Customer Reviews for Alton Home Lumber Center
(U-Haul Neighborhood Dealer)

237 reviews

199 Main St   Alton, NH 03809

(603) 875-3581

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat: 7:30 am–3 pm
  • Sun: 8:30 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(603) 875-3581

199 Main St
Alton, NH 03809

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat: 7:30 am–3 pm
  • Sun: 8:30 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The entire cab wreaked of cigarette smoke and made me nauseous the whole time I was using the truck. Bad experience!

Keith Demers 
Rating:
5.0

Great, convenient experience will use again.

Krystil Christiansen 
Rating:
5.0

The folks were very friendly. Returning was very easy. I also called them ahead of time to let them know I was coming.

Donald Shogren 
Rating:
5.0

Customer did not leave a comment.

Derrick Stevens 
Rating:
4.0

Customer did not leave a comment.

William Gillett 
Rating:
5.0

Prompt, professional and personal service with experience in serving the community.

Matthew Murphy 
Rating:
5.0

Customer did not leave a comment.

Michael Matthewman 
Rating:
5.0

Customer did not leave a comment.

Denise Morrison 
Rating:
5.0

Customer did not leave a comment.

ALICE MATHESON 
Rating:
5.0

Customer did not leave a comment.

Deborah Innes 
Rating:
5.0

We had a smooth move. Np issues with the truck. Everything went well.

Pamela Gionet 
Rating:
5.0

I was disappointed and greatly inconvenienced because when I tried to extend my rental, your website (via my account) said that the trailer was rented immediately after me- this was not true. I had to rent another trailer at another site to cover my work requirements which wasted much time and fuel. I certainly would not inconvenience another customer by returning my rental late, please be sure that your website has accurate information so that U-Haul doesn't inconvenience me.

DAVE SHORTER 
Rating:
5.0

Customer did not leave a comment.

Doreen Small 
Rating:
5.0

Great customer service!

Aaron Hann 
Rating:
5.0

Customer did not leave a comment.

theresa howard 
Rating:
5.0

Customer did not leave a comment.

stanley smith 
Rating:
5.0

Customer did not leave a comment.

David Parquette 
Rating:
5.0

Lifesavers, we need the uhaul desperately!

Denis Unger 
Rating:
5.0

Very nice service.

john scarpa 
Rating:
5.0

very helpful and professional

Joseph Gaff 
Rating:
5.0

Customer did not leave a comment.

David Parquette 
Rating:
5.0

Customer did not leave a comment.

Robert Smedley 
Rating:
5.0

Customer did not leave a comment.

Welcome Dundas 
Rating:
5.0

The people who work there are extremely friendly and were very helpful. I would definitely rent from that location again!

Trevor Munroe 
Rating:
5.0

Customer did not leave a comment.

Gary Main 
Rating:
5.0

Customer did not leave a comment.

Michael Teller 
Rating:
5.0

Everything was just fine

SUSAN FAIR 
Rating:
5.0

Customer did not leave a comment.

Revati Roberts 
Rating:
5.0

Very smooth operation Very professional

roger allain 
Rating:
5.0

Customer did not leave a comment.

REBECCA OWEN 
Rating:
5.0

great customer service from start to finish thank you because this is becoming a rarity unfortunalely!

Anna Bachelder 
Rating:
1.0

Parking was not clearly visible. Equipment everywhere. Not accessible or inviting at all

Lindsay Taylor 
Rating:
5.0

Customer did not leave a comment.

Ken Richard 
Rating:
5.0

Used a motorcycle trailer to haul a snowblower for repairs. Always helpful to inform dealer what it will be used for.

John Miles 
Rating:
5.0

Communication was great .equipment was great everything was great .great experience.

William Delegorete 
Rating:
5.0

Customer did not leave a comment.

Wayne Ball 
Rating:
4.0

Customer did not leave a comment.

Nathan McNulty 
Rating:
5.0

Customer did not leave a comment.

Scott Sawyer 
Rating:
3.0

We were charged extra for a few more miles even though the highway was blocked and we had to go a differen route.

James Kennedy 
Rating:
4.0

Customer did not leave a comment.

Robert Marshall 
Rating:
5.0

A very pleasant and enjoyable experience. The people were wonderful. Big thumbs up

Robert Perry 
Rating:
4.0

Have some electrical adapters available for the trailer hitch up.

Ray Osgood 
Rating:
4.0

The woman and her trainee were great. Very professional.

Michael Mullen 
Rating:
4.0

This location could really use some rental pickup trucks. I have rented from this store several times, and they are always friendly and helpful.

Chris Mars 
Rating:
5.0

This location was amazing! The staff were so wonderful - cannot recommend these folks highly enough.

Pamela Oberg 
Rating:
1.0

I asked to return different locations they charged me $18 never told me it was extra they charged me $20 for being late with trailer that I dropped off the night before it was due. U haul told me by noon would be ok no problem apparently that meant you will just charge you $40 (never said that it would cost) $95 over the $1200 I already paid that's how you treat a repeat customer I'll look elsewhere from now on.

Kaylin Oconner 
Rating:
3.0

Customer did not leave a comment.

James Friedrichs 
Rating:
3.0

Customer did not leave a comment.

