The pickup location was extremely inconvenient and 38 minutes away from my house. I selected a location much closer to my home and you wouldn't allow me to pick a truck up there. Plus I had to go to a separate location to pick up a tow dolly.Dana P.
Customer Reviews for All Storage South Summerlin
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nerta D.
Cant think of a thing. Carolyn was super knowledgeable and a pleasure to work with. Your rates are competitive in the market. Overall excellent.WILLIAM H.
The customer service at 1800 is absolutely horrible.Samantha E.
El cliente no dejó un comentario.JAMES CHRISTOPHE R.
El cliente no dejó un comentario.ANGELA C.
El cliente no dejó un comentario.JOHN NICKOLAS F.
El cliente no dejó un comentario.CHAE HONG K.
Carolyn is awesome - so accommodating and efficient.BRIDGET DIANE B.
I called a few hours after returning vehicle to see if there were any overage mile fees that would be assessed and there's no way for employees to access this at a later time. I'm waiting for it to get pulled out of my bank account but knowing the full amount before it happens would be very helpfulDONALD K.
El cliente no dejó un comentario.Cathy S.
El cliente no dejó un comentario.KEVIN BERNARD W.
El cliente no dejó un comentario.PHILLIP H.
Great customer service. Equipment availability.GERARDO H.
Everyone at this location was friendly,cooperative, and efficient!MICHAEL S.
Fix your mobile appDavid S.
Great customer service Free coffee Cold water on a hot day Very pleased with everything. Good musicTEDD ALLEN B.
The service was great and lady in the office was amazingWILLIAM L.
Nothing!!!! Carolyn W. Have excellent customer service, Carolyn made my day and she offered me water and my moms, it was about 100 outside. Thanks Carolyn!!!!DERRICK ALVIN L.
Friendly and courteous!VERONICA V.
I drove 22 miles total and when filling the tank upon my return, found I had to add over 4 gallons. I believe it was not totally full when I took it, based on mileage of what would be 5 miles to the gallon. I paid for someone else's gas. Otherwise, everything was excellent.Ronald S.
Very professionalLUCRECIA H.
Ruth was fantastic to work with. She was courteous, kind and helpful...Great experience ðŸ'STACY P.
El cliente no dejó un comentario.MARK CHRISTOPHER R.
The only downfall to that truck is the back door is very hard to open but once you get it open it's okay.ALLEN SCOTT B.
This place is run by Carolyn who couldn't be a better person. She goes out of her way to help with everything and has the best personality. We are so happy we came here.Evelyn M.
El cliente no dejó un comentario.DANIEL JOSEPH C.
El cliente no dejó un comentario.TELLY T.
Terrific personnel at siteCHARLES HAMILTON B.
El cliente no dejó un comentario.MARCO ANTONIO M.
The manager was really nice and friendly.Nadha K.
Ms Carolyn is the Best Ever! Thank YouPAUL JEFFERSON S.
Your Systems FAILED you and you did not include pertinent data on your web site. The iphone unlock to get the truck did not work. The system said to go to the Aa in the website to unblock the location connection, but it took a call and two persons to find out that there is another block that needed to be disabled. Connecting with you by phone was a long process and your systems were very slow. As a result, my window of time to open the lockbox passed. Your instructions do not mention the back end of the time limit. Your systems did not let me back to the lockbox portion of your site and did not give any indication about why my rental failed. I went to another place to rent in person and THAT place Excelled. Some of the people did ok to excellent but your systems leave a lot to be desired.DAVID WELDON M.
Staff very professional and excellent customer service.RICHARD R.
Amazing service, awesome people, will be using this location in the future!!!Stephen O.
Carolyn W. was WONDERFUL!!FRANCIS XAVIER G.
El cliente no dejó un comentario.CHRISTOPHER JOHN M.
Everything was perfect! ðŸ˜ŠMARK LUCAS L.
the truck share online check-in way too slow and bad response time.Nick Z.
Carolyn was super awesome. Everything went as planned and I had a very nice move.Max P.
Customer service was amazing at this location! I will never go anywhere else when I need a uhaul.JENNIFER LYNN D.
Very friendly staff. No complaints !ROSEMARY ANN W.
Customer service was amazing, very happy ðŸ˜ƒlouisa M.
El cliente no dejó un comentario.JOEL E.
El cliente no dejó un comentario.HARVEY D S.
El cliente no dejó un comentario.Jessica R.
El cliente no dejó un comentario.BRAD T.
El cliente no dejó un comentario.DAVID MICHAEL M.
Thank you so much for providing great service!!! I showed up a little early during your lunchtime and you still helped me.Anh T.
The lady at the desk was extremely sweet and professional. I was greeted at the door by name. The truck I reserved was pulled out and ready for me. The truck was clean and the tank was full This was the best U-haul experience I ever had. When it came to drop off it was very easy to put the key in the box. She also came out to wave good bye. Great customer service Will definitely be back when needed.LONDELL C.
People were very nice, made the transaction very easy. Personable and patient with the tedious processes of compliance. This location is exceptional. The people are both friendly and professional. This is a rare thing. Bob SmithROBERT EDWARD S.
