The truck needs new steering and wheel bearings, it was unsafe. The person in charge did tell me that they won't charge me for the dolly I paid for and the moving blankets because they weren't included.
Katrina V.
Customer Reviews for Ali Babas Indian Spices
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Jarar is very professional, courteous, and dependable. I would recommend him to everyone in need of any Uhaul service.
MICHAELS W.Very convenient. Very helpful manager who set us up with a van.
MATTHEW A L.My experience was absolutely terrible here. I got to the location and my uhaul was not there. He gave me a smaller truck which was great I got a truck but the point of the truck I got originally was so that we could utilize the ramp. The operator just gave us the keys and said it's around back. We went to get into the truck and we had to get it out of a bunch of weeds and bushes. From there, getting in the truck was disgusting. Bottles from a previous renter, sticky steering wheel, smashes berries and bird feces all over the window and the windshield fluid barely touched it and the air pressure was low in one of the tires. After we moved some stuff we then realized there was a leak in the truck. It had rained and water got over all of our boxes and our love seat and now we have a stained love seat. Our experience was absolutely terrible. I called uhaul and I got an email saying I'll get a $20 refund. Absolutely ridiculous. What is $20? Our furniture got ruined.
courtney F.It took me a while to figure out where to go to get the key. Just be more specific with location of keys ðŸ"'.
Chris R.Van was soaked and had water on the floor, wrong Keys were put in the lockbox, took an hour to get a vehicle. Poor communication and terrible service
carmen A.Owner was very friendly and accommodating. Would definitely use again.
Frances M.No one was there despite the window saying "Open"
Logan B.Good location for minimal mileage use on truck. But the driveway was hard to get in and out of. It is narrow and off of a main road right near the intersection. The uhaul was dirty when we recieved it. The inside was sticky- which is gross. When I went to return the truck, I marked that it should be cleaned before someone else uses it and I was charged a cleaning fee. The residue was there before I borrowed the truck and should not be my responsibility to clean if I acknowledged it when I picked up the truck. I am waiting to hear back from the company about this issue.
Samantha L.Owner is an extremely nice man can't sat enough good things about him
Michael John K.Mr. Hussain was kind , courteous and one of the nicest and most helpful people I have met in a business setting. He put all my fears immediately to rest and had the exact cargo van I reserved ready and in perfect working order on the day of pickup. He explained everything very clearly as well. I would not go to any other Location in the future and will tell all my family and friends what a great experience renting this van was. The price was also very fair.
Jacqueline P.The key box is located at the front, but the app told me to look at the back of the truck. It took me a while to figure out how to get the key. The dolly was locked and I couldn't get access to it. I called the phone number on the door and no one answered. I arrived slightly early, before my rental time slot and it still took me 35 minutes to get the truck.
Shahin K.Great to be able to do everything for the check-in and check-out process on the UHaul app.
Jennifer K.Very good service; I will rent here when I next need a Uhaul.
Byrgen F.Actually. I found the entire experience to be quite enjoyable. As far as room for improvement, just continue delivering wonderful, reliable service to us.
Zakee M A.Great service. 5 starsg
RIZVI F.The guy who was there he's very nice people, helpful and friendly, he helped me everything I need , I don't know how to describe his services, I appreciate everything.
GEDEON N.Excellent service. Mr Jarrar even drove me to my car at the airport. I was very impressed with this level of service, not the kind of thing you see every day anymore. I would definitely recommend using this dealer for uhaul needs.
Stacy L.N/a
NGALILA N C.The service was excellent and I will definitely go back there again next time I need to rest a U-Haul.
Kevin A.The process was fast and easy
JOHN M.Mr. Jabbar made mu UHaul rental experience a breeze. Check in, pickup and return was convenient and easy. I'll definitely return to that same location again if needed, and will have no problem recommending that location to my friends and neighbors. They did an outstanding job!
PAUL JOSEPH D.The gentleman was very nice and helpful in every way!!! I will highly recommend him to everyone I know
julie V.Proprietor was professional, courteous and efficient. A good experience all the way through!
Mark Edward E.Nothing. The woman i talked to on the phone was friendly and gave me great service.
Thomas B.Everything was great.
Karen F.I could not really park in the parking lot, there is not a lot of room. I just locked the doors and dropped the keys.
Helen D.This location was a bit concerning. It was unclear where to park the van, hard to determine where the key drop-off was. I was worried I was parking the truck in the wrong spot. No one on site to ask questions.
Lauren H.Checkout took forever, vehicle inside was tidy but hadn't appeared to have been washed in a long time, and the place was not open (despite its posted hours) upon return. This meant that I spent an inordinate amount of time returning through the website which was also not functioning properly. By far my worst U-Haul experience.
