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Customer Reviews for Allens Creek Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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You need to have better customer service at main office was on hold for over thirty minutes still didn't get to talk to a representative
Helen C.Excellent service
ken D.The owner was a pleasure to speak with and he was very helpful regarding the techniques of pulling a 6x12 cargo trailer. The trip went very smooth. The tires/lights were in great condition. The only comment I'd like to make is that the trailer on the outside was not washed but it was not bad either. The interior was clean.
Pamela K.Reversed into the lot, stopped and Mr. Steve unhooked the trailer and done. No more than 5 minutes and I was in and out.
GILBERTO L.Outstanding Customer Service. Clean & Tidy Place. Small but had the unit i needed and worked out great. Give this place a A+++
Joe R.We originally reserved our 15' moving truck from Tiger Mart in Sealy, TX. I arrived at Tiger Mart to receive the truck and ended up spending 1 full hour (perhaps even more) waiting on getting the keys for the truck. I didn't see, nor speak, with the manager/operator/franchisee of this particular location. I DO know that he is one of the most difficult people to work with - bar none! Even after I had been vetted and approved by U-Haul, he STILL refused to get me the keys to the truck. The corporate office, that was tremendously helpful, even said they had NEVER experienced such difficulty in attempting to provide customer service. The ONLY saving grace of this establishment/location was Missy who worked the gas station counter. I pity her for having to work with/for someone of such pitiful character and lack of honor. Missy was very helpful and apologized for how long it was taking. She attempted to talk with the manager/operator/franchisee to obtain the key to the truck, but he still refused to relinquish it. My advice? DON'T EVER ATTEMPT TO RENT/RETURN A U-HAUL VEHICLE FROM THIS LOCATION!!!!! Especially if it is on the weekend. Arielle, at the Houston U-haul Corporate office, was able to reroute us to the Allens Creek Self Storage location, and apologized profusely for the way we were treated. If it weren't for her, I would have cancelled our reservation and walked. Thank you so much, Arielle, for all that you did! You are the epitome of what I expect to come from U-Haul. You are OUTSTANDING!! Stephen, at Allens Creek Self Storage, was incredible! Supporter of veterans and active duty service members, and all around great guy. I would definitely rent/return U-Haul equipment from his location/establishment. Thank you, sir, for being so accommodating. Another outstanding example of how I expect U-Haul to operate!! Consumers be warned - Tiger Mart is an issue.
BRENTLEY M.Very helpful great customer service
Anna A.Get more and larger trailors. listen to what Steve says he needs. He knows the area he is in.
Thomas L.This is a great UHaul location with a knowledgeable owner (Steve) that goes out of his way to make sure everything you need is available on time. I could not be happier with Steve and UHaul.
Tyrone F.This location always goes beyond expectation to secure the equipment needed on a timely basis .
Larry S.The manager of this location was extremely helpful and friendly. I was surprised by the cleanliness of the truck. This is a well run establishment. I will rent here again.
James G.This the most helpful UHaul dealer I have ever used
Larry S.Steve needs the larger 2 axel open ramp trilors. spell u-haul STEVE. it is where I start for U-haul.
Thomas L.Can't think of anything that would improve this location unless it were closer to town.
Dennis T.Give bigger open trailors
Thomas L.he needs larger trailos
Thomas L.improve his selecion of tailors
Thomas L.Best experience I have ever had while renting a U-Haul. Exceptional customer service and will only use this location moving forward when I need anything moving related. I will drive out of my way to go to this location.
Ryan A.counter man is very friendly and efficient.
Kory B.Great experience
Michael D.Always friendly and helpful. My go to for all rentals
Scott S.Steve is the best' very helpful!!
donn T.Best service ever
Larry S.Very helpful and nice
tina C.Nothing, Steve is the BEST!!
donn T.Nothing! Renting was easy and the owner was very friendly and helpful!
Karen S.Steve was friendly, professional, and very knowledgeable. I would go to him again at the first chance.
JAMES B.Steve is always very friendly and helpful. He knows his business. Can't see any way he could be any better!
donn T.Very friendly and efficient, 2nd time to rent from this location... we'll be back!
Mike P.Steve went out of his way to drive to another location to have the trailer I needed when i needed it. He is always most helpful.
Larry S.Great location and professional management. Very helpful.
JOHN B.Everything was perfect. Even helped adjust the mirrors on the moving van!
TIMOTHY D.Steve always goes out of his way to help us. We rent trailers on a fairly consistent basis and will always give him priority.
Larry S.Quick and EZ pickup. Done in 15 minutes.
BEN R.Steve was super helpful. I had to purchase a come along from parts store if you rent them I would have been glad to so that. Keep up the great work!
Russell R.Very nice, very helpful!
Mike D.Owner does a fantastic job. Great service all around. Top notch!
Daniel R.Great little place guy there very friendly I will return to this location for my future rental!
Jose G.I have no complaints! Excellent service!
Robert J.Great customer service. Friendy and knowledgable.
Donny D.The drop off location was more than helpful and was able to supply me a needed item for future rentals that I plan on using this location to provide my equipment !
Robert J.The manager of this small sites was very helpful and knowledgeable. He helped me test the lights and ensure the trailer was properly hitched.
Robin P.My favorite UHaul location! Service is A+++
Bonnie R.Great service and friendly
jimmy V.Great customer service! And Steve was very knowledgeable and very explanatory about the trailer!
LEON S.Steve is very professional and always has a clean Uhaul ready.
Gary K.Excellent customer service provided by Steve!
BOBBY R.Steve is awesome, friendly, professional and will use him again and recommend to others!
AJ J.