Great customer service. Very easy process.
SUZETTE MERCY S.
Customer Reviews for All Storage Anthem
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Great staff. Pleasant to work with. Honest and a great couple.
Thomas B.One tire was low. I pointed it out and they told me it was because the truck was on a slant. But the low side of the slant was actually on the other side of the truck. I had to put air in the front right tire to feel safe.
JANET M.A lot of confusion about the paperwork. Took too long to actually get the the truck.
Dennis B.The people are friendly
Jesus C.This is a storage business with a UHaul franchise. Not nearly adequate physical facilities. Very helpful staff but woefully inadequate staffing level.
Peter R.Van was very clean, drove well, and was perfect for our move.
David T.The young lady at the front was very helpful. Everything went very smoothly. Will be back.
GREGG JOHN R.Independent Storage location. Very clean and quick service. Very helpful. They contacted me to confirm the reservation. Only downside is the location in relation to the stoplight and lack of convenient parking. Otherwise, very pleased.
Christopher P.Some moving tips for moving supersize mattresses and wood tables n chairs Perhaps virtual online videoed
CHUCK L.Gracias
JORGE OSCAR N.So easy to rent from the Horizon Ridge location. Al was great.
DOUGLAS MUNROE B.The truck was not cleaned and only had 1/4 fuel. I had to clean the windshield and windows and refuel before leaving Las Vegas. The truck has a terrible front end shimmy at only 50 miles an hour.
Lanny S.Had issues with doing mobile return. The settings on my phone were correct, but the uhual site did not move forward from confirming location. I was there for 15 minutes trying but was unsuccessful to process the return. I tried to call the store to leave a message because they had already, but the voicemail box was full. I called the 800 number and had to wait on hold for 45 minutes to avoid being charged the $20 convenience fee. The return process was very aggravating. It almost felt like the site was rigged to not process the return to be charged a $20 fee.
JOANNE HIROKO T.You guys are doing great!!!!
MARICELA QUIROZ- M.All is good.
CEASAR MENOR B.The agent, Amy, at another location tracked down and made the reservation for me. She was very helpful.
JOHN KRISTIAN M.The staff at this location rocks. She was quick, efficient and had me laughing the whole time
DOUGLAS GORDON M.Everyone was friendly and helpful!!
ANNIE J.My experience was very satisfactory.
SUSANNE L.Nothing, I appreciate the ease of use of the after hours drop off steps.
Robert R.Super friendly help.
JAMES STEPHEN P.Very nice people clean facility....staff always friendly and accommodating....small unit holds a lot ...good prices
LORNE LEONARD W.Pleasant transaction
David M.The staff was super friendly. The truck was great and the process was easy!
CATHY MARY M.Wow, with the GMC V8, I could hold the speed limit out here in the west where are the hills are big and the sky is blue! This vehicle was set up correctly!!! I got on most almost almost almost 12 mile per on Western Speed limits!! With the 10 foot unit
JAMES RIDLEY S.Easy in and out!!!
ANDREW THOMAS J.Returned truck early, leasing agent wasn't around . People waiting outside for truck rental. Suggest out of office sign or back in blank mins sign.
HOWARD COLBY G.Great service!
Karen C.Great service! Only thing I can think of is maybe include a dolly with the truck rental. But either way the dolly rental was affordable. ¡Gracias!
DAVID VIRGIL S.Excellent attention. Thank you.
LINO RAFAEL M.They are GREAT
Valarie C.Gerlynne was fantastic, very helpful and out going.
LYNN ALONZO P.They did a great job. Quick, friendly, and a pleasure to work with.
Keith P.During the entire experience, the employees we dealt with were very friendly and kind. However, the reservation was made on 1/31/2020. I received a call a few days before pick up that I couldn't get a truck that day after all. The move was already set and people hired. I couldn't change the date due to the close of escrow and we had to be out. I was told I would have to take the truck a day earlier so I took it even though I didn't need it. After refusing to pay for a day I didn't need, they agreed not to charge me. This stress was unnecessary. As far as cleanliness, the inside was clean, the outside was filthy with mud and dirt. However, I understand bad weather.
Danny M.The service was great. Everyone was friendly and extremely efficient. I appreciate how easy the process was from start to finish. Text message alerts were not working for my phone (possibly an issue with my provider), so the only suggestion I have would be to send a follow up email if a response is not received. Other than that, I highly recommend this location.
ALICIA MARLENE S.Best place I have ever been to Great Facility and Service
THOMAS STEVEN C.Rented the van for an out of state move. Van was pretty much brand new, and had plenty of power, and had great gas mileage as well. Pickup was easy and fast, and I returned after hours by parking the vehicle and dropping the key in the box. Price per mile was a little on the high side.
DAVID JOHN N.Have truck at least 1/4 tank, not stated 1/8, but find out less than 1/16. No car hauler available, then can't find one, then across town, 45 min away, had to drive big truck to get trailer, spent over 5 hours, and no compensation, you owe me $100 min off next rental on maybe Jan 21, BUT... you can't guarantee I will get truck!!
John B.When I checked the truck out befor taking off I checked the mileage that was written down on my paper work with the actual mileage. It was off by 1 mile ($.79 per mile) I returned to the office and stated it was off and was told they rounded it up. To me that's unfair. It was only $.79 to there advantage but if they do that alot it's a shame.
EDWIN L.Extraordinario servicio al cliente
Mark L.friendly service. easy in and out.
Mark H.The online process was a little slow
Michael B.Have a spare key for the uhaul
Amanda T.The lady who waited on me was a sweetheart and very helpful.
DAVID F.Friendly employees and very helpful. Thank you :)
VICTOR H L.The Truck I ordered which was a 26 footer, but when I arrived at the location I was told that the Truck was not operation. They never notified me and if I wanted a 26 footer I had to go to another location to get a 26 footer. It was cross town and it would take me about an hour to get there. They said I could have a 20 footer. By the time if I went to pick up the other truck and came back to the storage area I would have uses two hours of moving time. I took the 20 footer which was not clean ran like shit. I had to make three trips to complete my move. It cost me $300.00 extra, $100.00 an hour. By the time we finished the move and cleaned up the truck and filled up the gas it was already 7:30. This was not a good day and I feel that I should get the extra $300.00 back which I had to pay because this was your fault. At lease I should have been notified that the truck was down and I could have made other plans. This was no fault of mind, You just did not do your job. I want you to know I will tell other people NEVER USE YOUR COMPANY AT ANY TIME.
JIM H.The place we rented the truck acted very rude with no business manners did not do anything when we told them that the truck did not start and we are on the phone with customer service for 3 hours and no respond... refuse to give us extensions to finish what we need to do and actually kicked me out of their Office... we are moving after the new year to our house we would need a truck and we are going to rent there ever... mean people!
DALIA P.Megan is the best!
Richard H.The track was dirty. The app to get and return the track was way complicated. The track was shaking when drive 65 m/h.
Eden Z.