson 
Rating:
5.0

Customer did not leave a comment.

gregory simms 
Rating:
5.0

I forgot the name of the office employee but he was amazing! I have used this business for storage and to rent moving trucks and always have the best experience, would highly recommend!!!

Olga Gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patti Bray 
Rating:
1.0

Over the years, I've used U-Haul a number times when moving, but after my horrible experience last Saturday, I'll definitely be checking out other truck rental company. To make a long story short, I had an absolutely owful time at this location, received such a sub standard service from the lady working in the front counter. She stated to me that "she was having a bad day. So having said that, the bad customer service started then and there. I cannot imagine a company can run with customer service like this. By far the worst customer care I have received to date.

Vicente Tarrats 
Rating:
5.0

Customer did not leave a comment.

Crystal Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaToya Greer 
Rating:
5.0

Customer did not leave a comment.

JOSE RIVERA 
Rating:
5.0

Larry and Cathy were both very nice and easy to work with. Pick up and drop off was hassle-free. If I need to rent a truck again, I will go with them.

Christine Kaiser 
Rating:
2.0

the guy was a snarky dick

Maura Graham 
Rating:
4.0

Even though the mileage rates were incorrectly quoted to me, Larry's customer service was exceptional in making it a enjoyable experience.

Jolene Oakley 
Rating:
2.0

The lady that received my equipment was no help in parking the trailer.

Jomar Velez Cosme 
Rating:
5.0

Super friendly and very helpful!!

Olga Gomez 
Rating:
5.0

Customer did not leave a comment.

ROME VANCE 
Rating:
5.0

Service was great.

Trecarya Mitchell 
Rating:
5.0

Great service. I have no complaints.

SEBRINA EKEH  |  Overall Experience 
Rating:
5.0

Keep Larry!! He is extremely pleasant, welcoming and makes you feel like you are important ☺️☺️

Larry Harris 
Rating:
5.0

Customer did not leave a comment.

John Steadman 
Rating:
4.0

Customer did not leave a comment.

Pelenato Vailuu 
Rating:
5.0

Customer did not leave a comment.

Eric Wadlington 
Rating:
5.0

There is a leak in cargo area. Items were wet inside. Rained for half of our trip and boxes and mattresses were wet.

Clay Bloyer 
Rating:
5.0

Thank you Larry and Kathy for keeping my items safe and secure for 11yrs and 4mons. Wonderful and very professional team. Blessings to the both of you.

CASSANDRA Y ADAMS  |  Overall Experience 
Rating:
4.0

Staff is great. Thanks!

Brent Lundahl 
Rating:
5.0

All services were smooth and excellent. I would not hesitate to use this service or office located at 2010 Elms Rd. Killeen. TX. Many blessings to them and their family.

lovera richardson 
Rating:
5.0

Everything was excellent. 5 stars

Tara Oliver 
Rating:
3.0

Didn’t like having to unhook trailer by myself bad back.

Timothy Rasar 
Rating:
4.0

Customer did not leave a comment.

CHARLES JAMES 
Rating:
5.0

Customer did not leave a comment.

Mark Mathow 
Rating:
5.0

Customer did not leave a comment.

knadia mcjunkins 
Rating:
5.0

Customer did not leave a comment.

Vernon Dedmon 
Rating:
5.0

Customer did not leave a comment.

Holly Berg 
Rating:
5.0

Customer did not leave a comment.

Kimberly Holland  |  Overall Experience 
Rating:
3.0

Staff was rude

Jessica Diaz 
Rating:
5.0

They treat me like a son. I would come back and use this store. Also, storage is clean and in a great location

Jorge VazquezGomez 
Rating:
5.0

Customer service were awesome! Very friendly and courteous.

maria garza 
Rating:
5.0

Keep doing whatever you doing 👌

Cheralle Anderson 
Rating:
5.0

Customer did not leave a comment.

Aragon Reyn 
Rating:
2.0

Customer did not leave a comment.

Robert Settles 
Rating:
4.0

Customer did not leave a comment.

