Customer Reviews for AM Custom Workz LLC
(U-Haul Neighborhood Dealer)

64 reviews

930 S Madison Ave   Ottumwa, IA 52501

(641) 682-0943

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(641) 682-0943

930 S Madison Ave
Ottumwa, IA 52501

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The people of Uhaul and AM Custom Workz made it easy to do business with and gave amazing customer service! We will continue to do business with them in the future. Thank you!

KEVIN P. 
Rating:
5.0

The manager was very polite, friendly, and helpful. Great guy!!

CHARLES C. 
Rating:
3.0

Allow easier check in

Ryan J. 
Rating:
5.0

Excellent service, will use again for sure.

JEFFREY L. 
Rating:
5.0

Nothing, Matt had amazing customer service skills

James H. 
Rating:
5.0

Needed a truck last minute and Matthew made a trip to get me the truck I needed that morning! Very well mannered and extremely nice!

SCOTTY I. 
Rating:
5.0

Customer did not leave a comment.

Bryon O. 
Rating:
2.0

I was told initially I would get the U-Haul by 1 pm and then got a call it would be at 5 pm. Then around 4:30 I got a call that it wouldn't be ready until 7 and then I had to call at 7:30 to which I was told it would be ready at 8 pm. I never got a call to say it was ready so I had to go and drive over to find out if it was ready at 8:30. Needless to say 7 hours after I was supposed to get it, it was not fun packing my entire house in the dark. Definitely wouldn't recommend

Holly M. 
Rating:
3.0

Not lie to me when i start the rental process, next time havev the truck where i reserved it not 120 miles away and still charge me full price.

BILLY P. 
Rating:
5.0

Matthew went above and beyond,never have i had a experience with any company as smooth as the one with him. I will recommend him for any uhaul or his personal business.

DENNIS H. 
Rating:
5.0

Always the best!

STEPHANIE M. 
Rating:
5.0

Very nice place, easy drop off location and very nice shop. The owner Matthew is an all around great guy. 10 out of 10

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

TORI E. 
Rating:
5.0

I worked with Matthew and he did a great job!

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

It was a very nice young man that served us!

Rodney S. 
Rating:
5.0

This was an amazing experience very friendly and clean place to get your uHaul needs. 5 stars from me.

Ramon P. 
Rating:
5.0

Matthew was my contact person and he di an excellent job helping me through the rental process. He was very understanding of my social distancing concerns and helped with all the hookup and explanation process. Equipment was all in good shape and ready to use. Very respectful and polite. He made the experience great! Thanks Matthew!

RICHARD S. 
Rating:
3.0

Put no smoking signs in truck. The truck reeked of smoke. Surprising in part because most UHauls for 35 years have banned smoking. Reserved moving pads and furniture dolly were not in the truck. The furniture dolly was accessible outside but no clue where pads were. No one was there at 10 when store was supposed to open either.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Scotty I. 
Rating:
5.0

They are excellent to work with.

ALBERTA H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Offer free sodas and snacks

Toby B. 
Rating:
5.0

Customer did not leave a comment.

Claribeth B. 
Rating:
5.0

The owner was extremely friendly and fast

Joseph C. 
Rating:
4.0

Was a bit disappointed in the fact I was not told that the rental was only for 4hours. I was also quoted a price of 19.99 but was actually charged 24.95. still very nice couple that run this location. I think just miscommunication

Roma M. 
Rating:
3.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Great guy

Brent P. 
Rating:
5.0

Customer did not leave a comment.

Toby B. 
Rating:
4.0

MUDDING PARKING LOT. MADE MY PERSONAL VEHICLE DIRTY. SORRY.

RICK B. 
Rating:
5.0

Luckily, the drop off was much easier than the pick up experience. However, I still have not received a notice of my refund for the dollys.

Kelley C. 
Rating:
5.0

Everything went well on both ends of the trip. Thank you both, Rochelle IL and Madison Street, Ottumwa IA!

Alberta H. 
Rating:
5.0

Customer did not leave a comment.

Lance K. 
Rating:
5.0

It would be great if larger trucks were available for rental from this location.

Bobby O. 
Rating:
5.0

Customer did not leave a comment.

Marlin C. 
Rating:
5.0

The gentleman was so patient with me when I knew nothing of what to do.

Sharla O. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Dropped off during non business hours.

linda M. 
Rating:
3.0

Returned the equipment when the business was closed....did not talk to anyone until the next day on the phone.

tony D. 
Rating:
4.0

After hours drop

tony D. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Nothing to improve. Everything went smooth and well. Excellent customer service!

John G. 
Rating:
5.0

Great service!

Colton B. 
Rating:
5.0

The place was really great people to deal with and they let me get the truck an hour earlier then I said. Great people!

christina B. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Everything was great. Thanks

William H. 
Rating:
5.0

Customer did not leave a comment.

Jeanette D. 
Rating:
3.0

Customer did not leave a comment.

Jesse E. 
Rating:
5.0

Gentleman very polite and professional. Even offered to take the hitch off my car.

Mary C. 
Rating:
3.0

I would only recommend this location to a friend if the friend lived in Ottumwa or nearby. I ordered my Uhaul in Pella and expected to pick up my truck in Pella. The day before I had to pick it up I was told that I would have to drive 50 minutes away to get the truck. 50 MINUTES AWAY!!! THE DAY BEFORE!!! In the midst of packing and taking care of all the other things involved with moving!! I was not happy at all and wished I had called another moving company. That being said, the service was nice at the pickup place in Ottumwa, so it is not your people who made me unhappy; it is your scheduling and failure to have the truck where I needed it when I needed it.

Lori W. 
Rating:
5.0

Dropping off was quick, easy, and very friendly service.

Cassandra C. 
Rating:
5.0

He was extremely helpful and went above and beyond to get what I needed

Ruth P. 
Rating:
5.0

Matt was great

Sharon W. 
Rating:
5.0

Matt was awesome...there is nothing he could do to improve for the next customer...he has great customer service skills.

Janice B. 
Rating:
1.0

I was misled and lied to by both locations re this rental overcharged, and given a lot of BS run around when seeking to resolve my complaints! Bottom line Never wil, use UHall again ?? Cheat me once shame on you cheat me twice shame on me, needless to say you won't be given that opportunity!

Gerald H. 
No reviews have been submitted for this location.

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