Customer Reviews for All Purpose Storage
(U-Haul Neighborhood Dealer)

775 reviews

23410 Snook Ln   Tomball, TX 77375

(281) 547-7515

Office Hours

  • Mon-Sat: 8 am–3:30 pm
  • Sun: 12 pm–3:30 pm

Services at this Location:

Contact Us

(281) 547-7515

23410 Snook Ln
Tomball, TX 77375

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–3:30 pm
  • Sun: 12 pm–3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Shelly was fantastic! Great experience, will be back anytime I need a uhaul rental.

JOSHUA THOMPSON 
Rating:
4.0

Customer did not leave a comment.

DANIEL HOLMES 
Rating:
5.0

Customer did not leave a comment.

Robert Hancock 
Rating:
5.0

Customer did not leave a comment.

Jerald Gracey 
Rating:
5.0

Always goes smoothly at All Purpose Storage.

Buxton Johnson 
Rating:
5.0

Customer did not leave a comment.

Bobby Mitchell 
Rating:
5.0

Customer did not leave a comment.

Jamie Gonzalez 
Rating:
5.0

n/a

William Hendrix 
Rating:
5.0

Great drop off experience as always with All Purpose Storage on Snook Lane.

Buxton Johnson 
Rating:
5.0

The person who ran the office that morning was great! Zero complaints! Very helpful!

Craig Leibert 
Rating:
5.0

The best in the business! Always have the truck I want/need and the service was fantastic! I’ll be back next time I need a truck!

MATTHEW ASHLEY 
Rating:
5.0

Customer did not leave a comment.

David Perry 
Rating:
5.0

Customer did not leave a comment.

Ricky Stutes 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Marzan 
Rating:
5.0

I had no issues. Shelly was amazing and very helpful!

Jamie Yumang 
Rating:
5.0

Great experience here! My trailer was ready for pick-up, the paperwork was a breeze, and the return process was easy. I reccomend All Purpose Storage for your rental of trailers and/or trucks!!!

Michael Oberski 
Rating:
5.0

Customer did not leave a comment.

RODNEY D WALKER 
Rating:
3.0

no receipt

cecilia bridge 
Rating:
5.0

What a great experience. Shelly was so professional, quick to process my pickup and return creating a pleasant and fun experience. All positive!!

KEVIN VALENTINE 
Rating:
5.0

Smooth rental experience as usual!! Never a hiccup at All Purpose Storage!

MATTHEW ASHLEY 
Rating:
5.0

Return check in was quick and simple. Personnel was very friendly.

Kurt Rowe 
Rating:
5.0

Great and quick service!

Camilo Ramos 
Rating:
5.0

Very pleasant experience. The manager was great.

Saundra Post 
Rating:
5.0

Great experience... well, as great as moving in August can be, lol. Seriously, I love this location and the incredible customer service I experienced with Tracey! She is awesome and made this the easiest check in and check out ever and I've rented a LOT of U-Haul trucks, so I would know. Thank you, Tracey!!

Chad Hermis 
Rating:
5.0

Customer did not leave a comment.

Anthony Zielski 
Rating:
5.0

No complaints here! In and out in no time!

Mark Raney 
Rating:
5.0

Customer did not leave a comment.

Geovanny Garces 
Rating:
5.0

Customer did not leave a comment.

Joshua Powers 
Rating:
5.0

Best U-Haul experience I’ve ever had! Fast and easy! Very friendly staff! Everything was very clean!! I’ll be back!!

MATTHEW ASHLEY 
Rating:
5.0

Nothing really. The area is clean and the staff is friendly, knowledgeable, and helpful. The equipment is always clean and well maintained.

Mark Yeats 
Rating:
5.0

Customer did not leave a comment.

Troy Brumley 
Rating:
5.0

Easy drop off. I picked this location on purpose because they always do a good job.

