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This is the second time at this location, both after hours. The first time it took 4 days before the truck I returned to get checked in. I had to call the main 800 number to get receipt. This time, I used the Mobile app and got a receipt but it's been 20 hours since dropping off and did not get final recipet
I don't like your service at all
Nothing from me. I just dropped a trailer there.
The manager Bob was extremely helpful beginning to end. Allowed afterhour pickup and return.
Great experience. Rented here before and will do it again!
When no one else had the truck I wanted for a week, this location did.
Friendly staff at this location. Easy to get to and very accommodating. A++
Very nice guy who owns this place. Very quick check in. Highly recommended.
Was not there and was a mud pit and looked like you would get robbed there. No signs/ no person to call. Very unsatisfactory
Nothing to improve. We were very happy with our experience.
There was not a person at this site. I called location for 2 days after drop off could not leave message on a phone number that just rang. I did not know if equipment was received. Not given a receipt till we’ll after due date. Use this site but do not drop off early
Bob was fantastic and very professional and accommodating. I would recommend this location to anyone.
Already made post above don't care to get into it anymore
Super easy. Friendly service.
No employees during the posted hours
No one present at pick up time (an ordinary weekday) and for hours afterward. No answer to repeated phone calls. No voicemail.
I had an 8:30 reservation. The owner did not show up until 9:30. I had to wait in the cold.
Easy, quick and assistance was great.
Excellent customer service! I have rented several uhaul trucks from All-Star storage. Everytime has gone perfect. The trucks are always available, clean and ready to go. And The communication has been excellent! I wI'll definitely continue to rent from them.
My pick up was scheduled for 8:30 AM the owner did not show up for more than an hour and 20 minutes. He told me he forgot about the reservation.
I showed up to pick up my uhaul. There was another girl with the same first name, that they were about to give my truck to! He started changing the address and last name and information to hers. It turns out they gave away her truck, and was about to give her mine. I had to stand in the freezing cold garage for 50 minutes while they figured out what to do for the other girl, I stead of giving me my truck and figuring out her issue. I have a 1 yr old and spending alost an hour wasting my time did not go well with trying to move and having a young child. Extremely disappointed.
It was closed when we returned it. There was no where indicating where to park.. that's the only reason I selected that it wasn't inviting. Other than that, no issue here.
I was sent to the wrong location 20 minutes out of my way. Drove from Ambridge, pa to Washington, Pa where I was told the uhaul would be, then had to drive all the way back to bridgeville, pa to pick uhaul up. Then all the way back to Washington, pa where all of the furniture etc. was. Very inconvenient for myself, about an hour wasted of my valuable time. Very disappointed with the miscommunication. I will be making a formal complaint.
Incompetence,attendant read gas reading wrong and it cost me $10.50.Unless I get a refund I will never use U-Haul again.
I was expecting someone to be there. I prefer to drop off trucks with a person present to verify everything, instead of leaving the truck open to problems after I drop it off
Less time spent waiting
Needed to call u-Hall customer service number. the rep in reservations was extremely rude to me. Asked to speak to his manager three times prior to being transferred. Filed a complaint with the manger and requested copy of the transcript from my conversation with his employee. Still have not received it. I will never use your company again unless I find that the u-Hall staff member was disciplined or terminated for his behavior with me. thanks bill
Always satisfied
Owner was fantastic to work with. Highly professional and friendly.
Bob was extremely helpful and this was the second time we rented from him, would recommend him very much!
The truck was great! Bob took care of everything.....
My reservation was for the Carnegie location after several texts changing the location I had no idea where the uhaul was to be picked up finally I received a call from a man saying it was in McDonald a half hour away from where I lived and scheduled the reservation. The man said "are you picking this up soon because I'm leaving so unless you get here in the next half hour you'll have to wait until later tonight to pick it up" this was the worst experience of customer service and I do not plan on using uhaul again. I would rather pay a more expensive place to be treated with professionalism and courtesy then to pay my hard earn money to be treated like I wasn't important and half to drive out of my way because they couldn't hold my reservation at the place I reserved and to be treated that poorly.
Friendly service and flexible with an early pick up on our part. the Attendant was very nice and professional.
The representative was late to the location. Then the truck battery was dead, which delayed us further. Would not use this location again.
Have a way to reach them (no answering machine). Have owner arrive to open business on time (he was an hour late)...have him show me the vehicle, go over, any questions... (not just hand me the keys and say here ya go)...not impressed, very unhappy. Also very unhappy about not being able to go to any of the 5 other u=haul places actually near me, that I new the area, where they were etc.
my small move went very well
Just a great experience all-around! The van was brand new and so very comfortable to drive. The service was excellent. I will definitely be a return customer, and recommend All Star Storage and UHaul to my friends.
The original confirmed location at 1969 Jefferson Ave did not have the truck when we arrived for pick up eventhough I received a text message confirming the reservation. Very Pour! Had to drive 30 minutes to pick up a truck.
Tell them to use another dealer/location. I was charged an extra day by these people! They would not answer the phone. There was no answering service. The place was hard to get too, dirty and extremely cramped. No space to park the Uhaul vehicles.
All Star is a great dealer. I wish they were bigger.
If you set a time to pick up a truck you should be able to go pick it up at that given time.
Couldn't access the website, couldn't give me paperwork at all. Was a nice guy and tried to be helpful, but I've rented here before - it's like it the first time, every time. That said, he did notate my account with the fuel and the fact that I hadn't been given paperwork because of an error on his end, so that was good at least.
Person at location barely acknowledged me when I came to return and didn't check the trailer in so I got a call 3-4 days later from the pick up location looking for it.
I had to drop the van off after hours and there was no key drop. Then i called the next morning to ensure they had my van checked in and where I left the key - called several times and no one answered. No voicemail. Was frustrating!
No tail lights, blinker lights or brake lights worked on the rear right side of the trailer. My wife had to follow me closely in order not to get a ticket from a police officer.
Bob was very helpful!
Agent was very helpful and professional. I suggest the possibility of having a small ramp for the 6x12 trailer.
No one on duty in middle of a weekday to assist in parking and disconnecting the trailer.
Manager was very friendly, helpful and well informed.
I can't recommend since no one is ever there
The pickup location changed 3 times due to unavaiablity of equipment This caused confusion for me.
Fix your running lights on the trailer. I always wondered why I see so many uhaul trailers with 4 ways on. Now I know 4 ways are not tail lights it is unsafe to drive down the road like that because you have people cutting you off and everything else because they think you're going slow plus when you have your four ways on you have no turn singles and no brake lights However the guy running the U-Haul shop at this location was a great guy easy to work with just need to fix your lights that's ridiculous
I got the impression this location did not keep regular business hours.
