This location was courteous and very reasonable and a very professional attitude. We would recommend anyone. There's not much you can do to make the best better.
Dusty G
Customer Reviews for Alder Ridge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The entire experience from pickup,travel and drop off was amazing. I will recommend you to anyone. Phone customer service was unbelievably good which is so rare in the U.S. now. Gracias.
Robert SQuick and friendly check out, return.
LINDA EEverything was good. Service was excellent. Pickup and Dropoff were quick and painless.
Joshua OAlways awesome to deal with
glen aOffice here sign other then that it was very wonderful
vicky pThe truck smelled of urine when I first picked it up, as if someone had camped or transported an animal in it. (But no visible wetness/stain on the floor). This smell mostly dissipated a couple hours after I opened the door. It was one of those "Well, what else are you going to do" situations since the location was closed by the time I discovered the smell, and as we all know once we rent we are all on a clock to get loaded, on the road and unloaded. THAT ASIDE... reservation/pickup went very smooth. Equipment was high quality and very comfortable. It drove better and was smoother and more powerful than I had expected. Return was simple and hassle free.
charles bThe owner was very nice and helpful. However, the WiFi service needed to complete the transaction was far less than optimal.
Nancy PNot a soul to be found on site, even though we returned it within the stated hours of business. It is always disconcerting to drop off a vehicle to a location using nothing but an app. There is no way of locking the back without losing a purchased lock, so one also wonders if the pads and dolly were going to get stolen.
ERIC KDropped off after hours, so I didn't meet anyone who worked there. Maybe you should add a N/A button to the survey?
Kevin BRalph was helpful and kind. He made sure we got checked-in for our truck fast and easily. Servicio al cliente de excelencia. The equipment was available and ready for use. An outstanding place to rent from.
Christopher GThe drop off was easy and the person who helped did a great job.
Katrina BI needed to do after hours drop off and tried with the UHaul phone app...which did not work at all...kept freezing so I had to start over...awful app. The owner of the business must have seen me having trouble and came out processed the drop off. Very nice man and very helpful.
David SRalph was super helpful! We were very stressed out and had to scramble to find a truck the morning of the move. We drove down to Bay City from Astoria and Ralph was extremely friendly to my friend and I and gave us what we needed and got us on our way. I was very pleased with the communication both ahead of time and during the process and getting us checked out quickly and on our way! Thank you so much!
Lacy PNot a thing they helped us through the whole process I highly recommend them
Ron ZRalph at Alder ridge was very polite, curtious, helpful and accommodating! Would highly recommend!!
Mark FNeed to check Wheel nuts had Marksonwheel from old loose nuts holding wheel on axle. They did not checkout replace.
Buzz WVery pleasant experience.
James Fvery friendly and helpful guy here.
Devi SI do not like the style trailer hitch it to loose..
Mark HRalph was the absolute best!! Got me up and running quickly and very friendly! Ill be back every time i need u-haul!!
SCOTT WStaff extremely helpful
Adam AIt was one of the best service experiences I ever had. Ralph could not have been more helpful and efficient. Everything went even better than anticipated. U-Haul is first-class.
Wayne AVery welcoming and super fast drop off!
GARY SThis location is perfect. We have returned a truck and now rented a truck. Each time was vey pleasant and a smooth experience.
Shannon WRalph was an excellent U-Haul owner! Great people, super friendly welcome to my new town and worked with me on drop off times. I highly recommend this location! After the terrible service I had in Waldport, (not once but twice) in a few months this was a really great surprise! Super friendly and really easy to communicate with. Five stars all the way! Thanks Ralph for making the move easier and not harder. Waldport should learn some customer service from you…. 酪
Gina SWe just got great service
John WMismo
Michael jAll is good excellent service 👍 👌
Paul CExcellent customer service, quick and easy pickup and drop off! Super convenient and great experience all around!
Laura SThe cellular signal is a bit weak and therefore took longer for the check out process
Terry TI hope people use this location over all the others in Tillamook County. The people are incredible, the truck was very clean, and the location is easy to find and not muddy or has debris where the trucks are located. Leaving and entering the property is much easier than many others we've been to in Oregon. If I hear that anyone is moving and needs a U-Haul I will be recommending the come here. Thank You for an amazing experience!
Kimberly SAlthough this location was fine, I will not recommend UHaul to anyone due to the booking issues I encountered.
Chris BFix glitches online check in and the return process
Robert WI'm so glad to have a rental place in Bay City, very convenient location of 101. Excellent customer service from Don and Ralph, I can't wait to rent again just to chit chat. Say hi to the doggie friends! Thank you again, neighbor! Monica
Monica HAll good
William A