El cliente no dejó un comentario.Heidi V.
Customer Reviews for AJ Sunoco
(Distribuidor de U-Haul del vecindario)
Barre, VT 05641
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7 a. m. - 5 p. m.
- Sáb.: 7 a. m. - 12 p. m.
- Dom.: 8 a. m. - 12 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Steven W.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.Lisa D.
El cliente no dejó un comentario.John V.
Trailer needs new tires. Both were virtually treadless.Peter H.
The instructions on how to pick up and drop off the truck we're crystal clear and helpful. The truck however appeared to have quite a bit of trouble going up hills. I wonder how often U-Haul trucks are maintained and serviced?Sequana S.
El cliente no dejó un comentario.Michael J.
I reserved a 15' truck and ended up with a 20', it was supposed to be the price of the reserved 15' and it was not! The truck was very under powered so we had to go so far out of our way to avoid any hills and that cost us way more in fuel than it should have!!! It was a nice option but a poor truck and not what I reservedJohn B.
Moving blankets were damp. Otherwise stellar service from AJ Sunoco. Very helpful. Found what I needed if not what I had wanted. (Wanted the big truck for 3days we could only get 1). Not bad for less than a week notice. The people at AJ were very helpful with the reservation process even though I managed to order a second truck by mistake via the magic of the internet. Thank you for your help.Christopher K.
Make the pickup location guaranteed instead of a "preference" we had to drive an extra hour to get our truck than what we had reserved.Robert C.
El cliente no dejó un comentario.Mike O.
Excellent customer service!Eli B.
Truck smelled of vomit and cigarettes.Kathleen J.
El cliente no dejó un comentario.Patrick H.
This is my go-to truck rental spot. They are the bestemily R.
Everything went well from start to finish. I got the van that I ordered, it was in great shape and ran well... I travelled to and from my destination without incident and returned the van to the dealer on time. There were no additional charges, all quotes matched and I was on my way. This location is managed well and run by a friendly and responsive individual. I will rent again if I need to, without hesitation.Dhiresha B.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.Bob E.
Everything went quite well & fast. AJ's was very helpful in answering our questions regarding towing as we have very little experience. I would definitely rent from them again.Laurie K.
I was told on the phone that i could return the truck as late as 5pm. when i went to pick it up, it took 1/2 hr to get the truck because the vendor had trouble getting the program working and it took a long time to check out the person in front of me. then i was told i could only have the truck until 2pm - which was a very tight timeline for us. Also the truck was difficult to start, and i had uncomfortably hot air blowing on my right foot - i had to keep moving it to the top of the accelerator to try to keep it from burning me. finally, the online return system is not user-friendly at all. i spent 15" at the end of a very stressful, tough day - from trying to get the truck back in time - and then gave it up. I hope i will never have to use u-haul again.Loren M.
Awesome location!melisa M.
I was not told that any extra gas would not be credited to me. I don't understand this policy as every other auto rental company gives a credit for extra gas above the amount that is required.PETER K.
El cliente no dejó un comentario.GABRIELLA D.
This UHAUL location is the very best! They are always so polite and helpful. They go WAY out of their way to provide the best service possible!JONI C.
El cliente no dejó un comentario.christopher C.
El cliente no dejó un comentario.Herschel C.
El cliente no dejó un comentario.nicholas D.
El cliente no dejó un comentario.Rachel R.
Wonderful people .Supportive environment. Thanks!Claire B.
good overall and happyBrian R.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.sherry S.
Great, friendly, helpful service-thank you!John H.
The service was very friendly and welcoming. The 2 people who helped us were very knowledgeable and answered all questions. The building and all outside area was very clean. The rentals all appeared to be well maintained.Barbara A.
Very kind and thoughtful service. The website is confusing, which does't really help. It is better to call someoe.Martin M.
El cliente no dejó un comentario.John T.
The customer service was incredible at the AJ Sunoco location. Moving is never easy, but they made renting a truck an enjoyable experience.William S.
The store was closed. I simply left the keys in a return box, which worked just fine.Margo D.
