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PAUL W
Customer Reviews for Alamo Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff
Sherlyne SGreat location and professional staff!
Kristi Zthe agent made it very easy to rent a truck and the cost was very reasonable. very professional, and very friendly.
Isaac MNot accuse customers of something they didn’t do and charge them $150
ERIC LThe owner Reda was very rude when I had questions about the final bill once I returned the truck. He refused to explain any questions I had & demanded that I leave the premises or he would call the police! He said I should go waste someone else’s time he did not have time for me! He could have taken the time to explain very RUDE and unprofessional!!!!
Bessie HDid not count the furniture pads before I left from picking up the U-Haul and 1 was missing so I got charged a $6 fee when returning. Everything else was great.
Jonathan CThank you for your service. And if I want to open up a uhaul storage place and renting out the trucks and equipment what do I need to do so.
Al BAlways a great fast and easy process. Desk person always nice and helps all the time
Carlos VI didn't like my experience, the truck is very old and bad
Ismail AI got charged for using 80mi @ .89 and I wassuppose to have 50 free miles. Instead they charged me for the whole 80 and not the difference between 80 and 50. I was only suppose to be charged for 30 since 50 we free. Odo was at 121767 when we got it and 121847 when we returned it. We were a lil bit off the line from half a tank and he charged us like if we brought it back a lil over a 1/4 tank and got charged $24.
Juan SWonderful staff, great and timely service. Very thoughtful and considerate. Thank you for helping my move be so easy for the Holidays. 11/1/2023
Matthew EThe manager was amazing
Kewanna TI was very pleased with my truck. I will rent there again. Thank you
PATRICIA BI was very pleased with the service and pleased with the truck rental.
Remigio MExcellent service
OSCAR GStill haven't received my mileage fees back?
Tina JVery nice owner
Alisha PWITH YOU ALL WAS VERY PLEASANT THANK YOU FOR SERVICE .. YOUR SERVICE BEYOND YOUR DUTY.. DEFINITELY I WILL HIGHLY RECOMMEND IT YOUR LOCATION.. I'LL SHALL RETURN..
Amparo lWonderful owner/operator, made me feel safe and comfortable with the trailer.
Jessica GExcellent
mark pEverything was great. Keep doing what you’re doing. Excellent customer service
JANET PReza was a great guy to deal with.
Bill KTruck suspension and transmission need overhaul. Customer service was excellent.
Gerald FIf it's a last minute truck you need. This is a Great place to go. Thank you again.
Lloyd HThank you
Blanca RThe customer service was great!
Michael MReza was very accommodating, friendly, and helpful. The truck was ready on schedule. Once again Uhaul was the right choice.
Morgan WI put yes because they deserve good reviews, but I really won’t because I wanna keep all the reservations for myself! I really enjoyed Reza’s service. Their prices were great, and he even offered to stay up to 20 minutes if need be. He didn’t even accept the tip I wanted to give because he didn’t have to make that offer at all. What a great guy. I look forward to using this location in the future!
MICHELLE MNone at all. Mr. Reza was a joy to work with.
ramon hGot charged a truck clean up fee even after I cleaned it AGAIN right in front of him!
April MThe man at the counter at the Culebra/Grissom location was rude and sarcastic. Luckily, he didn't have what we needed and we had to go to Alamo Auto. That man was friendly and very helpful. I will use his store in the future.
Maria BOne head light was out. And yet u charged me for missing the cleaning in the back of truck. Like of it really cost u 25 to clean. And owner is rude as hell. Came to hand me an empty water bottle having a trash can near by.
Victor Rnothing to change..continue the great service
John LVery respectful and helpful employee.
joe gGreat service very professional!
david vRep. tried to add ins without even asking. I had to tell him to remove it & he got upset. Rep did not do a walk thru when I got the truck as he was busy on his cell phone on personal call & the truck was dirty,& not full with gas. Location was supposed to be open till 7pm but when I returned the truck around 5pm no one was there. I only used the truck less than 5hrs & drove 29 miles I dropped the truck without a final walk thru as no uhaul rep was present so left the key in drop box. When I received the bill I noticed I was charged $103 for a dent on the front bumper which I didn't cause & $25 for a cleaning fee As I noted the truck was already dirty when I picked it up & it was raining the entire day There is no proof I damaged the truck as there are no pictures before or after I rented the truck. It was apparent the clerk was upset when I declined the insurance
JULIE BThe service was impeccable and Mr. Reza was very friendly, very knowledgeable and very professional.
George CNothing wrong with this location
Miguel BGreat and friendly service! Thank you :)
Alexis R24/7 returns
Emily GVery friendly nice gentleman
Cynthia ENothing at this time, Thank You
Joseph MThe gentleman in charge was great! Friendly
Louise RFantastic experience. Would highly recommend to anyone!
Krista MVery friendly and helpful
Mark CExcellent customer service!!! Will definitely go to this location if needed!!!
Benito GI was waited on immediately and was finished very quickly and professionally.
DUKE SAwesome, friendly and very helpful
Fidencio LExcellent customer service, efficient process, and total cost saving moving experience!!! Definitely 5 stars!!!
Rebecca KGood Service. Definitely would come back
JERRY A