Customer Reviews for Allegan U Stor II
(U-Haul Neighborhood Dealer)

450 reviews

690 Airway Dr   Allegan, MI 49010

(269) 673-4088

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 673-4088

690 Airway Dr
Allegan, MI 49010

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. You guys are doing great! The woman behind the counter was very knowledgeable especially about the stamps and had a sense of humor not to mention beautiful. Honestly I think everyone else should be fired and then you should give her a raise....

James Schultz Jr 
Rating:
5.0

Everything was perfect .no need to change a thing

Roger Smith 
Rating:
5.0

Customer did not leave a comment.

Amy Boeve 
Rating:
5.0

Nothing to improve upon. Quick, friendly, efficient service.

JAMES MCLEOD 
Rating:
5.0

Kirsten did a great job and is a great representation of friendly customer service

scott glupker 
Rating:
3.0

Customer did not leave a comment.

Chris Zalsman 
Rating:
5.0

Customer did not leave a comment.

ERIC VANORDER  |  Overall Experience 
Rating:
5.0

Very friendly., professional and thorough.

Jason Bowen 
Rating:
5.0

Its a good system and the right people are in charge of it. The trucks were clean even seen them cleaning it. The oil is regulated and maintained keep mentioning the extra gallon of fuel. Even had trailers. Very satisfied with lil sammy. Need another rental even today!

Lucas Bloomquist 
Rating:
2.0

Trailer running lights did not work. Interior was dirty with papers and nail polish containers. Did anyone check the last return? Location is very out of the way from the population center.

Chris Haars 
Rating:
3.0

We put fuel in the U-Haul and still got charged $70 for a "fuel charge".

Nicholas Yahr 
Rating:
5.0

As storage goes this is the best. Storage is part of the American consumer nightmare. Why do we spend so much to put belongings away and out of use? Storage is a scam we perpetrate on ourselves. There are important needs for storage, but not on the scale we see in America. If one has a real need, Allegan will provide the best options and service.

CHRIS WEBSTER  |  Overall Experience 
Rating:
5.0

Kirsten was MOST pleasant and helpful!! The equipment had damaged front headlight and bumper.

James Bersee 
Rating:
5.0

Customer did not leave a comment.

Douglas Smith 
Rating:
5.0

Maybe a free prime rib dinner. Haha. You can’t improve on excellence and that is what I experienced. Just keep doing what you’re doing.

ronald posthauer 
Rating:
5.0

Easier check out on the phone. I spent a hour and gave up. But I call the next morning to make sure everything was OK and they said yes.

Beverly Macdonald 
Rating:
5.0

The girl behind the desk that helped me was really great!

Michael Pistis 
Rating:
5.0

Customer did not leave a comment.

David Meyer 
Rating:
5.0

The U-haul App is very glitchy and provided frustration trying to return after hours - not this location's fault, of course.

Vince Murray 
Rating:
5.0

Customer did not leave a comment.

James Widger 
Rating:
5.0

Customer did not leave a comment.

Daniel Kozak 
Rating:
5.0

Nothing the lady was very very helpful.

Tammy Conner 
Rating:
1.0

Higher people who tell the truth

Mike Boss 
Rating:
5.0

Customer did not leave a comment.

TYLER BERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki Brower  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Grim 
Rating:
5.0

Customer did not leave a comment.

Tonya Langford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Max Rodgers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Broughman 
Rating:
5.0

Customer did not leave a comment.

JENNIFER BOUWKAMP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan Stull  |  Overall Experience 
Rating:
3.0

Quick and quiet drop off location. Very friendly staff

Bobby Hopkins 
Rating:
5.0

Customer did not leave a comment.

RUTH ONA BRAKONIECKI 
Rating:
5.0

Customer did not leave a comment.

Cory McMullen  |  Overall Experience 
Rating:
5.0

I wish I could remember her name but the front desk lady was very friendly and helpful. The store is very organized and clean.

Tiago Andrade 
Rating:
5.0

Customer did not leave a comment.

MARISA MCNEELY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA ANDERSON 
Rating:
4.0

Customer did not leave a comment.

Stephanie Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Ruffner 
Rating:
5.0

Customer did not leave a comment.

Tammy Ruffner 
Rating:
5.0

Customer did not leave a comment.

Ron eichinger 
Rating:
5.0

The unit my car was in was brand new, so it was obviously perfect. The whole area, even where the older units are, is well lit, well maintained, and feels very secure. The staff was always very friendly and helpful with questions too. Great place!