MEGAN TILLMAN  |  Overall Experience 
Rating:
1.0

Very poor service and unrespectful

Mustafa Aljumaily 
Rating:
5.0

Customer did not leave a comment.

Ben Garner 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
2.0

No way I drove 100 miles in 2 days when my destination was 21 miles and only drive twice (max 90 miles including the filling up with gas)

Hector Gajardo 
Rating:
5.0

Great staff and service.

Jeffery Carter 
Rating:
5.0

Customer did not leave a comment.

James Henson 
Rating:
1.0

Customer service from the man in charge was garbage. The lady was nice. I had keys tossed in front of me on the counter like I was at a wrecking yard when registering for pickup. Upon returning the uhaul the guy was speaking to me in a condescending tone like I did something to him. I’ve never met this man a day in my life. He’s bad business. I will be telling all my friends not to go there especially the black ones. This is the location on elms rd in Killeen tx Ameristorage.

Kortlynd Gardner 
Rating:
4.0

Customer did not leave a comment.

Kimberly R Hulett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Bone  |  Overall Experience 
Rating:
5.0

I’ve been with Ameristor for several years. What a wonderful experience I have to share with my friends and family. Thank you Cathy and family.

PHIL SMITH  |  Overall Experience 
Rating:
5.0

When I delivered the space I asked for paper evidence of the delivery. The Mr. who was present was annoyed for having asked for evidence on paper of the conclusion of the contract. He behaved rude and hostile. Everything went very well up to that point.

Wanda Alfonso Ramirez  |  Overall Experience 
Rating:
5.0

I felt my belongings were safe and I appreciate the climate control unit that helped protect my things.

Hendrika A Schaaf  |  Overall Experience 
Rating:
5.0

Convenient, great price and friendly staff; what more can you ask for. I recommend Ameristor Self Storage!

Freddre J Hanley  |  Overall Experience 
Rating:
5.0

Everything good, little bugs .

RISHANTHA M FRASER  |  Overall Experience 
Rating:
5.0

Cathy has always been kind and professional. Thank you for being there when I had storage needs!!

Renate M Kaaa  |  Overall Experience 
Rating:
5.0

They treat you like family...and they also have a lovely smile.. And we'll manner..I will tell my friend and family about Ameristor storage..Have Bless day God bless y'all 🙌

Arthur F Allen Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Spahr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELAINE WARTHEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN C SAIS  |  Overall Experience 
Rating:
5.0

I spent 4 years with AmeriStor and they've always made me feel like family. I highly recommend this facility for your storage needs.

TOMMIE L COLEMAN  |  Overall Experience 
Rating:
5.0

I have use this storage facility for almost 2yrs..I never had any issues but one, I’ve found few insects. Other than that great storage.

Shaneka A Ennis  |  Overall Experience 
Rating:
5.0

The staff is friendly; prices are reasonable. My only recommendation is that lights be installed in the units because it's dark & hard to see if you have to enter your storage unit to retrieve items.

KIMBERLYN K ENGRAM  |  Overall Experience 
Rating:
4.0

Cost of the storage unit was outstanding compared to other units. Staff was very friendly and took great care of the facility. Two complaints, the inside of my unit was too dark and the 9pm close time

Antoine Limbric  |  Overall Experience 
Rating:
5.0

Larry and his wife Kathy were amazing and always very friendly. They really were very helpful and made my transition of moving in and out very easy.

JENNIFER N MALAVET  |  Overall Experience 
Rating:
5.0

I would definitely store my belongings here again.

JIMMICA RANDOLPH  |  Overall Experience 
Rating:
4.0

I have no problem with the storage I got one close I had cancelled this one I am sorry when I called the gentleman that answered the phone said he didn`t have a reservations for me

Privacy Request  |  First Impressions 
Rating:
5.0

The unit is fine, and the proprietors are very nice folks. Enjoy doing business with them.

Privacy Request  |  First Impressions 
Rating:
5.0

The Facility Managers are awesome. They assisted us with Uhual Service and Accommodated us with a Storage Unit close to the door. They`re also running a good 6 Month Special.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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