Customer Reviews for All Purpose Storage
(Distribuidor de U-Haul del vecindario)

1,534 comentarios

9521 FM 2920 Rd   Tomball, TX 77375

(281) 351-5197

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 4:30 p. m.
  • Dom.: 12 p. m. - 4:30 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 351-5197

9521 FM 2920 Rd
Tomball, TX 77375

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 8 a. m. - 4:30 p. m.
  • Dom.: 12 p. m. - 4:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The customer service was excellent. I use this location often.

ADAM Z. 
Clasificación:
5.0

Thanks for everything.

Mohammad F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakotajames C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLENE G. 
Clasificación:
4.0

I was in a short notice situation. I passed by 4 other locations while thinking. It was painless practically . I've rented before at other locations. I'm usually feeling fleased by either the information or cost. I end up wanting to go buy a new truck to avoid this feeling. I felt relaxed after this rental.

WILLIE T. 
Clasificación:
3.0

The location is fine. My experience with UHaul, however, is not so much. Was told I had to go to a different location,(about 25 miles, round trip, out of the way). When I spoke to customer service about getting a credit for the extra mileage I was now required to drive, I was told I would have 25 miles credit added to the rental. After I turned the vehicle in, I was charged the extra mileage. Not really a huge deal, being about $19 with taxes added, but not good-faith with flat out being lied to by your customer service.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
5.0

.

Luis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOEL E. 
Clasificación:
5.0

The lady that helped me was very friendly and knowledgeable. The whole thing was great so smooth!!

Stefani N. 
Clasificación:
5.0

El cliente no dejó un comentario.

EARL B. 
Clasificación:
4.0

The people at this location were very friendly and efficient. We had no problems and I would highly recommend them.

JIMMIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederico D. 
Clasificación:
4.0

Tire pressures were low when car picked up

ALFREDO H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PABLO FRANCISCO T. 
Clasificación:
5.0

It was already great.

SUSAN W. 
Clasificación:
3.0

I dropped the uhaul off after hours. The lady I spoke with was informative giving drop off details over the phone.

MARCEIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DREW E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY P. 
Clasificación:
4.0

Drop off process needs to be better - especially being able to leave the key and lock in a secure drop box. Area where trucks are left needs to have more lighting. Staff was great at assisting when I needed to extend the time to utilize the truck!!

Vernita W. 
Clasificación:
5.0

Great customer service. I tend to always use this location. Convenient and very efficient.

Michael M. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE - VERY KIND AND UNDERSTANDING LADY!

Rachel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA B. 
Clasificación:
5.0

Employees were fast and friendly. Great customer service!! The pre-trip inspection was great. It reassured me that the equipment I was renting would perform great.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

YULINSEYA F. 
Clasificación:
1.0

Nicked and dimed me over being two day late with blankets ,didn't mind 40 extra a day for truck but for dolly and blankets is to much !!!

WILLIAM S. 
Clasificación:
2.0

Bad attitude, definitely not customer service oriented.

Eli D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
2.0

We reserved a vehicle 2 days in advance, but none was available. We were sent to another location 8 miles away, wasting 1.5 hours while paying $500/hr for movers, appraisers, and legal enforcement waiting at the moving location. UHaul clerk's response was, "You want the truck or not." I was given a truck with only 1/4 tank of gas, wasting more time before being able to start the move. I was charged for a dolly we did not use. Truck was left overnight in the unsecured UHaul lot, I was charged for the 17 miles extra because UHaul could not fulfill my order that was confirmed 2 days in advance, and I now see there is a $20 convenience fee not mentioned, but texted to my office phone on a Sunday, for not texting when the vehicle was parked in the UHaul lot at 6:30 pm when the lot was closed, despite the rental going to 6:45, and being later in time due to UHaul's agent's issues.

KEVIN J. 
Clasificación:
2.0

Gave me a with no fuel, and charged me for it. Also overcharged for mileage, and after hours return options were not explained.

QUINCY A. 
Clasificación:
5.0

Nothing. Great experience

MATTHEW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

Truck was old and has power steering pump going out.