Steve Tibbitts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Lenhart 
Rating:
5.0

Customer did not leave a comment.

Gregory Schmidt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jim Cuatt 
Rating:
4.0

Very fast and convenient.

Jasse Hanson 
Rating:
4.0

I had problems with the ramp on the trailer I rented not going down to the ground level.

Brandon Burtton 
Rating:
5.0

Customer did not leave a comment.

deborah leverence 
Rating:
5.0

The woman in the office was super friendly and helpful. She had scraped the windows and warmed up the truck before I arrived. I was in and out of the office in less than 5 minutes. Best U haul experience ever.

brendon kronewetter 
Rating:
5.0

Customer did not leave a comment.

Sandy Katz 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Newburry 
Rating:
5.0

Customer did not leave a comment.

Jason Kibby 
Rating:
5.0

Great people great location.

Fred Honore II 
Rating:
4.0

There were old sheets and blankets in the trailer from a prior use. It seemed like the brakes on the trailer were dragging as it was difficult to pull and averaged only about 12 miles to gallon pulling it whereas I've averaged 20 or more pulling the same size trailer with the same vehicle in the past.

Robert Vaughn 
Rating:
5.0

Fast and easy!

Vicki Brower  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Davis 
Rating:
5.0

Customer did not leave a comment.

Bill Shannon 
Rating:
5.0

5 out of 5 stars

Joe Gordier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Czyz 
Rating:
5.0

Customer did not leave a comment.

David Yarbrough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Reeds  |  Overall Experience 
Rating:
4.0

I rented a motorcycle trailer on line and none were available at the location. I was offered a 5 x 9 trailer at the motorcycle trailer rate. I was charged the higher rate.

Kevin Knoll 
Rating:
5.0

Customer did not leave a comment.

MICHAEL AKSAMIT 
Rating:
5.0

Customer did not leave a comment.

Kevin Perkins 
Rating:
4.0

Customer did not leave a comment.

Tonya Cousineau 
Rating:
5.0

Customer did not leave a comment.

Annette Karsten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarah Oisten-Oger 
Rating:
5.0

The office staff was incredible a+++. Very nice facility.

Lisa Lukins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarah Oisten-Oger 
Rating:
5.0

Would utilize this storage facility again if needed.

John Jaffurs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Britton 
Rating:
4.0

Great Customer Service

Kevin Semrow 
Rating:
5.0

Customer did not leave a comment.

Brad Abrams  |  Overall Experience 
Rating:
5.0

GREAT staff ! Always ready to help. Thank You

Keith Brew  |  Overall Experience 
Rating:
3.0

The latch on the back of the trailer was almost unusable. I had to use so very much pressure to get it closed. The pick up went great. The drop off was odd: I rent trailers very often and this was honestly my least favorite experience thus far.

Linda DarlingField 
Rating:
5.0

Customer did not leave a comment.

Mary Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade Love 
Rating:
4.0

do not use u-haul corporate for ordering a truck ... use an extension service that does business face to face.

Neal Winger 
Rating:
4.0

Renting a tow dolly from U-haul is confusing. Many questions are asked about what will be towing and what is being towed. However, it says nothing about the capability of the tow dolly. I come to find out that U-haul has several different models of dolly. I wish I had known this prior to renting. The dolly we rented did not work out for our van.

Mike Verkaik 
Rating:
5.0

Customer did not leave a comment.

Christine Smith 
Rating:
3.0

Have the vehicles you are supposed to.

Stephen DeVore 
Rating:
5.0

Prompt, professional and curtious.

carol zigulich 
Rating:
5.0

Customer did not leave a comment.

Michelle Schmitz 
Rating:
3.0

Customer did not leave a comment.

kathy thomas 
Rating:
5.0

Customer did not leave a comment.

Mary Hultquist 
Rating:
5.0

Customer did not leave a comment.

Kykeo Phimmasane 
Rating:
5.0

Only moved out because I found a unit 40 minutes closer to my house. I loved the customer service. Super clean facility.

