Customer Reviews for All Seasons Self Storage
(U-Haul Neighborhood Dealer)

1,408 reviews

550 South Ave   Garwood, NJ 07027

(908) 233-4607

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(908) 233-4607

550 South Ave
Garwood, NJ 07027

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The overall rental experience was wonderful! The self check-in was easy and efficient. Very happy with the rental process and the product and service you delivered. Well done!!!!

GREGG R. 
Rating:
5.0

Excellent service and experience. Thank you. Would definitely recommend!

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

RITA Y. 
Rating:
5.0

Tom was excellent!! Came through when we were on a very tight timeline.

XIOMARA D. 
Rating:
5.0

very professional and fast

MALCOLM B. 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

Great customer service

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Stefan K. 
Rating:
4.0

Customer did not leave a comment.

MING L. 
Rating:
5.0

Nothing—they were great!

William S. 
Rating:
5.0

Thank you for all …

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

Uhaul should have straps available for rent as well so the furniture doesn't move. The attendant at this location was phenomenal!!! Ver kind hearted and pleasant as well as informative

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH A. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
2.0

They forgot items in my order which ended up costing me 10x more to have to purchase from the movers I used.

Christopher S. 
Rating:
5.0

The gentleman working the counter was terrific, helpful, and very efficient. Will definitely rent or store again in the future.

CHRISTOPHER P. 
Rating:
3.0

We did a late drop off so cannot comment on the location.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
4.0

Customer did not leave a comment.

CARL P. 
Rating:
5.0

Customer service was great. Easy process. Convenient location. Nice clean truck. Only one negative comment. I feel the additional charge per mile is a bit cheesy… Maybe set a cap, then anything over, yes. It wasn't a lot of money for the 6 miles I travelled, so not complaining about the cost, just the perception of the additional charge.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

GERALD R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

So much for 19.95 cost 67.73 only went 12 miles had it for 1 day so many hidden costs

ROBERT F. 
Rating:
4.0

Truck pulled badly to the left when loaded. Steering was vague at best. Truck needs immediate suspension work to safely handle highway speeds while loaded; it was an unpleasant experience driving that truck with bad steering.

RYAN F. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Very happy renting there the person working when I picked it up and dropped it off was very helpful and very friendly.

BRIAN Q. 
Rating:
5.0

Customer did not leave a comment.

Michael J S. 
Rating:
5.0

Customer did not leave a comment.

Alexandru O. 
Rating:
5.0

Customer did not leave a comment.

Stefan K. 
Rating:
4.0

Get the 24/7 contactless check in system working. The app failed, the phone number connected me to no one, if it wasn't for the owner of the location showing up early I would have not been able to rent the truck I reserved.

JOHN I. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
3.0

I was satisfied with this specific location. I was NOT, however, satisfied with my experience with U-Haul!! The text that I received regarding this reservation did not have any statement regarding a mandatory time for pick up. My reservation was for 6:00 and was an after-hours pick up. I reserved the van for 24 hours. I arrived at the site at 7:30 and could not negotiate the 24/7 check in portal. I called the 1-800 number and was initially advised that the hold was "4 minutes". I was on hold for more than 40 minutes!!! When a U-Haul operator did take my call, she stated that I was required to pick up the reservation not later than 7:00 -- not later than an hour after the scheduled pick-up time. That was advice/a requirement told to me. While your operator was able to adjust my reservation, I was at this site, in the dark, for more than an hour an a half. I requested a utiity dolly; as it was dark, I did not notice that there was no utility dolly in the reserved van. However, I was charged for this. When I returned the van, I advised the U-Haul representative that there was not utility dolly, yet he charged me as if I had the dolly and had used it. Though I have requested a refund of this payment (the fee and any applicable taxes as a result of the fee), I am bringing this point to your attention as well. I have used your 24/7 pick up option previously but have NEVER had this difficulty. It was an awful experience!! Regards, Reginia Rogers

Reginia R. 
Rating:
2.0

U Haul will lose my patronage if they don't do a serious upgrade on there credit card processing. Totally unacceptable! No patience for that.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

treacy L. 
Rating:
5.0

Customer did not leave a comment.

Stefan S. 
Rating:
5.0

Super friendly, efficient plus fast check in and check out. Friendly guy running the office. Nice small local option for those nearby, saves you time going to one of the larger U-Haul facilities.

JEFFREYM S. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Gentleman who assisted during check in was outstanding. Personable helpful and check in was less than five minutes!

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

DARA C. 
Rating:
3.0

Truck was in rough shape. Over 100k too. Location was average. Staff was very attentive and helpful.

MARK B. 
Rating:
5.0

clean, fast and great location

ALAIN C. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS S. 
Rating:
5.0

Customer did not leave a comment.

Jeanmarie M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

As another indication of U-Haul's general incompetence, all the information U-Haul provided on the drop-off site indicated that it was open until 7 PM on Mondays, but in fact it is closed after 6 PM every day. I arrived about 6:10 and called the number provided by U-Haul but got no answer. The place was closed, but I knocked on one door and rang the bell at another. The manager was still there and very graciously opened up and took care of my return.

WALTER S. 
Rating:
5.0

engine light was on

YI Y. 
Rating:
5.0

Great experience.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

FRANCIE M. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Customer service was excellent.

EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

YASSER A. 
Rating:
5.0

U-Haul Has always been a convenient way to rent a cargo van for the day when I needed it as I am a contractor. My work van needs to go in for maintenance from time to time and I'm able to continue my work seamlessly however, the cost has risen considerably to rent a cargo van for the day. I believe that you should have a special rate for loyal contractors that rent vans to make a days pay.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Always love coming here! Thanks for providing a quality experience

LINDSAY P. 
Rating:
5.0

Very, very, very helpful and caring people! Went above and beyond with their efforts in helping me to get the vehicle I needed for the length of time that I needed it. One of these people was Chad, the Area Field Manager, is deserving of a raise and commendation!

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

Great customer service

VICTOR M. 
Rating:
5.0

Excellent customer service.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Fast and great service.

Maria K. 
Rating:
5.0

Excellent friendly service! Would recommend!

JOHN N. 
Rating:
5.0

John runs a first class business and always a pleasure doing business with his company.

Charles P. 
Rating:
5.0

Everything is fine.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Excellent, reliable, friendly and helpful management

LINDSAY P. 
Rating:
5.0

Customer did not leave a comment.

MARTHA N. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Excellent, friendly service. No improvements needed. Completely satisfied!

jeff B. 
Rating:
5.0

The gentleman who runs facility I think his name is Colin was fantastic. Super helpful.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

Great service from agent.

david A. 
Rating:
5.0

Make a gas tank minimum requirement. I had a long trip and the truck I got was only at 1/4 tank of gas. Maybe require all trucks to be returned at no less than 1/2 tank.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH G. 
Rating:
5.0

Great experience

ZEMRI A. 
Rating:
5.0

Nothing John and Colin are top notch

Robert R. 
Rating:
4.0

Since I was returning the vehicle in the dark, it was difficult to locate the key drop box, as I wasn't told where it would be exactly.

Jessica M. 
Rating:
5.0

Nothing, their was no problem

Jean A. 
Rating:
5.0

Customer did not leave a comment.

Robert J T. 
Rating:
4.0

I was missing 2 furniture dollies I had ordered. In addition, the low tire pressure and gas cap light were on

Emily P. 
Rating:
5.0

nothing . all good

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Easy pick up and drop off. Colin was great, personable and explained everything.

David J. 
Rating:
3.0

Everything was excellent and truck was ready to go when I arrived.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great service. No issues.

Marc S. 
No reviews have been submitted for this location.

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