Customer Reviews for All Purpose Storage
(Distribuidor de U-Haul del vecindario)

1450 comentarios

9521 FM 2920 Rd   Tomball, TX 77375

(281) 351-5197

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 351-5197

9521 FM 2920 Rd
Tomball, TX 77375

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Cheerful and helpful staff

George D. 
Clasificación:
3.0

The reservation I made for the 6 x 12 trailer was for pick up at the U-Haul Conroe, TX location. However, on the date I was scheduled to pick up this trailer, that equipment was not available and I had to drive to the Tomball, TX location.

JOSEPH RALPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roland S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oran W. 
Clasificación:
2.0

Not happy with their customer service at all. The most inconvenient experience.

Teresa G. 
Clasificación:
5.0

Nothing! Great customer service as well

MELISSA G. 
Clasificación:
5.0

Tracy was the best help I was in a rush for a flight and she handled my case like I was VIP. If you are in the area and in need of a rental if you go anywhere else you're doing yourself an injustice

Mukwelle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CURTIS F. 
Clasificación:
2.0

Customer service sucked. The lady had a crappy attitude and even stated that if I didn't guaranteed I'd have truck back on time she wouldn't rent to me because she was tired of being liked to. As a customer, I've never experienced such bad customer service. Very impolite and down right nasty attitude.

JAMES M. 
Clasificación:
4.0

I Prefer face to face interaction, this location was extremely personable. Would defiantly recommend. Pricing and agreement very straight forward.

Ryan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl K. 
Clasificación:
3.0

The truck smelled like rotten food and cigarette smoke. Seriously gross and had to deal with it for three days.

Lawrence Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

Location was amazing but the rate that I was accessed was ridiculous because I had to travel 2 times with the equipment so I ended up paying double the rate. Prices are not comparable to other moving companies and for the price I was charged I could have paid a moving company to move me.

DEANN S. 
Clasificación:
4.0

Tell the customer to stay in front of the representative until received a text message to check the equipment.

SVETLANA D. 
Clasificación:
5.0

Great pick up location!!! The customer service was outstanding.

Sandra L. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
5.0

One of the tires is worn and is need of replacement. Customer service at the pickup location was awesome.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

The manager was more than accommodating for my unique circumstance and went out of her way to assist me with a solution to my dilemma. I will continue to rent from this location for all my future needs.

Shane D. 
Clasificación:
3.0

I was charged for an extra day when my original reservation was set up for Saturday thru Thursday. I received a call from All Purpose Storage in Tomball, Texas, “the renting location” stating they would like me to pick up a day early since they had a lot of reservations on Saturday morning and they would add an extra day free of charge for them asking me to pick up a day early. I did as they requested and picked up a day early to accommodate them and now I am being charged an extra day when my original pick up day was Saturday.

JEREMY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARACELY M. 
Clasificación:
3.0

The truck was low of oil, we out 3 quarts in.

Melissa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jack H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia M. 
Clasificación:
5.0

Could light up the area where after hour vehicles need to park and make instructions where they can be seen.

cynitha W. 
Clasificación:
3.0

The lady was nice at first, then at some point, when I went to Walmart after getting the U-Haul trailer, I came out, and the trailer was off if its hitch. The guy who installed it didn't even tighten it down to the hitch, and one chain fell off, plus, the chains were completely backward. If I had not found this, it could have caused a major accident on the freeway, killing my children and me. So, I was supposed to have the trailer back Saturday at 9 AM??? I didn't even know if I was going to have it back by that day or time - that is why I asked a U-Haul employee about this in person. She said if I bring the trailer back after hours, I would simply be charged for another day; that is it! First thing Saturday morning, some other female employee called my wife, threatening to charge me $50 plus the extra day. She gave some line about “hard times; I infringed on another reservation….” Wait a minute here. A business is responsible for their own reservations. If this were the case, why was I not notified in the first place? Do you want to know what I think really happened? I believe that the female employee that called my wife made a mistake and made too many reservations, plain and simple!

DARREN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

GENE C. 
Clasificación:
3.0

Ensure vehicle is clean and all animal scents and hair removed. All else good.

Cynthia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS G. 
Clasificación:
3.0

Why when reserving the truck you pick the rate of 19.95 but are charged $89.00 that's false advertisement. I'm not happy about that at all. Per the contract you will give the best rate so it should state the rates my apply or become higher

MECHELLE M. 
Clasificación:
4.0

I was highly disappointed in the bait and switch tactic used to boost my costs for the rental by more than 20%. When I made my rental reservation online I made it with a location near my home that made pickup and return easy for me. However, when I went to pick up the unit, I was told that my reservation that works out to been moved to another location 8 miles further from my home. This not only created an unplanned delay in getting the unit, it also added 17 miles to my mileage charge. At $1.09 a mile that added over $18 (about 25%) to my total cost. I consider this a classic "bait and switch" - giving me a quote and ultimately creating factors to boosts that quote by switching to another location. I can see how this practice implemented nationwide is a great, although shady, way to increase revenue for U-Haul at the expense of customers. Once they've manipulated the customer into a rental they obviously won't have time to change or re=shop, it's a slam dunk for U-Haul. I would not say I won't use U-Haul again, It's a bit of a captive market. And the local people were very nice and the equipment was good. But I will tell anyone who will listen to watch out for this shady practice.

