Just rightMichael R.
Customer Reviews for All Purpose Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Lee T.
Unfortunately our Uhual truck experience was not a good one. 2 hours before had to pick up our truck, our location was changed. I called to confirm the truck and the lady said yes she has it, but we have to be there an hour earlier because she has to leave for an appointment. It was very inconsiderate and selfish on her part. Also we had reserved a trailer which was not at her location and we had to drive to a different location to pick up the trailer. Luckily my husband and I made it an hour earlier to pick up the truck, but when mu husband drove the truck to our house there was something wrong with the exhaust. So we had to move over 800 miles yelling to hear each other in the cab because the exhaust was sooooooo loud. Terrible experience for a Uhaul truck.Carolyn H.
I had originally rented my uhaul from a location that was within 2 miles of my house. At the last minute I received a change notice and I had to go about 18 miles from my house to pick up the uhaul and then go back the other way. It was very inconvenient and very frustrating.sheri R.
The 24/7 pickup wasn't working when I picked up U-Haul so the lady had to enter it in her computer which changed the price and drop-off location. She got it somewhat fixed and the next day I was able to get the drop-off location changed back to where it was originally agreed upon. Overall it worked out and I dropped it off a day early. Thank YouDavid M.
The people in place make the difference. Janie is a very polite person. I will count on her when I need your services. I can't count on your hwy 80 Pearl Ms location. Refer to my review of that location for more. I walked in Janies office and I was greeted with kindness and respect. I will FP business work Janie from now on.Jimmy B.
El cliente no dejó un comentario.shivon D.
El cliente no dejó un comentario.Cindy M.
It would help if Uhaul kept an on-hand inventory of staple moving supplies. The moving blankets and dolly were in short supply upon pick-up.JESUS F.
El cliente no dejó un comentario.Zack D.
El cliente no dejó un comentario.Ronald B.
Ms Janie was awesome, knowledgeable and very helpful.Linda H.
Mrs. Janie Johnson was the lady that was working when i picked up the Uhaul truck. She was extremely nice and kind. She made my first Uhaul rental experience wonderful and she derserves a raiseJustin C.
El cliente no dejó un comentario.Eleanor C.
Nothing every thing was great!Avery S.
Service from the management staff was excellent. Everything went as expected with friendly support, direction and care.BOBBY H.
This was one of the worst experiences of my life. I ordered a mid-sized truck and I was given your largest truck. To say this was a problem is greatly understating it. I am 5'2'' and could hardly handle the thing. I drove this monster truck from Jackson, MS to Panama City, FL. My husband does not drive much any more and he was more afraid than I was. I told the personnel at the Pearl location (where I was dropped off and thought my truck would be located) how upset I was. There's nothing wrong with your employees because they were wonderful. I had very little furniture that needed moving. This was AWFUL!!!!!!!!!!!Marsha G.
I have used uhaul for over 5 years off and on, I have never exsperance such great Customer Service they way I have at this location. Mrs. Janie made me feel welcome. It's good to see someone who loves what they do, also the love and care she shows for people. From now on when I need a uhaul this location will be my only choice. Thank you for having God's Angel at this location. Please don't change always Stay the same. Thank you, Merry Christmas and New yearINETTA R.
Great office personnel.Alethea P.
El cliente no dejó un comentario.Jeff H.
I enjoyed meeting and conversing with Janie. She is very pleasant and welcoming. The facility was very clean and organized. I will use this rental location as the need arises in the future, as well as share my information and experience with friends and co-workers. Graciastammy U.
El cliente no dejó un comentario.Diaundrea L.
No improvements are recommended as no issues were found. The manager is extremely nice and professional! The truck and supplies were well maintained and I look forward to doing business with Uhaul at this location again.SHAMONICA K.
El cliente no dejó un comentario.diane C.
Nothing. Very good experience.MEL E.
El cliente no dejó un comentario.MARLENE C.
Have them actually check the truck before they rent it to someone.MICHAEL S.
El cliente no dejó un comentario.ANNE S.
El cliente no dejó un comentario.TAMMY V.
El cliente no dejó un comentario.CORNELL S.
Jamie at All Purpose Mini Storage was efficient and very friendly. She gave great customer service!QUILA K.
We were very well satisfied with our move experience and the friendly folks we dealt with. Thank you to Lisa in Pearl MS and Melvin in Mtn View AR.BETTY G.
