Customer Reviews for Altons Automotive
(U-Haul Neighborhood Dealer)

118 reviews

1470 North St   Beaumont, TX 77701

(409) 838-6833

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(409) 838-6833

1470 North St
Beaumont, TX 77701

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Refund should be instant since photos are uploaded. Atlesst by 9 am the next day. Overall it was easy. I would of also liked to make my profile before arriving since this is a self serve location.

deja Antoine 
Rating:
5.0

Customer did not leave a comment.

Mike Yennie 
Rating:
3.0

Parking is quite difficult.

Sally Maldonado 
Rating:
1.0

Boxes need to be closer to actual rental locations

Phillip Sims 
Rating:
3.0

Customer did not leave a comment.

Dylan Kramer 
Rating:
5.0

Customer did not leave a comment.

Jennifer Harmon 
Rating:
3.0

Guage correct amount of gas and charge accordingly

Dianna Matthews 
Rating:
5.0

Nothing

JOHNATHAN JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Thanneysia Payton 
Rating:
3.0

An option that asks was it returned in the same condition as found. I took pictures of the inside of the cab prior to leaving the lot, but that was before the 1/2 full vodka bottle made noise all the way to my daughter 's house where I found it under the passenger seat. The business was closed on weekends so I was on my own. They lock box was difficult to open.

Cheryl Matlock 
Rating:
2.0

Customer did not leave a comment.

Angela Gauthier 
Rating:
1.0

Small lot hard to maneuver to and was overcharged. Couldn’t complete the return online and requested a call back but never got one. Unsecured lot.

Angela Mason 
Rating:
3.0

Customer did not leave a comment.

Emily Spoon 
Rating:
3.0

Customer did not leave a comment.

Emily Spoon 
Rating:
5.0

Owners were more than helpful. I appreciate the convenience and also the great customer service. I highly recommend this specific location if you are in need of a uhaul truck.

Raven Guillory 
Rating:
5.0

Customer did not leave a comment.

Manuel Piria-Flores 
Rating:
5.0

Customer did not leave a comment.

PORTIA ROY 
Rating:
3.0

Air conditioner did not work. Seat belt was too tight for large men. Brake and footfeet configuration was poor. Ran good uncomfortable to drive. Picking up and receiving was good

David Hamel 
Rating:
5.0

Best customer service and an pleasure to communicate with

JAMES CITIZEN 
Rating:
3.0

Customer did not leave a comment.

John Robinson 
Rating:
5.0

Easy drop off procedures

Richard Dorman 
Rating:
3.0

Customer did not leave a comment.

Michael Shelly 
Rating:
5.0

Customer did not leave a comment.

GARY GATLIN 
Rating:
5.0

Nice people!

Kevin McGovern 
Rating:
5.0

Very friendly personnel.

Robbie Martin 
Rating:
5.0

Easy up on gas refills after use.

Ronald Darby 
Rating:
5.0

Customer did not leave a comment.

Richard Vandewalker 
Rating:
5.0

Customer did not leave a comment.

Garrett Owens 
Rating:
2.0

Customer did not leave a comment.

MARK RILES 
Rating:
5.0

Customer did not leave a comment.

Omar Delgado 
Rating:
3.0

Representatives need to have better training and communication with the customers. It took 2 hours before I was able to rent me a uhaul..

Dianna Green 
Rating:
2.0

Truck oil light came on the morning I picked up truck. I the customer had to buy oil for truck. I called company where I picked truck up from,she responded let me know if anything happen. But other than that truck worked out fine.

Roger Whittley 
Rating:
4.0

Customer did not leave a comment.

wesley tipton 
Rating:
5.0

Customer did not leave a comment.

Eric Brooks 
Rating:
5.0

Customer did not leave a comment.

Brittany Bilbo 
Rating:
5.0

Upgrade your other locations to the level of service I found here.

RANDALL STRINGER 
Rating:
5.0

The service staff that helped me were all very professional and friendly.

Lowery Woodall 
Rating:
5.0

Customer did not leave a comment.

PIIA HANSON 
Rating:
5.0

good customer service

teresa lavine 
Rating:
5.0

Customer did not leave a comment.

KHYRA DOUGLAS 
Rating:
5.0

Nothing, everyone was very helpful, very polite, and professional. Thank you for all help!

Veronica Stone 
Rating:
5.0

Customer did not leave a comment.

Geraldine Small 
Rating:
5.0

Customer did not leave a comment.

mark thrower 
Rating:
5.0

Very efficient and speedy process. Friendly and inviting atmosphere. We were early and the Truck was ready to Be picked up already. Definitely an excellent location to rent from.

Cheryl Evans 
Rating:
5.0

Great customer service

Jeffrey McHenry 
Rating:
5.0

AWESOME SERVICE

Christen FONTNETT 
Rating:
5.0

Customer did not leave a comment.

Jermika Bradberry 
Rating:
5.0

Experience was great. Great, friendly staff!

