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KIMBERLY U
Customer Reviews for All Space Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Katherine RVery easy drop off.
Diane SGreat and super helpful service!
MATTHEW GI had my Service Animal and when I walked there were 2 big dogs in the office without leashes and belonged to the agent behind the counter. I was forced to pick up my service animal and keep pushing the other to overly aggressive dogs away as they continued to be aggressive towards my service animal. The lady agent behind the counter finally called her dogs and got them put away behind the counter. I then went to put my service animal back down on the ground where he belonged and the agent told me not to put him on the ground because then her dogs would "mark" the area after. I informed the agent that he was a service animal and that he belonged on the ground. I then put my service animal on the ground. Then the agent became very rude towards me and had an attitude the whole checkout process. She was huffing and puffing, she didn't explain anything to me about the rental agreement or anything. She slammed the agreement on the counter and said "sign this". After I read over it myself I signed it but she had already went outside to get the trailer. So I had to put it over the counter. Then I saw where she was and she yelled at me to back up over by where she was. She didn't say anything else to me the whole time she was hooking up the trailer until finally she told me to apply my brakes to check the lights. After that she told me in a rude tone that if I drop it off after hours to leave it right here. The whole encounter was just so bad and rude… there was absolutely no customer service. The right thing to have done would have been to apologize to me about her dogs being aggressive towards my service animal and then carry on like I was a normal customer. There was no reason to be rude and throw a tantrum like a child. That's probably the best way to describe it.
Gregory BEveryone at tjis location are terrific! Price to rent the van was outrageous for the short period of time and travel that I had it. Then I couldn't return the key after hours because the slot was too small. I had to have them dropped off the next day.
DAWN BEverything was great, except the mileage rate of .99 cents per mile. This rate is exceptionally high. I moved some personal items 45 miles, which resulted in $45.00 in charges moving the items and another $45.00 to return the truck. I agreed to this rate, but I didn't have much choice. The $19.95 truck rental, boldly advertised on the side of the truck, cost $130.00, Beware when you rent!!!! The advertised price means nothing!!!
JAMES AExtraordinario servicio al cliente
LAWANNA Hcheck equipment for damage before renting out
CARRIE SPerfect
Mike NEverything was perfect!!!
Jay WJust keep up your fast and friendly service - every experience there is a pleasure.
William MNice customer service n clean place
Fernando VProfessional and friendly. Easy peezy.
TIMOTHY GAll was friendly and professional.
John GThe truck was in great condition All the safety measures were met. The price was fair and no issues.
John DThe best UHAUL experience I've ever had, quick and professional. I will definitely be using recommending this facility in the future.
John SGreat friendly service
Deborah MKeep doing what you guys do!
Casey QTattoo lady has a HUGE CUSTOMER SERVICE problem . She acts like customers are a hassle for her . Maybe she was having a bad day , but as a business owner myself I know I can't let my customers take the brunt of that !! There you have the reason this was absolutely the last time myself or my company will use you guys again .
CHARLES TGreat location, easy in and out, wonderful & helpful staff.
Kris HNothing . It is good as is.
MANUAL VDrop off was a storage place, and a guy took it off the car and the lady took a pic of the trailer
david dPricing have risen over the past decade beyond any reasonable amount. I have used U-Haul trailers for the past 14 years. In 2024 alone, the price has risen 33% in ONE YEAR.
JOHN BGreat staff and service. Very friendly and professional. They made my moving easy
WILLIAM BYou should call a customer and let them know that your truck is going to be rented if you don’t pick it up right away
Thomas SVery nice and friendly. Was on my way in a few minutes.
Richard TNinguno
Karen bThe staff was wonderful and very helpful
Nelson MI was charged for a cleaning fee for the truck and I returned it cleaner than what I received the truck, I made a reservation online for a truck and then was sent over 12 miles away to a different town to pick up a different truck then the one I had reserved originally. Many of the people I had to deal with were rude during the process especially at the drop off location.
Teo WNot a thing. Excellent service as always!
DEBORAH MMy contract was so damn screwed up and the place I reserved in cocoa refused the truck because she was full so had to go down farther to another location. By the time I got there I was beyond pissed. But the lady behind the counter and the gentlemen who checked us out were extremely nice and helpful
Cheri JThe staff at All Space Storage Inc made it easy for every aspect of reserving the rental to pick up and $. Very pleasant as well.
Stephen HHave rented U-Haul trailers a few times from the folks at All Space Storage and the staff is always very friendly and helpful. The equipment and the facility are clean and well-maintained.
Larry FTruck has a bad vibration between 45 & 65 and passenger door does not close correctly. When we returned the truck we were told it was in for service before for the same complaints and always returned the same with no repairs stating "could not find the problem". Vibration is bad and could be dangerous if something fails driving at speed. Please fix or retire truck.
ron fVery easy drop off process. People were very professional.
Patrick CChecked tires after receiving trailer and found that they were at 20 psi. They should have been 60 psi, I even called ahead and asked them to be checked before I arrived. Also, right front ratcheting tire strap was too short to cinch down tire, I had to fashion one with my own strap. All in all, I feel like my vehicle was put at risk with the low tire pressure and the malfunctioning strap. I spoke to an employee about issues and was told they are just a rental location, they don't do the maintenance, someone comes and services all the equipment. Also, I was told the rental was for 24 hours; I picked up on 12/6/23 at 3:56 p.m. and returned 12/7/23 at 1230 p.m. but, I was charged on my credit card for two days. Won't be renting from them again.
Jackson SCustomer service was fantastic! The truck was obviously well maintained and clean. I have rented from their location before and I will continue to do so as the need arises.
James WThe location is easy to access and after-hours drop-off went well.
Whalen CNothing to improve
MICHAEL LAlways friendly and easy to deal with
WILLIAM HThe neighborhood locations need to be stocked better with hand carts, furniture movers, and blankets. I had to go to a main location to get the items I needed, which also used the trucks gas and put miles on it as well.
Timothy CAlways professional and courteous!
John PSuper helpful customer service, made the experience very easy and pleasant!
MaKenzie HGood customer service, fast in and out, vehicle availability, affordable prices, in my opinion it’s a WINNER!! Would highly recommend.
ellen wGood staff
David AOnly 2 marker lights working no other lights. Hitch lock screw and safety all beat up and bent.
MIKE DBoth counter people that checked me out and in were wonderful. Thanks for the service.
Raj GThis location was quite clean and tidy, but one of the least inviting locations I've encountered. It's a huge property, and truck/trailer rentals are obviously an afterthought here. The desk agent seemed mildly confused as to why I would be returning a trailer there, and then was more perplexed by the fact that I didn't know where to drop it.
Jacob CThree separate charges on my account. Charged a cleaning fee as well and I sweep out the entire truck. Did a key drop off 24 hours after I had it and they said I returned it two days later
Hannah BThey did a great job !
Donald LFast and quick. Thank you!
Michael S