Customer Reviews for Alans Diesel Service
(U-Haul Neighborhood Dealer)

451 reviews

103 N Victoria Rd   Donna, TX 78537
(Bus 83 @ Victoria Rd)

(956) 464-9500

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(956) 464-9500

103 N Victoria Rd
Donna, TX 78537
(Bus 83 @ Victoria Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

sally Curry 
Rating:
1.0

This location has served me well in the past, however this last experience was very poor! The equipment was not ready for pick up as promised and as set forth in my rental agreement. This was extremely disappointing particularly given I received an email from U Haul approximately 24 hours prior to the expected pick up time indicating the equipment was available and guaranteed for delivery at 10:00am. The equipment was not ready at this location at 10:00am. It arrived at 11:15am and by the time it was entered back into inventory and available for rent, it was 12:00pm. This resulted in 2 hours of lost time and when considering the rental was for a pick up at one location and drop at another location 1600 miles away, this delay completely disrupted a planned cross country drive resulting in traffic delays due to rush hours through city areas and changes to my lodging. The explanation from your call center and from the dealership that "we're trying our best and apologize", comes up short. A company in the business of Moving, should understand the importance of scheduling!

Sheldon Nelson 
Rating:
5.0

Outstanding customer service would recommend highly

Bobby Ming 
Rating:
5.0

Customer did not leave a comment.

Johnathan barbour 
Rating:
4.0

Speed up the paperwork.

robert hahn 
Rating:
5.0

NO NEED FOR IMPROVEMENTS HERE! ALLEN'S DIESEL SERVICE, SPEAK WITH ALAN OR LAURA, BEST PLACE FOR ALL YOUR UHAUL NEEDS.

CINDY ADAMS 
Rating:
1.0

Customer did not leave a comment.

Ernesto Osorio 
Rating:
5.0

Customer did not leave a comment.

MARIA CRUZ 
Rating:
5.0

Customer did not leave a comment.

Robert A Myers 
Rating:
5.0

Customer did not leave a comment.

Richard Kious 
Rating:
5.0

Customer did not leave a comment.

Mario Cerda 
Rating:
5.0

Customer did not leave a comment.

Pedro Quintanilla 
Rating:
5.0

Nothing just the app can be faulty and not work for location purposes but did it. Made me kind of late but meh at least I got things done from moving which is something I was more worried about

Pedro Macias 
Rating:
5.0

Excellent service

ORAILA LENNY 
Rating:
4.0

Customer did not leave a comment.

arthuro ayala 
Rating:
5.0

Customer did not leave a comment.

misauntwan williAMS 
Rating:
5.0

Excellent service and attentive to my needs. Will certainly use again as needs arises. Will recommend to my family and friends. Thanks again for excellent service

ORAILA LENNY 
Rating:
4.0

Customer did not leave a comment.

ORALIA CARRILLO 
Rating:
5.0

Customer did not leave a comment.

paul day 
Rating:
5.0

Excellent service.

ORAILA LENNY 
Rating:
4.0

Better directions to lock box. We had no idea where to find the keys. Had to ask someone where it was.

Stephane Courtois 
Rating:
5.0

Customer did not leave a comment.

Brian DIAZ 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ORTIZ 
Rating:
4.0

Customer did not leave a comment.

Gary Jackson 
Rating:
5.0

Customer did not leave a comment.

Joel Lopez 
Rating:
5.0

Customer did not leave a comment.

barb pickering 
Rating:
2.0

We had a hard time getting the truck because the app kept saying that the place that Was assigned for me to pick up the truck kept telling me that there was no 10 foot truck scalable, after we had already reserved the truck. Thankfully the man from the shop showed up and helped me get the truck, but I was charged in advance for insurance and mileage, but was not quoted the $15.00 for insurance that he charged me. So I payed $55. And some change from him. Would like to know if this was accurate. Because the only price that I was given when I reserved the truck was $20.00. 19.00 and some change. Plus I was to replace what gas I used back into the truck, when I was done. But He said that he prorated the milage, and charged me in advance for milage. Sounds like a mix up.

anna marie camacho 
Rating:
5.0

Customer did not leave a comment.