El cliente no dejó un comentario.ANGELA G.
Received wonderful hospitable service from Janie. She made sure we had a specific request and went out of the way to make it happen and provide pick-up service from the Airport - GREAT Service and highly recommended.WENORA F.
El cliente no dejó un comentario.STEPHEN G.
I had a great experience - friendly, competent assistanceDEBORAH W.
Absolutely nothing!CHRISTOPHER H.
El cliente no dejó un comentario.BILLY P.
El cliente no dejó un comentario.ROMAIN NOEL H.
El cliente no dejó un comentario.DONNA L.
Ms. Jeanie was very helpful and displayed excellent customer service. She was personable and very patient during the whole rental truck process. I would recommend her and that particular location for business to anyone. She is a very nice lady and treated me as if I was more than just a customer...Thanks Ms. Jeanie for such a POSITIVE experience!!!!KETRA M.
El cliente no dejó un comentario.Betty W.
My csr was fabulous. I tried to rent a truck at the pearl location csr not as wonderful. Truck was clean and we'll maintained.DONNA H.
Excellent job on setting up the reservation and checking it in when we were finished. Kept in contact with me.throughout the move .FRANK H.
El cliente no dejó un comentario.MICHELLE B.
The U Haul booking system was deplorable. I booked a 5x8 in Oxford, MS 3 weeks in advance and the day before p/u was told it's not available and the nearest is 2 hours away. I called a location in Jackson, MS who said they had one available on a one-way to Houston so went over to get it. After waiting 1/2 hour for someone to help me, Jarvis says no, it's only available for local move. Said I have to go to Pearl, MS 1/2 hour away. Needless to say, I'm pretty upset by now but worst is to come. At the Pearl location it took over a hour to check out a 5x8 trailer and I was only customer there. Janie Johnson, Manager was very friendly and professional but she couldn't get online system to work, tech support couldn't get it to work. After an hour I was fed up and ready to leave w/o the trailer when I think they just entered some information, gave me a $50 discount and sent me on my way. I appreciated the discount but it did not make up for the lost hour (actually 2 hours with Jarvis' nonsense) as it made me late for my daughters graduation dinner in Oxford. Your online system really needs an overhaul. And, your personnel (Jarvis) should be trained to not make commitments over the phone and later change them.CHARLES F.
Ms Janie is so friendly and caring. She went over and beyond the call of duty to make my moving experience smoother.SHANNON H.
My U-Haul experience was amazing! I've rented moving trucks from other locations and other companies, but the staff and service I received at this particular location was by far the best. I worked with Janie, and she was excellent! She was efficient, hospitable, knowledgeable, and caring. She made sure I knew how to reach the location, worked quickly, but thoroughly through paperwork, offered information about the vehicle and equipment I was renting, and gave me detailed instructions about what to do upon my return. The service was unparalleled, and the vehicle was in much better condition than anything I had rented at other locations! Thanks for allowing me to rate this experience! If not, I would have written a letter to the corporate office to compliment your company for having such excellent staff and service. ¡Gracias!LYDIA M.
El cliente no dejó un comentario.bill B.
El cliente no dejó un comentario.ANDRIANNE M.
El cliente no dejó un comentario.LYNNE B.
El cliente no dejó un comentario.BOBBIE JEAN C.
El cliente no dejó un comentario.MARYLIN J.
A/C did not work. Due to time frame couldn't wait for another truck or get the one I rented repaired.HEATH M.
They were the only people within the Uhaul corporation that even remotely cared about helping me with my problem. If I ever need this type of service this is the ONLY location I will take my business to. If for any reason they can't accommodate me I will go to Budget or even pay three times as much to rent a Penske truck from Home Depot. The Uhaul Corporate Customer Service Department is a JOKE. They should take some time to read what is being said about them online in these reviews.ANDY T.
This location was not the most convenient nor closest, but the dealer was proactive and called me ahead of time because she needed a truck. I complied to help though out of my way/route.harry R.
El cliente no dejó un comentario.Ashley C.
Rep was very friendly and helpful. Thanks,SANDREIA D.
U-haul misrepresents the free storage. it is only at u-haul locations. If that is the case, there should not be any other storage facilities listed when you click the link for free storage. Quite misleading and very disappointed in U-haul, not to mention when I did try to get a unit at a U-haul storage, they couldn't even give me the 24 hr access on the day that I needed it.JAMIE L.