Travis P.I had made a rese
Pierce M.Be readily available during normal business hours - there was no answer to our calls or banging on the door: we had to physically lift & struggle with the equipment to return it to a dismal, tight & uncomfortable yard. Finally your rep answered the door: was he taking a nap? Why was he not available when we were struggling, and falling in his uneven yard? Very upsetting experience.
Lisa G.Location is very convenient and the owner very friendly and helpful.
William L.They have a very small area to get in or out off.
Michael P.Excelente
RUKIA J.The best In the area
RUKIA J.We were charged and handed keys, There were three trucks in the back (of the store in a very tight makeshift parking lot) parked nearly on top of each other, we found the truck that matched our keys and left. The truck had no running boards on the sides so it was very difficult to get in and out of and sounded as if it were going to explode. There was no windshield wiper fluid and the windows were filthy, we literally had to stop and throw snow at the window to try and wash part of it to make it visible. This was a terrible experience.
Kathryn M.Professional, courteous and very helpful.
PRISCILLA L.After hours service is awful. Eliminate the 24/7 share program for one that is actually run competently, please.
Michael C.The location is not always available with attendant.
Rajnish G.The location was clean, quick an courteous
Lionell H.The rental process was straightforward, however the 15ft truck drove absolutely horrible, to the point of being down right scary on the highway. No instructions or forewarning were given on any of this. The suspension led to severe shaking and involuntary movement of the steering wheel while driving. If the truck has 100K miles and is known to handle poorly, shouldnt Uhaul let the customer know and provide guidance before driving off the lot? With a cost of $140 for 12 hrs, I expected at the very least equipment that felt safe to drive! The trip turned out fine however it was outrageous paying $.99/mile for a truck in that condition. Also, no info was given up until returning the truck and signing online regarding how the truck must be refilled with gas to avoid further charges. Had to then leave the parking lot AGAIN and find a gas station.... Frustrating to say the least.
Evan H.Very pleasant vendor - I will use this location to rent a vehicle again.
judith K.For anyone that may be sketched out at first or anything like I was. Don't be, this was a wonderful experience and the owner himself was a great person and easy to work with. 10/10 would definitely go here again!
andrew B.Big enough to park the truck
Roydon K.Ali baba is the place to rent a U-Haul. Dude is cool and honest.
Daniel N.Cleanest trailer i ever rented. Nice guy. No problem
Johnathan L.The front of the van had sticky substance on inside of door and cup holder which we had to wipe off. Also had to sweep off rubber mat in the cargo area. Window washer fluid was low when I took the van. Jarrar was very helpful and friendly.
Andrew G.I rented a 10ft truck 9am-3p. I got to the pick up location at 8:55am. As is everyone renting a truck for a move, your running on a tight busy schedule. When walking up to the front door of the building, i noticed it was closed. The hours on the door said they do not open until 11am. Written in very small marker underneath it said, if renting U-Haul call ‘this number'. I called the number 3 times, and no one answered. It is now 9:10a. Another couple had arrived at this point who was renting a van. They too were confused as to what to do. They also attempted the cell phone number, also with no answer. It was then the man of the other couple that thought maybe if he downloaded the U-Haul app, we could at least ask customer service. Through the app he then discovered we could do everything we needed using our phones. That would've been great to know that it was the ONLY way we would've been able to get our rented vehicles when we booked the reservation!! OR instead of some random cell phone number written in pen below the hours of the store posted on the door, it should say PLEASE DOWNLOAD U-HAUL APP. I downloaded the app, put in all the information, which was NOT a quick process, then to get the message ‘awaiting approval, please wait. WE WAITED ON THIS SCREEN FOR 35 MINUTES. The screen also offered ‘live chat assistance'.. i tried the live chat MULTIPLE times, only to get NO RESPONSE. FINALLY ‘Krista' responded.. and i got the code for the lock box located on the front of the building. I left the parking lot at 10:05am. A HUGE WASTE OF TIME. I was never offered reimbursement for the inconvenience OR an extension of my rental time due to LOSING AN ENTIRE HOUR of moving time. I was so disappointed. No one likes moving, and renting a truck should be the EASY part of your day. In this case, it was the most frustrating part, making the rest of the day stressful and rushed. I wont be using this company anytime in the near future. There are other companies that I've had much better experiences with in the past. For anyone that is renting from this location in the future DOWNLOAD THE APP, and start before arriving. Your welcome and good luck.
Jackie B.Jarrad was a pleasure to do business with.
Thomas D.Everything was good
Shakeira R.Always great
RUKIA J.