We were told to check in and check out online but the system always said we had no reservations. Check in was done by phone. Check out was done by on site person.
Matthew K.
Customer Reviews for All Things Xtreme
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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This location and owner was amazing. However when we went to pick up the truck the website was not working at it took us 45 minutes to get the code to unlock the truck. This is on Uhaul NOT this location.
Lucas C.Very helpful.
William R.Owner is probably one of the nicest people I've ever met. Very helpful and was in and out in no time at all. Would definitely recommend renting from here.
Ted S.This survey is only about the location, not about my experience with UHAUL which happened to be awful. I was unable to use the UHAUL app on my Android device. If I had not had an iPhone, I would not have been able to rent the truck. Further, all the photographs required by the application seemed and felt like "hoops" to jump through.
John D.Service was outstanding!!!
DAVID M.Everything was great 👍
TIMOTHY R.This location was great
KARL B.The person who helped me was very friendly and very helpful.
MONTY B.This location was very helpful and convenient. The proprietor went out of his way to help facilitate the drop off.
Madeleine A.A very seamless, efficient and pleasant experience.
Ronald P.Larry was great and it was an overall good experience. Wonderful to have a Uhaul on Signal Mountain.
marianne S.Larry is a great guy from reservation to hooking up the trailer to my truck. Excellent service
Amishkumar P.Great service.
TERESA S.Service at the Signal Mountain location -- All things Xtreme- was exceptional.
Margaret D.First of all i went there well before the closing time and there was no one there...the place was CLOSED. Then i started instructions on my phone based on the key drop instructions. I have punch in the mileage and fuel instructions first. But that's not it, i have to take photos of the mileage and fuel. If i was going to take the photos; what's the point of entering data first. Then i have to take photos of the cab, inside, outside. Not happy
Bipin B.Larry, the owner was very accommodating and helpful during pickup and return of trailer. I highly recommend this business.
Terry G.Nothing they stayed late and waiting for me because I was running late
Carey O.super convenient to anyone on the mountain. Really appreciate having this option there.
Michelle M.Very polite & efficient. Hooked up everything for me, made sure all lights were working & found me a convenient drop-off location.
Libby J.Great customer service and very knowledgeable!! I wish I could rank this location above excellent!
Adrain W.Most helpful and courteous!
bill W.They were closed during regular business hours but the drop off was still fairly simple.
Crawford P.24/7 check in needs work. Return was easy because it was in person.
THOMAS C.You had all the bases covered. I didn't bring a 12v port charger, so that could be a rental or purchase option. It may be at many locations. Easy purchase along the way.
PAUL W.excellent experience- very nice
Randall R.The attendant was extremely helpful and friendly. Very accommodating and flexible. Would definitely use this location again.
Kathy B.Recently I rented three things from uhaul. This place is one mile from my house but they were full the first 2 trucks so I had to drive an extra 25 minutes to another facility. So instead of a 2 minutes round trip it was a 50 min round trip after moving all day.
ryan B.No improvement required. They are great.
Howard T.Good instructions for drop off and very prompt with the receipt.
bill W.Nothing. Everything went perfect.
Terry R.Had an excellent experience
kathy B.Larry, the operator, was very helpful in resolving an issue created by the Pick Up location. Would highly recommend Larry and his location to others.
Michael K.My first impression was less than stellar because the facility was closed when we arrived, even though the website said they had Saturday hours. I decided to try to call the number anyway. The man who answered was friendly and helpful and told me that everything would be done through my phone since he was actually closed. I was a bit apprehensive about it, but I was pleasantly surprised how easy the process was. There is a lot of information that needs to be entered to actually get to use the truck, but it was all very easy to do. It was a completely painless process and I will definitely do the 24/7 rental again.
Kim G.Excellent Customer Experience !!
Frank G.The trailer leaked and got all our boxes wet on the bottom at the front of the trailer.
robert S.One person was very busy on Saturday but was very friendly and apologetic. Worked as quickly as he could.
Deborah M.Larry was so helpful! Very accommodating, great communication, and location was very convenient to our new house. I would absolutely recommend this location to everyone.
Blake H.keep doing what you are doing!
GLENN F.I think there are more convienent locations in Chattanooga area. No large vehicles or trailers can access parts of the route due to some hairpin turns. Once there (after hours) drop of small trailer was easy. Note: take alternate route than W road.
John G.