Buxton Johnson 
Rating:
5.0

Make sure the windshield is clean...there were a lot of bugs on it. I do understand it was VERY hot this past week, so that's why it wasn't done. Not a big deal for me, but someone unfamiliar with the area may find it distracting while driving.

Noelle Linch 
Rating:
5.0

Customer service was exceptional. Friend smile and easy service. The only concern I have is the 10’ truck head lights needs adjustments to make it easy to see the road in the dark. Also the driver side visor is missing the part to lock it in place and continues to move forward getting the way to see where you’re going. Other than that everything was excellent!!

Carlos Pereira 
Rating:
5.0

Excellent service.

Onochie Okorie 
Rating:
3.0

The truck was very worn out and felt dangerous to drive with many mexhanical issues with the steering and brakes

Gerasimos Dellaportas 
Rating:
5.0

Thank you so much; the truck rental for moving was a "LIFESAVER" !!! Great customer service!!!

Bonnie Bishop 
Rating:
4.0

Customer did not leave a comment.

Miguel Grimaldo 
Rating:
5.0

The woman was nice and friendly

Debra Doctor 
Rating:
5.0

Customer did not leave a comment.

Mishael Coates 
Rating:
5.0

Sherri was great, everything worked and I was out of there quick and in the road

Tommy Lankford 
Rating:
5.0

Customer did not leave a comment.

Rafael Negron 
Rating:
5.0

Customer did not leave a comment.

TYLER CREPPEL 
Rating:
5.0

Great experiece

TODD WERT 
Rating:
5.0

Customer did not leave a comment.

Danielle Sookoor 
Rating:
5.0

Customer did not leave a comment.

Kearney Fogle 
Rating:
5.0

Jennifer is wonderful and goes out of her way to make the process go as smoothly as possible.

Bernadette Rodriguez 
Rating:
3.0

Customer did not leave a comment.

Boris Elieff 
Rating:
5.0

Great staff, In and out very quick for pick up and return. Tks!

SERGIO NAVARRO 
Rating:
5.0

Thanks for all your help

Frank Bridges 
Rating:
5.0

The strap mechanisms were not well services. The lack of lubricants made them difficult to tighten and virtually impossible to loosen

Kyle Beardsley 
Rating:
5.0

Customer did not leave a comment.

james mitchell 
Rating:
5.0

Customer did not leave a comment.

Liese Borden 
Rating:
5.0

Customer did not leave a comment.

Wendy Brown 
Rating:
5.0

Customer did not leave a comment.

WESTON HOLLEY 
Rating:
3.0

Truck sounded like had transmission problem. We had no time to go back. We were unaware we would be charged for insurance!

DIANA` RANNIK 
Rating:
4.0

Customer did not leave a comment.

Willie Collins 
Rating:
5.0

Customer did not leave a comment.

Chris Burgess 
Rating:
5.0

Customer did not leave a comment.

Scott Haley 
Rating:
5.0

Customer did not leave a comment.

Coleen Obrien 
Rating:
1.0

Selected the self-service option, but the lady gave away my truck, so then I had to wait for a new truck to be assigned. Then she changed my drop off location from Rosenberg to Houston (an hour away).

Logan Knight 
Rating:
4.0

Truck was ready, clean. personal was very helpful.

VICTOR HARRIS 
Rating:
5.0

Customer did not leave a comment.

Abigail Ramirez 
Rating:
4.0

I accidentally locked the u haul and placed the keys in the drop box before I was able to get the exact odometer reading. I apologize

Dalton Blonstein 
Rating:
5.0

Customer did not leave a comment.

LARRY WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Eduardo MendesDeAndrade 
Rating:
5.0

Customer did not leave a comment.

William Lee White 
Rating:
5.0

Very knowledgeable, truck was ready, and everything clearly explained.

PriscillaIrene WashingtonBrisker 
Rating:
5.0

It was a quick & easy process to rent a trailer & will go back to this location again.

