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JOHNG D.
Customer Reviews for Always Amore Rent A Car
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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This location has double charged me, I will be calling corporate and demanding a refund. I don't know if it was this location or corporate, all I know is I was sent a receipt for a certain price, and I was charged twice. So I am pissed
Loagan H.My original order was canceled because the first location was closed and I spent additional $10 for Uber to second location for pick up my van. Second location representative was nice and helpful.
Oleg S.But very tough neighborhood for parking
Joseph K.The Van they gave me had no horn. I nearly died on highway from a near miss of a truck. This is totally unacceptable and I don't believe I will ever use Uhaul service again.
JOSE A.Nothing over all very good.
Cynthia M.Parking
paulo K.Everything was great
Yevgeniy G.no explanation of services. did not receive text at the beginning that was told is should get with uhaul information. long hold times when trying to address issue.
JL C.Everything works very well and I've had no problems over the years when dealing with U-Haul and Amore car rental.
MICHAELP JR Z.I thought the U Haul service was way too expensive. went 100 miles and paid over 300 dollars. I'll probably try to find a different venue due to that.
LUKE C.I've been renting at Amore for quite some time and have always been satisfied. The new procedures are a bit byzantine and frankly go way overboard, but I understand the need.
michael Z.rental location staff rude. was not helpful and would not let me upgrade. when returning they had an 8am opening time posted, guy showed up 8:45 without apologizing, i had to wait 45 minutes for him. would never rent from this location again
Eddie S.Keep newer trucks in inventory, get rid of old beat up trucks.
Jerry S.Very unprofessional receptionist. We have spent extra 40min there, because she made us do everything online, in order to obtain a vehicle key, even though I have specified "over counter service". She refused to help us fill in forms, then implied that we are not smart enough to open the key box, if can't fill in online forms. We ended up in verbal argument with her, because we were so late for our appointment already and she just would't help with anything. She mentioned, she has no ties to U-Haul (there is a board on the wall says U-Haul) and only dispense keys, however, she and her partner couldn't open a key box after everything was done by us. I am not sure, if she is a part time employee or not, but her attitude was on another level of terrible customer service. She was talking to a friend on the phone, while we are asking her questions about online forms. End result, we were 1 hour late to our appointment, simply because she refused to help us with anything. I really would like your feedback on this, because never ever I have experienced such a terrible customer service. Unfortunately, I will not return to this location again (thanks to the unhelpful employee) and my brother previously experienced the same service from her, but he didn't bother to take further. Again, I would like to hear back from you on this matter!
Ivan D.Need adequate Parking for vehicles
Roopnarine L.The only issue is that the dolly and hand wheelie thing wasn't available. I had to go to three different locations and no one had it. Which made my move very difficult.
Diana Y.The lady at the counter was rude made me wouldn't accept my return if the truck was not parked in a legal space i had to drive around looking for a parking even though they gave it to me double parked. Had it been in a legal spot I could've left my personal car there and the truck could've gone back in the same spot. Would never deal with this place again
NELSON R.Starting with the barcode which was unreadable, then the lockbox which was broken, then the representative who switched me to the other van and forgot to mention my issues to the manager to switch the truck in my account. I drove different van with different mileage and couldn't return it because the system didn't allow me to. Called customer service and theady hang up the phone on me. Didn't help at all. Next day I called to the location and the rude and unprofessional lady yelled at me because I mentioned the full refund due to my experience with this location and uhaul. Never... Never again! I would not recommend to anyone this location. Very poor customer service provided by Mary S and Felix.
stanislav T.They have no concept of time and their service attitude is not good
Kwok C.I have spent more than an hour awaiting for a office worker dealing with Uhaul rentals to show-up. I had a reservation and did a check-in, but the whole online pick-up, verification, drop-off process is annoying. The location did not have some of the equipment requested and paid for (furniture pads).
Yuriy D.No attention at all. Poor service . Worst attitude I have ever seen. Never recommend this place.
Roman S.Great, fast, an reliable service.
Moussa Z.Rude and disrespectful staff wanted me to go get the truck from wherever on the street it was parked. On return refused to take truck unless i parked on street and took a picture of mileage. Inappropriately dressed like they were partyi g after work. Skimpy black dresses. Refused to give name on return.
Melvin S.Nothing No Comments.
