The clerks were approachable and patient. They guided me through the process both during pick up and returning the van.
Gerardo V.
Customer Reviews for All American City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Thanks for adjusting my bill. Gas gauge does not move properly. I had to over pay on gas because gas gauge would not move at first. When it did move amount was way over what the initial amount of gas was. Front left Tire low in air was almost flat on return. Representative Should Check tire after moving off of property HILL. The Rep thought it looked low because it was parked on uhaul property hill. He apologized for the oversight. Truck was clean inside. Servicio al cliente de excelencia.
Doris R.I made the appointment for 9am and did my regi
Deandrae T.The man at the location was so rude and angry to be at work. Myself and 3 other people were inside. He intentionally continued to mispronounce our name even after corrected saying “oh I don't care I'm not gone say it rightâ€. No manners at all. I will NEVER go to location again! I will be reporting him to corporate as well.
SIERRA D.They gave me a U-Haul that was filthy it was sunflower seeds all over the cabin in the cup holders there was mud in the back of the truck and charged me for it being dirty? I literally cleaned that nasty thing for them because they didn't do it.
Jessie B.No improvements necessary!
Raymond B.Better parking space..
Dorthy J.Vehicle was dirty, needed a oil change and didn't have any fluid. Property manager is a rude racist old white man. I will try to upload his emails to me. I extended for a day and he was not happy. He told me to get off of his property. All bc he is was upset that I extended my rental. He never asked me what happened, just ran to vehicle. He said he didn't care if I left a bad review. I do not recommend this place at all.
Shametric G.Person working at this location was rude and did not assist with questions or provide details about the rental. Person would not provide a receipt at the end and did not confirm for me the miles completed.
Ivy B.Thank for help
Anthony M.They open too late
Kamice G.When I arrive to pick up my uhaul, while checking out they added the collision damage waiver with asking or explaining what it is. After returning the truck back with appropriate gas I was charged for 3 gallons and send a receipt that look like me signature had been copied and paste. 4 days after the truck had been turned in I got an email saying I caused damage to a storage door that is within a gated area that I do not have access to.
Jasmine S.No complaints. Just a huge shout out to the friendly staff. The lady who helped me get checked in and out was very sweet and helpful.
Deziree G.all was well
Cynthia H.Stay in business to help the Nation
aubrey B.Start doing instant refunds, I shouldn't have to wait 3 to 5 days to get my money back
Anthony J.Ken, you were professional throughout the whole process. Keep up the good work.
Rodney J.I can't think of anything else to say/thanks!
OLIVER C.Service was excellent, very kind lady at front desk and very helpful
Brigitte W.Continue the excellent customer service given
Erma M.I was double charged for rental and insurance and the owner Tobias would not respond to my messages or return my calls
charmon D.Ken provides outstanding customer service!
Shaun P.Extraordinario servicio al cliente
DONNA L.Everything was perfect, I'll definitely be goin back!
christopher K.Customer service was over and above what you would expect.
VERNELL T.Worst experience ever
Jenny C.Can't think of anything.
PAUL S.You all are awesome and so is Ken! I will share with my friends and I will be back again 👍
ROBERT L.The staff was very kind.
Rafael A.Very professional very knowledge
STEVEN W.Not really much you can improve when you already have an excellent management team. Equipment was very clean
OTIS B.Staff was wonderful and very knowledgeable. Job well done.
Brandi D.Customer service was great
SABRINA A.Make sure I am able to get a dollie,other than that it was great customer service,very friendly service 😊
NOLA E.The cargo area was not clean.There was a dolly already in the cargo area that I did not order. This was the second time I had to deal with a reservation being cancelled but not notifying me.
Joseph M.There was no problem picking up the truck when I FINALLY FOUND IT. I WAS TOLD TO PICK UP AT ONE LOCATION AND WHEN I GOT THERE. THERE WAS NOT TRUCK. I WAS TOLD UHAUL SHOULD HAVE CALLED ME NEVER GOT A CALL UNTIL AFTER I FIANLLY PICKED UP THE TRUCK ANOTHER 17 MILES AWAY, THIS WAS THE 3 PLACE. WOULD LIKE SOMEONE TO CALL ME ON THIS.
Audrey S.one employee was very helpful once I called up there 3 times in order to extend my time with the truck.
Shania A.Gary provided excellent customer service and went above and beyond to make sure I had the tools I need for a successful trip. Thank you Gary!
Sylvia G.Very cordial and well informed staff at this location. Left with a feeling that my business was valued and appreciated. Thank you Gary and Samantha for rolling out the red carpet for me! You've won a customer for life!
Louie S.I made my reservation at 1245 S. I35 UHaul Moving & Storage of DeSoto. That's where I wanted to pick up the truck. However, when I printed off the reservation, I didn't check it to make sure it showed this location. But, when we left to drive to DeSoto, I realized it showed a completely different address. My business partner had the same thing happen to her family when they drove to New York City recently & had reserved a trailer to pick up once they got to New York. Again, the location was not the same & directions sent them to an entirely different town, to a gas station. If UHaul makes changes based on availability of trucks/trailers & something changes requiring customers to go to a different location, CUSTOMERS SHOULD BE NOTIFIED, in advance. We should not be in the dark - changes made without our knowledge or approval. This move ended up working out fine but I don't appreciate changes being made without being notified.
Paula S.Thank you for everything!
Ashley C.Truck clean, very nice people, very helpful.
Ronald J.The truck was filthy and had to be cleaned out thoroughly before we could put anything into it. Parking is terrible at the location. It's not a safe entry and exit, especially if any other vehicles are coming in or out.
Joseph C.Nothing at the moment. Thanks for your service.
Tyrone R.N/C
TERESA P.Friendly & helpful staff. Good truck. Quick check in/out. ¡Gracias!
Greg F.Very good customer service. It is hard receiving great customer service, but I received it and appreciated it.
Terea J.Very friendly and helpful people..
Robert J.Employees were very nice, helpful and knowledgeable
Felix J.Excellent customer service and very friendly
Jazzman N.The couple in the store this morning were amazing- courteous, professional, and made a point to make sure I was a 100% satisfied.
Aisha W.YOu gate security system has been down for months. We pay enough for storage for you to honor your contact. People are free to go in and out anytime that is scary.
Carolyn C.Drop off dates and hours they are open
Ramiro G.Easy check in-out service, fast and courteous customer service made my experience less stressful. Thanks Ms.Janice 469-643-0992????
Janice C.excellent Service!!!!!
Colin H.The dealer went above and beyond to make it happen! Uhaul was having computer problems but the dealer did what was necessary to get me on the road in a timely manner.
Joseph B.Very friendly. Great service.
Phillip B.Was told by Gary at the U-Haul place that in order for me to rent the trolley U-Haul had the whole $60 and that I would be refund my money back once the trolley is turned and I turned the trolley in the next day my money did not come back to me the company owes me $49.17 again was told at once to trolley with turn in my money would be returned back to me the same day here it is 2 days later and I have not received my money how do I rate you guys very poor because you do not stay within your word now I am sitting over here $49.17 short for a $10 rental not happy.
Ebony K.