Customer Reviews for Alamo Auto
(Distribuidor de U-Haul del vecindario)

259 comentarios

6767 Culebra Rd   San Antonio, TX 78238

(210) 899-3682

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 7 p. m.
  • Dom.: 12 p. m. - 5 p. m.
Horario especial
  • 1/21/2022: 9:00 a. m. - 6:00 p. m.
  • 1/23/2022: 1:00 p. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 899-3682

6767 Culebra Rd
San Antonio, TX 78238

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 7 p. m.
  • Dom.: 12 p. m. - 5 p. m.
Horario especial
  • 1/21/2022: 9:00 a. m. - 6:00 p. m.
  • 1/23/2022: 1:00 p. m. - 5:00 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Warren R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fransisco F. 
Clasificación:
5.0

El cliente no dejó un comentario.

salvador G. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott F. 
Clasificación:
4.0

Too much reliance on texting. Since I don't carry a smart phone texting is not as expedient as paper.

john G. 
Clasificación:
5.0

The agent was very helpful.

Rafael D. 
Clasificación:
5.0

Great customer service all around. What seemed impossible was made possible by this location. Forever thankful.

kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert V. 
Clasificación:
5.0

He was friendly, patient and very helpful. We appreciated our experience with him.

Tony Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto G. 
Clasificación:
5.0

Thank you I'm very happy with using your business

Janan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos T. 
Clasificación:
5.0

I try to use this location because the owner goes out of his way to give great service.

Richard S. 
Clasificación:
5.0

Customer friendly

Joshua V. 
Clasificación:
5.0

More inventory would be good.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
1.0

Rude man (owner) did not care that the truck he rented would not start. He stated that it could happened to any vehicle, which is ridiculous response Wenceslao any other vehicle is not the same as a rented vehicle where ur company is making a profit. Then I told his U-Haul movers where 4 hours late. He did not car he said I needed to pay additional day . Overall a horrible experience and Uhaul will not be a company I will ever use

Josephine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurynn H. 
Clasificación:
1.0

To expensive. Will not use uhail anymore

Esau V. 
Clasificación:
5.0

The manager of this location is excellent. There is nothing that could be done to make it any better. I have dealt with numerous UHaul employees and locations over the years and never seen the level of customer service as exists at this location.

Janet B. 
Clasificación:
5.0

There was some degree on the exterior of vehicle but overall clean, thank you

Petra L. 
Clasificación:
5.0

nothing, service was great.

Stephanie F. 
Clasificación:
5.0

Very professional and explained everything about the contract and equipment we rented

Gilbert C. 
Clasificación:
5.0

The owner was so helpful and explained everything I needed to know. We will for sure use this location again in the future when needed.

Crystal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet Z. 
Clasificación:
5.0

Very friendly service! Quick, convenient, and super accommodating

Samantha P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynn S. 
Clasificación:
5.0

Not charging $9 dollars for the tank not being COMPLETELY full even tho it was full. Literally needed like 4 drops of gas in the tank

LOREN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anjelica M. 
Clasificación:
5.0

Excellent customer service!

evelyn P. 
Clasificación:
5.0

Same great service.

Jon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES O. 
Clasificación:
5.0

The experience at this location was great and the person there was very nice and professional. The truck was clean. The truck transmission would shake the truck when kicking into the next gear though. I entered a ramp to a 70 mph highway with a 75 ft entrance. The truck took way to long time to accelerate to 70 mph. I was pretty scared at that moment. When a highway is 70 mph, drivers usually drive 75 or 80. I got on the highway doing 20 cause the truck took to long to change gears. Most the drive, I thought the truck was not going to the next gear and then it kicks in after the engine was super loud. After that, it quieted down when in the next gear. Also the A/C just stopped blowing cold or any air for about five minutes while on the highway. I don't know what that was about.

Elias G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier M. 
Clasificación:
5.0

Our experience with the staff and equipment was truly wonderful. Our move went smoothly, safely and quickly due to superior staff and the outstanding condition of the truck. We are very happy to call on UHaul again in the future. Thank you for your service and help.

ADA A. 
Clasificación:
1.0

Additional charges for insurance that I decline where added at the office by the clerk. I did not sign or use my credit card in the office. The clerk used the credit card on file and added the additional charges with out my authorization.

Victor Miguel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario T. 
Clasificación:
5.0

The whole experience was great!! Uhaul rep very helpful with his expertise, guidance and instructions. Also saved me time by providing drop off location we needed ahead of time.

