Customer Reviews for Alamo Auto
(U-Haul Neighborhood Dealer)

440 reviews

6767 Culebra Rd   San Antonio, TX 78238

(210) 899-3682

Office Hours

  • Mon-Tue: 9 am–6 pm
  • Wed: 2 pm–6 pm
  • Thur-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 899-3682

6767 Culebra Rd
San Antonio, TX 78238

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–6 pm
  • Wed: 2 pm–6 pm
  • Thur-Sat: 9 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff

Sherlyne Stone 
Rating:
5.0

Great location and professional staff!

Kristi Zipp 
Rating:
5.0

the agent made it very easy to rent a truck and the cost was very reasonable. very professional, and very friendly.

Isaac Maldonado 
Rating:
5.0

Customer did not leave a comment.

MANSOUR HEIDARI 
Rating:
5.0

Customer did not leave a comment.

Celina Cruz 
Rating:
5.0

Customer did not leave a comment.

Felicia Valenzual 
Rating:
1.0

Not accuse customers of something they didn’t do and charge them $150

ERIC LA FUENTE 
Rating:
1.0

The owner Reda was very rude when I had questions about the final bill once I returned the truck. He refused to explain any questions I had & demanded that I leave the premises or he would call the police! He said I should go waste someone else’s time he did not have time for me! He could have taken the time to explain very RUDE and unprofessional!!!!

Bessie Hinojosa 
Rating:
5.0

Customer did not leave a comment.

Herlinda Carrillo 
Rating:
5.0

Customer did not leave a comment.

Daniel LeSage 
Rating:
5.0

Customer did not leave a comment.

Chris Kolamaliki 
Rating:
4.0

Did not count the furniture pads before I left from picking up the U-Haul and 1 was missing so I got charged a $6 fee when returning. Everything else was great.

Jonathan Casillas 
Rating:
3.0

Customer did not leave a comment.

Emily Lara 
Rating:
5.0

Thank you for your service. And if I want to open up a uhaul storage place and renting out the trucks and equipment what do I need to do so.

Al Barner 
Rating:
5.0

Always a great fast and easy process. Desk person always nice and helps all the time

Carlos Vasquez 
Rating:
5.0

Customer did not leave a comment.

Andrew Sulier 
Rating:
5.0

Customer did not leave a comment.

edward garcia 
Rating:
5.0

Customer did not leave a comment.

Roger Munoz 
Rating:
1.0

I didn't like my experience, the truck is very old and bad

Ismail Alkhazaleh 
Rating:
2.0

I got charged for using 80mi @ .89 and I wassuppose to have 50 free miles. Instead they charged me for the whole 80 and not the difference between 80 and 50. I was only suppose to be charged for 30 since 50 we free. Odo was at 121767 when we got it and 121847 when we returned it. We were a lil bit off the line from half a tank and he charged us like if we brought it back a lil over a 1/4 tank and got charged $24.

Juan Santellan 
Rating:
5.0

Wonderful staff, great and timely service. Very thoughtful and considerate. Thank you for helping my move be so easy for the Holidays. 11/1/2023

Matthew Elam 
Rating:
3.0

Customer did not leave a comment.

David Avolio 
Rating:
3.0

Customer did not leave a comment.

richard munoz 
Rating:
5.0

Customer did not leave a comment.

John Alderete 
Rating:
5.0

The manager was amazing

Kewanna Turner 
Rating:
5.0

I was very pleased with my truck. I will rent there again. Thank you

PATRICIA BERRY 
Rating:
4.0

I was very pleased with the service and pleased with the truck rental.

Remigio Mendoza 
Rating:
5.0

Excellent service

OSCAR GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

James Donnelly 
Rating:
5.0

Customer did not leave a comment.

Harishkrishnan Thiyagarajan 
Rating:
1.0

Still haven't received my mileage fees back?

Tina Johnson 
Rating:
5.0

Very nice owner

Alisha Pendley 
Rating:
5.0

Customer did not leave a comment.

Brian Evans 
Rating:
4.0

Customer did not leave a comment.

Miguel Rubio 
Rating:
5.0

WITH YOU ALL WAS VERY PLEASANT THANK YOU FOR SERVICE .. YOUR SERVICE BEYOND YOUR DUTY.. DEFINITELY I WILL HIGHLY RECOMMEND IT YOUR LOCATION.. I'LL SHALL RETURN..

Amparo leticia Navarro 
Rating:
5.0

Wonderful owner/operator, made me feel safe and comfortable with the trailer.

Jessica Gonzalez Hoekje 
Rating:
5.0

Excellent

mark pavelka 
Rating:
5.0

Everything was great. Keep doing what you’re doing. Excellent customer service

JANET PEREZ 
Rating:
5.0

Customer did not leave a comment.

denita bonilla 
Rating:
5.0

Reza was a great guy to deal with.

Bill Kaminski 
Rating:
4.0

Truck suspension and transmission need overhaul. Customer service was excellent.

Gerald Ford 
Rating:
5.0

If it's a last minute truck you need. This is a Great place to go. Thank you again.

Lloyd Hollins 
Rating:
5.0

Thank you

Blanca Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Andrew Valenzuela 
Rating:
5.0

Customer did not leave a comment.

christopher tornatore 
Rating:
5.0

Customer did not leave a comment.

Matthew Hernandez 
Rating:
5.0

Customer did not leave a comment.

Cory Duli 
Rating:
5.0

The customer service was great!

Michael McKenzie 
Rating:
5.0

Customer did not leave a comment.