BRUCE R. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
5.0

Great service in Tomball Texas. Stacey and her co-worker were awesome. I will go back again for sure. Thank you, thank you, thank you!!!!!!!!!!!!!!!!

Andreau M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIE S. 
Clasificación:
4.0

The online system to check out the vehicle is terrible, it's supposed to be swift and efficient, it took me 40mins to go through the online process and approvals. I will NEVER use this process again and I will tell all friends, family and anyone who will listen to avoid this online system.

Andrew F. 
Clasificación:
5.0

I can't think of anything.

mary S. 
Clasificación:
5.0

People wete great

Bruce R. 
Clasificación:
5.0

This was the 2nd time I came here to rent a truck. The 1st time was because one of their competitors totally dropped the ball, they came through like champs. So needless to say when I needed to rent another truck they were the 1st ones I looked up. Great people.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

Nothing, all convenient, easy and friendly

MARK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER V. 
Clasificación:
1.0

They changed my contract where I had to return the uhaul to same location. They knew I was traveling 60 miles away. The contract was not set up that way originally but they changed it for some reason.cost me lots of money.

DEBORAH B. 
Clasificación:
5.0

All good

DOUGLAS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
4.0

I do not like having to send a photo of my driver's license over the internet.

Bruce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
4.0

Your prices are ridiculous. And you over charged me like a $100.. the share thing is a pain in the butt.

JOHN K. 
Clasificación:
5.0

Excellent receptions by the lady at the desk Sonny janabi

Sonny J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

Not much to improve. Excellent service and staff was extremely helpful.

Kimberly T. 
Clasificación:
2.0

The moving companies that I booked were awful. The first one was 2 hours late and if they were on time, we wouldn't have drove in the rain with our trailer that they helped load in addition to the Uhaul. And they moving company that unloaded us was 40 minutes late AND put 3 dings in our new walls and didn't apologize when they left. Just very disappointed in the movers that you recommended on your website when I booked the van!

Jeffrey R. 
Clasificación:
5.0

Office staff extremely helpful

Doug C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Got a flat on the trailer and had to wait 4 hours for someone to get there to change it. The guy that came called and could barely speak english and had to try to lead him to where we were over facetime and couldn't hardly understand a word. 4 hours was a ridiculous amount of time to have to wait for repair.

Leigh Anne V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA W. 
Clasificación:
5.0

The level of customer service here is remarkable Tracie is smart , polite and knowledgeable I would recommend this place to everyone

EDWARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

This is my go to place for U-Haul Tracie is wonderful but when I turned the truck in I KNOW FOR A FACT THE FUEL WAS AT THE CORRECT LEVEL but I was charged anyway

EDWARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
3.0

Nothing, it went fine.

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monty B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULLEO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULLEO B. 
Clasificación:
5.0

This will be my default location

Jimmy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR D. 
Clasificación:
4.0

Tracy did an excellent job in very high temps making sure all lights worked, trailer was secure and condition verified.

JAMES F. 
Clasificación:
5.0

Cheerful and helpful staff

George D. 
Clasificación:
3.0

The reservation I made for the 6 x 12 trailer was for pick up at the U-Haul Conroe, TX location. However, on the date I was scheduled to pick up this trailer, that equipment was not available and I had to drive to the Tomball, TX location.

JOSEPH RALPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roland S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oran W. 
Clasificación:
2.0

Not happy with their customer service at all. The most inconvenient experience.

Teresa G. 
Clasificación:
5.0

Nothing! Great customer service as well

MELISSA G. 
Clasificación:
5.0

Tracy was the best help I was in a rush for a flight and she handled my case like I was VIP. If you are in the area and in need of a rental if you go anywhere else you're doing yourself an injustice

Mukwelle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CURTIS F. 
Clasificación:
2.0

Customer service sucked. The lady had a crappy attitude and even stated that if I didn't guaranteed I'd have truck back on time she wouldn't rent to me because she was tired of being liked to. As a customer, I've never experienced such bad customer service. Very impolite and down right nasty attitude.

JAMES M. 
Clasificación:
4.0

I Prefer face to face interaction, this location was extremely personable. Would defiantly recommend. Pricing and agreement very straight forward.

Ryan A. 
No se han enviado comentarios para esta ubicación.

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