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JOHN M
Customer Reviews for All Around Tree Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe a little more lights especially after the sun goes down when dropping a truck there at night. Otherwise ok!!
Jacinto MThe ladies that helped me with the UHaul rental were AMAZING! They were very helpful and very informative!
JACQUELYN CVery helpful and friendly.
Paul SVery friendly
Karen Kthe truck I got was dirty. I posted pictures during the truck pick up however when I dropped it off I was charged for clean up because I was honest about the condition of the truck and said it was not clean enough for another family.
ASHLEY MIt was a drop off , no one was there. It went fine though the app.
Jeff LKelly was very friendly and informative. Best experience I've ever had with UHAUL.
PAUL FExcellent
Miriam HThe ladies at this location went out of their way to make sure my car was secure on the tow. I'm deeply in debt to them. Please use this out for your future UHAUL needs. I will!!!!
DeEdria MDue to a U-haul screw up, this place was FANTASTIC! They had to get the truck ready on short notice due to Move It Storage and U-haul corporate causing serious issues for this endeavor.
Jennifer MDon't change a thing, keep up the great work!
Christian PFantastic experience, highly recommend.
Chris JThe lady there was AMAZING. Very nice and welcoming. Helpful, talked to me professionally. I was unhappy with uhaul about changing my truck size at the last minute on my moving day but when I went to pick up my uhaul the lady there made me forget about it just based off her customer service!!!!!
kanetra kThe staff here was very helpful and friendly. The young lady came out to help with both connecting and unconnecting the trailer from my truck. Would certainly go back again.
Jack EAt least warn us that we may need to put fuel at the beginning.
RICHARD CAll Good
ALBERT HN/A
Corylee TExcellent friendly service.
PHILLIP MLady in charge got out of her ways to try to help me up with the towing hitch connector, super friendly, understanding, i will highly recommend this uhaul renting place in a heartbeat!
Aldo GShe was helpful and knowledgeable. Return was hassle free and quickly done. Thank you.
Carol MIf the location is closed on the return date (holidays) If returns could be made the next open day ?? Example if someone returns a rental with no one there .If someone comes in & steals the rental . the renter would be responsible for the rental.If gates are open no one there whats to stop them ???
Clint AI dropped off after hours, so can’t comment on this location
Randy LMade our move fast and easy. Thanks!
Sam HI’ve got no suggestions to make as is my experience was pleasant.
JOHN BI got the run around for where I was going to pick up the Uhaul. The first place called and switched me to another location. That location then told me the day of that they would not be able to let me pick up the Uhaul at the designated time I scheduled for which then got me sent somewhere even further out of the way. It’s such an inconvenience, luckily the place I picked it up from gave me no hassle
Lily SNothing to improve. Very professional and friendly and the location was perfect for us!!!
carmen hDrop off was a breeze! Staff was friendly and fast!
johnny lvery helpful and kind making you feel welcomed and a valued customer
Hector HGreat site and staff. Was very helpful and made the process very simple
omar aNothing, it was perfect and the. Young woman was very efficient and nice. Thank you very much
Sherry EWe had a great experience. Great customer service.
steve cDropped off at a different location
Leisha LNo issues with the location, but it was WAY further than the original location I selected near my home. So convenience was hampered but this had nothing to do with All Around Tree Care
Regan HThe lady that helped me, I dont remember her name. She was so friendly and helpful.
Troy WNo one came out of the building for 5 minutes. The new girl was polite. The lady that owned and ran the place was rude and did not explain the return process thoroughly. She was having major computer issues and had a difficult loading in the return information. She said we were over our mileage but that we were given a good rate by the Harlingen location. We did not understand why we were over and she did not explain. When we got home and went through our paperwork, we found that we had over 463 miles on our contract. When we calculated the trip, we only used 415 miles. When called to tell them this the return store did nothing, the area manager Michael Graham said there was nothing that could be done the miles were what they were. Michelle (cannot remember her last name, I do know is spanish) but me on hold and came back and said there was nothing showing up incorrect. I exlplained to each of them that there was no way we put an additional 400 miles on the truck. Our starting point was 1 mile from the Harlingen location, the return store was 2 miles from our current location. I told them why would we want to drive an extra 400 miles in a fully loaded 26' truck. We are over 55 years old and just wanted to get to our new home safely. No one wanted to help us with this situation. To this day, we never heard back from Michael Graham as Ms. Michelle said she would have him contact me. We still have no resolve, but we are out an additional $150 dollars. No way will we or our grown children (who will be moving) will use U-Haul again. We will make sure we tell everyone we come in contact with in person, twitter, facebook and any other sources that come along. Mr. and Mrs. Reed
Dennis RExcellent customer service. Will definitely use All Around Tree Care for any future U-Haul rental needs!
Jodie Zeverything was great
JUDY CI was very appreciative of the associates at this location. Kelli was very helpful and pleasant. I will definitely be returning to this location for all my uhaul needs.
James WThe staff was extremely helpful. I would highly recommend.
Jason GTook too long to return because of computer problems and was told that my refund for early return would be put on credit card.
Pat MExtremely helpful and friendly staff at dropp-off location. Will definitely use and recommend this location in the future.
Brandon VVery poor service pick up and drop off. Extremely rude and difficult process. Difficult return and rude customer service. Dissatisfied completely.
robin m