Customer Reviews for Always Amore Rent A Car
(U-Haul Neighborhood Dealer)

386 reviews

2695 Stillwell Ave   Gravesend, NY 11223
(Neptune And Ave Z)

(718) 372-2295

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(718) 372-2295

2695 Stillwell Ave
Gravesend, NY 11223
(Neptune And Ave Z)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Have rented from Always Amore several times and it has always been a positive experience. They have clean and well maintained trucks and vans and the staff is friendly and helpful.

Karen Scott 
Rating:
5.0

They’re the best.

Edgar Pelayo 
Rating:
3.0

Customer did not leave a comment.

Denis Palashkin 
Rating:
1.0

They overcharge and process your reservation days later so the mileage can increase avoid this location at all costs

Joshua Caterson 
Rating:
5.0

Customer did not leave a comment.

Roxanny Corona 
Rating:
5.0

Customer did not leave a comment.

devilon beatty 
Rating:
5.0

Customer did not leave a comment.

Lamont Jones 
Rating:
5.0

It’s was great fast and easy

Eboni Cannon 
Rating:
2.0

Store did not have any of the stuff listed on the website (hand truck, blankets.

Maximilian Philip 
Rating:
2.0

Original reservation, original site for pick up sent notification the morning of the rental that they would not be open until 12 noon, even though our reservation was set for 9a. This led to many disappointing and unsupportive phone calls to U-Haul, however we eventually found a location nearby who addressed our rental. Unfortunately, we had to walk to the site, about 1 mile. I would not rent from U-Haul in this area again.

kevin conway 
Rating:
5.0

Very nice very friendly very helpful I recommend anybody that's in the area that needs a U-Haul or just you know the rent a car to drive around then go see these guys the top notch!

Andre Picaso 
Rating:
3.0

Customer did not leave a comment.

Benjamin Soto 
Rating:
5.0

Customer did not leave a comment.

Alexis Soriano 
Rating:
5.0

I have nothing to say how to improve.... all in time, all good - perfect!

Vitaliy Sokolov 
Rating:
4.0

reliable parking

muin yahyoyev 
Rating:
4.0

It was a horrible experience. I reserved a truck for 10am to 1pm at : 300 AVE U, GRAVESEND, NY 11223. I got there and had to wait an hour and a half for a dealership employee. He just didn't show up and left his keys in the lock. They changed my pickup address for the truck, but my mood was ruined and my partner was late for an appointment he had scheduled for 2pm.

Amiran Kulumbegov 
Rating:
1.0

None of the equipment I purchased was present upon pickup. Pickup was also complicated because nobody mentioned that the location was closed and there was no barcode to scan. I wasted 1 hour just on trying to figure out how to pick up the vehicle. I'd rate everything zero if I could. Worst experience ever and I'll tell everyone else to avoid this horrible location.

Grigol Tetvadze 
Rating:
5.0

Customer did not leave a comment.

Godfrey Smith 
Rating:
5.0

Customer did not leave a comment.

Julia Daniely 
Rating:
5.0

Customer did not leave a comment.

SVETLANA MIRLAS 
Rating:
5.0

My original reservation was at the Shell Rd. Brooklyn location, when I arrived to pick up my rental for 11am the place was closed. I had to find my own nearest location, the place the reservation line was sending me to was miles away. Always Amore picked up the slack, and made it a pleasant ordeal.

Anthony Ruocco 
Rating:
5.0

Customer did not leave a comment.

Irma Acevedo 
Rating:
4.0

Customer did not leave a comment.

VLADIMIR GLEYZER 
Rating:
1.0

Customer did not leave a comment.

Angela Santiago 
Rating:
1.0

Customer did not leave a comment.

Sergey Shestopalov 
Rating:
4.0

Customer did not leave a comment.

DARWIN BRUCE 
Rating:
5.0

Keep it up

AZIZJON AZIMOV 
Rating:
4.0

Customer service can improve. Too long to get a hold of an agent. My reservation was cancelled and it was very unprofessional not to take responsibility

Gabriela Chacha 
Rating:
5.0

U-Haul is always there for me and my family needs and I’ll never let them down I’m always a customer and I always put a good word for you guys truck was clean ready to go when I picked it up all I can say is keep the good work up guys

Curt Krueger 
Rating:
5.0

Customer did not leave a comment.

Kevin Tsaley 
Rating:
5.0

They are very friendly and reliable.

Christina Diaz 
Rating:
2.0

The truck was really far from the keys, and the truck was far from the original provided address.

Anatoly Frenkel 
Rating:
5.0

The uhaul wasn’t clean but the costumer service was great .

Shanta Mcmillan 
Rating:
1.0

On arrival for the van it wasn’t there. I was handed the van key and dolly and told to walk to Avenue Z( 3 blocks away ) to pick up the van.On getting there it was blocked in by 2 cars on the street.Hence I returned and told them of my findings.One of them subsequently went and got the van.This should have been done in the first place instead of sending the customer to get it.That’s unacceptable and unprofessional.

