They changed my contract where I had to return the uhaul to same location. They knew I was traveling 60 miles away. The contract was not set up that way originally but they changed it for some reason.cost me lots of money.DEBORAH B.
Customer Reviews for All Purpose Storage
(Distribuidor de U-Haul del vecindario)
Tomball, TX 77375
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb.: 8 a. m. - 4:30 p. m.
- Dom.: 12 p. m. - 4:30 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
All goodDOUGLAS V.
El cliente no dejó un comentario.Robert N.
I do not like having to send a photo of my driver's license over the internet.Bruce M.
El cliente no dejó un comentario.Patrick M.
Your prices are ridiculous. And you over charged me like a $100.. the share thing is a pain in the butt.JOHN K.
Excellent receptions by the lady at the desk Sonny janabiSonny J.
El cliente no dejó un comentario.Luis S.
El cliente no dejó un comentario.MICHAEL P.
Not much to improve. Excellent service and staff was extremely helpful.Kimberly T.
The moving companies that I booked were awful. The first one was 2 hours late and if they were on time, we wouldn't have drove in the rain with our trailer that they helped load in addition to the Uhaul. And they moving company that unloaded us was 40 minutes late AND put 3 dings in our new walls and didn't apologize when they left. Just very disappointed in the movers that you recommended on your website when I booked the van!Jeffrey R.
Office staff extremely helpfulDoug C.
El cliente no dejó un comentario.Michael P.
Got a flat on the trailer and had to wait 4 hours for someone to get there to change it. The guy that came called and could barely speak english and had to try to lead him to where we were over facetime and couldn't hardly understand a word. 4 hours was a ridiculous amount of time to have to wait for repair.Leigh Anne V.
El cliente no dejó un comentario.ZACHARY T.
El cliente no dejó un comentario.CHRISTINA W.
The level of customer service here is remarkable Tracie is smart , polite and knowledgeable I would recommend this place to everyoneEDWARD P.
El cliente no dejó un comentario.Michael P.
This is my go to place for U-Haul Tracie is wonderful but when I turned the truck in I KNOW FOR A FACT THE FUEL WAS AT THE CORRECT LEVEL but I was charged anywayEDWARD P.
El cliente no dejó un comentario.Richard H.
Nothing, it went fine.Gregory C.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.TONY W.
El cliente no dejó un comentario.Janie S.
El cliente no dejó un comentario.Eric P.
El cliente no dejó un comentario.Monty B.
El cliente no dejó un comentario.Donald H.
El cliente no dejó un comentario.JEFFREY H.
El cliente no dejó un comentario.PAULLEO B.
El cliente no dejó un comentario.PAULLEO B.
This will be my default locationJimmy C.
El cliente no dejó un comentario.EDGAR D.
Tracy did an excellent job in very high temps making sure all lights worked, trailer was secure and condition verified.JAMES F.
Cheerful and helpful staffGeorge D.
The reservation I made for the 6 x 12 trailer was for pick up at the U-Haul Conroe, TX location. However, on the date I was scheduled to pick up this trailer, that equipment was not available and I had to drive to the Tomball, TX location.JOSEPH RALPH W.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Roland S.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.john S.
El cliente no dejó un comentario.Oran W.
Not happy with their customer service at all. The most inconvenient experience.Teresa G.
Nothing! Great customer service as wellMELISSA G.
Tracy was the best help I was in a rush for a flight and she handled my case like I was VIP. If you are in the area and in need of a rental if you go anywhere else you're doing yourself an injusticeMukwelle N.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.STEPHEN H.
El cliente no dejó un comentario.Courtney B.
El cliente no dejó un comentario.CURTIS F.
Customer service sucked. The lady had a crappy attitude and even stated that if I didn't guaranteed I'd have truck back on time she wouldn't rent to me because she was tired of being liked to. As a customer, I've never experienced such bad customer service. Very impolite and down right nasty attitude.JAMES M.
I Prefer face to face interaction, this location was extremely personable. Would defiantly recommend. Pricing and agreement very straight forward.Ryan A.
El cliente no dejó un comentario.Pamela G.
El cliente no dejó un comentario.Karl K.
The truck smelled like rotten food and cigarette smoke. Seriously gross and had to deal with it for three days.Lawrence Scott M.
El cliente no dejó un comentario.WILLIAM J.
El cliente no dejó un comentario.Steven B.
Location was amazing but the rate that I was accessed was ridiculous because I had to travel 2 times with the equipment so I ended up paying double the rate. Prices are not comparable to other moving companies and for the price I was charged I could have paid a moving company to move me.DEANN S.
Tell the customer to stay in front of the representative until received a text message to check the equipment.SVETLANA D.
Great pick up location!!! The customer service was outstanding.Sandra L.
El cliente no dejó un comentario.STEPHEN M.
One of the tires is worn and is need of replacement. Customer service at the pickup location was awesome.Thomas C.
El cliente no dejó un comentario.James F.
