Everything went smooth and made my experience quick and easy.
Devin H.
Customer Reviews for All Star Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The only thing about the pickup location is that person checked me in and handed me the key and said thanks and bye. Being an older woman, I wish he would have shown me the truck personally and given me tips on driving it.
diane S.Great experience with All Star Storage. Truck had a lot of miles on it, but was in really good condition and had no issues.
Douglas E.There is no one on staff at this location which would be fine except there's no cell signal and no Wi-Fi at the location in order to do rental through the app. I had to drive up and down the road five minutes about 15 times in order to go through every step of the rental app, and then I had to do the same thing when I returned it. Completely ridiculous experience I will never rent from this location again unless this problem is fixed
Scott D.I picked up an auto transport here and a uhaul truck elsewhere so billing became complicated but that was a uhaul issue, not this location
Robert W.Truck felt very unsafe to drive. Difficult to steer
Lisa M.Owner/Operator went out of their way to make sure that I understood the process (I was doing touchless checkout). Very happy with the staff.
Jon L.Very helpful attendant. Posted Hours of operation and not strictly adhered to.
Bruce H.Same as above terrible
Domique D.Great and friendly staff, super quick in and out experience. Billing was upfront and no back end nickel and dime charges.
Brady P.felt like I was over charged
Samantha K.I returned the truck with the appropriate amount of gas. I have pictures for proof and gas receipts for proof. Uhaul charged me $45 for gas. I have not heard back from uhaul. Very poor customer service
DUSTIN C.Make sure the equipment is ready and the moving blankets I payed for come with the rental.
Michael F.Nobody was there during normal business hours and did not answer the phone number. The online drop off app was difficult given limited connectivity.
Paul W.Excellent customer service!
Aleigha B.The auto transport was not hooked up to my truck properly, it apparently was just sitting on the ball of my truck and just the weight of the trailer kept it there until I started to drive the car up on the trailer, as the front tires came up on the back of the trailer the rear of the trailer dropped to the ground and I could see the trailer hitch about half way up the back of my tailgate, luckily the trailer did not roll forward when this happened so there was no damage to my truck, I backed off slowly and hooked the trailer to my truck correctly and had no other issues, I would recommend some training for the gentleman who attempted to hook it up the that location.
MICHAEL R.Truck was ready when I needed it. Cleaned and ready to go. Great service from bob.
Michael H.Everything went smoothly. Thx!
LAUREN T.When dropping off a U-Haul. Please send to the closest one available. Had a fiasco of a time dropping it off to a U-Haul location 1 mile away.
Adam K.The truck only had a 1/4 tank of gas. I had to make a special trip just for gas when i was on a tight schedule. There is no designated parking at the location. I had no clue where to park and leave my vehicle and not block access to storage units or rental trailers. The contact confirmation was also very annoying. Why could've that not been done when i made the reservation? I put my wife down and she couldn't answer the phone when you guys called so when she tried to called back they put her on hold for over 15 minutes and i ended up having to use my son's number. It took me over 20 minutes just to pick the truck up when i was standing next to it! I am very dissatisfied to the point that I'm going to seek out other options next time i need a truck rental.
Joseph Z.Friendly owner of all star storage. Quick and easy pick up!!
Bryan H.Great, efficient service, highly recommend this locations.
steve J.This is the second time at this location, both after hours. The first time it took 4 days before the truck I returned to get checked in. I had to call the main 800 number to get receipt. This time, I used the Mobile app and got a receipt but it's been 20 hours since dropping off and did not get final recipet
Adam M.I don't like your service at all
Iyad K.Nothing from me. I just dropped a trailer there.
Edward H.The manager Bob was extremely helpful beginning to end. Allowed afterhour pickup and return.
Kelly G.Great experience. Rented here before and will do it again!
Mark M.When no one else had the truck I wanted for a week, this location did.
Timothy L.Friendly staff at this location. Easy to get to and very accommodating. A++
Earle A.Very nice guy who owns this place. Very quick check in. Highly recommended.
kurt S.Was not there and was a mud pit and looked like you would get robbed there. No signs/ no person to call. Very unsatisfactory
Christopher G.Nothing to improve. We were very happy with our experience.
allison D.There was not a person at this site. I called location for 2 days after drop off could not leave message on a phone number that just rang. I did not know if equipment was received. Not given a receipt till we'll after due date. Use this site but do not drop off early
Jacob S.Bob was fantastic and very professional and accommodating. I would recommend this location to anyone.
HOLLY G.Already made post above don't care to get into it anymore
linda J.Super easy. Friendly service.
brian K.No employees during the posted hours
Michelle P.No one present at pick up time (an ordinary weekday) and for hours afterward. No answer to repeated phone calls. No voicemail.
chris N.I had an 8:30 reservation. The owner did not show up until 9:30. I had to wait in the cold.
Joshua B.Easy, quick and assistance was great.
FRANK H.Excellent customer service! I have rented several uhaul trucks from All-Star storage. Everytime has gone perfect. The trucks are always available, clean and ready to go. And The communication has been excellent! I wI'll definitely continue to rent from them.
matt G.My pick up was scheduled for 8:30 AM the owner did not show up for more than an hour and 20 minutes. He told me he forgot about the reservation.
Mary Beth K.I showed up to pick up my uhaul. There was another girl with the same first name, that they were about to give my truck to! He started changing the address and last name and information to hers. It turns out they gave away her truck, and was about to give her mine. I had to stand in the freezing cold garage for 50 minutes while they figured out what to do for the other girl, I stead of giving me my truck and figuring out her issue. I have a 1 yr old and spending alost an hour wasting my time did not go well with trying to move and having a young child. Extremely disappointed.
JESSICA C.