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angie p
Customer Reviews for AmeriPawn Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Muddy parking area
NATHAN PWhen I picked this vehicle up the windshield was covered with snow and me being 5'4 had a hard time cleaning the snow off. Also had to bring it back because the rear door wouldn't open and I couldn't get a final bill at checkin and the rental was 35 dollars more than expected
Donna CEnsure inside is clean before renting to someone else
Patrick GGooood work guys!! Thanks for a great moving day! You guys were the smoothest part of the whole day!
James HGot the uhaul with a flat tire. Had the half loaded and had to wait till 45 full minutes till roadside came and changed it.
Sean CI couldn't find an Allen wrench handy to adjust the mirrors
Kyle MGreat service!
Frank LDavid’s customer service was prompt and attentive. He demonstrated the utmost patience when checking me out despite my many questions and concerns as a first time renter.
Katrina PI haven’t read receipt - hopefully they were fair
Robert WAnswer the damn telephone!!!!!!!
Kenneth BDavid was extremely helpful in picking up and returning the rental truck
Jim NVery friendly & helpful staff
Dawn VDidn’t meet anyone or go in. Cannot rate this location
Travis KVery smooth, Easy in and out. A pleasure to do business with.
TONY TEasy to pick up and had spots to store my car for the day.
David HThe interior of the trailer looked clean when we picked it up, but there was a black dusty film on the floor that got all over our belongings. Unfortunately, it was not visible until we unloaded the items. It was very difficult to clean our things. Other than that, our rental experience was good.
Rob KExplain why I was charged a cleaning fee
Cathlin UGreat customer service!
Michael DThe people were very friendly and polite. The pick up and delivery went very smoothly.
Dana Gthe agent was kind in helping me get the trailer off my hitch. Appreciate all their help
Kathleen KThis location is a pawn shop with poor signage. When I went in the back the gentlemen looked at the contract and asked if I could take the truck to another location in Valparaiso. I was not amused and told him know and the key was in the lock box in the back. It had already been a long long day of moving!
Robert SGreat service very friendly I give them a five star
Mark LThere was no truck available to us at the location at the specified time and date. I will be requesting a refund!
Matthew KThe service representative at the counter was super understanding. He provided all the information I needed.
Romil PMobile drop off easy
Rhonda KI dropped the truck off after hours, so I’m not able to rate the above questions.
Amy SThe main guy and the other worker was very helpful and courteous.
Oscar OI rented dolly (which I needed at destination) and moving blankets. Was not told until pick up they had neither. No assistance offered by staff to obtain blankets somewhere else. Also we were early and were told another truck in the way of ours. I told him since no supplies available we could trade for early p/u.
Carol SAbsolutely any and all issues I had the staff maintained flexibility to ensure the process was easy
Cameron FNothing no complaints n got money back from not going I’ve run estimate. Go here for ur trucks
Alex SGreat customer service.
Richard BThe gentleman helping us was so kind. We were in a very stressful predicament. We had reserved a truck with Budget Truck Rental 3 weeks prior, received a confirmation 3 days prior, but when we went to pick up the promised truck, they didn't have it. Thankfully, U-haul was less than a block away and had a truck! We were set to go in about 15 min. It ran well and we had no issues. Even though U-haul was over twice as much, it really got us out of a terrible jam!
MArk CLove renting from this location, because they actually have people working in the building and people who answer the phone. Very easy and painless getting a rental truck from here.
Steve OLower the price, too expensive !
GARY WI believe you have a well trained and knowledgeable staff members. I can't think of anything i would change. Tim, In Ohio
Timothy TSuper friendly and quick pickup/return.
Robert SThe 26’ UHaul I rented was like riding a bull out on a concrete highway. So bad it felt like my eyeballs were going to fall out.
Edward DEasy process. Very efficient. I will ne using your services again in the future.
Mark PGREAT EXPERIENCE
TED PThe person that rented U-haul they weren’t worried about renting the u-hauls! They were were worried about losing his sale at the pawn shop! He rented a truck to us and it already had a reservation!
PETE GNothing great experience
James HWas met outside, very friendly gentleman. Quick fast and easy drop.
George VWell, the staff was good. I dont think they checked the pickup i rented. If they charged him for leaving the cab filthy, they shouldnt have because they left it a pig style. Sand, dried pop and coffee, pop lids, food containers....the guy had it for a month same as i did, but at least i washed it inside and out. Thats the only complaint. It was never cleaned inside and it was filthy. BAD when i rented it. I was told to "look at it" and come back inside. I did not have time to spare. It was not a good handoff to me.
David BVery fast and friendly. Good equipment. Very helpful with getting my reservation completed as well
Alethea RTerrible customer service day of rental. Returned vehicle as instructed and charged for fuel and late return. Will never give my business to Ameripawn in Valparaiso again.
Michael BCustomer service was OUTSTANDING. I can't say enough great things about them. Absolutely phenomenal. The only negative was that the dolly was caked with mud, but that was a very minor concern. I would happily work with this location again!
rheanna fThe truck was very clean, but the brakes are soft & the suspension was very rough. When returning the truck the app wouldnt let me set my location so hopefully i did the returning process correctly. I was not given any specific instructions other than fill it up with gas and put the key in the drop box. Overall it was a good experience.
Paul BWorking with the Valparaiso Ameripawn location was great - would definitely use them again
jake wMake sure trailer has a plate on it.
William PMake sure the information on the contract matches up with the odometer reading in the truck. If they do not match the truck should not be given out until clarified by a supervisor also Jeff was an awesome customer service representative.he tried to assist me in ever way possible.
Dierdre G