Floyd Yaw 
Rating:
1.0

Bad service will never book again

IMAN MARTIN 
Rating:
5.0

Customer did not leave a comment.

Sin Man Chin 
Rating:
1.0

Customer did not leave a comment.

Fouad Jaber 
Rating:
5.0

Where is professional guy very friendly service was perfect

Volodymyr Kadun 
Rating:
4.0

The location and people yes but not UHaul. I drive less than 4 miles and was charge 30.00 to refill tank.

JENNIFER MORALES 
Rating:
3.0

Could not complete mobile return application-issues with site. Had to call customer service to return truck. Waisted 3 hour.

Oleg Dotsenko 
Rating:
5.0

Customer did not leave a comment.

Katriel Zhok 
Rating:
2.0

Better instructions for locating Vehicle. Also, rear view camera could have a wider view.

Jorge Mendoza 
Rating:
1.0

Have a place to put the truck and better directions how to pick it up

Isabella Gik 
Rating:
1.0

No proper communication. Poor customer service. Truck was rented to be brought back after hours but there was no way to return the keys.

Tatyana Gimpelevich 
Rating:
5.0

Customer did not leave a comment.

TROY CALLENDER 
Rating:
3.0

Ensure that the vehicles are clean, inspected and sanitized. With Covid 19 we can never be too sure

Nicole Nichols 
Rating:
5.0

Customer did not leave a comment.

ANTHONY FRANZESE 
Rating:
5.0

Customer did not leave a comment.

MINHKIET LA 
Rating:
1.0

they gave me a van with no power steering, the key wasnt going in so they opened the hood but because they counts close the hood up agai. finally gave me a nice van with pwer steering. Thank God for the key trouble which made them give me a normal van instead of a broken down one. For $150 per day i would think i deserve to drive without struggling

VICTORIA BRODSKY 
Rating:
5.0

Nothing Special

zaw Maung 
Rating:
5.0

Customer did not leave a comment.

Meyer Rossabi 
Rating:
5.0

Customer did not leave a comment.

ADRIANA VAZQUEZ 
Rating:
1.0

i was not asked for a license nor was one presented, the truck was filthy, there was all kinds of ropes and straps left in the cab as well as papers and receipts from the prior users. i was charged twice, once for $175.23 and $112.75 and was never emailed a detailed receipt for the charges. i would let an explanation for al the charges. there was also no lot or designated area to park the truck when i returned it after business hours. please send a detailed receipt for both charges on my credit card.

jesse jordan-jezina 
Rating:
5.0

Customer did not leave a comment.

tyquan etheridge 
Rating:
5.0

The people, who work there a super friendly and helpfull. I will rent truck from them one more time for sure!

Yevgen Arkhypov 
Rating:
5.0

Customer did not leave a comment.

Kevin Tsaley 
Rating:
1.0

Give me my money back

Manuel Feliciano 
Rating:
5.0

Finding parking can be difficult to find

Carlos Flores 
Rating:
5.0

Customer did not leave a comment.

JOHNG DUNN 
Rating:
1.0

This location has double charged me, I will be calling corporate and demanding a refund. I don’t know if it was this location or corporate, all I know is I was sent a receipt for a certain price, and I was charged twice. So I am pissed

Loagan Hudson 
Rating:
5.0

Customer did not leave a comment.

Liudmyla Zhitova 
Rating:
4.0

My original order was canceled because the first location was closed and I spent additional $10 for Uber to second location for pick up my van. Second location representative was nice and helpful.

Oleg Semucov 
Rating:
5.0

Customer did not leave a comment.

Mikhail Fedorovskiy 
Rating:
5.0

Customer did not leave a comment.

SERGEI ILLARIONOV 
Rating:
5.0

Customer did not leave a comment.

Yanmei Guo 
Rating:
4.0

But very tough neighborhood for parking

Joseph Kameo 
Rating:
1.0

The Van they gave me had no horn. I nearly died on highway from a near miss of a truck. This is totally unacceptable and I don’t believe I will ever use Uhaul service again.

JOSE AQUINO 
Rating:
5.0

Nothing over all very good.

Cynthia Montalvo 
Rating:
4.0

Parking

paulo koo 
Rating:
5.0

Customer did not leave a comment.

Daniel Zhilo 
Rating:
5.0

Customer did not leave a comment.

LUCIOJ CLERICO 
Rating:
5.0

Everything was great

Yevgeniy Grudinin 
Rating:
5.0

Customer did not leave a comment.

Frank Adinolfi 
Rating:
5.0

Customer did not leave a comment.

TARIQ EHSAN 
Rating:
5.0

Customer did not leave a comment.

