Customer Reviews for Alpine Rentals
(U-Haul Neighborhood Dealer)

206 reviews

2590 S 2000 W   Rexburg, ID 83440

(208) 356-8838

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 9:00 am - 1:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(208) 356-8838

2590 S 2000 W
Rexburg, ID 83440

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 9:00 am - 1:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

carrie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACLYN H. 
Rating:
5.0

Extremely helpful staff.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Overall a really good experience with super friendly and helpful staff.

Kyle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIER G. 
Rating:
5.0

Help me get all set up! Thanks!

MICHEL V. 
Rating:
5.0

The storage unit was super cute it was spaceious enough to put 4, 30 gallon totes and a trash can in the storage unit. It was perfect for me to store my stuff while I went home.

victoraia v.  |  Overall Experience 
Rating:
5.0

LOWER RATES!! This was so expensive to move our stuff, my sister got the same uhaul a few years ago for $800 while I had to pay $3500. How is that right?!?

Dorey M. 
Rating:
5.0

It was good no problems

ANNETTE E. 
Rating:
5.0

Everything was just great

ANNETTE E. 
Rating:
4.0

Customer did not leave a comment.

Hannah L. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

DALLIN M. 
Rating:
4.0

Customer did not leave a comment.

KELLY G. 
Rating:
5.0

A really nice gentleman helps me through getting my rental and even through my return and I had a little problem trying to get it unhitched and he just tootake care of it no problem great experience..

KYLA G. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Absolutely nothing... thank you for being so accommodating! Wonderful service!

Ilah B. 
Rating:
5.0

Jaxson that helped me was friendly and very personable in taking care of everything

ZACHARY W. 
Rating:
5.0

Customer did not leave a comment.

JACKIE H. 
Rating:
4.0

Customer did not leave a comment.

Cathie P. 
Rating:
2.0

When I went to drop my truck and tow dolly no knew as at the location eve though they were supposed to close at five PM. On the website it tried to make me take the truck back to a different location from the one I choose. I was on hold fir over an hour trying to return my rental. I was very frustrated.

JONNI M. 
Rating:
5.0

Customer did not leave a comment.

Coley L. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

The manager at this location waited for me to get there even tho I was late because of traffic. He had everything to ready to get me on the road as fast as possible!

RANDALL ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

ALISHA DAWN S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Everything was just as it needed to be. I will use the U-Haul pods again if I ever need to.

Brian S. 
Rating:
4.0

It was very simple to return the U-Haul through our phone. Alpine Rentals was very clean and relatively easy to find with Google maps. We did pull in front of the wrong suite (Alpine moved over), but it was easy to move the truck in front of their suite seeing as no one else was there.

Clay J. 
Rating:
3.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Customer did not leave a comment.

Danielle O. 
Rating:
4.0

Some trouble with the updating of your computer system necessitating multiple calls to check on progress

Tracy F. 
Rating:
5.0

It was fantastic, they were very helpful, answered every question, and didn't try to push me to buy more than I needed. They even gave me a few free upgrades.

Keaton P. 
Rating:
3.0

Customer did not leave a comment.

bruce C. 
Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Jodie C. 
Rating:
4.0

Customer did not leave a comment.

Gene J. 
Rating:
5.0

I appreciated their help. Very accommodating.

Sherri P. 
Rating:
3.0

Self drop off on Saturday afternoon, but the location was easy to get to and find.

Russell farr A. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Thank you for making a long day end well! You're awesome and easy to work with.

marcie T. 
Rating:
5.0

Customer did not leave a comment.

NICK V. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
5.0

Customer did not leave a comment.

Gayle B. 
Rating:
4.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

randy L. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Jackson, the manager was amazingly helpful. He is an example of great customer service!

cricket W. 
Rating:
4.0

Customer did not leave a comment.

bonnie H. 
Rating:
4.0

Customer did not leave a comment.

Julie C. 
Rating:
4.0

The safety chains were rapped around themselves so much we couldn't undo them. Also the driver's side taillight wasn't in proper working condition. The passenger side strap had a hole in it. We ended up returning it early, because of all these safety issues.

josph T. 
Rating:
5.0

Customer did not leave a comment.

Colin Y. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Jared G. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
3.0

Customer did not leave a comment.

jerrie F. 
Rating:
3.0

Customer did not leave a comment.

Erica M. 
Rating:
3.0

Customer did not leave a comment.

crystal B. 
Rating:
4.0

Working with Alpine was a very good experience and they were very helpful and accommodating. I have used them previously and will use them again whenever I move things.

dean D. 
Rating:
5.0

Customer did not leave a comment.