El cliente no dejó un comentario.Cobra S.
All was terrific, could not have had a better experience. Terrific crew!Monique B.
keep that way you are greatMIGUEL R.
El cliente no dejó un comentario.CHRISTOPHER H R.
Lovely woman at the front deskSompi H.
El cliente no dejó un comentario.Kenneth P.
El cliente no dejó un comentario.Sharon C.
El cliente no dejó un comentario.JENNIFER NICOLE F.
The manager of this location, Carolyn Miller, was the ultimate in professionalism and she was so very solution conscious to find me a 12-hr block of time to use one of your 10' trucks. Every truck and trailer in the entire Las Vegas area was rented but Carolyn came through for me when I needed it most and I am so appreciative of her hard and creative work. Thank you again, Carolyn, and thank you, Uhaul, for having a great manager like Carolyn Miller! Great Uhaul experience because of her help! Sincerely, Greg GreeneGREGORY G.
El cliente no dejó un comentario.Gwendolyn J.
El cliente no dejó un comentario.Milton H.
The best experience I've ever had with U Haul ! Carolyn is a very caring polite lady!joseph K.
El cliente no dejó un comentario.MARCOS LARA N.
El cliente no dejó un comentario.Frank R.
El cliente no dejó un comentario.Ananiwos K.
The Front desk clerk was very friendly and knowledgeable.Jeremy S.
El cliente no dejó un comentario.MARK SHANE L.
Everything about the physical location was excellent. Carolyn was very friendly and knowledgeable. The only problem that I experienced and it was a major one is your U-Haul app. It doesn't work properly. It was asking for my location and then wouldn't work even though I followed all of the procedures properly and turned on Location Services on my phone. Please fix your app. It is awful. The 5 stars that I am giving you is purely for the location and Carolyn. Your terrible app is a 1 star.nelson W.
I rented my truck, was set to pick up at a specific location that was convenient for my move and the night before was contacted that the truck wasn't going to be there. Funny thing is I called the all-storage an hour before and they told me I am all set the truck will 100% be ready. Arrived at the new location this morning 6:45am for a 7am pick up on the app which took 15 min to verify it was me and they needed to call a reference and wake them up which I wasn't aware about prior, lucky I found someone awake and home that could answer their phone. The app then charged me for the insurance which I did not request and couldn't bypass. Get to my house to find out the dolly I requested and paid for wasn't in the truck..you had 1 job to do to satisfy me, add the dolly. Returning the truck there was a gentleman working that couldn't have been any nicer, he saved the experience and did everything he could to apologize and make things right, this is someone who understands frustration and customer service...hope this helps!Kenneth K.
Carolyn is outstanding !! Thanks !!Bryan N.
It's always great dealing with this U-Haul location and especially with Carolyn. She always has a smile on her face and consistently exceeds my expectations. Highly recommend!!!Mark L.
El cliente no dejó un comentario.NATALIE D.
El cliente no dejó un comentario.Kyle D.
Took almost an hour to get the truckcathy F.
Very pleasant experience and staff was excellent and personable. First time threw And it was very nice!SHELDONNETTE ALA C.
The lady that helped me on June 26 went out of her way to be very helpful. I was trying to call to get her name again but definitely thankful for her help on making my move and truck rental easy. Definitely recommend this place. Gracias.LUIS FERNANDO U.
Ryan and Carolyn at the Peace Way location were awesome. They saved me a ton of money and went out of their way to help us. Thank you to both of them.KELLY E.
El cliente no dejó un comentario.Adan R.
Manager was willing to accommodate my schedule for pickup outside office hours. OUTSTANDING service!!!!!Lynn M.
The truck needs service transmission has hard time shifting gears and steering is a little loose other then that great experience it got the job done, Carolyn and Dillon were super great customer service thank you !Allan S.
Nothing facility was immaculate, customer rep was very helpful and friendly. Best experience ive had with uhaul to date.evan H.
GREAT STAFF!Robert G.
Excellent, friendly customer service. Very satisfied.Gary L.
The lady that provided me service was AMAZING!.BENI M.
El cliente no dejó un comentario.Alfredo P.
Love the service. Dillon and Carolyn were awesome. Everything was quick, and Carolyn explained everything perfectly.Grandison J.
Great service!James K.
Great friendly service, will recommend.Jose D.
El cliente no dejó un comentario.Zain B.
El cliente no dejó un comentario.Charmine A.
El cliente no dejó un comentario.mICHAEL S.
El cliente no dejó un comentario.Gerald F.
Lady who helped me was very nice and courteousLashunda R.
the manager at All storage went above and beyond the normal prequirements which saved me both time and money. I will always go to her first for a rental.Edward B.
I love Carolyn! She is the only reason I store with you guys. Dillon's pretty awesome too!Rhonda S.
Very friendlyJerrimaine A.
El cliente no dejó un comentario.Tekle M.
I was charged for fuel after returning the vehicle even though I purchased more fuel than I used. The rental location refused to help with that issue even though they're the ones who reported the fuel measurement. Fortunately, the Uhaul rep. was able to fix the issue. I would recommend this location but not if you have to return after hours since you have no say in what they report to Uhaul.TRESA J.