Brian Stampley 
Rating:
5.0

Customer did not leave a comment.

Greg Bassett 
Rating:
5.0

Customer did not leave a comment.

Travis Burns 
Rating:
4.0

Customer did not leave a comment.

Laura Maddux 
Rating:
5.0

Customer did not leave a comment.

Angela Noel 
Rating:
5.0

Customer did not leave a comment.

SANDRA PARKER 
Rating:
5.0

Provide some tie down straps in the 20 foot trucks

GLENN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Kenneth Cleaver 
Rating:
5.0

Customer did not leave a comment.

Patricia Buck 
Rating:
5.0

Customer did not leave a comment.

Jaime Cave 
Rating:
3.0

This was a change of requested pickup location and we were not notified of the change. This cost us time, extra miles and cost.

EMMET ALBIN 
Rating:
3.0

I drive 4 miles the truck gas light came on.

Clete Charles 
Rating:
5.0

Customer did not leave a comment.

Duane Richard 
Rating:
4.0

Customer did not leave a comment.

William Oliver 
Rating:
4.0

Customer did not leave a comment.

Stephen Bosworth 
Rating:
5.0

Customer did not leave a comment.

RICHIE SALENGA 
Rating:
5.0

During my move I experienced getting stuck in muddied area of my apartment complex, it would be cool if necessary tools were available for incidents of such matters. Thanks Uhaul USA, your convenience was well worth using. VIVIAN

Vivian Feathers 
Rating:
4.0

Customer did not leave a comment.

Dennis Wright 
Rating:
3.0

Customer did not leave a comment.

Jessica Purser 
Rating:
3.0

It would be nice if a customer calls, that their call would be returned in a timely matter. I called 3 times and finally had to call customer service to get everything straighten out . Chantel at the customer service number did an excellent job in straighten everything out for us,since we were in a time crunch.THANK YOU Chantel !!

Rating:
5.0

Customer did not leave a comment.

KEITH FOREMAN 
Rating:
5.0

Customer did not leave a comment.

Hector Rosales 
Rating:
5.0

Customer did not leave a comment.

Jill Harris 
Rating:
5.0

Customer did not leave a comment.

Allyson Eugenio 
Rating:
5.0

Customer did not leave a comment.

ostella hunter 
Rating:
5.0

Customer did not leave a comment.

jaisa walker 
Rating:
5.0

Outstanding experience so far. Still have tovreturn some unused boxes. We will see if Fort Worth is as good as Beaumont.

carol templeton 
Rating:
5.0

Very friendly & easy access

Rafael Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Mildred Holman 
Rating:
3.0

Customer did not leave a comment.

Greg Boles 
Rating:
4.0

Customer did not leave a comment.

Nicholas Bonrepos 
Rating:
4.0

Customer did not leave a comment.

Mark Barber 
Rating:
5.0

Customer did not leave a comment.

BRANDON ROLLINS 
Rating:
5.0

Customer did not leave a comment.

Antonio Holiday 
Rating:
5.0

Customer did not leave a comment.

Rodney Dolan 
Rating:
5.0

Customer did not leave a comment.

Ramon Ordonez 
Rating:
3.0

I rented trailer needed longer and was told no because he rented to someone else

DEWAYNE OLIPHANT 
Rating:
5.0

A+++ location and service

Richard Reynolds 
Rating:
5.0

Customer did not leave a comment.

Tim Lene 
Rating:
5.0

The paperwork process takes wayyyyy to long! A couple Coupons to Popeyes would be an awesome game but

Joseph Miller 
Rating:
5.0

It's perfect

Emile Longo 
Rating:
2.0

Service was slow, lady was friendly but not well versed on the process. We were told the trailer would not crank up, the guy used a pallet jack to attach to truck, but crank did work.

Alice Smith 
Rating:
5.0

Customer did not leave a comment.

matthew bender 
Rating:
5.0

They gave me wonderful customer Service considering the lack of communication and the dropped ball from Best Storage Beaumont LP on N 7th Street.

CHESTER GREMILLION 
Rating:
5.0

Customer did not leave a comment.

ron jackson 
Rating:
5.0

I would recommend anyone to use U-Haul.. they are the best. Very understanding and helpful if ya need anything dealing with they truck.

Jenita Green 
Rating:
5.0

Customer did not leave a comment.

Buddy Alldredge 
Rating:
4.0

Customer did not leave a comment.

Nancy Beckwith 
Rating:
5.0

Customer did not leave a comment.

Matthew Mcnabb 
Rating:
4.0

The truck we rented seemed to have a transmission that "struggled" a lot during our drive...seemed to be stuck in a gear many times.

Chris Ward 
Rating:
5.0

Customer did not leave a comment.

JUSTIN PIERCE 
Rating:
5.0

Customer did not leave a comment.

ROBERT BRUZA 
Rating:
4.0

Truck should be filled with gasoline and that way we would not have to go to gas station right away

Jeanette Kuhn 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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