El cliente no dejó un comentario.Michelle S.
Customer Reviews for Allegan U Stor II
(Distribuidor de U-Haul del vecindario)
Allegan, MI 49010
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 8 a. m. - 6 p. m.
- Mar. - mié.: 8 a. m. - 4 p. m.
- Jue. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: cerrado
- 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.kathy T.
El cliente no dejó un comentario.Mary H.
El cliente no dejó un comentario.Kykeo P.
Only moved out because I found a unit 40 minutes closer to my house. I loved the customer service. Super clean facility.Steven D. | Overall Experience
El cliente no dejó un comentario.Shaun O. | Overall Experience
We had to wait over an hour to get our truck because the app went down. If the hours are not available for later pick ups during the weekend-then the app needs to be simpler to use. I'm so mad I REALLY want a full refund but I know that won't happen. It took me a week to write this because I'm still angry. We had our help set to start at a specific time for a specific number of trips. However because we fought for an hour to even get the truck we ran out of time to get the right amount of trips in while we had adequate help. So then I had to go back and forth (in my own vehicle) to help during the last load with my husband even though we have 3 small children. We had everything set up to keep them safe and entertained and our helpers set to move and be fed at specific times and YOUR app put all of that into chaos!!!! I will never use a U-Haul again because of this experience. I'd rather purchase my own enclosed trailer at this rate. This was supposed to be simple and it was the absolute worst! I'm glad I didn't purchase movers from you too cuz goodness knows that would have been an entire mess as well! I can't even tell you how much I hated this experience. A momentous day for us was flipped into darkness because of an hour of our day lost! I'm still not where I wanted to be with this move because of the hour it through everyone off.Christopher M.
El cliente no dejó un comentario.Matthew H.
El cliente no dejó un comentario.Ernest J.
El cliente no dejó un comentario.Richard K.
Very helpful. Thanks!JUAN ANTONIO M.
Easy drop off service, friendly and courteous..Peter H.
The staff was great to deal with. Professional and friendly.Chris W. | Overall Experience
El cliente no dejó un comentario.Richardlee B.
Allegan U-stor was super quick and friendly! Even though they were having system issues I got everything I needed!Megan E.
This location was not open on a Sunday so I just did a drop off. It worked perfect for my needs.Cherie P.
Staff here is absolutely amazing. All the information and help you could expect and very kind too.Daniel M.
The final location that I was able to pick up the trailer at was fine, but the location my reservation was for was horrible. First, my reservation was "moved" to a different location several miles away. No call in advance. I had to drive to the reservation location, and then another 12-152 miles to Allegan. Corey, the regional manager was NO help. He hung up on me. John the "president" has apologetic, and promised me a $50.00 credit, but I never received the credit. Most likely, I will never use UHaul again.David P.
El cliente no dejó un comentario.John B.
Both girls in the office were very helpful and very polite and did a great job with getting the trailer on to my vech. Hreat job girls.Kevin A.
El cliente no dejó un comentario.DONNA JEAN T.
El cliente no dejó un comentario.RUTH ONA B.
Always the best. We needed more space and you had none so we had to move to a larger warehouse. HYou all were great to work with.JOSEPH L. | Overall Experience
El cliente no dejó un comentario.RICHARD S. | Overall Experience
El cliente no dejó un comentario.LAURA ANN S.
El cliente no dejó un comentario.Phillip K.
Bethany and Audi are exceptional ! They went out of their way to help me with a problem with my car when lights went out to the trailer on my way from first pick up to home I stopped there and they made many phone calls to find where I could get it fixed Finally , Dexter (Bethany's husband) happened to stop by and he found problem Blown fuse! We fixed it and I was able to drive with trailer lights all working It was fhe best experience I ever had with u haul personnel!The Best!Daniel S.
El cliente no dejó un comentario.Kathryn H. | Overall Experience
Fast and good customer serviceWayne K.
If I ever need a truck again, I would make Allegan U Stor II my first call.Marilynn H.
This store was fine. I ordered a 15' truck in a location an hour away, but they did not keep my reservation. I was forced to drive an hour away to pick up a 26' truck which made me very uncomfortable. I had to drive this truck through the mountains of Tennessee. It also ate up gas much faster!Thomas V.
We used the remote pick up function, since we knew we would be in a rush on moving day. It took us over a half hour to pick up the truck and seemed way too complicated. I will not suggest that feature to anyone and will not be using it again.Micah A.
All good!Juan M. | Overall Experience
Everything went very smooth!Jennifer N.
This is the second time we have used the storage units. The employees were knowledgeable and friendly. Price of unit was acceptable and the pro rated check was issued in a timely manner.Sue P. | Overall Experience
El cliente no dejó un comentario.Julia O.
Staff was friendly and helpfulRobert M.
El cliente no dejó un comentario.Shawn M.
El cliente no dejó un comentario.Zach B.