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARSON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE S. 
Clasificación:
4.0

Ready to go and very helpful and friendly. Saw me as I pulled in and directed me where to go the moment I pulled in. Was in and out within minutes.

Chris M. 
Clasificación:
4.0

There was only one person to help more than 5 people who were renting at that time frame.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M. 
Clasificación:
5.0

Great service and very courteous

Pamela P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent R. 
Clasificación:
5.0

N/C

KEITH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GALIP HAKAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

Very convenient, nice fuel station 1/2 mile away for easy fillup. Simple virtual checkout process.

David S. 
Clasificación:
5.0

Had to move some furniture, only had a vehicle w no hitch (Didn't realize until I was backing up to the pull behind I rented). Location I was at didn't have any 10 ft trucks. Brittany, without being prompted, called another location. Traci stayed late on a Friday to help me out and get me into what I needed to get my job done. Highly recommend!

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUKE B. 
Clasificación:
5.0

No improvement necessary, facilities, personnel, and equipment were all top notch.

Mark P. 
Clasificación:
5.0

Friendly and very helpful… Highly recommend them

Thomas N. 
Clasificación:
5.0

The staff here are always super helpful and friendly! They go out their way to make your rental experience the best it can be! 10/10 would recommend

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA W. 
Clasificación:
5.0

The dealer in Mississippi went out of his way when broken down to satisfy my wife and lp

WILLIAM C. 
Clasificación:
5.0

Very friendly

JAMES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan R. 
Clasificación:
1.0

Truck was unacceptable.

KENNETH N. 
Clasificación:
1.0

The mangers owner not sure which one he was pick up the phone was very rude to me and even hung up the phone .. when I was stil talking never got a bill for the use of the uhaul yet .. the lady in the. Front was all so very rude at the storage too .. stay away from that place don't go their ever again worst experience of my life .. that says a lot

JASON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB L. 
Clasificación:
1.0

Lady on phone was rude both times she called. Did not give us correct address and charged us for her mistake

Dylan W. 
Clasificación:
5.0

always helpful and easy to work with...I use them every time I rent a trailer and truck

TOMMY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
5.0

Nothing. The lady that helped me out was amazing. Made it easy for me. Gracias.

Miguel C. 
Clasificación:
4.0

I was told that a one way trailer I would be refunded for the last day if I returned it early. When I returned said trailer I was told that the rental for a one way trailer was a flat rate and if I returned it early I did not get a refund due to the flat rate. Your website does not state that this is a flat rate and it also does not state that a refund would be issued but your representative did. I filed a complaint and am waiting for resolution. My suggestion is for all staff wether a actual UHaul center or affiliate information should be the same.

Daphne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANDLER T. 
Clasificación:
5.0

No improvements needed. The personnel went above and beyond in their service.

Carol S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell B. 
Clasificación:
5.0

Very helpful and friendly personnel at drop off location. I had never returned a trailer before and was rushed because of a funeral I had to attend. The manager made the drop off go quickly and smoothly. Thank you!!

Richard P. 
Clasificación:
5.0

The sales lady was very nice and it was easy to pick up the trailer.

john L. 
Clasificación:
2.0

The lady who ran the site said she was going to be busy when she called to confirm my rental and asked me to bring my patients- reasonable enough. This lady also asked that I upload my drivers license before coming in to make the process a lot smoother- again reasonable enough. I did both of those of things. Upon entering the location she had no customers, needed three different forms of identification because mine and my boyfriends weren't good enough she needed my moms - mind you we are over 30 years of age. I understand she needed an instate ID - I have an in state ID but she refused to take it. She also sent us the link to the wrong trailer to be rented and confirmed three times. The third time she asked us to take our own photos and said she was going to try again - she made it seem like she was coming back but she never came back(she has 2 driveways one for her storage and one for her rentals). I ended up calling her and she stated I told you to take your own pictures and submit those. We did finally receive the actual trailer link we rented and we're able to submit those pictures and she called me about 10-15 min after we left to see if we were ok. If this were my first UHAL rental I would probably never use you again. She was very unorganized and not very customer friendly.

WILLIAM D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEROMIE T. 
Clasificación:
1.0

Lot where the vehicle was parked had no lighting. Extremely difficult to navigate the process since the key pickup was different than the drop off box.

Regina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerhard L. 
Clasificación:
5.0

Continue doing what you been doing. Fantastic customer service.

MINH N. 
Clasificación:
5.0

Very professional

Maximo C. 
Clasificación:
5.0

Great job keep up the awesome performance

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN P. 
Clasificación:
5.0

Customer service was awesome! Fast and friendly!

James F. 
No se han enviado comentarios para esta ubicación.

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