Javier L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymundo L. 
Clasificación:
4.0

El cliente no dejó un comentario.

PRISCILLA P. 
Clasificación:
5.0

Everything went smoothly, the representative was friendly and helpful.

Hal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex G. 
Clasificación:
2.0

The attendant was very friendly, though the equipment smelled hideous. The flooring seemed to have pet hair and urine. Very bad experience.

Ricardo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jenni G. 
Clasificación:
1.0

Someone that has the truck ready for use, and correct payment

Joanna R. 
Clasificación:
4.0

inside truck had dry mud, besides that, great service

Glenn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA E. 
Clasificación:
5.0

The truck has cracks in the roof metal. I loaded clothing boxes in on the night before and it rained very heavy soaking 5 of the boxes. It cost in excess of $50 to clean the damaged clothing. The man I rented from said that unit problem was out of his control and any issues had to be brought up with U-Haul corporate

Charles O. 
Clasificación:
5.0

We delivered early, after hours. we could not drop off at location but worked it out.

Shellia J. 
Clasificación:
1.0

If your trucks leak and it's raining, at the very least, let the customer know so they can avoid ruining priceless items. And when they are due to return the truck. . You should have your gates open. If they are not, you shouldn't charge a service fee for parking it down a block in a place that your store manager approved over the phone at the time. When I call back later to see why you charged my card another $50 and you are rude to me like I just stole $50 from you for no reason.. you shouldn't have a job. Would never recommend to anyone I liked.

Justin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo D. 
Clasificación:
5.0

Great customer service!!! Everything went smoothly!

Michelle R. 
Clasificación:
5.0

10/10 customer service was amazing. First time ever renting a uhaul and will definitely do business at this location again!

Madison S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda C. 
Clasificación:
5.0

They had the best customer service, very flexible and efficient. Definitely would rent again and recommend this location.

Sylvia O. 
Clasificación:
5.0

They always have great customer service ,thank you again!

YAJAIRA G. 
Clasificación:
5.0

I would recommend this this specific location to friends and family. Thank you for being so very kind.

Joann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mr.Jackson B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE R. 
Clasificación:
5.0

Alamo Auto treated us with such care. They were quick, professional and accommodating. We even had to extend our trailer rental at the last minute and that was no problem for them at all. I will definitely be coming back here and referring my friends and family to Alamo Auto for their U-haul needs.

Adrianna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin H. 
Clasificación:
5.0

I was very impressed with this location. They had the right equipment, and the expertise to get me on the road and back with no delays. I will certainly be doing business at this location again!

Houston B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maria T. 
Clasificación:
5.0

Extraordinario servicio al cliente

Tim T. 
Clasificación:
5.0

Reza was so nice, very professional. I will definitely rent my next uhaul from him, no other place.

ADRIANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanja Z. 
Clasificación:
5.0

Keep up the good work.

Luis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rito O. 
Clasificación:
5.0

Reza was very helpful. I will definitely go back to this location again.

ADRIANA R. 
Clasificación:
5.0

A great moving experience. Both on pick up and drop off!!!

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin M. 
Clasificación:
5.0

While towing the auto transporter there was a blow out on one of the tires.

FRANK G. 
Clasificación:
5.0

I was satisfied

Anita R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricardo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha G. 
Clasificación:
5.0

Customer service was excellent and friendly

jose C. 
Clasificación:
5.0

Reza is an awsome person and provided great customer service.

Susanna A. 
Clasificación:
2.0

Too rushed, too many charges. Overpriced.

Roland B. 
Clasificación:
5.0

Service is excellent everything is perfect

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY R. 
Clasificación:
5.0

Excellent customer services. recommand

Gaetan D. 
Clasificación:
1.0

This location added a service that I did not request with my online reservation. I requested it to be removed but I was told it cannot be removed because that's how the reservation was made. I specifically remember declining all extra add ons to keep cost low. I will not use uhaul any more because of this bad experience. And I will share my negative experience with friends and family so they're not having to pay for things not asked for.

Daniel A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marina R. 
Clasificación:
5.0

Good Customer Service

Vikas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey P. 
Clasificación:
4.0

Vehicle smelled of smoke. Dome light would not go out, battery died so had to get a jump start. Representative was good but abrasive.

Rhonda S. 
No se han enviado comentarios para esta ubicación.

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