I was very disappointed in the return process. I was told I could return the trailer to a different location, then called and told I could not, resulting in a 40 mile round trip to return it by a certain time. Then the location was not even open on Saturday.
Michael B
Customer Reviews for AM Custom Workz LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a very well run shop. Other Uhaul people in the area should take a few lessons from the gentleman that runs this one in Ottumwa, Iowa. Equipment always ready to go and he has the paperwork all ready for me to sign too when I arrive. I would and have recommend this Uhaul shop to anyone that has the need. John Bolton
John BAM Custom Workz LLC Uhaul Matthew went above and beyond in helping make our move go smooth. Matthew answered all our questions and even made sure our return was close to where we moved. Very thankful for these small town businesses that help others transition on big or small journeys. Ps. When you’re scheduled to pick up or drop off during business hours just WALK IN the door is OPEN. Thanks Matthew and his lil Boss man.
DOROTHY BMatthew did an excellent job. He took a very unhappy Uhaul customer walking in to his shop and turned me in to a happy Uhaul customer driving away. He listened to my issue with Uhaul and then made things right. He runs a good shop! Thank you - John Bolton
John BGreat service!!
TAMMY GThe people at out pickup location were great. They were very helpful. I would definitely recommend their service!
Lisa WEquipment was ready for me. The manager hooked everything up for me and I was on my way in 10-15 minutes! Highly recommend this location for a UHaul rental!
David HNo improvement needed!!
Tammy GAwesome thanks
Kent RI would not recommend UHaul to anyone. The experience that I have had with customer service was horrible.
Jessica VSuper customer service!!
Suzette TWhen I picked up the truck, the gentleman told me that he would put the dolly in the truck. I waited inside and we did everything and then we went out and when I went to open up the back, there was no dolly and they are closed for the weekend then when I call Lynn to complain about it the lady said she’s gonna send me to customer service when I get a hold of customer service. They’re telling me that the $10 for the appliance dolly was taken off yet the bill that I got had the appliance amount $10 still on the bill so I wasn’t happy with any of you folks be a customer service be at the eye was not happy with any of you. It’s like three people I continue with not one person follow through on any other crap so when you get the $10 off of the bill then I’ll be sending it to you I’ll be calling every day.
connie cRan out of free donuts before I got there, have more donuts to accommodate other customers looking forward to said donuts.
Matthew PTricky to park a big truck in such a small space
Jacob SNobody there (it was a Sunday, so no biggie), but the parking lot was tiny!
Chad BThe location I worked with was very well run , So can't think of anything they could improve.
Timothy FThe trucks were parked so close together I had to get in from the passenger side. The doors were not locked a person could have been sitting in the truck before I got there. The air conditioning varely worked and the check engine light was on the truck. Also, if you are going to have a 25/7 location and try to verify employment make sure you have customers that have a job that can be verified on the weekends!!! More of my issues were with uhaul practices than the location its self!!! I was VERY DISSATISFIED! I never wanted to rent from this location to start and I made several calls prior to my appointment. I had to use more miles than if I had gotten the truck from the location that was open and wasted too much time.
Alicia LMathew was friendly and very thorough with explaining the questions I had. A great experience
Leon CThe pick up experience was a little frustrating. I had to submit photos of me/my DL AGAIN. I had to wait for them to call my friend to verify me. The truck was parked so close to the other trucks that it was a struggle to get in. The check engine light was on the entire time. Drop off was confusing. The orange box was for key drop off, but the instructions were to put the key back in the box I got it from originally.
sandra kGreat!
Susan CAbsolutely amazing people to work with, so kind friendly and helpful
Ricci DMatt always makes accommodations to get what i need. I would highly recommend him and the company! Very reputable company!
SHANNON PThey are very nice and helpful.
Joshua DThe customer service rep was so helpful. Thank you!
Timothy AVery nice guy! Extremely helpful & thorough! Got me in & out & on my way!
TORI EWe did struggle with the self check out. There were a lot of questions that would have been easier to answer before we were in the parking lot. It took us longer than 15 minutes to check in and get the keys.
Thomas RAM Custom Workz should not being doing any kind of business. The owner wasted hours of our time. 1) We had an appointment to pick up the auto trailer at 4pm. There was a sign that said "Be Right Back, Out to Lunch." The owner did not pick up our calls. We waited for 15 minutes and then called U-Haul main number who contacted the owner. The owner told U-Haul he was picking up his kid and would be there in a few minutes. I waited until after 5 pm and he never showed. Then we made a new reservation/appointment to come the next morning. We did and again the owner did not show up! My husband was able to reach him by phone and he said he was camping with his kids. Yep. Stood us up two times.
elizabeth dMatt always goes above and beyond to help me out. He does a great job!