Stacey Burge 
Rating:
1.0

The woman was very curt, did not have any concern for me finding the location. Parking was horrible. All locked up at 6pm no attendant present. My concern was security. “I have cameras !!!” She didnt take time to speak courteously. Dropoff wS quite a long distance from my destination. This is not uhaul country. Upscale area people don’t DIY moving.

DAURI FURGERSON 
Rating:
5.0

Customer did not leave a comment.

Monique Gonzales 
Rating:
4.0

Customer did not leave a comment.

Marcus Reyna 
Rating:
5.0

Customer did not leave a comment.

Dennis Brewer 
Rating:
3.0

The after hours check out process was a mess. Took over an hour with multiple customer service reps to get the account to show my correct information

Garrett Davis 
Rating:
5.0

Customer did not leave a comment.

Todd King 
Rating:
5.0

Customer did not leave a comment.

Kathryn Jones 
Rating:
5.0

Excellent service

Christopher Clayburn 
Rating:
1.0

I spoke to a Stacey Edgar 7/27pm , she was very polite and helpful w confirming the two trucks for 7/28am ! when the drivers arrived to pickup the trucks 7/28am they ran into a witch ! She was rude and Not helpful ! the two drivers wanted to make sure the trucks would lock since they had to be parked overnight ! She said it was Not her responsibility to provide trucks that locked. I called to straighten it out and was told that this was my problem ! Not hers ! We did Not get her name ! the drivers said she was short, white, blond, mid 40’s and difficult to deal with ! I will never pickup or deliver a truck from this location again !

Martha Aguilar 
Rating:
5.0

I problems all went well

christopher moten 
Rating:
5.0

Customer did not leave a comment.

BILL ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Ronnie Reynolds 
Rating:
3.0

Everything was good. It should be told if you bring back the truck after hours the process is taking a Pic of milage and gas then do the key drop off. As I was loading up app to do online drop off my boyfriend locked up truck then pit key in the box before I knew I had to take Pic.

Lisa Armstrong 
Rating:
5.0

Customer did not leave a comment.

brian musselman 
Rating:
4.0

Customer did not leave a comment.

mike lucas 
Rating:
5.0

Customer did not leave a comment.

brad bisson 
Rating:
5.0

Customer did not leave a comment.

James Whitehead 
Rating:
5.0

Excellent customer service

Merrill Anderson 
Rating:
1.0

The lady was rude and had a bad attitude, not friendly whatsoever when picking the trailer up and upon return. Will not do business at this location ever again, I would rather drive a 100 miles away from this location to rent any piece of equipment in the future.

john remaly 
Rating:
3.0

Customer did not leave a comment.

Deborah Melder 
Rating:
5.0

Customer did not leave a comment.

nancy tumlinson 
Rating:
5.0

Customer did not leave a comment.

Sammy Veal 
Rating:
4.0

Customer did not leave a comment.

troy walling 
Rating:
5.0

Customer did not leave a comment.

Brenda Ronneberg 
Rating:
5.0

Customer did not leave a comment.

Thomas Bullard 
Rating:
5.0

Customer did not leave a comment.

larry cossey 
Rating:
5.0

Friendly and very helpful. Pleasure doing business here

steve lowe 
Rating:
5.0

Receptionist provided excellent customer service.

Shahab Choudhry 
Rating:
5.0

Everything went well, just keep up what you’re doing

Daniel Dartez 
Rating:
4.0

Customer did not leave a comment.

John Cox 
Rating:
4.0

I was charged an extra $14.00 for insurance when the vehicle was dropped off 40 minutes late. I understand I was responsible for the late charge but I did not want, need or approve the insurance being added to my final bill. I have sent 5 emails to the link listed for disputes but have not received any response. It appears no one monitors this site. Looks like my only recourse is to dispute the final bill with MasterCard and get it sorted out that way.

Larry Heinrich 
No reviews have been submitted for this location.

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