Customer Reviews for Alpine Auto Center
(U-Haul Neighborhood Dealer)

2,366 reviews

4430 Charles St   Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)

(815) 227-1468

Office Hours

  • Mon: 7 am–4:30 pm
  • Tue: 7 am–12:30 pm
  • Wed-Sat: 7 am–4:30 pm
  • Sun: 7:30 am–12 pm

Services at this Location:

Contact Us

(815) 227-1468

4430 Charles St
Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)

Services at this Location:

Office Hours

  • Mon: 7 am–4:30 pm
  • Tue: 7 am–12:30 pm
  • Wed-Sat: 7 am–4:30 pm
  • Sun: 7:30 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great staff, equipment always in good condition.

James Beam 
Rating:
5.0

The app is horrible GPS does not work correctly trying to scan the barcode was a nightmare

William Cline 
Rating:
3.0

For the first time I rent a U-Haul and I got the worst deal, I think I wouldn't use it again or haul unless it's something very urgent, but I wouldn't recommend it unless there are nicer people.

jesus huerta 
Rating:
4.0

Really good experience with this location.

Frank DiMaggio 
Rating:
5.0

Customer did not leave a comment.

Steven Wilson 
Rating:
5.0

Nothing very happy with the people there no problem with the truck quick and easy very nice to work with thank you 🙂

Melanie Montez 
Rating:
5.0

Great experience! Fast check-in when picking up the truck, fast return at the end of the day, overall I would not change a thing! I'll be back to this U-Haul center the next time I need to rent a truck for moving.

Bradley Swenson 
Rating:
5.0

Customer did not leave a comment.

Denise Leonard 
Rating:
5.0

Customer did not leave a comment.

CARLOS UGARTE SANTAOLAYA 
Rating:
5.0

Customer did not leave a comment.

Craig Steege 
Rating:
4.0

The guy was super friendly and even put up with me coming a little early and blubbering like a baby super helpful

Carrie Gammon 
Rating:
5.0

Customer did not leave a comment.

Edgar Paredes 
Rating:
5.0

Customer did not leave a comment.

vito senise 
Rating:
5.0

Great help, great service. Easy to access.

Felicia Herzog 
Rating:
5.0

Very professional and efficient

Michael Seagraves 
Rating:
5.0

Customer did not leave a comment.

Stuart Schultz 
Rating:
5.0

👍

Mbangana Maimomo 
Rating:
5.0

Customer did not leave a comment.

Marcides Jackson 
Rating:
5.0

everything went smooth

David DeLorme 
Rating:
5.0

Great staff and always prompt and professional.

James Beam 
Rating:
1.0

Customer did not leave a comment.

Terry Gerber 
Rating:
3.0

Great customer service. They have knowledge and were very helpful.

Richard Johnson 
Rating:
5.0

Customer did not leave a comment.

kristine cornford 
Rating:
4.0

The guy that helped me was great. I didn't like I couldn't pick my truck at the place I first went to. The windshield wiper went flying off during a heavy rain.

PATRICIA MCSHANE 
Rating:
3.0

Make sure vehicle is ready to take. And make sure that they update office equipment.

Paula Veal 
Rating:
5.0

Everything was smooth as silk. Will definitely use again.

Michael Clark 
Rating:
5.0

Customer did not leave a comment.

Phillip Powell 
Rating:
5.0

Customer did not leave a comment.

ronald dixon 
Rating:
5.0

Customer did not leave a comment.

james tokes 
Rating:
5.0

Customer did not leave a comment.

James Semmelroth 
Rating:
5.0

Customer did not leave a comment.

Alexander Olsen 
Rating:
5.0

Customer did not leave a comment.

Danny Olek 
Rating:
5.0

Great staff, professional and prompt.... very easy to work with.

James Beam 
Rating:
5.0

Customer did not leave a comment.

Dennis Holliman 
Rating:
3.0

Customer did not leave a comment.

DEANDRE PHILLIPS 
Rating:
1.0

Customer did not leave a comment.

Bethany Odems 
Rating:
5.0

Customer did not leave a comment.

John Fletcher 
Rating:
5.0

Service was excellent. No improvement needed

Patrick Waelti 
Rating:
5.0

I rented from U-Haul and many occasions and they always come through with great service.

Sara Branson 
Rating:
5.0

Customer did not leave a comment.

Edward Keenan 
Rating:
5.0

Customer did not leave a comment.

Kristine Correa 
Rating:
5.0

Customer did not leave a comment.

John Kent 
Rating:
5.0

Always rent from this location. Best uhaul in Rockford area.

John Kent 
Rating:
5.0

Customer service at this location was very nice and professional. I forgot the young mans name, but he was very pleasant, aware of our travel distance and provided us with the best possible vehicle for the long distance. WELL DONE TO ALPINE AUTO CENTER!!

Patrick Woelfel 
Rating:
5.0

nothing to improve good prices

karen Nied 
Rating:
5.0

Great service! Fast process!

Randall Smith 
Rating:
5.0

Nothing! Amazing location!

Laura Olson 
Rating:
5.0

I've been coming to this location for years and the service is outstanding

Stephen Marshall 
Rating:
5.0

The dude checked everything, was courteous, and made checking in the truck a breeze. I had a good experience here.

James Moore 
Rating:
5.0

Customer did not leave a comment.

Joseph Balice 
Rating:
5.0

Excellent customer service.

Tyler Gilmore 
Rating:
5.0

Customer did not leave a comment.