Maksim Ovcharenko 
Rating:
1.0

no explanation of services. did not receive text at the beginning that was told is should get with uhaul information. long hold times when trying to address issue.

JL CASTILLO-FERRO 
Rating:
5.0

Everything works very well and I've had no problems over the years when dealing with U-Haul and Amore car rental.

MICHAELP JR ZITZ 
Rating:
5.0

I thought the U Haul service was way too expensive. went 100 miles and paid over 300 dollars. I'll probably try to find a different venue due to that.

LUKE CONSTANTINO 
Rating:
4.0

Customer did not leave a comment.

DARWIN BRUCE 
Rating:
5.0

Customer did not leave a comment.

Anuar Yelemessov 
Rating:
5.0

I've been renting at Amore for quite some time and have always been satisfied. The new procedures are a bit byzantine and frankly go way overboard, but I understand the need.

michael zitz 
Rating:
5.0

Customer did not leave a comment.

MYKHAYLO GRYNYSHYN 
Rating:
1.0

rental location staff rude. was not helpful and would not let me upgrade. when returning they had an 8am opening time posted, guy showed up 8:45 without apologizing, i had to wait 45 minutes for him. would never rent from this location again

Eddie Sitt 
Rating:
5.0

Keep newer trucks in inventory, get rid of old beat up trucks.

Jerry Shvadron 
Rating:
4.0

Customer did not leave a comment.

YURIY KHARCHENKO 
Rating:
5.0

Customer did not leave a comment.

AMY CHIN 
Rating:
3.0

Very unprofessional receptionist. We have spent extra 40min there, because she made us do everything online, in order to obtain a vehicle key, even though I have specified "over counter service". She refused to help us fill in forms, then implied that we are not smart enough to open the key box, if can't fill in online forms. We ended up in verbal argument with her, because we were so late for our appointment already and she just would't help with anything. She mentioned, she has no ties to U-Haul (there is a board on the wall says U-Haul) and only dispense keys, however, she and her partner couldn't open a key box after everything was done by us. I am not sure, if she is a part time employee or not, but her attitude was on another level of terrible customer service. She was talking to a friend on the phone, while we are asking her questions about online forms. End result, we were 1 hour late to our appointment, simply because she refused to help us with anything. I really would like your feedback on this, because never ever I have experienced such a terrible customer service. Unfortunately, I will not return to this location again (thanks to the unhelpful employee) and my brother previously experienced the same service from her, but he didn't bother to take further. Again, I would like to hear back from you on this matter!

Ivan Demin 
Rating:
2.0

Need adequate Parking for vehicles

Roopnarine Latchman 
Rating:
5.0

The only issue is that the dolly and hand wheelie thing wasn't available. I had to go to three different locations and no one had it. Which made my move very difficult.

Diana Yakubova 
Rating:
1.0

The lady at the counter was rude made me wouldn’t accept my return if the truck was not parked in a legal space i had to drive around looking for a parking even though they gave it to me double parked. Had it been in a legal spot I could’ve left my personal car there and the truck could’ve gone back in the same spot. Would never deal with this place again

NELSON RODRIGUEZ 
Rating:
1.0

Starting with the barcode which was unreadable, then the lockbox which was broken, then the representative who switched me to the other van and forgot to mention my issues to the manager to switch the truck in my account. I drove different van with different mileage and couldn't return it because the system didn't allow me to. Called customer service and theady hang up the phone on me. Didn't help at all. Next day I called to the location and the rude and unprofessional lady yelled at me because I mentioned the full refund due to my experience with this location and uhaul. Never... Never again! I would not recommend to anyone this location. Very poor customer service provided by Mary S and Felix.

stanislav ten 
Rating:
5.0

Customer did not leave a comment.

IVVY MOORE 
Rating:
1.0

They have no concept of time and their service attitude is not good

Kwok Chan 
Rating:
2.0

I have spent more than an hour awaiting for a office worker dealing with Uhaul rentals to show-up. I had a reservation and did a check-in, but the whole online pick-up, verification, drop-off process is annoying. The location did not have some of the equipment requested and paid for (furniture pads).

Yuriy Davydan 
Rating:
4.0

Customer did not leave a comment.

Daniel Lauletta 
Rating:
1.0

No attention at all. Poor service . Worst attitude I have ever seen. Never recommend this place.

Roman Shvartsman 
Rating:
5.0

Great, fast, an reliable service.

Moussa Zlita 
Rating:
3.0

Customer did not leave a comment.

Angenette Marbury 
Rating:
1.0

Rude and disrespectful staff wanted me to go get the truck from wherever on the street it was parked. On return refused to take truck unless i parked on street and took a picture of mileage. Inappropriately dressed like they were partyi g after work. Skimpy black dresses. Refused to give name on return.

Melvin Smith 
Rating:
5.0

Nothing No Comments.

DAISY VARGAS 
No reviews have been submitted for this location.

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