DAISY V.Van was not clean enough , if they gonna wash the van one time in a week or month , customer gonna be more happy
Nurbek G.The staff at this site was rude and not helpful at all. They wouldn't help me with the check-in process. They gave me an attitude any time I asked a question, and it took me over an hour to actually get the keys to my van because I was on the phone, getting the run around, and no one at the sight offering assistance. Never again.
Brittany M.They should be nicer and be more explanation given at site I'd request my money back
Freida A.Customer service representative at the Amore Rent a Car was very rude and unprofessional. Not willing to help at all . Her attitude and manners were disgusting. I didn't get her name , but she has to learn how to talk to people .
Giorgi K.Excellent work
khalil R.The truck wasn't clean,1 of beam light was not working and it was so hard to find parking spot They should have a parking spots available for the trucks
Abdul T.Very friendly and knowledgeable office staff. Was an awesome experience renting a I haul from them, will be back!
Genady K.Staff were extremely polite and very helpful. I would highly recommend this place.
Jane S.The 2 men you sent to me did a fantastic job, very helpful and caring.
russell R.I was not able to pick up my truck in Staten Island in any location had to go to Brooklyn to pick up truck, when I got there truck passenger side mirror was broken (put photos on U-haul app) they taped a mirror over the broken mirror I drove away because I was moving to Pennsylvania and had no choice but to accept it due to only other truck available was smaller, had to go to auto store because passenger side had no blind spot mirror and was to dangerous to drive that way taped blind spot mirror under the small mirror they taped on and went on with my move 2 hours later then I planed, on the way up to PA truck drove poorly was swaying on road needless to say I wasn't happy, I used u-haul many time and never had such bad equipment I need to move more things up to PA and I'm weary about using u-haul again to do so, would like to see how you resolve my concerns
Onofrio L.More trucks on this location
Furkhat K.nothing my rental went very well
Frank P.This location was easy to get to - (hard to park the 15 ft truck) - the person who helped me was nice. No issues returning the truck
Trevor T.Open on time. Reservation and hours of operations was listed as 8AM. Staff didn't show up until 8:30. Truck share 24/7 is a waste of time. Checked-in online at 8:15AM. Online approval didn't take place for 15 minutes until I had to call the 800 number. After that I still have to wait in-line to get the key.
WAI LUN C.Ninguno
Rockline D.Dropped off u haul after hours
Isaac M.The agent arrived at 8.50am while I had a reservation at 8am. An hour waiting
Alexander S.Bad customer service, I don't recommend this place
Beatriz C.Extremely friendly and courteous staff.
David K.Uhaul agent was 40 min late for work and told they do not have my reservation in their system, and that my reservation was moved to another location, despite the fact I had a confirmation for a pickup for 8 AM at 2583 Stillwell Ave (Amore Rental). I ended up renting a larger truck and was assured by representative it was a ONE-WAY rental. He told me my drop-off address is 133rd Street at Broadway in Manhattan.
Boris K.Im not reccomended for anybody else because the price was different begore and after delivery. Charhe extra for miles but we not have that rate. When i call to customer service for that location the young lady was rude not nice talking and hung up the phone
IUSUPDZHAN I.When I got into the truck. The dash read back right tire low add air. I called the place they said it was just the sensor. I drove away but felt a lil uneasy I was going to load it and head to New Jersey. I stop by a tire place had them ck and add air. The message went away. Thank god I did that because apparently it was not a bad sensor. I feel compensation is in order. I would recommend them because I feel companies at times make the wrong decisions just to move along. But I'm hoping it was a 1 time error in judgement on their part
isaac M.Service was good but my card was charged twice, i hope you guys can look into this and let me know if it's just a temporary hold because i do not want to pay double for my move!
Alan S.nothing
Jean F.Everything ok,just one something,hard found parking near this office.Better some space for costomer??!!!
rishat G.Kind courteous staff,pleasurable experience. Some furniture dollies would have helped alot,but you didn't have ,might be an idea,thanks
Kevin M.Be honest and don't rip people off for one. Tell me the chargers were 80-90$ then the following day I get charged w/ 105$ on my credit card. I took pictures of the dash before and after, they told me to call corporate when I did they told me 46$ for gas for gas I don't understand how you chnage me 46$ for gas when the gas was put back in this place/ uhaul in general is a rip off go to a local van rental or just another company these guys are crooks.
michael A.The only place I would recommend improvements is the U-Haul website itself. I tried to reserve online several times and besides being rather confusing and overly complicated, the requests I put in weren't loading at all. Luckily, this location is within a short walk of my home, so it was just easier to go do it in person.
michael Z.