Customer Reviews for AM Custom Workz LLC
(U-Haul Neighborhood Dealer)

140 reviews

930 S Madison Ave   Ottumwa, IA 52501

(641) 682-0943

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 7/7/2024: Closed
  • 7/8/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(641) 682-0943

930 S Madison Ave
Ottumwa, IA 52501

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 7/7/2024: Closed
  • 7/8/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service!!

TAMMY GORDY 
Rating:
5.0

The people at out pickup location were great. They were very helpful. I would definitely recommend their service!

Lisa Williams 
Rating:
5.0

Equipment was ready for me. The manager hooked everything up for me and I was on my way in 10-15 minutes! Highly recommend this location for a UHaul rental!

David Hawk 
Rating:
5.0

Customer did not leave a comment.

vicky lindernan 
Rating:
5.0

No improvement needed!!

Tammy Gordy 
Rating:
5.0

Awesome thanks

Kent Roemerman 
Rating:
5.0

Customer did not leave a comment.

Amanda Christensen 
Rating:
3.0

I would not recommend UHaul to anyone. The experience that I have had with customer service was horrible.

Jessica Van Maanen 
Rating:
5.0

Super customer service!!

Suzette Talbott 
Rating:
5.0

Customer did not leave a comment.

Brent Good 
Rating:
5.0

Customer did not leave a comment.

ton tun 
Rating:
2.0

When I picked up the truck, the gentleman told me that he would put the dolly in the truck. I waited inside and we did everything and then we went out and when I went to open up the back, there was no dolly and they are closed for the weekend then when I call Lynn to complain about it the lady said she’s gonna send me to customer service when I get a hold of customer service. They’re telling me that the $10 for the appliance dolly was taken off yet the bill that I got had the appliance amount $10 still on the bill so I wasn’t happy with any of you folks be a customer service be at the eye was not happy with any of you. It’s like three people I continue with not one person follow through on any other crap so when you get the $10 off of the bill then I’ll be sending it to you I’ll be calling every day.

connie cronbaugh 
Rating:
5.0

Ran out of free donuts before I got there, have more donuts to accommodate other customers looking forward to said donuts.

Matthew Phengsiaroun 
Rating:
3.0

Tricky to park a big truck in such a small space

Jacob Sandholm 
Rating:
4.0

Customer did not leave a comment.

Waylan Goddard 
Rating:
1.0

Nobody there (it was a Sunday, so no biggie), but the parking lot was tiny!

Chad Bousum 
Rating:
5.0

The location I worked with was very well run , So can't think of anything they could improve.

Timothy Fridley 
Rating:
5.0

Customer did not leave a comment.

Cody Smith 
Rating:
5.0

Customer did not leave a comment.

Brian Eickelschulte 
Rating:
3.0

The trucks were parked so close together I had to get in from the passenger side. The doors were not locked a person could have been sitting in the truck before I got there. The air conditioning varely worked and the check engine light was on the truck. Also, if you are going to have a 25/7 location and try to verify employment make sure you have customers that have a job that can be verified on the weekends!!! More of my issues were with uhaul practices than the location its self!!! I was VERY DISSATISFIED! I never wanted to rent from this location to start and I made several calls prior to my appointment. I had to use more miles than if I had gotten the truck from the location that was open and wasted too much time.

Alicia Long 
Rating:
5.0

Mathew was friendly and very thorough with explaining the questions I had. A great experience

Leon Connelly 
Rating:
5.0

Customer did not leave a comment.

Mark Huisenga 
Rating:
4.0

The pick up experience was a little frustrating. I had to submit photos of me/my DL AGAIN. I had to wait for them to call my friend to verify me. The truck was parked so close to the other trucks that it was a struggle to get in. The check engine light was on the entire time. Drop off was confusing. The orange box was for key drop off, but the instructions were to put the key back in the box I got it from originally.

sandra koettel 
Rating:
5.0

Great!

Susan CENCI 
Rating:
5.0

Customer did not leave a comment.

Cindy Bain 
Rating:
5.0

Customer did not leave a comment.

DENNIS SWAIM 
Rating:
4.0

Customer did not leave a comment.

Kathryn Webb 
Rating:
5.0

Absolutely amazing people to work with, so kind friendly and helpful

Ricci Dolan 
Rating:
5.0

Customer did not leave a comment.

Mided Bridges 
Rating:
5.0

Customer did not leave a comment.

Mided Bridges 
Rating:
5.0

Customer did not leave a comment.

stephanie nickerson 
Rating:
5.0

Matt always makes accommodations to get what i need. I would highly recommend him and the company! Very reputable company!

SHANNON PAULOS 
Rating:
5.0

Customer did not leave a comment.

Amy Lane 
Rating:
5.0

Customer did not leave a comment.

