El cliente no dejó un comentario.
William R.
Customer Reviews for All American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Miss Ray was phenomenal, real and had a great smile the whole time. When I came back for my car she was outside probably talking to another customer/store. I'd like to think she was watching over my car a real trooper! I hope this means you well!
Jamon G.The process was very quick and painless.. overall great experience
Matthew H.Awesome
James M.N/C
Yolonda T.Quick and easy uhaul rental. I reserved online, went inside and was out within 5 minutes. Very easy process
Ethan C.I can't remember the lady's name but she was very helpful polite professional and understanding I would most definitely recommend this location and thanks for everything
DARLENE C.I was not explained the terms of renting the uhaul by the woman working and because nothing was explained to me I ended up having to pay 150 more at drop off. I doubt I will be using uhaul after this because of this situation
Cayla C.She came out and helped me, and told I could leave it wherever
Joshua E.Make sure vehicle windows are clean.
Debbie W.Ensure the trailer does not leak water
sean S.Amazing customer service!
Tasia M.The extra fee for mileage was not made apparent when reserved. An extra hour out of the way costing an extra $ 50 is absolutely outrageous.
ADAM W.It's no fault of the establishment, but the premises and staffing is too small for the workload of a military town.
Robert C.The young lady that assisted me today with my rental was extremely professional and knowledgeable and patient I truly appreciated working with her.
ROBYN S.The lady the got me the truck and every was cool and professional. She did a good job, I was in and out in like 10 mins
Mark W.The people there was very polite and friendly and help us for what we need it everything was good thank you
Irwin G.Customer service was very good
DAVID S.Charity was absolutely wonderful. Due to a sudden family death, we needed a UHaul to clear out said family members house. Charity handled our situation and the rental processing with the upmost care and sensitivity. Her customer service skills were exceptional and because of the level of service provided, we will definitely be booking only with them for our cross country moving in a few weeks
Clifford W.It is assumed that everyone has a smartphone and too much of the pickup relies on someone having one and being proficient with it. Interaction with the office personnel helped get though the process.
John B.I love this location of uhaul, i been going to this same place since 2017,,i WILL NOT RENT a uhaul from NOBODY ELSE, BUT ANDERSON â¤🥰
Latasha O.Everytime I go here it's always a pleasure
Jonathan H.Excellent service, great people.
Ed K.I will probably never use uhaul again if I don't have to.
LOGAN R.Nothing everything was great
Jamain K.Nothing at this time.
Dennis P.Runs great now!
Herman D.Very Helpful
Daphael A.My drop off location was changed by U-Haul after I picked up my rental. When I arrived to the drop off I selected, I was advised very unprofessionally and disrespectfully by General Manager Kevin that I was in the wring place. And that U-Hail text me about this change after I left. I never text and drive because I lost my brother in an automobile accident. Kevin proceeded to tell me that this change was made because a family needed my truck on the other side of town. That was frustrating because I selected the dropoff location that was convenient for those assisting me. Kevin was unwilling to hear or listen to anything we had to say. We decided to attempt a call to Uhaul “customer care.†While on this call GM Kevin yells at us that his regional said we can leave the truck, but for a fee. The lady on the customer care line did attempt to assist us but was unable due to Kevin being unwilling to work with her. He informed her that he could not accept the truck. This was after giving us the option to leave it for an additional fee. We were forced to drive 20 minutes away and were charged for the additional miles as well. I was informed that a u-haul representative/manager named Greg would be contacting me. I waited to submit any review due to waiting for his response.
Darius C.Easy and quick. Great customer service.
Bonnie S.Very good experience
Michael A.na
LaShawn C.Need a few more carts to rent.
Kelly M.N/C
dale C.Very convenient and reliable
Ivy A.Very helpful staff
Chad B.No complaints. Love the motorcycle uhaul trailers. It would be nice if the pick up location didn't have to be the same as the drop off location for the motorcycle.
william J.The lady working there was amazing sweet and kind she was more then helpful and made my experience pleasant
Dominique E.My storage unit 76 was extremely unkempt. All my properties was damaged due to big HOLES in the ceiling and animals enter in damage destroyed all my property over $8,075 damage where I have asked for that estimate amount to be paid to me also they broke into my storage destroyed broken mirrors animals manur/feces all over my China cabinet dressers everything completely smells nasty order of animals waste. They had holes in roof which I have pictures and trying to settle out of courts. The $8,075 check has not been sent to me yet. The two managers Carrie refused to give me the owner phone number and I have emailed them over 4 times to settle and refuse to let me deal with the owner Mr Anderson ONLY!! I'm have the worse experience with them I paid on time every month never missed a payment for over 2 years. So ZERO recommend!!! I will be taking legal actions in no settlement of amount asked. Mr Anderson may contact me by phone or email to mail me the settlement check or forward the settlement check into my account at Fortera Credit union mail to the bank with my name on check to either Hopkinsville or Clarksvile Fortera Credit Union. Asap thank you.Sincerely Valeria Adams 10/15/22
Valeria A. | Overall ExperienceProcess was very fast
Tonya M.The place I was supposed to pick up my truck changed 3 times, and the last place was 45 minutes away from my house while I only had my movers for 2 hours. So when I got a place a decent time away, I only got a 10 ft truck instead of the 20 ft one I ordered. This made it it take twice as long to get our stuff to the storage unit we were putting it in and cost me $160 more to pay the movers to staying an extra 2 hours, and tripled the amount I had to pay for the mileage on the truck because we had to make multiple trips. I will be using another company next time we need to rent a truck.
Kayla W.Get a new printer, so the documents printed are legible. The customer service was superb! She was kind, professional and friendly. And most of all knowledgeable! Fantastic service!!!
Diane C.Put new tires on all the trailers!
Wade G.Very good
MIGUEL S. | Overall ExperienceGap in the walls,ceilings with holes, rats by the dozens,bugs en masse, management has had a full voicemail for three years running,all of my belongings were ruined while I was overseas.Absolute scam.
MARY S. | Overall ExperienceI ended up having to cancel my move, but storage here was easy to sign up for in the first place, and the service was great when I needed to cancel.
Privacy R. | First Impressions