Customer Reviews for All Purpose Storage
(U-Haul Neighborhood Dealer)

1,918 reviews

9521 FM 2920 Rd   Tomball, TX 77375

(281) 351-5197

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 12 pm–4:30 pm

Services at this Location:

Contact Us

(281) 351-5197

9521 FM 2920 Rd
Tomball, TX 77375

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 12 pm–4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Evan teal 
Rating:
5.0

Customer did not leave a comment.

Daniel Cimerhanzel 
Rating:
5.0

Jennifer was the best! So helpful and accommodating! She is a keeper!

Kathleen Ellington Cropper 
Rating:
3.0

Customer did not leave a comment.

Catherine rutledge 
Rating:
5.0

Thanks

Benita Patterson 
Rating:
4.0

Friendly prompt service

Charles Mcafee 
Rating:
5.0

The lady attitude was horrible never will use this place again

Malcolm Bradley 
Rating:
5.0

Customer did not leave a comment.

Starla Jones 
Rating:
5.0

Customer did not leave a comment.

Ron Seymour 
Rating:
5.0

Customer did not leave a comment.

Jerimy Sudduth 
Rating:
2.0

Customer service person at dealer quoted me one price for mileage but I was charged something different. I called her and she remembered that she had quoted me differently than what I was charged but she said she could do nothing about it and told me to call UHAUL.

Billy Toups 
Rating:
5.0

The process was quick, and easy with friendly service. They also offer parking for your vehicle. I needed the rental for a few hours so not sure if parking is good for more than a day. Either way, it was a plus for me

Josue Marquez 
Rating:
5.0

Customer did not leave a comment.

Andres Arenas 
Rating:
5.0

Traci was awesome! Excellent customer service and communication. Will definitely recommend this location. This was my best experience at uhaul so far.

La'Resha Leonard 
Rating:
5.0

Nothing. The lady that helped me was super helpful and very friendly. The next time I have to rent U-Haul I will look here specifically for my needs.

Sean Duncan 
Rating:
5.0

Great service

Christopher Miller 
Rating:
5.0

Great service

RONALD DELMONT J MINK 
Rating:
5.0

Customer did not leave a comment.

Tom Saffioti 
Rating:
5.0

Nothing to improve, but the lady here who helped us was a joy to work with! My husband and I both agreed how much more of a pleasant experience she made this than the last person we rented a Uhaul from, 2 years ago. We will definitely return to All Purpose Storage for our Uhaul needs in the future!

Jason Van Lue 
Rating:
5.0

Nothing needs to be done to improve! Excellent service by Tracy!!! Definitely will be back!!! Thanks Ms. Tracy!!

Miguel Cruz 
Rating:
5.0

Customer did not leave a comment.

Timothy Mason 
Rating:
5.0

Excellent service!

Robert Castillo 
Rating:
5.0

Customer did not leave a comment.

Kelton Creel 
Rating:
5.0

Extremely helpful

Ron Farek 
Rating:
5.0

Customer did not leave a comment.

Darian Horn 
Rating:
5.0

Customer did not leave a comment.

Zac Sleight 
Rating:
5.0

Mark and the nice lady were great!! Highly recommend this office!! Van was in great shape!!!! Kudos to this team!!!!

Gregory Thomas 
Rating:
5.0

Customer did not leave a comment.

Paul Sike 
Rating:
3.0

Do not plan to move on a Sunday when they are closed and you need to use the mobile checkin. I had barely any service in the area and it took me almost 45 minutes trying to get the app to work so I could leave.

Nichole Llaneza 
Rating:
5.0

Customer did not leave a comment.

James Popelka 
Rating:
5.0

The weatherstripping on the driver side door was missing. It was chilly on that side of the truck.

Paul Reed 
Rating:
1.0

Was given a U-Haul with a lock that had the wrong code. Was in 40 degree weather 9:30 at night trying to get in and took an hour to get a representative to help. And I still got charged for 3 hours not 4 which is what I paid for.

Danielle Aparicio 
Rating:
5.0

Everything worked out great! I was able to arrive a little bit early and was able to get the tow dolly I needed and on the road very quickly. I appreciate that great service!

David Cervantes 
Rating:
5.0

Customer did not leave a comment.

Gail Hansen 
Rating:
5.0

Customer did not leave a comment.

Alan Fields 
Rating:
4.0

Customer did not leave a comment.

Eduardo Fernandez Garcia 
Rating:
5.0

Very friendly and helpful. Great place to get your U-Haul.

Edgar Baquero 
Rating:
5.0

Customer did not leave a comment.

Max Traeger 
Rating:
5.0

Very friendly and helpful.

Daniel Schaefer 
Rating:
3.0

Customer did not leave a comment.

Felipe Rodriguez 
Rating:
5.0

Tracy is always so helpful! I have used different locations to rent in the past and this location isfar and away the best one for me.

Patricia Roddy 
Rating:
5.0

Customer did not leave a comment.

Wilbur Robinson 
Rating:
5.0

They are so kind and helpful

Sara Wilson 
Rating:
3.0

Customer did not leave a comment.

Nicolas Gonzalez 
Rating:
4.0

The lady that unloaded me was very helpful and friendly. I can’t recall her name.

RYAN WARREN 
Rating:
1.0

The car dolly I rented was recommended by U-Haul for me to use. My car did not fit on this car dolly so I rented it for no reason and I asked for my money back the girl told me she had to speak to her regional manager, and that she would call me within an hour and I never received a call back.

Marc Andros 
Rating:
2.0

24/7 check out truck, did not work, had to call support line. Managed to get truck after 30-45 mins delay. 24/7 check in truck, did not work. It timed out and did not provide confirmation and receipt. I took the time to go to the office and hand in the keys, They said they would take care of it. After all this, I had filled the truck with gas, I thought to where it was when I received it. I was charged for not one, but 2 gallons of gas. Wasted 1 hour of my time messing about with check in, then get charged for gas. Not a good experience.

