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mary F.
Customer Reviews for Eastown Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The confirmation we received told us to drop it off by 2pm. when we went there the place was closed. :(. Overall the people online are not communicating with the people in the actual businesses. Not impressed
Shelli S.Had to park next to the building because parking spots were available. That's the only knock on the location is make sure parking is available.
Caleb N.Great people to work with.
Michael M.The arrangements for the trailer were made on-line. Picking up the trailer went smoothly and the attendant was very helphful.
Michael E.Was not ready for me to pick up, had to call the 1-800 number for them to fix their mistake
Timothy L.Everything was great. Thanks
Lisa R.Website was down during the return process and it was after hours; therefore, I was left guessing on the proper way to return with photos, etc. I tried calling U-Haul and was on hold for a long time before hanging up. I would suggest allowing a phone option for U-Haul to call the customer back when an agent is available, and giving notification that the website is down.
Jeff B.I rented a 6x12 trailer. The tongue weight is awful heavy for one person. These trailers need tongue Jack's. It would be impossible to disconnect a full trailer if you wanted to unload it and use the vehicle.
Terry B.Perfect!! All I can say
TAMMY LYNN W.The location and truck were clean. I checked NO to get your attention! WHY are the trucks not full when they are checked out? My truck had 5/8of a tank. When I was returning I was filling and it was stuck under 1/2 a tank(turning key off and on th see fuel level. All of a sudden the gage indicates almost full. I added $60 dollars, 18 gallons for a little less than 100 miles of driving! I should have been in the neighborhood of $33.00 at 10 miles a gallon. I'm extremely disappointed with uhaul ! I would love to attach my photo of mileage used and full tank of gas.
KIRK ALAN K.Again, nothing. The service was quick and efficient.
JEFFREY DONALD V.The staff was not friendly, helpful, or knowledgeable. I would not recommend this location.
Kim G.My reservation was for after-hours pickup. There was no key in the lockbox so I wasn't able to pick up the truck until the next day, causing me to drive an extra 30 miles two ways to pick up the truck. Agent at the counter said - sorry, my manager was supposed to put this in the lock box.
Arnie S.No one went through the contract with me. And I still have not received a final bill. What was my total?
MARILYN RAYE K.Fast service good communication
EMMELINE CLODINE S.But get the truck when the tire store is open not on a Sunday when they are closed we were on the phone one hour and fifteen minutes before everything was complete and we got the combination to the box with the key in it
Andrew P.ON THE OTHER HAND THE WEBSITE EXPERIENCE WAS TERRIBLE. 1. 45 MINUTES of IT /computer issues at the store. 2. The computer tried to cut 2 hours off of my reservation just because the store was closing or charge more. 3. Store defended the customer. Machines defend corporate. Good thing there are people somewhere.
STEVEN LYNN M.Don was very pleasant and helpful.
Jill S.Great service
WAYNE EDWARD H.All went easily and well
jerry R.Always treated exceptionally well Thank you for the always great service
RONALD JAY K.I did the self check in on line and had to go through it all again once I got there.
Brian K.I reserved the moving truck on line, a week in advance. I reserved a 10 ft truck and scheduled a 8:30 am pick up. I received a call from them the day before I was to pick up the truck. They did not have a 10 ft. Someone was bringing in a 15 ft at 11:00 am. Not only was I not getting the size truck I reserved, I had to wait 2 1/2 hours to pick it up. Need to get a lot more organized and give someone more than a days notice.
Randall G.This location pairs with a tire/auto repair service. That portion of the business was quite busy when I arrived to pick up the rental. I had to wait a bit to get the keys even though I had already checked in online to streamline my check-in.
Annette A.Nicest place ever!!
DEREK VAUGHN O.The people were very friendly, helpful, and took the time to make sure my reservation was right (because drop-off was showing somewhere else!)
BLAIR ROBERT F.I was assigned wrong truck when I went to pick it up. I didn't get the dolly I was charged for either. Made the work alot harder.
kathy M.Let customers know there is NO pull out ramp on the 10' truck! Wish I had known that. Other than thatâ€"great service.
MARY MELISSA B.Friendly In person pick up, return time accurate!
CAROL ANN C.Better gas mileage
DOUGLAS EDWARD V.My truck was dirty when I got it and I send pictures but you charged me $30 to clean the truck when it was already dirty to begin with. Not acceptable, won't be issuing your company again.
Bailey U.Nothing the service and vehicle were excellent
MATTHEW JOHN R.Have truck brushed off and area plowed
Luke S.Everything was great.
LISA KATHLEEN H.Everything went great and the employees at this location are super helpful and friendly
ROBERT BALTAZAR L.After checking in online the previous day to save timeI basically had to doit all over again.
JAMES HENRIKSON K.The person who took care of finalizing everything was very helpful. The drop off was very simple.
Kurt W.Everything was as promised.
RICK DAVID K.Every thing went smoothly and we could not have asked for a better overall experience. We have used this location in the past and we will use this location in the future.
Mark S.Easy pickup and drop off, however I had difficulty with dropping off truck after hours using my mobile app. Apparently, I couldn't use my mobile app because they had no record of me renting the truck. I called the u-haul location next day to explain and they handled it in a timely and efficient manner.
DAVID L.Easy and smooth experience.
David B.I can't think of anything that needs to be improved. I do want to say that your counterperson was very polite and very nice and very efficient
PAUL LEE F.The people at Alles Tire helped me thru the process and made my rental quick and easy...i would absolutely recommend them for their rentals and service!
KATHY LU R.U haul is awesome always have a good experience with your company.
Hampton L.Very friendly and helpful. Did all the hitch up and answered all questions.
STEPHEN JOHN M.Let them know exactly where the pick up/drop off will be. I thought i was picking up/dropping off at a closer u-haul place.
CATHY JOANNE W.