Customer did not leave a comment.
Jonathan W
Customer Reviews for All Purpose Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Frankie BI made a reservation for a cargo van a few days in advance. The day of my reservation, I enter the store and was told there is no reservation under my name. I spot the cargo van I had reserved in the parking lot and mentioned if that was the one I had reserved. The representative stated they did not have the keys for the cargo van. I was never notified that my reservation was confirmed or that the location did not have the keys to my rental.
Aksath NVery friendly staff! Ashley was awesome and got us checked in and on our way very fast!
Gary MPave the parking lot and fill in the holes
David JThe equipment was supposed to be at a closer location that opened earlier.
Steven FBest U-Haul I’ve ever rented at.
Jose DNot a thing everything was good
Wanda HEverything was perfect. Thank you.
Mike RUnlimited miles, I had only 131 miles and went 17 miles over. It costed me an extra $18.66 it's not a lot but it is when your on a budget. You should do 100 miles a day if you don't want to do unlimited. I had the uhaul for less an 48 hour. P.s. Instructions on how to use the car dolly.
Kevin RThe trucks front end was out which made the 860 mile trip horrible.
Nathan MMaryanne is awesome always helpful an the best customer service 💯💯💯💯
Amy LI rented the truck at noon saturday til noon sunday I did not write the milage down but paid $75 at the time of rental. I went 5 miles from s. bilbo st orange texas 77632 to 2644 farm rd 3247 orange texas a total of 4 times. Now I have a bill saying I went 156 miles that is not possible. Also before I left the yard the gas was written down wrong and I did put gas in it before returning it and got charged another $22 I will never use uhaul again Harrison Machauer
harriso MLet me know if I received a refund for turning in the enclosed trailer one day earlier than required Thanks E Pipps
HENRY Phad a wait time for both picking up the keys and dropping off the uhaul. uhaul in itself would not confirm our id and we had to wait 15 mins for a simple call; then upon drop off wanted to charge us hidden fees.
junius sAwesome and professional experience!
Megan GAgain easy process, less stress great experience thanks U-Haul folks
Tim AI scheduled pickup at a location but the location was actually closed on Saturday so they sent me to another location which was also closed. I think for satellite locations you need to have the right information
Kristen BThe lady working in the office is such a nice person. It was a pleasure renting from this location!!
Gerald GReservations are not honored. A call was placed to the location to verify that the equipment was there and available the day prior to pickup. Apparently someone came in before us wanting the 20’ truck and it was given to them. That’s not a good way to do business.
Tina SThey try to cheat me out of my money they still owe me $128 for the deposit and I never received. Also there was a $20 reservation that was canceled and I never received it back either. I’m still right now as of now, waiting on my deposit, the vehicle was retired in great shape. The gas was put back exactly where it was supposed to be. We cannot get anybody on the phone at the Orange location. She did call one time but try to give me $40 and my deposit on both receipts Also on my states what I’m supposed to get back and they will not call me back. I have not received my money. This is going on the second day now. Can someone please give me a call And have my money returned to me. Thank you and have a blessed day.
Tanisha SThe lady inside was really professional and nice I believe her name was patty . I would give her a 10 across the board. Very helpful
Debby DIt was about 15mins from my house but it was the closest location to me. The area where I parked the trailer was muddy and full of pot holes although it was easy to access.
Bobby TBetter location than others I have tried. The lady that helped was professional and intuitive.
Carlton LThe number 1 thing is customer service. The staff is friendly each time I go. Been going now since 2015.
John HNothing
BRIAN GThe location is a bit out of the way and the lady working the desk was quite rude. The equipment was clean and in great condition. The pickup process was fairly quick and easy
Crystal LThe last was very nice and handle her business. Very positive
Andy BThe lady was just rude. She asked me a question, that I misunderstood. And she clinched her fist and rolled her eyes. When she gave us the keys to the truck she didn't walk us to the truck, or explain which one would be ours or how to find it.
Jesus FThe Lady at the Site was Awesome!!
Craig BI received far too many emails from UHaul.
Terry AAttendant was very courteous and knowledgeable so was able to process the rental in a quick and timely manner. 😊
BOBBY KI had to unhook my own trailer! When I picked up the trailer they used a jack to raise it up to hook it on my truck and when I returned it the girl say drive to the back and drop it off never once offered to help or and tools to get it unhooked
KIMBERLY ZEven though the 20' truck was unavailable the 26' worked out fine afterall. They however did not provide the dolly we requested.
Shanawn HI got the 5x12 cargo trailer. It was advertised as 5ft 4 in inside. It was actually 5ft 2. I could not fit a refrig in it.
Bryan WOn return of the truck with more fuel in it that I took delivery I was billed extra fuel charges mistakenly. I have photos of the truck dash on return to prove mileage and fuel gauge reading.
Frank WThe front desk lady was extremely rude and short with us at both pick up and drop off. The trucks were parked in a wet mud pit. This was not a good experience
Jordan HLove your service thank you
Christina Mthe lady in the office was was rude asfff!! i opened the door and had turned around to speak to someone before entering the office before i could even do that she rudely interrupted what i had going on saying “are you going to come in or not.” no type of greeting or anything service was terrible the entire time
Paris LNo price surprises! I was greatly surprised by the increase for which I was not informed prior nor expecting.
Bob LThe person charged me more for a dolly because they didn't have the one that I reserved and then never gave it to me so I had to call to get it resolved. The location was hard to find. There was supposed to be someone there to help me hook the uhaul up to the car tow and to help with getting my car onto the car tow and there was not. I had to figure it out. If I hadn't done it correctly not only would my personal property have been destroyed but it could have put everyone on the road around me in jeopardy. Ridiculous and unprofessional.
Jackie AHighly recommend this location. Patty was outstanding and very knowledgeable.
Marc AIt was confusing trying to find out where how we were supposed to get inside the gate because it was so dark. It ended up working out.
Rafael VThe steering wheel was loose with about 2 inches of play. The inside of the cab was full of cigarette ashes, and the box had garbage in it.
Allen SGreat service!
Vickie BThe lady was nice but this location does not give deposits back have to wait 2-3 weeks for a check in the mail
Tyonda Ninside was wet and leaking in the rain
BRITTNEY MThe inside of the truck was full of trash. It had not been cleaned from the previous owner
Karen BThe truck received was not cleaned out, the cab was dirty and the back of the truck had bails, screws, and a lot of debris. We had to clean it out. The dolly we ordered to go with the truck wasn't there and so loading was really difficult. The truck broke down 150 miles into our 1000-mile trip and we were stranded on the side of the road for over 5 hours. The mechanic who repaired the truck said this could have been completely avoided had the truck had a simple maintenance check before we took it out.
Mitchell BThe ladies that work there did a great job on getting me hooked up. Return went smooth. Would use them again.
Charles M