El cliente no dejó un comentario.Samantha H.
El cliente no dejó un comentario.GARY G.
When hauling a trailer the size of the ball is important. The lady at U-Haul had me put a ball on there that was too small so it wouldn't tighten down and it was sloppy and jerking all over the place. I had to have my son-in-law look at it and he said it was because she told me the wrong size ball. It would be better if in the future the person knew the correct size balls for the hitches. I had the correct one with me and she told me it was fine.Brandi Y.
Very nice people and very helpfulJOHN J M.
I was sent to this location after my reservation was moved to locations twice. Trucks were unavailable, the website was incredibly hard to navigate and slow to respond no matter what We did, we sat on hold for customer service nearly an hour to get the help we needed. It took three hours of running around to finally get a truck to where we needed it. We will not be recommending uhaul to anyone.LauraKay H.
El cliente no dejó un comentario.Robert W. | Overall Experience
Long time returning customer and im not pointing fingers or placing blame because bn pf the circumstance if events in my life i was on final warning from the manager because i accidentally got locked into the unit before that my fuance was getting us breakfast while i was organizing stuff in the unit and the final time i was woke up by an officer given final warning in which case was truly not intended i had passed out and been woken several times trying to get my fiance a ride to her parents so I could organize our stuff in the unit which never happened the last time i left my job two days before the incident and wanted to clean out or organize our stuff because im still homeless and was not living in unit or trying to use much if any electricity and also keep the unit clean and in good condition i heard the cart guy go around several times and instead of talk to me to understand that mornings dituation i heard 98 and opened the door to what i knew would be another cop because i made it obvious what I was doing he just couldnt talk to me and i know the law but still i moved my stuff to another facility out of allegan which is for the best i suppose. Still they said there would.be a lock on the door in twenty four hours so i moved most my stuff not really positive and left a kess i wouldnt mind cleaning up for staff but either way 269 251 6340 is my personal number i reviewed this company highly in the past but people never seem to understand things happen people arent living in storage units there inbetween places and making sure one thing is one or another oh well.Raymond D. | Overall Experience
I have been with U-Store for over 5yrs and couldn't have been happier! I would definitely come back if I needed to!STEPHANIE M. | Overall Experience
Easy to reserve and reception staff was excellent. Very nice place to do business with. GraciasJohn Z.
Been there 2 years had no problemsJOSEPH T. | Overall Experience
El cliente no dejó un comentario.ALAN JAY G.
El cliente no dejó un comentario.Jason D.
They were helpful and cheerful. The parking lot was very icy and I was a little concerned about falling. Other than that, I had a great experience. Gracias.Kristin S.
They were very easy to work with, even if you were a day late. Very polite and helpful. The prices are also reasonable. I would refer anyone to use them.Darlene B. | Overall Experience
Nothing the gal was great very helpfull.Ken F.
Uhaul website didn't work , glad the people at u store could do it old school, paper copies.Toddmichael V.
El cliente no dejó un comentario.cheyenne s. | Overall Experience
El cliente no dejó un comentario.Rosemarie O. | Overall Experience
You are always so helpful and friendly to everyone. It is such a pleasure working with you. Your prices are so very fair. GraciasMarsha B. | Overall Experience
Great storage unit, all the staff are friendly & helpfulKAREN W. | Overall Experience
always treated us good and very clean always very helpful, Thank youKENNETH S. | Overall Experience
El cliente no dejó un comentario.Robyn S. | Overall Experience
El cliente no dejó un comentario.Sylene W. | Overall Experience
Service was amazing and U-Haul was perfect for the move we needed to complete I will certainly use the Allegan location for future needs and I will also recommend this location and service Thank You.Ronda W.
They really acted like they did not want to accept the return. In fact, they told us we had to take it to Plainwell even though the contract said Allegan. They told us there would be a charge to drop it here instead. When we asked how much, they couldn't tell us. After the closed everything out, they acted surprised & said there wasn't a return charge.Andrea B.
No problems. Great customer service.Joseph H.
Excelente ubicaciónCRAIG R.
El cliente no dejó un comentario.ROBERTCARL W.
El cliente no dejó un comentario.JESSE LYNN H.
Our trailer we had the chains and straps snapped causing our car to dismount and causing expensive damage. I tried to report this and was treated like they didn't even care. I now can't afford to fix my carAmanda C.
El cliente no dejó un comentario.jim D.
El cliente no dejó un comentario.Kelly F.
Online service was complicated and wouldnt work for us. Had to come in and talk to a real person. Service was great after that. No complaintsTerry C.
El cliente no dejó un comentario.Stacy R.
Not a thingkaren K.
Overall excellent and very convenient. Had all that I needed for a quick move. Prices very reasonable.Jim K.
The drop off location was fine, the process was Not. The web site was confusing and at times unresponsive. It was after hours and there was no one to assist. After struggling for more than 30 min, we made a phone call and got help.Lori C.
