The entire cab wreaked of cigarette smoke and made me nauseous the whole time I was using the truck. Bad experience!
Keith Demers
Customer Reviews for Alton Home Lumber Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great, convenient experience will use again.
Krystil ChristiansenThe folks were very friendly. Returning was very easy. I also called them ahead of time to let them know I was coming.
Donald ShogrenPrompt, professional and personal service with experience in serving the community.
Matthew MurphyWe had a smooth move. Np issues with the truck. Everything went well.
Pamela GionetI was disappointed and greatly inconvenienced because when I tried to extend my rental, your website (via my account) said that the trailer was rented immediately after me- this was not true. I had to rent another trailer at another site to cover my work requirements which wasted much time and fuel. I certainly would not inconvenience another customer by returning my rental late, please be sure that your website has accurate information so that U-Haul doesn't inconvenience me.
DAVE SHORTERGreat customer service!
Aaron HannLifesavers, we need the uhaul desperately!
Denis UngerVery nice service.
john scarpavery helpful and professional
Joseph GaffThe people who work there are extremely friendly and were very helpful. I would definitely rent from that location again!
Trevor MunroeEverything was just fine
SUSAN FAIRVery smooth operation Very professional
roger allaingreat customer service from start to finish thank you because this is becoming a rarity unfortunalely!
Anna BachelderParking was not clearly visible. Equipment everywhere. Not accessible or inviting at all
Lindsay TaylorUsed a motorcycle trailer to haul a snowblower for repairs. Always helpful to inform dealer what it will be used for.
John MilesCommunication was great .equipment was great everything was great .great experience.
William DelegoreteWe were charged extra for a few more miles even though the highway was blocked and we had to go a differen route.
James KennedyA very pleasant and enjoyable experience. The people were wonderful. Big thumbs up
Robert PerryHave some electrical adapters available for the trailer hitch up.
Ray OsgoodThe woman and her trainee were great. Very professional.
Michael MullenThis location could really use some rental pickup trucks. I have rented from this store several times, and they are always friendly and helpful.
Chris MarsThis location was amazing! The staff were so wonderful - cannot recommend these folks highly enough.
Pamela ObergI asked to return different locations they charged me $18 never told me it was extra they charged me $20 for being late with trailer that I dropped off the night before it was due. U haul told me by noon would be ok no problem apparently that meant you will just charge you $40 (never said that it would cost) $95 over the $1200 I already paid that's how you treat a repeat customer I'll look elsewhere from now on.
Kaylin OconnerNo complaints. Service was excellent!
Bruce BushLyndsay was VERY HELPFUL and went out of her way to provide excellent customer service! Recommend to everyone!!!
Keith DemersHave more motorcycle trailers around
Bradley GordonUsed this drop off location several times. Very pleased. Thank you.
MARKDOUGLAS ZIMMERMANWhen calling the service to book I think they should give a more range of locations
william wallaceNo one was there to check in the trailer despite the fact we dropped it off during work hours.
Elizabeth CombsThe gentleman who helped me out at the counter was extremely polite and helpful. I was having a little trouble with the check in app.
Heidi CogeanVery helpful staff!
James PattenIIIt was fine.
Andy CampbellEasily received and in and out the door quickly.
Peter GaileyLocation was closed and I used the online check in
DAWN EARNSHAWThe staff at the location were great!
James SlaterStaff is flexible. I was going to be out all day and into the night towing a car from Connecticut. They said as long as it was there in the morning it would only be a one day rental.
Richard FortierTruck was available and clean, check in was fast.
Bob BrettHard place to find. No signs for where to park truck
DAVID CHANDLER-SMITHThey let me leave with 2 bald tires, which led to a flat tire and 4 hours sitting on the side of the road. Also there was a check engine light on when I left. He said everything was fine.
Sandra DeeringFriendly, veyt helpful and accommodating.
Paul SilvaN/A
Jonathan LedgerReuben and coworker were so helpful and friendly and accommodating
Thomas MainThe reservation process was confusing. When making the reservation the site said I had made a reservation, but no equipment was available and that a U-haul representative would call me. I never received a call. I checked directly with Alton Home Lumber and they confirmed they had the equipment. This was to confusing.
Bruce BrownShoulder massage by attractive woman.
Craig WestlakeI ordered a furniture dolly as I needed to move many heavy items, but when I picked up the truck the dolly was not inside. It was a weekend and the office was closed so I had no way to contact anyone. I used the phone app to pick up the truck but there was no way to contact anyone regarding incomplete orders. I had to move all of my things without a dolly. I'm very upset
James SanbornVery helpful employees
Daryl SarverI honestly don’t think you could improve on anything unless of course you want to buy the customer lunch ha ha Ha but seriously I was so thoroughly pleased with the service that I received that it makes me wanna rent several more times excellent excellent excellent
Mark Thomas