Shannon Sam 
Rating:
5.0

Customer did not leave a comment.

Jim Headley 
Rating:
5.0

They are very nice and helpful.

Joshua Durflinger 
Rating:
4.0

Customer did not leave a comment.

Kimberly Selle 
Rating:
5.0

The customer service rep was so helpful. Thank you!

Timothy Amlie 
Rating:
5.0

Customer did not leave a comment.

Jeff Bittner 
Rating:
5.0

Very nice guy! Extremely helpful & thorough! Got me in & out & on my way!

TORI ESSARY 
Rating:
4.0

Customer did not leave a comment.

Mike Fraulini 
Rating:
5.0

Customer did not leave a comment.

Jon Mccormack 
Rating:
5.0

Customer did not leave a comment.

Joey Davis 
Rating:
5.0

Customer did not leave a comment.

Jerry Angle 
Rating:
4.0

Customer did not leave a comment.

Annette Adamson 
Rating:
5.0

We did struggle with the self check out. There were a lot of questions that would have been easier to answer before we were in the parking lot. It took us longer than 15 minutes to check in and get the keys.

Thomas Rodgers 
Rating:
1.0

AM Custom Workz should not being doing any kind of business. The owner wasted hours of our time. 1) We had an appointment to pick up the auto trailer at 4pm. There was a sign that said "Be Right Back, Out to Lunch." The owner did not pick up our calls. We waited for 15 minutes and then called U-Haul main number who contacted the owner. The owner told U-Haul he was picking up his kid and would be there in a few minutes. I waited until after 5 pm and he never showed. Then we made a new reservation/appointment to come the next morning. We did and again the owner did not show up! My husband was able to reach him by phone and he said he was camping with his kids. Yep. Stood us up two times.

elizabeth doyle 
Rating:
4.0

Matt always goes above and beyond to help me out. He does a great job!

Shellie Stevens 
Rating:
5.0

Everything was good

RON DAVIDSON 
Rating:
2.0

Customer did not leave a comment.

Ian Shilhanek 
Rating:
5.0

Only thing that could have been better would have been to return it to one of the 2 locations I drove past to get to this location.

MARLIN VANDEWALL 
Rating:
5.0

Customer did not leave a comment.

Sheila Shelton 
Rating:
5.0

Customer did not leave a comment.

Jason Zenk 
Rating:
3.0

Customer did not leave a comment.

Kay ENGLE 
Rating:
5.0

Agent was amazing to work with. Top notch knowledge and professionalism.

Landon Miller 
Rating:
4.0

Customer did not leave a comment.

Duane Weyenberg 
Rating:
5.0

Customer did not leave a comment.

QUANSAH HAKEEM ATTA 
Rating:
5.0

Customer did not leave a comment.

Derek Anfinson 
Rating:
4.0

Never met anyone at this facility. Just dropped it off.

Phillip Wise 
Rating:
5.0

One man shop, The owner drove out of town on his own time to pick up the equipment I needed so it was ready for my move! One heck of a guy! Will definitely be back!

Matthew Phengsiaroun 
Rating:
5.0

Customer did not leave a comment.

Katherine Toom 
Rating:
5.0

Customer did not leave a comment.

Ray Young 
Rating:
1.0

Well to start with don't tell lies on your costumers. Next Don't be so rude when speaking to a costumer. Last Don't tell lies on your costumers so you can get Extra money out

lawrence hada 
Rating:
5.0

Customer did not leave a comment.

Michael Hughes 
Rating:
5.0

Customer did not leave a comment.

Tina Drenske 
Rating:
1.0

Scheduled pick-up time was 1 PM - Pulled into local dealer st 12:58 PM, outside office door had a sign -"Out at a job site, and listed a number to call ". Called the phone number, no answer, left a voice mail message. After waiting 15 minutes and no return call, called the number again. He picked up the call and said he would be right there. Finally at 1:31 he showed up. Very pleasant, but no apology for making us wait 1/2 hour. Check out time on receipt was 1:33 PM. Similar issue returning the equipment - called, said he was on a job site, to return the equipment to his lot and he would check us in. After 4 hours, no equipment return confirmation from U-Haul, so I called U-Haul 800 number. They made a note we had returned the trailer 1 day early, and said it could be up to 24 hours before we would receive our final invoice. 26 hours later received an invoice for the full 5 days of the reservation, not the 4 days with the early return. Called U-Haul 800 number again, after holding for over 8 minutes, representative said they have a note it was returned early, the the prior email was not the final invoice. The invoice with the correct amount was emailed within a minute of the end of the phone call. Interesting??? What would of happened if I was not so persistent?

