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ROBERT EARL F.
Customer Reviews for All Storage Anthem
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The key drop might need to be relabeled so it's more apparent that it is for U-Haul keys. I wasn't quite sure where to drop them at first. But everything else went very smoothly.
Jarrod W.They were very friendly and helpful. They made it so easy. Thank you guys.
ANTHONY P.Everybody was very friendly and nice and very Pleasant it was a great experience
JEWELL H.Easy to pick ip
Gloria M.The cute Halloween decorations were appreciated after a long drive. Plenty of room to maneuver and easy to find. No improvement needed.
Allen H.This is a great location. The customer service is always on point.
RONALD LAMARR D.It was fast and easy
Rosalin M.Ninguno
gARY C.Nothing! Wonderful company!
Maureen D.I am unhappy with U-Haul itself with their mobile app. I reserved at this location. Was called b/c what I wanted was not going to be available at that location so I complied with the new location. When I arrived to pick up the truck I was told the reservation was at the place I originally made the reservation. Then, it was not clear that I was to return the gas gauge to where it was when I picked up the truck. I believe I'm due a bit of compensation at least foe the reservation debacle. Additionally, the men I hired to help me move had to change the time to later in that day and as I attempted to change the time of pick up through the mobile app, it was inconsistent with what times I could pick it up depending on other filters I was choosing. I'm considering renting a storage unit and I hope that the discount that was offered at the time of reservation will be valid for when and if I need it
Nicole G.Sometimes it's just the little things this location does to make renting pleasant. Equipment is clean and well maintained. Megan an Alan are always accommodating and friendly.
EDWIN GEORGE S.The managers were absolutely wonderful! They helped to make our experience as pleasant as possible! I would gladly recommend their location to anyone!
RONALD GUSTAVE I.Megan and Allen were awesome. They went above and beyond expectations. I'll be referring this location to everyone who needs storage and Uhaul equipment. Thank you both so much.
Melvin S.Megan and Allen are very professional and knowledgeable. Great customer service!! And happy people🙂
EDWIN GEORGE S.Megan And Allan are awesome!! Customer service was Great
Albert T.It was a Las Vegas to Whittier, CA drive across the desert. I was 100F+ and the A/C did not run cold air on hills or when accelerating. I suggested the A/C to be serviced.
MARK ALLEN H.Great customer service, the location was very clean and they very friendly.
Roschell T.Good place looking very professional.
CHERD JANETASANA V.We realized the blankets and dolly were not in the back after we left so we had to go back to get it, but overall good experience.
Shawn D.This comment has nothing to do with the pickup or dropoff location. The offer for one month of free storage seems like a scam. When I called Uhaul to use this offer, there were no available participating locations where I now live. The only available option was to PAY for the storage. Can you say deceptive business practice?
Lonnie T.Inside windshield was filthy. Looked like someone splashed coffee on it and let it drip down. The rest of the truck was fine.
Jim D.They were friendly and helpful
Lee B.Excellent customer service, kept us informed every step of the way!
Stephanie L.We reserved a 7' moving truck and equipment on August 11th for our August 31st move. We reserved a 7' moving truck because we were on a super stick timeline to get everyone out of one house, clean, and into another before 5:00pm. We arrived on August 31st ten minutes prior to our scheduled pick up time. When we walked inside the person working was explaining to someone else that her truck size has not been returned so she would be "helping them out" by giving her their last 7' truck. She then looked up at us and said "oh that must be whose truck I am giving you" to which I responded yes. I understand that things happen and there was not a truck returned, but I scheduled this weeks out due to the short timeline we had on our moving date. The person who helped us get the keys changed the cost of our moving truck to the much smaller truck we received, but we ended up paying twice what we would have paid due to the amount of trips we had to take to get our things out of one house and into another. Overall it was a super disappointing situation and I will never go through Uhaul again while moving, or recommend them to anyone I know who is moving.
RACHEL A.Great team with lots of support
Smeet G.Excellent, efficient, friendly service
ROBERT W.Great, friendly and fast service. Will always use this location from now on.
Christopher U.My whole experience doing business with Uhaul, was so very nice.