The manager was more than accommodating for my unique circumstance and went out of her way to assist me with a solution to my dilemma. I will continue to rent from this location for all my future needs.Shane D.
I was charged for an extra day when my original reservation was set up for Saturday thru Thursday. I received a call from All Purpose Storage in Tomball, Texas, â€œthe renting locationâ€ stating they would like me to pick up a day early since they had a lot of reservations on Saturday morning and they would add an extra day free of charge for them asking me to pick up a day early. I did as they requested and picked up a day early to accommodate them and now I am being charged an extra day when my original pick up day was Saturday.JEREMY H.
El cliente no dejó un comentario.ARACELY M.
The truck was low of oil, we out 3 quarts in.Melissa P.
El cliente no dejó un comentario.Sammie D.
El cliente no dejó un comentario.Jack H.
El cliente no dejó un comentario.Cynthia M.
Could light up the area where after hour vehicles need to park and make instructions where they can be seen.cynitha W.
The lady was nice at first, then at some point, when I went to Walmart after getting the U-Haul trailer, I came out, and the trailer was off if its hitch. The guy who installed it didn't even tighten it down to the hitch, and one chain fell off, plus, the chains were completely backward. If I had not found this, it could have caused a major accident on the freeway, killing my children and me. So, I was supposed to have the trailer back Saturday at 9 AM??? I didn't even know if I was going to have it back by that day or time - that is why I asked a U-Haul employee about this in person. She said if I bring the trailer back after hours, I would simply be charged for another day; that is it! First thing Saturday morning, some other female employee called my wife, threatening to charge me $50 plus the extra day. She gave some line about â€œhard times; I infringed on another reservationâ€¦.â€ Wait a minute here. A business is responsible for their own reservations. If this were the case, why was I not notified in the first place? Do you want to know what I think really happened? I believe that the female employee that called my wife made a mistake and made too many reservations, plain and simple!DARREN H.
El cliente no dejó un comentario.GENE C.
Ensure vehicle is clean and all animal scents and hair removed. All else good.Cynthia M.
El cliente no dejó un comentario.DENIS C.
El cliente no dejó un comentario.JAMES KENNETH W.
El cliente no dejó un comentario.CARLOS G.
Why when reserving the truck you pick the rate of 19.95 but are charged $89.00 that's false advertisement. I'm not happy about that at all. Per the contract you will give the best rate so it should state the rates my apply or become higherMECHELLE M.
I was highly disappointed in the bait and switch tactic used to boost my costs for the rental by more than 20%. When I made my rental reservation online I made it with a location near my home that made pickup and return easy for me. However, when I went to pick up the unit, I was told that my reservation that works out to been moved to another location 8 miles further from my home. This not only created an unplanned delay in getting the unit, it also added 17 miles to my mileage charge. At $1.09 a mile that added over $18 (about 25%) to my total cost. I consider this a classic "bait and switch" - giving me a quote and ultimately creating factors to boosts that quote by switching to another location. I can see how this practice implemented nationwide is a great, although shady, way to increase revenue for U-Haul at the expense of customers. Once they've manipulated the customer into a rental they obviously won't have time to change or re=shop, it's a slam dunk for U-Haul. I would not say I won't use U-Haul again, It's a bit of a captive market. And the local people were very nice and the equipment was good. But I will tell anyone who will listen to watch out for this shady practice.Gary A.
El cliente no dejó un comentario.Carol B.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.CARSON A.
El cliente no dejó un comentario.GERARDO R.
El cliente no dejó un comentario.Mike L.
El cliente no dejó un comentario.Bobby T.
El cliente no dejó un comentario.JOYCE S.
Ready to go and very helpful and friendly. Saw me as I pulled in and directed me where to go the moment I pulled in. Was in and out within minutes.Chris M.
There was only one person to help more than 5 people who were renting at that time frame.Mark A.
El cliente no dejó un comentario.Donna M.
Great service and very courteousPamela P.
El cliente no dejó un comentario.Brent R.
El cliente no dejó un comentario.GALIP HAKAN G.
El cliente no dejó un comentario.CHARLES P.
Very convenient, nice fuel station 1/2 mile away for easy fillup. Simple virtual checkout process.David S.
Had to move some furniture, only had a vehicle w no hitch (Didn't realize until I was backing up to the pull behind I rented). Location I was at didn't have any 10 ft trucks. Brittany, without being prompted, called another location. Traci stayed late on a Friday to help me out and get me into what I needed to get my job done. Highly recommend!Steven B.
El cliente no dejó un comentario.Dustin L.
El cliente no dejó un comentario.LUKE B.
No improvement necessary, facilities, personnel, and equipment were all top notch.Mark P.
Friendly and very helpfulâ€¦ Highly recommend themThomas N.
The staff here are always super helpful and friendly! They go out their way to make your rental experience the best it can be! 10/10 would recommendMICHAEL B.
El cliente no dejó un comentario.FRANK P.
El cliente no dejó un comentario.OMAR T.
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