CRAIG WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Tom Newton 
Rating:
5.0

Customer did not leave a comment.

Tosha Boose 
Rating:
5.0

Absolutely nothing, everything was perfect.

Joel Toms 
Rating:
5.0

Customer did not leave a comment.

Joseph Leutik 
Rating:
5.0

Nothing the customer service was warm and pleasant. I would most definitely recommend this location.

denise lewis 
Rating:
5.0

Customer did not leave a comment.

Nathan Peterson 
Rating:
4.0

Bery friendly and fast service.

Catherine Welch 
Rating:
4.0

Always accommodating... I've them for about 9 years

Frank Luque 
Rating:
4.0

Customer did not leave a comment.

Gayle Sloan 
Rating:
5.0

I really appreciated the staff there. Super helpful & kind. This was my first time ever renting a UHaul and I am overall very pleased with my experience and would definitely recommend as well as rent one again! Thank you for making my move easier!

Abigail Marquez 
Rating:
4.0

Customer did not leave a comment.

William Sworm 
Rating:
5.0

Customer did not leave a comment.

James Beam 
Rating:
1.0

We rented a u haul and paid for it we were getting calls when we didn't pay and it was due I ended up paying more than I should have been charged for the truck because we extended our reservation and so I thought it was paid for they were taking the money daily out of my account so up until a tow truck came took it from us with personal belongings or someone who passed and a mattress on top a brand new mattress come to find out from the tow company as we r trying to get out things they were impounding it because they reported it stolen and they never called and dealing with a death and everything else I thought it was paid for as well never one time contacted us again about the rental money due owed or anything else until the tow company came to get it they never told us what was going on the tow company did wayyyyyy more tjan they had ane our new mattress destroyed and theu told other people not on the contract where the truck was and when it was going to be there so glad u can tell strangers not us when and where it was going to be so never again thats bs.

KTOE LANCASTER 
Rating:
5.0

The people that run that location are great they go out of their way to make sure your happy greatest location in this area thank you for great seevice

Joshua Merrick 
Rating:
3.0

The only thing that made this location low on my list is the location. To those that don't know Rockford that one way street right on a corner is confusing. No one wants to be driving down the road in a truck to turn around and come back up.

Tammy Nielsen 
Rating:
3.0

Customer did not leave a comment.

Debra Byrd 
Rating:
5.0

Customer did not leave a comment.

Darren Johnson 
Rating:
5.0

Representative was very friendly and helpful

Charlene Shelton 
Rating:
4.0

I hate your app. I never want to use it again. It should be burned

Malcom Graham 
Rating:
3.0

The headlights for the truck were god awful. They need to be properly aligned so they face the road and not the ground right in front of the truck.

Austin Shores 
Rating:
5.0

Customer did not leave a comment.

ELIBERAL Chisholm 
Rating:
5.0

Customer did not leave a comment.

Kathlene Hall 
Rating:
5.0

Customer did not leave a comment.

John Noonan 
Rating:
5.0

Customer did not leave a comment.

John Noonan 
Rating:
5.0

Customer did not leave a comment.

Justin Aberth 
Rating:
5.0

Customer did not leave a comment.

Al Worthington 
Rating:
5.0

Customer did not leave a comment.

RANDAL BOARD 
Rating:
5.0

Customer did not leave a comment.

adrian harlan 
Rating:
5.0

Customer did not leave a comment.

PHILLIP CORLEY 
Rating:
4.0

The worker was very friendly. Processed paperwork, hooked up trailer for me and I was on my way in less than 10 minutes. Upon return, same person unhooked trailer and I was on my way. I am very pleased with the entire experience.

Timothy Elliiott 
Rating:
5.0

Customer did not leave a comment.

Stephen Detig 
Rating:
4.0

Customer did not leave a comment.

PHILLIP CORLEY 
Rating:
5.0

Customer did not leave a comment.

ron kayser 
Rating:
4.0

Had a lot of equipment available Serviced me in a timely manner

Richard Dickerson 
Rating:
5.0

Great place.

James Beam 
Rating:
5.0

Customer did not leave a comment.

Sherri Koschak 
Rating:
4.0

Customer did not leave a comment.

Melissa Rader Bucalo 
Rating:
5.0

Customer did not leave a comment.

Heather Duffy 
Rating:
5.0

Great place to rent from.... very efficient and professional. Highly recommend.

James Beam 
Rating:
5.0

Always polite,Great customer service take the time to answer cares and concern of extended times and services.Cost is affordable OVERALL UHAUL IS THE BEST

Florence Tillman 
Rating:
5.0

Never got my $100 deposit put back on my card so if you can please figure it out

Amber Slawson 
Rating:
1.0

The truck I had the power steering was going out and the breaks ! Never got a response back

Demetrius Thompson 
Rating:
3.0

N/a

lou shivers 
Rating:
5.0

Customer did not leave a comment.

MARY WOOD 
Rating:
5.0

Personable, Professional, and "Goes above to make the Customer Happy". I have used this Facility Several times previously and that's why I keep going back to them.

Sally Branson 
Rating:
4.0

Customer did not leave a comment.

BARBARA HICKS 
Rating:
5.0

Nothing much at all everything went there Paul was great and was prepared properly and my experience was great. I will recommend them to everyone I know moving something. 10

bradly Favors 
Rating:
5.0

Great customer service

MONICA BAEZA 
No reviews have been submitted for this location.

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