TANYA REGINA B.Great customer service!!!
Peggy R.Great staff, everything was delivered as promised.
ROBERT H.everything was perfect, as hard as moving is-you make it so much easier. ¡Gracias!
JULIANNE K J.This office stayed late to help me rent a truck. Outstanding service
ROLAND LEROY S.Nothing it was great.
Sarah B.When we arrived, the young lady who met us at the gate was very nice and helpful. She also had a beautiful smile. There was an older gentleman who came out to assist with the tow. He could not help with the chains under the car because he had knee surgery. He went to get assistance, but apparently everyone else was at lunch.
Michele S.Change the Managment/ownership! The manager/owner (an older gentleman, in his eighties) should be replaced ASAP. Some of the nastiest people I've met in a long time. What a jerk! If you are that miserable, just retire man!!!
Michiel P.Put an air freshener in cab after hire for next Customer.
Gareth R.It was a very easy drop off with plenty of parking. The area was clean and I felt safe while I was checking in the vehicle.
Simon K.The people who run the Uhaul business at this location are friendly, professional, and very efficient. I will always try to rent from this location first in the future. They are fantastic!
Steven M.Great customer service. Friendly staff.
JUSTIN H.The requirement to provide a reference to validate identity is ridiculous. You already gave a credit card and drivers license. Also it would be nice to for the truck to have gas in it.
MARK B K.Gracias
Jose V.the mobile app is broken
DAVID J.A brief explanation of return process would be helpful at time of pick-up
TAYLOR C.I was greeted by a friendly person when I walked in and was told someone would help me right away, Unfortunately I didn't get the name of the agent who helped me but she was very professional and friendly, I will always come back here whenever I need any U-haul services
Robert R.Allstorage, though I didn't get to meet anybody were prompt and friendly in my receipt
ARNOLD T.Great customer service!
ROXANE Y.Raise the limit on the truck's governor from 75 mph to 80-85 mph. Travelling across country, the interstate limit is mostly 75 mph. This, realistically, means that the flow of traffic moves at between 80-85 mph. Not being able to move at the flow of traffic put me in a dangerous situation several times on my trip. Trying to pass a vehicle that is going at just below the limit means that it can take up to two minutes to pass them. Then, if a vehicle going much faster is coming up behind you, things can get tricky and, at times, dangerous. I understand the utility of the governor, but it needs to be applicable to real road conditions.
SEAN PATRICK N.No complaints. Geriyn gave us excellent service. Thank you, Gerlyn!! We will keep your card on file.
DAVID SAUL G.All ways it's excellent and employees was so friendly
RADOJKA G.Perfect
TIMOTHY KENT C.Very little room for drop off
DANIEL F.Make space available for drop offs if you're not going to provide a code for after hours drop offs. I did not want to leave the trailer in the lot because someone can just hook up and take off but I'm also not going to hang onto it and accept responsibility for it in this town if I'm don't need it in my possession. You need a person on standby to answer a phone and provide a gate code so people can drop trailers off behind the gate.
Nicholas L.I give low stars because they charge my debit card once I got the truck. Then when I dropped the truck off to check out they also charged my credit card.
MICHAEL B.Nothing...you always do everything right...
HENRY STANLEY P.The pick up location was clean and the staff was super friendly. This gripe has nothing to do with the staff, but with the truck itself. The truck had a few issues. Half way to our house the “ gas cap†indicator light came on. The truck seemed to be putting/misfiring at freeway speeds and low speeds. I called Uhaul for service and to document the indicator light error. The called back within 10-15 mins and stated the light should go away after a few miles. It didn't. The truck drove like hell the whole way to Phoenix and we were jolting around for 280+ miles. LOL. The truck felt like a 25 cent mechanical pony in front of an old grocery store. I want the next family to have a safer and more comfortable ride. Please look into this issue.
ARON M.HONOR YOUR COMMITTMENTS! I drove for 40 minutes to be turned away from the trailer that was sitting right in front of me, only to be directed to another trailer 5 minutes from my home that was not offered to me on the website at the same time. You have a lot to learn about customer service.
Keith P.