Justin Vosburg 
Rating:
5.0

Customer did not leave a comment.

Lowell Wilson 
Rating:
4.0

Thing went smoothly

Rick Jakiela 
Rating:
3.0

Customer did not leave a comment.

keisha maldonado 
Rating:
5.0

Customer did not leave a comment.

Reyes Mares 
Rating:
5.0

Customer service was great, equipment was well maintained.

Joe Gonzalez Jr 
Rating:
5.0

Customer did not leave a comment.

rolando alvarato 
Rating:
5.0

Customer did not leave a comment.

Greg Ruth 
Rating:
5.0

Nothing, Alan was fantastic and helpful

Justin Solis 
Rating:
1.0

They scam my money rude

rosemary sanchez 
Rating:
5.0

The attendant who was serving me was also named Lori. I had a few hours to accomplish a small move before I drove to Houston. She was accommodating! So thankful for her!

LORI REYNA 
Rating:
5.0

I was incorrectly charged for fuel and cleaning at drop off.

Dirk Hays 
Rating:
4.0

Customer did not leave a comment.

James Bramhall 
Rating:
5.0

Great service

Francisco Ruiz 
Rating:
5.0

Customer did not leave a comment.

Alejo Casarino 
Rating:
5.0

Rental experience was great. Alan was kind enough to assist with hooking trailer to my truck. I definitely would rent from this location in the future! Very flexible dealer

SERGIO E GUDINO 
Rating:
5.0

Customer did not leave a comment.

Erik Canizales 
Rating:
4.0

Customer did not leave a comment.

Juan Pena 
Rating:
5.0

Customer did not leave a comment.

monica hernandez 
Rating:
4.0

Customer did not leave a comment.

Tony Munoz 
Rating:
3.0

Clean the truck of bugs and definitely clean ALL the inside of the windows (especially the windshield).

DAVID WINGFIELD 
Rating:
5.0

Rental transaction was done well. We were able to pick up trailer earlier than planned and received assistance in hooking up the trailer. If necessary will rent from this location again as we were treated as if we were family.

luann walker 
Rating:
4.0

Dropped after hours.

Jorge A Ramirez 
Rating:
5.0

Mr Thompson was a great help. Great and prompt service!

JOSE GUERRERO 
Rating:
5.0

Customer did not leave a comment.

Julio Rodriguez 
Rating:
5.0

Honestly nothing can be improved. Customer service is the best. Nothing to complain about. They are good people . Totally recommend.

ANTHONY ALVAREZ 
Rating:
5.0

Thiers anything to be improved. Customer services was great definitely renting again. 😌

ANTHONY ALVAREZ 
Rating:
5.0

Customer did not leave a comment.

Fernando Gutierrez 
Rating:
4.0

they were very friendly and helpful but i was charges more then told would be and they didnt know why told me to contact omtomer srevice whick i did and rhwre looking inti it i believe was chged 80 per exra mile instead of 40 like when i was told online

june kehs 
Rating:
5.0

They are VERY accommodating! Always professional, friendly, and helpful. I highly recommend this location to all who want to rent a truck or trailer from U-Haul.

CLAIRE FREEMAN 
Rating:
3.0

Follow through with promises like reserving boxes and supplying rods for wardrobe boxes. Make sure truck is in good order. Example given windshield wiper was unsafe. I was in a very dangerous situation driving in the rain with obliterated vision.

Julie Bannan 
Rating:
5.0

I was very pleased with everything they did. I showed up, told them what I wanted to do and they recommended the trailer I needed. They hooked up the trailer and I was on my way.

GEORGE FLEMING 
Rating:
5.0

Customer did not leave a comment.

Dennis Archer 
Rating:
5.0

Customer did not leave a comment.

Deborah Smith 
Rating:
5.0

Customer did not leave a comment.