Roland Ehm 
Rating:
5.0

Call and make sure that someone is going to be there,so you don’t have to go a couple of times to get someone to help you

FRANK WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

SHAKIRAH SMILEY-MCDONALD 
Rating:
5.0

Matthew was wonderful to work with, and made the entire process fast and easy! When I stopped in on Saturday morning, he had everything ready to go, so there was no waiting around. He was very personable, friendly, and conducted business in a very professional manner. I will definitely go back if I should ever need to rent another truck, and will recommend his business to all of my friends!

TERRY BUCKINGHAM 
Rating:
5.0

Customer did not leave a comment.

TRISTON HARRIS 
Rating:
5.0

Customer did not leave a comment.

Bob Hutdloston 
Rating:
2.0

U-haul changed location for pick-up, they tried to call, but my phone number was off a couple of digits, but they did not send an e-mail to notify me. Later, I informed them of the correct phone number, but someone from u-haul called the following Monday after returning and said I was booked for 12 blankets and they were charging me, but the Ottumwa u-haul did not have the blankets (which was fine). The U-haul representative that called said the number was still incorrect, even though I had told the u-haul representative to correct the phone number, and also informed the u-haul representative at the drop off of the correct number....wow

RICHARD SPEAS 
Rating:
5.0

10/10 would rent again

LOGAN BROOKE 
Rating:
5.0

Great customer service and friendly and helpful

RONALD GLANCY 
Rating:
5.0

Customer did not leave a comment.

DONNA DURHAM 
Rating:
4.0

Customer did not leave a comment.

Scott Siefker 
Rating:
4.0

Customer did not leave a comment.

David Schulz 
Rating:
5.0

The people of Uhaul and AM Custom Workz made it easy to do business with and gave amazing customer service! We will continue to do business with them in the future. Thank you!

KEVIN POPE 
Rating:
5.0

The manager was very polite, friendly, and helpful. Great guy!!

CHARLES CLARK 
Rating:
3.0

Allow easier check in

Ryan Johnson 
Rating:
5.0

Excellent service, will use again for sure.

JEFFREY LEU 
Rating:
5.0

Nothing, Matt had amazing customer service skills

James Hopkins 
Rating:
5.0

Needed a truck last minute and Matthew made a trip to get me the truck I needed that morning! Very well mannered and extremely nice!

SCOTTY INMAN 
Rating:
5.0

Customer did not leave a comment.

Bryon Owen 
Rating:
2.0

I was told initially I would get the U-Haul by 1 pm and then got a call it would be at 5 pm. Then around 4:30 I got a call that it wouldn’t be ready until 7 and then I had to call at 7:30 to which I was told it would be ready at 8 pm. I never got a call to say it was ready so I had to go and drive over to find out if it was ready at 8:30. Needless to say 7 hours after I was supposed to get it, it was not fun packing my entire house in the dark. Definitely wouldn’t recommend

Holly Milby 
Rating:
3.0

Not lie to me when i start the rental process, next time havev the truck where i reserved it not 120 miles away and still charge me full price.

BILLY POWELL 
Rating:
5.0

Matthew went above and beyond,never have i had a experience with any company as smooth as the one with him. I will recommend him for any uhaul or his personal business.

DENNIS HANCOCK 
Rating:
5.0

Always the best!

STEPHANIE MILLER 
Rating:
5.0

Very nice place, easy drop off location and very nice shop. The owner Matthew is an all around great guy. 10 out of 10

Jacob Jensen 
Rating:
5.0

Customer did not leave a comment.

TORI ESSARY 
Rating:
5.0

I worked with Matthew and he did a great job!

RICHARD SISLER 
Rating:
5.0

Customer did not leave a comment.

Michael Halstead 
Rating:
5.0

Customer did not leave a comment.

PAUL HUNT 
Rating:
5.0

It was a very nice young man that served us!

Rodney Schwieger 
Rating:
5.0

This was an amazing experience very friendly and clean place to get your uHaul needs. 5 stars from me.

Ramon Pallares-Bramasco 
Rating:
5.0

Matthew was my contact person and he di an excellent job helping me through the rental process. He was very understanding of my social distancing concerns and helped with all the hookup and explanation process. Equipment was all in good shape and ready to use. Very respectful and polite. He made the experience great! Thanks Matthew!

RICHARD SISLER 
Rating:
3.0

Put no smoking signs in truck. The truck reeked of smoke. Surprising in part because most UHauls for 35 years have banned smoking. Reserved moving pads and furniture dolly were not in the truck. The furniture dolly was accessible outside but no clue where pads were. No one was there at 10 when store was supposed to open either.

Mark Schmidt 
Rating:
5.0

Customer did not leave a comment.

Scotty Inman 
Rating:
5.0

They are excellent to work with.

ALBERTA HEIM 
Rating:
5.0

Customer did not leave a comment.

Tiffany Stevens 
No reviews have been submitted for this location.

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