I still need a return receipt for my turn in.
HARRISON C
Customer Reviews for All American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Reservation navigation could be a little smoother, but overall the in person service was top notch.
Trinity JDon't bring a new paper drivers license , it won't work-- must have your new hard copy. One . We had already got our TN license and only had the temporary paper copy after moving from Calif.
William WGreat store easy access
MARK Li rent trucks a couple times a month for my business, when i need a 15 foot truck, I use the All American storage uhaul, i like the staff there, but during my last rental on December 6th, 2024, they charged me for a utility dolly that was in the truck. i have my own dolly, that is very expensive and adjusts to different positions, I HAVE NEVER USED a DOLLY FROM UHAUL, I don't care about the $7.00, but its the principle of charging me for something I didn't use. Really upset me, but i'm over it, and may rent from them again. everything else they do is awesome.
CHARLES GDidn’t have anyone working at the time of return
GREGORY SPlace was closed.
Courtney VN/C
JACKIE SSmooth drop off
PHILIP LNot really much to improve on. Staff was friendly and helpful, I didn't have to wait around. Equipment was clean. Overall it is a great location to rent from.
REX WN/C
DEBORAH AAnd they took extra of my deposit when the gas was barely on the half I really got rip off
CHANDA JUsed App to return after hours so can't rate staff or the inside of the facility. Did find the parking lot to be too full, making it more difficult to park the truck.
JESSICA CWonderful service, quick and painless.
JOSHUA EFriendly and professional service. Equipment was easily checked in/dropped off and process was speedy.
Stephen LPerson who helped me get the uhaul was friendly and easy to work with
Davis BStaff was extremely nice friendly and helpful. I really enjoyed talking with her. She mad reserving and returning the truck pleasant. Thank you for for your kindness.
Sylvia WN/C
Sylvia WJoshua from Pac n Roll was awesome!
Gabriel MThe truck leaked water profusely every time it rained. Rain water ran down the seatbelt and I was soaked the entire time.
Jessica AMy visit was short but very pleasant. Ray was friendly, helpful, and very efficient. I would definitely use this location for my future U-Haul needs.
Colecia MTiffany, who checked me out, is GREAT! The young lady, who checked me in and whose name I did not get, is GREAT! I will go back to this location for my future U-Haul needs.
JAMES JService was great…especially hookup of the car carrier trailer…
Donald KWe were sent to this location from Clarksville which was further and not our original reservation. Monica, the manager at the Clarksville location was very unpleasant and not at all helpful to my family or others within the store.
James AGas vehicle was EMPTY Answer phones at original store in Paris Tennessee Truck sounded like something wrong like it was chugging when we pulled out of lot Staff was wonderful lady
PAMELA BSeriously the woman who helped me needs a raise she made it so easy to complete my transaction. She was very professional
Dennis HAlways helpful and kind
Erica BThe representative was sweet and attentive. She moved fast and knew I was on a time crunch. She was terrific.
Canadra JThe ladies here were very helpful. They made the process easy.
Michael SThe online process was more stressful than I expected.
Lakennya BRey/Ray was very helpful and proffesional.
Walter CWes was great! Knowledgeable, friendly, prompt to help us with exactly what we needed. Van was clean and in perfect working order.
Mary BParking your personal vehicle on site not many places to leave your car.
Tyrone WThe employee was helpful and respectful. Thank you for allowing me to take this survey.
beverly fThe male worker was rude. He didn't want to assist with the mobile check in.
Adriene MGreat service
robert sVery Friendly and helpful .
David JIt was good for me,the location,the employee was professional, helpful and friendly. Thank to the lady that assist me on my visit.
John GNothing. Great service.
Robert HMy storage unit 76 was extremely unkempt. All my properties was damaged due to big HOLES in the ceiling and animals enter in damage destroyed all my property over $8,075 damage where I have asked for that estimate amount to be paid to me also they broke into my storage destroyed broken mirrors animals manur/feces all over my China cabinet dressers everything completely smells nasty order of animals waste. They had holes in roof which I have pictures and trying to settle out of courts. The $8,075 check has not been sent to me yet. The two managers Carrie refused to give me the owner phone number and I have emailed them over 4 times to settle and refuse to let me deal with the owner Mr Anderson ONLY!! I'm have the worse experience with them I paid on time every month never missed a payment for over 2 years. So ZERO recommend!!! I will be taking legal actions in no settlement of amount asked. Mr Anderson may contact me by phone or email to mail me the settlement check or forward the settlement check into my account at Fortera Credit union mail to the bank with my name on check to either Hopkinsville or Clarksvile Fortera Credit Union. Asap thank you.Sincerely Valeria Adams 10/15/22
Valeria A | Overall ExperienceVery good
MIGUEL S | Overall ExperienceGap in the walls,ceilings with holes, rats by the dozens,bugs en masse, management has had a full voicemail for three years running,all of my belongings were ruined while I was overseas.Absolute scam.
MARY S | Overall ExperienceI ended up having to cancel my move, but storage here was easy to sign up for in the first place, and the service was great when I needed to cancel.
Privacy R | First Impressions