Shellie SEverything was good
RON DOnly thing that could have been better would have been to return it to one of the 2 locations I drove past to get to this location.
MARLIN VAgent was amazing to work with. Top notch knowledge and professionalism.
Landon MNever met anyone at this facility. Just dropped it off.
Phillip WOne man shop, The owner drove out of town on his own time to pick up the equipment I needed so it was ready for my move! One heck of a guy! Will definitely be back!
Matthew PWell to start with don't tell lies on your costumers. Next Don't be so rude when speaking to a costumer. Last Don't tell lies on your costumers so you can get Extra money out
lawrence hScheduled pick-up time was 1 PM - Pulled into local dealer st 12:58 PM, outside office door had a sign -"Out at a job site, and listed a number to call ". Called the phone number, no answer, left a voice mail message. After waiting 15 minutes and no return call, called the number again. He picked up the call and said he would be right there. Finally at 1:31 he showed up. Very pleasant, but no apology for making us wait 1/2 hour. Check out time on receipt was 1:33 PM. Similar issue returning the equipment - called, said he was on a job site, to return the equipment to his lot and he would check us in. After 4 hours, no equipment return confirmation from U-Haul, so I called U-Haul 800 number. They made a note we had returned the trailer 1 day early, and said it could be up to 24 hours before we would receive our final invoice. 26 hours later received an invoice for the full 5 days of the reservation, not the 4 days with the early return. Called U-Haul 800 number again, after holding for over 8 minutes, representative said they have a note it was returned early, the the prior email was not the final invoice. The invoice with the correct amount was emailed within a minute of the end of the phone call. Interesting??? What would of happened if I was not so persistent?
Roland ECall and make sure that someone is going to be there,so you don’t have to go a couple of times to get someone to help you
FRANK WMatthew was wonderful to work with, and made the entire process fast and easy! When I stopped in on Saturday morning, he had everything ready to go, so there was no waiting around. He was very personable, friendly, and conducted business in a very professional manner. I will definitely go back if I should ever need to rent another truck, and will recommend his business to all of my friends!
TERRY BU-haul changed location for pick-up, they tried to call, but my phone number was off a couple of digits, but they did not send an e-mail to notify me. Later, I informed them of the correct phone number, but someone from u-haul called the following Monday after returning and said I was booked for 12 blankets and they were charging me, but the Ottumwa u-haul did not have the blankets (which was fine). The U-haul representative that called said the number was still incorrect, even though I had told the u-haul representative to correct the phone number, and also informed the u-haul representative at the drop off of the correct number....wow
RICHARD S10/10 would rent again
LOGAN BGreat customer service and friendly and helpful
RONALD GThe people of Uhaul and AM Custom Workz made it easy to do business with and gave amazing customer service! We will continue to do business with them in the future. Thank you!
KEVIN PThe manager was very polite, friendly, and helpful. Great guy!!
CHARLES CAllow easier check in
Ryan JExcellent service, will use again for sure.
JEFFREY LNothing, Matt had amazing customer service skills
James HNeeded a truck last minute and Matthew made a trip to get me the truck I needed that morning! Very well mannered and extremely nice!
SCOTTY II was told initially I would get the U-Haul by 1 pm and then got a call it would be at 5 pm. Then around 4:30 I got a call that it wouldn’t be ready until 7 and then I had to call at 7:30 to which I was told it would be ready at 8 pm. I never got a call to say it was ready so I had to go and drive over to find out if it was ready at 8:30. Needless to say 7 hours after I was supposed to get it, it was not fun packing my entire house in the dark. Definitely wouldn’t recommend
Holly MNot lie to me when i start the rental process, next time havev the truck where i reserved it not 120 miles away and still charge me full price.
BILLY PMatthew went above and beyond,never have i had a experience with any company as smooth as the one with him. I will recommend him for any uhaul or his personal business.
DENNIS HAlways the best!
STEPHANIE MVery nice place, easy drop off location and very nice shop. The owner Matthew is an all around great guy. 10 out of 10
Jacob JI worked with Matthew and he did a great job!
RICHARD SIt was a very nice young man that served us!
Rodney SThis was an amazing experience very friendly and clean place to get your uHaul needs. 5 stars from me.
Ramon P