Lacey P. 
Rating:
5.0

Customer did not leave a comment.

WELDON S. 
Rating:
5.0

Customer did not leave a comment.

keran E. 
Rating:
4.0

The recommended gas fill quantities are decieful on the contract...I was 30 miles from being empty and per contact needed to put 20 gals in to put at half full (what it was when I picked-up). After putting 20 gals in, the needle was nearly on 3/4 of tank...total rip-off and royally pissed me off!

David C. 
Rating:
5.0

We were not please to find that our U-Boxes where not storaged in a condition facility. Many of the items that we shipped should not be stored in ambient temperature. Before we chose UHaul / U-Boxes we specifically ask if our U-Boxes would be stored in a conditioned facility and were assured they would, specifically since they would set in storage for over six months. Many of our items were frozen upon receipt. We are not happy campers!! The fellow who delivered the U-boxes was very friendly and provided great customer service. The lady who assisted us on the loading side was also very friendly and easy to work with.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
4.0

Customer did not leave a comment.

josh W. 
Rating:
5.0

Very easy and quick to take care of of returning the trailer and the personal was very friendly.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Breanne H. 
Rating:
5.0

Customer did not leave a comment.

Kile F. 
Rating:
5.0

Customer did not leave a comment.

JAXON L. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

walter R. 
Rating:
2.0

No one was there to accept my return when I dropped off my equipment in the middle of the day.

Isaac H. 
Rating:
5.0

Customer did not leave a comment.

patsy B. 
Rating:
5.0

Customer did not leave a comment.

BROOKE G. 
Rating:
4.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Customer did not leave a comment.

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

travis S. 
Rating:
5.0

Customer did not leave a comment.

Glenn T. 
Rating:
2.0

I called to reserve trailer at A-1 Rental in Rexburg, ID. U Haul In Boise, ID called & said A-1 didn't have size trailer I wanted. Asked if I could pick it up in Victor, ID. I said no, then they said Alpine Rental In Rexburg, ID had one. When went to pay in advance for trailer, no one at location. Had to call # on door & wait 4 someone to show up. When trailer picked up, checked all trailer lights & worked, Soon as drove off, lights stopped working-stopped by police twice. WORST experience I've ever had renting a trailer.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Had to exchange 5 x 8 in Idaho Falls. Idaho falls discovered that UHAUL Agoura Hills did a horrible - backwards (left blinker was right blinker, etc) install on my electronics, shoddy install on wiring harness I had to travel to Murrieta CA (160 miles away) to pickup as Agoura Hills Uhaul ordered part on backorder 1 week prior and didn't advise me of that until morning of install a week later. I lost a full days work ($200+ in wages) plus $$ gas both ways. Problem would have been solved easily with communication to me. Now, towing from Idaho falls to Camarillo was excellent in a 4 x 8. zero problems. Idaho Falls Uhaul resolved the electronics in 102• weather and made me a priority. I cannot say enough good things about the pride they took in their work, and the embarrassment they felt over the electronics incident. i would give them 15 stars if I could.

CHRIS M. 
Rating:
3.0

It was closed when I arrived.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
4.0

Have a way of checking the equipment back in when no-one is there.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
4.0

I rented a car hauler trailer it worked great and pulled very easy. Drop off was easy. Will use you again.

BRAD M. 
Rating:
5.0

In the pamphlet, include what type of gas to get. Don't have that info only on the gas tank.

Cory W. 
Rating:
5.0

The people working at this location were awesome. I totally enjoyed working with them.

darrell B. 
Rating:
3.0

Dropped off after hours -- was a little out of the way and hard to find but called uhaul and they helped

DAVID S. 
Rating:
4.0

The trailer was a little dirty and wet on the inside, that was the reason we rented a trailer because it was snowing, but it dried out super quick and we swept it and it was nice and clean. Its super hard to keep things dry in that weather, but overall I was very pleased with my experience!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

RICK H. 
Rating:
5.0

Yes

Jericho H. 
Rating:
3.0

Customer did not leave a comment.

Jed G. 
Rating:
2.0

Trailer was full of snow. Had to shovel it out before loading it. Could not inspect floor before leaving Alpine, because the floor was covered in snow.

TRENT T. 
Rating:
5.0

Customer did not leave a comment.

ROYAL W. 
Rating:
5.0

Customer did not leave a comment.

BRYAN Y. 
No reviews have been submitted for this location.

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