Steven DeWitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun Owen   |  Overall Experience 
Rating:
3.0

We had to wait over an hour to get our truck because the app went down. If the hours are not available for later pick ups during the weekend-then the app needs to be simpler to use. I’m so mad I REALLY want a full refund but I know that won’t happen. It took me a week to write this because I’m still angry. We had our help set to start at a specific time for a specific number of trips. However because we fought for an hour to even get the truck we ran out of time to get the right amount of trips in while we had adequate help. So then I had to go back and forth (in my own vehicle) to help during the last load with my husband even though we have 3 small children. We had everything set up to keep them safe and entertained and our helpers set to move and be fed at specific times and YOUR app put all of that into chaos!!!! I will never use a U-Haul again because of this experience. I’d rather purchase my own enclosed trailer at this rate. This was supposed to be simple and it was the absolute worst! I’m glad I didn’t purchase movers from you too cuz goodness knows that would have been an entire mess as well! I can’t even tell you how much I hated this experience. A momentous day for us was flipped into darkness because of an hour of our day lost! I’m still not where I wanted to be with this move because of the hour it through everyone off.

Christopher Menzel 
Rating:
5.0

Customer did not leave a comment.

Matthew Holdridge 
Rating:
5.0

Customer did not leave a comment.

Ernest Jacoby 
Rating:
5.0

Customer did not leave a comment.

Richard Kindermann 
Rating:
5.0

Very helpful. Thanks!

JUAN ANTONIO MARQUEZ 
Rating:
5.0

Easy drop off service, friendly and courteous..

Peter Hanson 
Rating:
5.0

The staff was great to deal with. Professional and friendly.

Chris Wentzell  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Richardlee Boerigter 
Rating:
4.0

Allegan U-stor was super quick and friendly! Even though they were having system issues I got everything I needed!

Megan Evans 
Rating:
5.0

This location was not open on a Sunday so I just did a drop off. It worked perfect for my needs.

Cherie Price 
Rating:
5.0

Staff here is absolutely amazing. All the information and help you could expect and very kind too.

Daniel Mulder 
Rating:
1.0

The final location that I was able to pick up the trailer at was fine, but the location my reservation was for was horrible. First, my reservation was "moved" to a different location several miles away. No call in advance. I had to drive to the reservation location, and then another 12-152 miles to Allegan. Corey, the regional manager was NO help. He hung up on me. John the "president" has apologetic, and promised me a $50.00 credit, but I never received the credit. Most likely, I will never use UHaul again.

David Parker 
Rating:
5.0

Customer did not leave a comment.

John Blume 
Rating:
5.0

Both girls in the office were very helpful and very polite and did a great job with getting the trailer on to my vech. Hreat job girls.

Kevin aalberts 
Rating:
3.0

Customer did not leave a comment.

DONNA JEAN TUCKER 
Rating:
5.0

Customer did not leave a comment.

RUTH ONA BRAKONIECKI 
Rating:
5.0

Always the best. We needed more space and you had none so we had to move to a larger warehouse. HYou all were great to work with.

JOSEPH LEVERENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD STROBA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA ANN STURGILL 
Rating:
5.0

Customer did not leave a comment.

Phillip Kerns 
Rating:
5.0

Bethany and Audi are exceptional ! They went out of their way to help me with a problem with my car when lights went out to the trailer on my way from first pick up to home I stopped there and they made many phone calls to find where I could get it fixed Finally , Dexter (Bethany’s husband) happened to stop by and he found problem Blown fuse! We fixed it and I was able to drive with trailer lights all working It was fhe best experience I ever had with u haul personnel!The Best!

Daniel Salvatori 
Rating:
5.0

Customer did not leave a comment.

Kathryn Hafer  |  Overall Experience 
Rating:
5.0

Fast and good customer service

Wayne Kline 
Rating:
5.0

If I ever need a truck again, I would make Allegan U Stor II my first call.

Marilynn Hall 
Rating:
3.0

This store was fine. I ordered a 15’ truck in a location an hour away, but they did not keep my reservation. I was forced to drive an hour away to pick up a 26’ truck which made me very uncomfortable. I had to drive this truck through the mountains of Tennessee. It also ate up gas much faster!

Thomas Verville 
Rating:
4.0

We used the remote pick up function, since we knew we would be in a rush on moving day. It took us over a half hour to pick up the truck and seemed way too complicated. I will not suggest that feature to anyone and will not be using it again.

Micah Arce 
Rating:
5.0

All good!

Juan Marquez  |  Overall Experience 
Rating:
5.0

Everything went very smooth!

Jennifer Nichols 
Rating:
5.0

This is the second time we have used the storage units. The employees were knowledgeable and friendly. Price of unit was acceptable and the pro rated check was issued in a timely manner.

Sue Payne  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Julia Osier 
Rating:
5.0

Staff was friendly and helpful

Robert Maccallum 
Rating:
3.0

Customer did not leave a comment.