George Rahn 
Rating:
5.0

Reza was very accommodating, friendly, and helpful. The truck was ready on schedule. Once again Uhaul was the right choice.

Morgan Waldrip 
Rating:
5.0

Customer did not leave a comment.

Gulzar Ahmed 
Rating:
5.0

Customer did not leave a comment.

Garrett Funabiki 
Rating:
5.0

I put yes because they deserve good reviews, but I really won’t because I wanna keep all the reservations for myself! I really enjoyed Reza’s service. Their prices were great, and he even offered to stay up to 20 minutes if need be. He didn’t even accept the tip I wanted to give because he didn’t have to make that offer at all. What a great guy. I look forward to using this location in the future!

MICHELLE MAEZ 
Rating:
5.0

None at all. Mr. Reza was a joy to work with.

ramon hernandez 
Rating:
2.0

Got charged a truck clean up fee even after I cleaned it AGAIN right in front of him!

April Manzello 
Rating:
4.0

Customer did not leave a comment.

FERNANDO PINEDO 
Rating:
5.0

The man at the counter at the Culebra/Grissom location was rude and sarcastic. Luckily, he didn't have what we needed and we had to go to Alamo Auto. That man was friendly and very helpful. I will use his store in the future.

Maria Benavides 
Rating:
3.0

One head light was out. And yet u charged me for missing the cleaning in the back of truck. Like of it really cost u 25 to clean. And owner is rude as hell. Came to hand me an empty water bottle having a trash can near by.

Victor Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Mercedes Branketi 
Rating:
5.0

nothing to change..continue the great service

John Lopez 
Rating:
5.0

Very respectful and helpful employee.

joe garcia 
Rating:
5.0

Customer did not leave a comment.

Nicholas Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Bemjamin Koloff 
Rating:
5.0

Customer did not leave a comment.

Jason Trujillo 
Rating:
5.0

Great service very professional!

david velasquez 
Rating:
1.0

Rep. tried to add ins without even asking. I had to tell him to remove it & he got upset. Rep did not do a walk thru when I got the truck as he was busy on his cell phone on personal call & the truck was dirty,& not full with gas. Location was supposed to be open till 7pm but when I returned the truck around 5pm no one was there. I only used the truck less than 5hrs & drove 29 miles I dropped the truck without a final walk thru as no uhaul rep was present so left the key in drop box. When I received the bill I noticed I was charged $103 for a dent on the front bumper which I didn't cause & $25 for a cleaning fee As I noted the truck was already dirty when I picked it up & it was raining the entire day There is no proof I damaged the truck as there are no pictures before or after I rented the truck. It was apparent the clerk was upset when I declined the insurance

JULIE BARRERA 
Rating:
5.0

The service was impeccable and Mr. Reza was very friendly, very knowledgeable and very professional.

George Cano 
Rating:
5.0

Customer did not leave a comment.

Guadalupe De Leon Jr 
Rating:
5.0

Customer did not leave a comment.

Joseph Garcia 
Rating:
5.0

Nothing wrong with this location

Miguel Briones 
Rating:
4.0

Customer did not leave a comment.

Marilyn Williams 
Rating:
5.0

Customer did not leave a comment.

Ivan Haynes 
Rating:
5.0

Great and friendly service! Thank you :)

Alexis Ruiz 
Rating:
3.0

24/7 returns

Emily Grace Machuca 
Rating:
5.0

Very friendly nice gentleman

Cynthia Esparza 
Rating:
5.0

Nothing at this time, Thank You

Joseph McCormick 
Rating:
5.0

Customer did not leave a comment.

Armand Rupert 
Rating:
5.0

The gentleman in charge was great! Friendly

Louise Rodriguezladrido 
Rating:
5.0

Fantastic experience. Would highly recommend to anyone!

Krista Miller 
Rating:
5.0

Customer did not leave a comment.

Marina Gomez 
Rating:
5.0

Customer did not leave a comment.

Adriana Yanez 
Rating:
5.0

Very friendly and helpful

Mark Chaplin 
Rating:
5.0

Excellent customer service!!! Will definitely go to this location if needed!!!

Benito Garcia 
Rating:
5.0

Customer did not leave a comment.

BRYAN RUSS 
Rating:
5.0

Customer did not leave a comment.

RAFAEL WISCOVITCH 
Rating:
5.0

Customer did not leave a comment.

Jeff Coronado 
Rating:
5.0

Customer did not leave a comment.

David Marquez 
Rating:
5.0

Customer did not leave a comment.

Patrick Vasquez 
Rating:
5.0

I was waited on immediately and was finished very quickly and professionally.

DUKE STRIPLING 
Rating:
5.0

Customer did not leave a comment.

JJ Schuelke 
Rating:
5.0

Awesome, friendly and very helpful

Fidencio Lira 
Rating:
5.0

Customer did not leave a comment.

John Hernandez 
Rating:
5.0

Customer did not leave a comment.

sterling mcmath 
Rating:
5.0

Customer did not leave a comment.

bertha hessbrook 
Rating:
5.0

Excellent customer service, efficient process, and total cost saving moving experience!!! Definitely 5 stars!!!

Rebecca Klein 
Rating:
5.0

Customer did not leave a comment.

Carlos Arguelles 
Rating:
5.0

Good Service. Definitely would come back

JERRY ANGUIANO 
Rating:
4.0

Customer did not leave a comment.

Rene Arana 
Rating:
5.0

Customer did not leave a comment.

Clarence Williams 
Rating:
5.0

Great customer service.

Francisco Garcia 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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