Robert Burnett 
Rating:
5.0

Customer did not leave a comment.

Gerald Kekule 
Rating:
5.0

Excellent customer service from the nice lady that was working there (I forgot her name) she even picked me up from my car in the parking lot in a golf cart and dropped me back off at my car when I dropped off the van. 10/10 experience!

Connor Kerzee 
Rating:
5.0

Customer did not leave a comment.

greg NICHOLS 
Rating:
5.0

Customer did not leave a comment.

Gaige Martin 
Rating:
5.0

Customer did not leave a comment.

James Mayo 
Rating:
5.0

Customer did not leave a comment.

shawn crowell 
Rating:
5.0

Staff was friendly, professional, and thorough. The process was quick and easy.

Murrell Keen 
Rating:
5.0

Very friendly lady at the Uhaul counter.

Maureen Yingling 
Rating:
5.0

Great experience!

Kenneth Mallory 
Rating:
5.0

Customer did not leave a comment.

TERRY ALDRICH 
Rating:
5.0

Customer did not leave a comment.

Sardorbek Kuranbaev 
Rating:
5.0

Everything was excellent; courteous and informative employees; truck ran fine and all equipment was functional. Just keep up the good work.

BOBBY HALL 
Rating:
5.0

Couple was super sweet and helpful

Caitlin Cross 
Rating:
5.0

Nothing everything was great

Jose Perez 
Rating:
5.0

Customer did not leave a comment.

Franzjosef Quijano 
Rating:
5.0

Very friendly and helpful staff. Will rent from All Purpose Storage again!

TOMAGWA Healthca Majorwitz 
Rating:
5.0

Tracy was super friendly and helpful.

Sara wilson 
Rating:
5.0

Location is a bit short on space, tight squeeze getting in and out, otherwise everything went smoothly.

Lori A Haines 
Rating:
5.0

Great customer service during pick up and drop off!!!

Stacy Thornton 
Rating:
3.0

It would have been quicker and easier to just pick up the keys from an employee. I ended up needing an employees help.

Mallory Martin 
Rating:
5.0

I have felt with Tracy for years and have never been disappointed.

Shane Dear 
Rating:
5.0

The Lady was very kind and helpful with my reservation. She even went out in the rain and helped me hook up my trailer. They don’t make employees like this nowadays! Thanks for everything!

Leon Daniel 
Rating:
5.0

Customer did not leave a comment.

DANIEL MAJORWITZ 
Rating:
5.0

I forgot her name The rep that assisted me was fantastic. She was very professional and helpful.

Denise Davis 
Rating:
4.0

Customer did not leave a comment.

Christine Guerrero 
Rating:
4.0

Na

Jeffrey Ellena 
Rating:
5.0

Customer did not leave a comment.

JESUS GOMEZ 
Rating:
5.0

Everything was wonderful

Sheila Foster 
Rating:
5.0

Customer did not leave a comment.

Shannon Taylor 
Rating:
5.0

Customer did not leave a comment.

Tamara Manley 
Rating:
5.0

Customer did not leave a comment.

Jerry Hutsen 
Rating:
5.0

Customer did not leave a comment.

Kelley Lamb 
Rating:
4.0

Customer did not leave a comment.

Leo Richardson 
Rating:
5.0

Customer did not leave a comment.

Kearney Fogle 
Rating:
5.0

Customer did not leave a comment.

Dylan Scott 
Rating:
5.0

Tracy was very nice and made my rental experience smooth and without worry.

Lisa Blankenship 
Rating:
5.0

I liked having the ability of being able to drop the key off in the drop box instead of waiting for someone to help check the truck in

Kelli Evans 
Rating:
1.0

Well the service conceptually was fine. I find bait and switch situations deplorable and will preach on high the depravity and/or deception experienced. I am more offended by someone who will screw you out of $20 than $2000. The charges would have been fine had they been identified or discussed. Enjoy the $20, I will do my utmost to make sure I am able to make that the most costly $20 you ever cheated someone out of. You are a miserable waste of space. You have you until Monday August 14, 2023 if you would like discuss your choices. After that I will take to the interwebs and make a hobby posting in my free time. If you would like to test my resolve to my pettiness when I think this little of someone… test it. I’ll put a 4x8 sign in the back of my truck and drive up and down the street. I think the practice of sneaking in charges should be treated as severely as robbery. You’re a criminal. $20 hope you enjoy it.

Greg Anderson 
Rating:
5.0

Customer did not leave a comment.

Javed Irshad 
Rating:
5.0

Customer did not leave a comment.

Robert Swanson 
Rating:
5.0

From beginning to end they were awesome.

James McCloskey 
Rating:
5.0

Customer did not leave a comment.

Maurice Weakley 
Rating:
5.0

Excellent and super friendly!

BIANELLY WELCH 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ellena 
Rating:
5.0

Customer did not leave a comment.

Heather Silvio 
Rating:
5.0

Great experience!

Phillip Campbell 
Rating:
5.0

Customer did not leave a comment.

BILLY YOUNG 
Rating:
4.0

the lady was friendly

JOSUE MONTERO 
Rating:
5.0

Super nice people.

Kenneth Williamson 
Rating:
5.0

System to download photos to confirm trailer condition was extremely slow and froze the first time. This part of checking out took too long.

ALEXIS LACAZE 
Rating:
5.0

Tracy is amazing! Extremely helpful!!

Cherise Reese 
Rating:
4.0

Nothing

William Montague 
Rating:
5.0

some of the trailer lights did not work.

Jeffrey Klein 
No reviews have been submitted for this location.

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