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Poor communication. Was called less than 24 hours before trailer rental to be told that none had returned to the location I rented it at. Had to drive 20 miles to get a trailer and couldnt even return it in origiinal city rented it from or would be charged $22 dollars more.
Nothing. Just do the same thing.
Just very old, run-down garage. People were great & equipment was fine but not a very professional setting.
The gentleman that helped me was was very nice. He did a great job helping me rent the trailer.
Great support cast
I had a 5ft wide cargo to haul so I rented a 6 x 12 cargo trailer with ramp. The back opening of tbe trailer was less than 5 ft wide and I wasnt able to use it. I had to bring it back and get a trailer elsewhere. My money was wasted. I would like a refund. For the next customer show that a 6x12 cargo trailer will not haul a 5ft wide cargo on the reservation app.
This place was absolutely ridiculous. When I arrived the gentlemen asked me to jook up the trailer. When I got done he said he had to leave to take care of a personal matter during business hours. I sat there and waited for approximately 15-20 minutes waiting for him to come back. Now that I have received the bill there is an additional charge for insurance that I did not request. I would not recommend this establishment to anyone and I will forsure will not be viting them ever again.
Make sure to have the right code given to the customer instead of the wrong code to get the key. Also, customer service reps didn't help at all, Just told me to wait until the placed opened.
The gentleman I dealt with was named Cruz, he was an extremely professional and amiable person, I was very pleased with the experience in dealing with him, he made the whole process very easy and painless, it's a shame there are not more individuals out in the customer service industry that are as polished as this man was! I could tell he had that “old school†dedicated work ethic. If anyone I know needs a Uhaul, I would strongly recommend they see Cruz at Al's Service Center. This man was a pleasure to deal with.
Can't think of any improvement. Service was great!
Business was late opening they didn't have the items we needed or reserved .
Friendly guy and quick to get everything done. Gave me great information for a next time rental. Definitely recommend
Muy mala atención por parte de la persona que me atendió, poca educación y mala forma para dirigirse a los clientes.
Cruz's (owner) very polite and helpful
Gentlemen went out of his way to meet us and rent out the 6×9 utility trailer to us. Very friendly. Made it very easy for us. Thank you.
Customers service was great!!! The only downfall was there was only a few pieces of equipment to choose from. Although they were the only ones to have the trailer that i needed for miles so a plus on that one... i give my visit an A.. A+ if they would have more equipment to choose from for futre needs
Excellent service
UHaul is dependable, affordable & has choices available to make things easier. I always feel confident choosing UHaul. Thanks Al's Service on 800 W Clements & all the other places that have provided a perfect vehicle for my need. Thank you !!
I haul rep in Odessa charged for in town use when I specifically said it was for one way delivery. Rep in Blackfoot Idaho quoted $268 and charged $1100
Mr Mancha gives an excellent customer services
Cruz was very helpful enjoyed doing business with him,
Very friendly & knowledgeable staff.
He was very i formative and explained everything
Will recommend.
The man was great at this location!!!!I will be going back to him for all my needs. Very knowledable !
Nothing comes to mind.
Mr. Mendoza at this Uhaul site was the absolute best. Clean vehicle, very efficient in the rental process and good location.
At first I made the reservation at the one on Andrews Hwy., they told to pick up the trailer on the Tower Dr. loacation next morning, got there the place is closed nobody was there called back to the Andrews location they couldn't tell why the place was closed, then they sent me the Clemens location and he tells me that he could rent the trailer was to small for my need. They had the info input wrong, they had that I was pulling the truck with the car, after two hours later they finally got it
It was a great easy access location, the gentleman working there were professional and could teach the gal I rented from alot.
This was an absolute disaster. I did not rent from Al's Service Center. I rented from the Odessa Uhaul store and they contracted it out to Al's. I placed my order in June for pickup in October. When I showed up to pick up my trailer, Al's was CLOSED. Apparently he "forgot" to tell Uhaul that he was CLOSED that day. Also the trailer left there had no electrical cord for brake lights and no furniture blankets that I had added to the order. So then I had to go to the Uhaul store in Odessa anyway and they proceeded to tell me that "none of this was their fault," when it was entirely their fault. Don't use Al's Service Center or Odessa Uhaul- you never know when Al might "forget" to tell Uhaul that he's closed and leave you high and dry for picking up your trailer even though you booked it months in advance. And the Odessa Uhaul location won't help you or provide any customer service- they'll blame everything on the 800 number call center/scheduling or whoever they contracted it out to- like Al. Immensely disappointed in Uhaul and I will be telling EVERYONE I know about my experience. Uhaul should have refunded me for wasting my time.
Scheduled for 9:00, but didn't show up until 9:20 then spent 30 minutes getting the trailer and doing paperwork
People were great
Having someone on site to be reliable with customers when need it
I had an appointment to pick up the trailer at 3 pm. The shop was closed & no one was there. No one answered the telephone until several attempts were made to contact them. Then I was told they would not return for 20 more minutes. It was after 4 pm before I was able to leave with the trailer. I indicated several times that I DID NOT want to purchase the insurance, but they insisted & charged me anyway.
The manager called to check on me and made me feel he cared. Dropped the truck after hous and he gave me numbers for complaint. Very helpful in returning.
Great customer service!
Owner was not customer service oriented. He put several other items of his other business ahead of me, knowing I was waiting. His computer skills were very slow. Trailer had a worn out tire that was not noticed resulting in a blowout.
Al was a great guy and really enjoyed meeting him. He is out of trailers and needs more trailers. He enjoys working with Uhaul, I can tell. I also grew up in his world with our family business. Was a refreshing experience
reservation was made at the andrews hwy location, got moved to clements which is across town
Mr. Mancha was very professional and kind.
Make sure equipment that is reserved is at location the customer asked for, if not advise them.
Service was wonderful. They went out of their way to assist me in my needs.
My rental served well the purpose that it was rented for,
Service was great. Mgr made me feel comfortable with the equipment
The owner went out of his way to make sure that my electric was operating safely and was very helpful and kind. Thank you very much. I will always get my Uhauls at this location when possible!