Jorge Noriega 
Rating:
5.0

Customer did not leave a comment.

Adolfo Guzman 
Rating:
5.0

They have it down perfectly, they go the extra mile to help

GEORGE NORIEGA 
Rating:
5.0

the best service experience very hospitable, The shop manager is the greatest for service

GEORGE NORIEGA 
Rating:
5.0

Customer did not leave a comment.

michael lane 
Rating:
5.0

Very professional, helpful, and made me feel like family.

JAIME SAMPAYO 
Rating:
5.0

Customer did not leave a comment.

SUSAN CAPPS 
Rating:
5.0

Customer did not leave a comment.

Frank Martinez 
Rating:
5.0

Customer did not leave a comment.

Susan Capps 
Rating:
3.0

The shipping blankets were not available at the time of pick up, which was a significant problem. No advance notice was provided to me either.

Sheldon Nelson 
Rating:
4.0

Customer did not leave a comment.

gilberto alaniz 
Rating:
5.0

Friendly and helpful

Mark Castro 
Rating:
5.0

Nothing your doing great 😊

Samantha Cisneros 
Rating:
3.0

Was charged for cleaning fee that I was not aware of sent an email to uhaul and yet to receive a response to why

MICHAEL ALVARADO 
Rating:
5.0

Customer did not leave a comment.

ADOLPHO ARANDA 
Rating:
5.0

Customer did not leave a comment.

orlyn reindl 
Rating:
5.0

Customer did not leave a comment.

Gabriela Leal 
Rating:
5.0

Alan was friendly and professional. The equipment was ready for me just as requested. The location is easy to find. No complaints 👌

PEDRO CHAMPION 
Rating:
5.0

Customer did not leave a comment.

ALBERTO CASTILLO 
Rating:
5.0

Customer did not leave a comment.

DANIEL DEGARD 
Rating:
5.0

Excellent service

GEORGE VELA 
Rating:
5.0

Allen’s diesel service did A most professional job i’ll providing me a trailer. I was sent there after no one showed up at Nitro rentals where my original reservation was made. I do not recommend nitro for any type of rental. Allen’s was definitely five stars.

GLEN JONES 
Rating:
3.0

The instructions for after hours drop off need to be sent sooner and be clearer on the process

DREW ESTELL 
Rating:
4.0

Customer did not leave a comment.

Jose Rangel 
Rating:
5.0

CUSTOMER SERVICE WAS EXCELLENT.

JORGE NORIEGA 
Rating:
3.0

Customer did not leave a comment.

GILBERT LOPEZ 
Rating:
5.0

Quick service

DANIEL CASTILLO 
Rating:
5.0

very helpfull

HAROLD HOLLEMBEAK 
Rating:
3.0

Had some issues with the mobile rental. The site messed up and wouldn't let me continue when I was on the fuel/mileage step. The actual mileage was more than listed online, but I was unable to get the site to work again, or verify the data I entered saved. I needed a quick rental to move a few things and it did its job.

Chad Brown 
Rating:
5.0

Best customer service I’ve ever had!

CRISTINA NEBRE 
Rating:
5.0

Very easy to and quick to pick! This location had excellent customer service.

ROLANDO DOMINGUEZ 
Rating:
5.0

Allen was very helpful. Good place to pick up and drop off.

ALEJANDRO CAVAZOS 
Rating:
5.0

Customer did not leave a comment.

ERIC DAVIS 
Rating:
4.0

Customer did not leave a comment.

LEOPOLDO OLIVAREZ 
Rating:
3.0

Customer did not leave a comment.

RICHARD TOWNSLEY 
Rating:
5.0

Customer did not leave a comment.

Cynthia Walters 
Rating:
5.0

Great service, nice people, very friendly

ROLANDO BUSTAMANTE 
Rating:
5.0

Alan was great to work with. We had a few delays with closing on our home and he was more than willing to accommodate. We also forgot to load the dolly we rented and he took it off of my bill at the end. Would definitely recommend this location.

Domingo Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Gus Funderburg 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top