My only (and very big) complaint is that I made a reservation 10 days in advance for a trailer with ramp for pick up and drop off at Allegan location. U-haul switched it to Wayland! In order for me to drop off in Allegan (where I live) I was charged one way extra fee! That was very wrong. I should not have had my reservation changed nor had to pay close to double! Poor customer service by whomever at U-haul who handled this.BRIAN R.
El cliente no dejó un comentario.Kevin R.
El cliente no dejó un comentario.Melissa L.
I don't see any reason for improvement. Receptionists are very nice. I would recommend people to them.Paula H.
El cliente no dejó un comentario.Melinda B.
El cliente no dejó un comentario.Fred H.
Easy drop off, the office area was closed due to Covid 19 virus but they had a window they were assisting people from. Excellent overallJoseph H.
Daisy did a great job at the pick up. Tracie was a pleasure to work with at the drop off. She made my drop off experience friendly and quick.CHRISTINA M.
El cliente no dejó un comentario.JACOB CHRISTOPH N.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Patrick F.
El cliente no dejó un comentario.Dave H.
El cliente no dejó un comentario.Karen F.
El cliente no dejó un comentario.Kyle U.
we had to put extra gas in to make sure we were not hit hard financially with your gas charges My issue with this is understanding how one is supposed to know how much gas is left in the vehicleChristy O.
The new return process is garbage. You should pay me for all the work you made me do, compared to a week ago when I just had to drop it off. Probably won't use Uhaul again because of it.Thomas G.
I found a broken light on truck before I got in while I had to load the Dolly which I noticed had a broken cross support both of which I made a comment to the lady who said we document everything with a sticker I asked where the stickers where she was clueless of the damage to that truck or dolly and said don't worry about it me as a renter should be due to I could of been the one paying for it but the best part after I waited 20 minutes to pickup my scheduled uhaul when I asked for my 50$ they told me that's not a real thing I said online it says if truck isn't ready with Dolly's in when it's pickup time get 50$ she said I don't know where that's coming from I have never heard of itKeith H.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Steve A.
Great friendly service! Thanks so much.Rodney S.
El cliente no dejó un comentario.Leora C.
El cliente no dejó un comentario.Susan M.
Friendly folks behind the counterTimothy A.
Equipment needs serviced. Hitch ball needs to be oiled. And trailer was not attacehed to vehicle properly by employee and it came off after driving down the roadcindy C.
El cliente no dejó un comentario.Amanda W.
El cliente no dejó un comentario.Kathy S.
El cliente no dejó un comentario.Jerry N.
I made a reservation about 2 weeks in advance of my move date at the nearest location that had the truck size I needed, which was 25 miles away. If I had been told to keep checking back at the location that is located in the same town that I live in, I might have been able to rent the truck locally. The location in my town had 4 trucks show up in their lot 2 days before I needed to pick up mine. Please let others know they can keep checking back.kathy S.
El cliente no dejó un comentario.Tammy D.
Have the air conditioner working. That was one long...very hot trip to Florida in June and everyone knows what the temperatures are like in Florida during the summer!John B.
El cliente no dejó un comentario.Douglas C.
El cliente no dejó un comentario.Arend H.
El cliente no dejó un comentario.cindy C.
El cliente no dejó un comentario.Charles C.
Trailer safety chains to hook to vehicle being towed did not have rubber piece to ensure safety chain did not fall offGerald B.
The people at the U Stor in Allegan were helpful and polite. The only complaint I have is having to pick an estimated time to return the truck. A 24 hour usage would have been great.Kenneth B.
El cliente no dejó un comentario.theordore H.
The location and staff there itself was great. The online and 1-800 service was shit!! They let me book my rental on saturday at a location that was not open on saturday and then canceled my reservation when I called and had it moved to a location that was open on saturday. Along with letting me book a trailer that was not available at that location costing me more money on fuel and equipment. Just call the location to schedule your rental direct until Uhaul as a company can get their shit together! Unacceptable for the online service to be that bad!!!!Frank M.
El cliente no dejó un comentario.savannah W.
El cliente no dejó un comentario.sally W.
El cliente no dejó un comentario.Matt A.
El cliente no dejó un comentario.Matt A.
El cliente no dejó un comentario.stephen M.
El cliente no dejó un comentario.Jason J.
Excellent storage facility. Always well maintained and secure.DENNIS J. | Overall Experience
Fair prices on storage units and always good customer serviceAUSTIN K. | Overall Experience
we only needed the units for a few months between moves. Very nice people in the office to work with.SHEILA W. | Overall Experience
Thank for keeping my stuff safe. I highly recommend Allegan U Store. The staff was always friendly and helpful. ¡Gracias!KAY S. | Overall Experience
It is a very nice facility and friendly staff.CARY H. | Overall Experience