James Friedrichs 
Rating:
5.0

No complaints. Service was excellent!

Bruce Bush 
Rating:
5.0

Lyndsay was VERY HELPFUL and went out of her way to provide excellent customer service! Recommend to everyone!!!

Keith Demers 
Rating:
5.0

Customer did not leave a comment.

Thomas Jeffrey 
Rating:
4.0

Have more motorcycle trailers around

Bradley Gordon 
Rating:
5.0

Used this drop off location several times. Very pleased. Thank you.

MARKDOUGLAS ZIMMERMAN 
Rating:
4.0

Customer did not leave a comment.

Thomas Kulzer 
Rating:
5.0

When calling the service to book I think they should give a more range of locations

william wallace 
Rating:
5.0

Customer did not leave a comment.

John Price 
Rating:
1.0

No one was there to check in the trailer despite the fact we dropped it off during work hours.

Elizabeth Combs 
Rating:
5.0

The gentleman who helped me out at the counter was extremely polite and helpful. I was having a little trouble with the check in app.

Heidi Cogean 
Rating:
5.0

Very helpful staff!

James PattenII 
Rating:
4.0

It was fine.

Andy Campbell 
Rating:
5.0

Customer did not leave a comment.

Karl Kemp 
Rating:
5.0

Easily received and in and out the door quickly.

Peter Gailey 
Rating:
5.0

Customer did not leave a comment.

Karli Talley 
Rating:
3.0

Location was closed and I used the online check in

DAWN EARNSHAW 
Rating:
5.0

The staff at the location were great!

James Slater 
Rating:
5.0

Staff is flexible. I was going to be out all day and into the night towing a car from Connecticut. They said as long as it was there in the morning it would only be a one day rental.

Richard Fortier 
Rating:
4.0

Customer did not leave a comment.

Timothy Goossens 
Rating:
5.0

Truck was available and clean, check in was fast.

Bob Brett 
Rating:
5.0

Customer did not leave a comment.

Thomas White 
Rating:
3.0

Hard place to find. No signs for where to park truck

DAVID CHANDLER-SMITH 
Rating:
1.0

They let me leave with 2 bald tires, which led to a flat tire and 4 hours sitting on the side of the road. Also there was a check engine light on when I left. He said everything was fine.

Sandra Deering 
Rating:
4.0

Customer did not leave a comment.

Jim Reilly 
Rating:
5.0

Customer did not leave a comment.

Christopher Mars 
Rating:
4.0

Customer did not leave a comment.

Joseph Vetanze 
Rating:
5.0

Customer did not leave a comment.

William Bezich 
Rating:
5.0

Customer did not leave a comment.

Quinn Golden 
Rating:
5.0

Customer did not leave a comment.

Douglas Peck 
Rating:
5.0

Customer did not leave a comment.

Courtney Miller 
Rating:
5.0

Customer did not leave a comment.

Nicholas Muskopf 
Rating:
5.0

Friendly, veyt helpful and accommodating.

Paul Silva 
Rating:
5.0

Customer did not leave a comment.

Gregory Coil 
Rating:
5.0

N/A

Jonathan Ledger 
Rating:
5.0

Customer did not leave a comment.

Helen Maciolek 
Rating:
5.0

Reuben and coworker were so helpful and friendly and accommodating

Thomas Main 
Rating:
5.0

The reservation process was confusing. When making the reservation the site said I had made a reservation, but no equipment was available and that a U-haul representative would call me. I never received a call. I checked directly with Alton Home Lumber and they confirmed they had the equipment. This was to confusing.

Bruce Brown 
Rating:
4.0

Customer did not leave a comment.

Heidi Werner 
Rating:
5.0

Shoulder massage by attractive woman.

Craig Westlake 
Rating:
5.0

Customer did not leave a comment.

David Liming 
Rating:
1.0

I ordered a furniture dolly as I needed to move many heavy items, but when I picked up the truck the dolly was not inside. It was a weekend and the office was closed so I had no way to contact anyone. I used the phone app to pick up the truck but there was no way to contact anyone regarding incomplete orders. I had to move all of my things without a dolly. I'm very upset

James Sanborn 
Rating:
4.0

Very helpful employees

Daryl Sarver 
Rating:
5.0

I honestly don’t think you could improve on anything unless of course you want to buy the customer lunch ha ha Ha but seriously I was so thoroughly pleased with the service that I received that it makes me wanna rent several more times excellent excellent excellent

Mark Thomas 
Rating:
4.0

Customer did not leave a comment.

Leslie Lindquist 
Rating:
5.0

Customer did not leave a comment.

Peggy Langan 
Rating:
5.0

Customer did not leave a comment.

Richard Skarinka 
Rating:
5.0

Customer did not leave a comment.

Michael Anderson 
Rating:
5.0

Customer did not leave a comment.

Arthur Hancock 
Rating:
4.0

Customer did not leave a comment.

Austin Callahan 
Rating:
4.0

Customer did not leave a comment.

John DeVoy 
Rating:
5.0

Customer did not leave a comment.

Deborah Leblanc 
Rating:
5.0

Customer did not leave a comment.

mark richarson 
No reviews have been submitted for this location.

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