Shawn McDonald 
Rating:
5.0

Customer did not leave a comment.

Zach Bryan 
Rating:
5.0

Customer did not leave a comment.

Samantha Hardy 
Rating:
5.0

Customer did not leave a comment.

GARY George 
Rating:
4.0

When hauling a trailer the size of the ball is important. The lady at U-Haul had me put a ball on there that was too small so it wouldn't tighten down and it was sloppy and jerking all over the place. I had to have my son-in-law look at it and he said it was because she told me the wrong size ball. It would be better if in the future the person knew the correct size balls for the hitches. I had the correct one with me and she told me it was fine.

Brandi Young 
Rating:
5.0

Very nice people and very helpful

JOHN J MULDER 
Rating:
1.0

I was sent to this location after my reservation was moved to locations twice. Trucks were unavailable, the website was incredibly hard to navigate and slow to respond no matter what We did, we sat on hold for customer service nearly an hour to get the help we needed. It took three hours of running around to finally get a truck to where we needed it. We will not be recommending uhaul to anyone.

LauraKay Hart 
Rating:
5.0

Customer did not leave a comment.

Robert Wilkes  |  Overall Experience 
Rating:
5.0

Long time returning customer and im not pointing fingers or placing blame because bn pf the circumstance if events in my life i was on final warning from the manager because i accidentally got locked into the unit before that my fuance was getting us breakfast while i was organizing stuff in the unit and the final time i was woke up by an officer given final warning in which case was truly not intended i had passed out and been woken several times trying to get my fiance a ride to her parents so I could organize our stuff in the unit which never happened the last time i left my job two days before the incident and wanted to clean out or organize our stuff because im still homeless and was not living in unit or trying to use much if any electricity and also keep the unit clean and in good condition i heard the cart guy go around several times and instead of talk to me to understand that mornings dituation i heard 98 and opened the door to what i knew would be another cop because i made it obvious what I was doing he just couldnt talk to me and i know the law but still i moved my stuff to another facility out of allegan which is for the best i suppose. Still they said there would.be a lock on the door in twenty four hours so i moved most my stuff not really positive and left a kess i wouldnt mind cleaning up for staff but either way 269 251 6340 is my personal number i reviewed this company highly in the past but people never seem to understand things happen people arent living in storage units there inbetween places and making sure one thing is one or another oh well.

Raymond Denney  |  Overall Experience 
Rating:
5.0

I have been with U-Store for over 5yrs and couldn't have been happier! I would definitely come back if I needed to!

STEPHANIE MOORE  |  Overall Experience 
Rating:
5.0

Easy to reserve and reception staff was excellent. Very nice place to do business with. Thanks

John Zick 
Rating:
5.0

Been there 2 years had no problems

JOSEPH THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN JAY GRUPPEN 
Rating:
4.0

Customer did not leave a comment.

Jason Demrose 
Rating:
4.0

They were helpful and cheerful. The parking lot was very icy and I was a little concerned about falling. Other than that, I had a great experience. Thank you.

Kristin Stein 
Rating:
5.0

They were very easy to work with, even if you were a day late. Very polite and helpful. The prices are also reasonable. I would refer anyone to use them.

Darlene Blackman  |  Overall Experience 
Rating:
4.0

Nothing the gal was great very helpfull.

Ken Frisbie 
Rating:
5.0

Customer did not leave a comment.

cheyenne smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemarie Oliva  |  Overall Experience 
Rating:
5.0

You are always so helpful and friendly to everyone. It is such a pleasure working with you. Your prices are so very fair. Thank you

Marsha Behm  |  Overall Experience 
Rating:
5.0

Great storage unit, all the staff are friendly & helpful

KAREN WILLEY  |  Overall Experience 
Rating:
5.0

always treated us good and very clean always very helpful, Thank you

KENNETH SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylene Wilkening  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Always well maintained and secure.

DENNIS JOHNSON  |  Overall Experience 
Rating:
4.0

Fair prices on storage units and always good customer service

AUSTIN KNAPP  |  Overall Experience 
Rating:
4.0

we only needed the units for a few months between moves. Very nice people in the office to work with.

SHEILA WEYRICK  |  Overall Experience 
Rating:
5.0

Thank for keeping my stuff safe. I highly recommend Allegan U Store. The staff was always friendly and helpful. Thanks!

KAY SNYDER  |  Overall Experience 
Rating:
5.0

It is a very nice facility and friendly staff.

CARY HAMANN  |  Overall Experience 
No reviews have been submitted for this location.

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