The seatbelts on the passenger side of the truck is broken.Duane A.
El cliente no dejó un comentario.Debra C.
El cliente no dejó un comentario.Melissa H.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.Gary W.
Nobody was around and I had to drive all the way to Waterbury to drop it off there because these people were not accepting drop offs.MICHAEL S.
perfect in every way and wonderful, friendly owners. I highly recommend and will rent from here again! MaryAlexander W.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.Shayd P.
No one there even though the website said it was open?????JILL ELAINE H.
El cliente no dejó un comentario.Richard G.
Expand the lot, it feels very crowded. The people who run the place are great though.Par W.
Customer service was excellent and trouble free. Trailer was as expected. Staff was helpful and informative. 10/10 recommendedJoshua S.
It was slightly difficult to return a trailer as there was no easy way to pull through - had to remove trailer, move it, back up car, then move trailer into position. Not terrible, but maybe difficult for some.Joseph W.
El cliente no dejó un comentario.Phillip T.
Free coffee, brand new vehicle! Woo hoo! When making a cup use 8oz not 10oz. Less water, more flavor.Jessica T.
El cliente no dejó un comentario.JUNE N.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.Nicholas H.
El cliente no dejó un comentario.Beth L.
Parking should be available.Thomas D.
The auto transport worked well, but was missing the rear safety chain and the hook on the front safety chain was broken. Otherwise it is a great place to rent from. The people are very helpful and efficient. Will rent from again.Matthew D.
El cliente no dejó un comentario.sara N.
El cliente no dejó un comentario.ALBERT B.
El cliente no dejó un comentario.PATRICK W.
El cliente no dejó un comentario.Steven G.
El cliente no dejó un comentario.Jeffrey G.
Not much to say since I did a self check in.Clarissa A.
Nothing. Friendly welcome. Truck ready and clean. Easy return.Elizabeth R.
The online reservation process was a nightmare. I was sent to a wrong location first where the owner had no record of my reservation. Thank goodness AJ Sunoco was generous and gave me the last truck someone else cancelled. Your reservation process is terrible and the consequences can be devastating!! Please improve.Janice J.
El cliente no dejó un comentario.Stephan B.
Worst company ever why I got charged 107$ fee again what is wrong with y'all to keep on charging people ???Bruno L.
The truck was a noisy, smelly piece of junk. The cargo area was very dusty. I expect better equipment from UHAULDavid R.
El cliente no dejó un comentario.Laura R.
Have your agents fill the gas tank between rentals or charge those who return the truck with less than a full tank for filling it. It is very annoying picking up a truck with 1/4 tank of gas and is very difficult returning a truck with exactly 1/4 tank of gas.Michael H.
Actually learn your job, during Covid 19. Online check-in and reservation is a thing. Both sides have access. Maybe if the regional manager wants to call about a rental for a place, they should notify the place. Or. Again this place can get with the times and CHECK THE ONLINE RESERVATION. Also, not aggressively follow people out to their car and put their hands on other people or property.Ashley H.
El cliente no dejó un comentario.Benjamin K.
AJ Sunoco were very nice to deal with. Only problem I had no tie downs at the front of cargo area. Made it difficult to secure a motorcycle properly.James R.
El cliente no dejó un comentario.nancy B.
They're great in any way!Vincenzo R.
Great service.SERGE D.
Great people at AJ's. I've used them for years, and will continue to use them.Travis M.
El cliente no dejó un comentario.Steve S.
The price of the truck rental changed from the time I ordered it online to when I picked it up. I was told because it was a 1 way since it was an out of area trip even though I was picking up and bringing back to the same location. This is not my fault nor my choice so I should not be charged more because of it. If you advertise 39.95 it should not changed to 45.00 and the price of the insurance was also more. I rent uhaul periodically and never had this issue despite having an out of state truck every single time so I don't buy the excuse I was given.Brian P.
El cliente no dejó un comentario.John S V.
5 Stars all around, ThankyouJohn C.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Stefan F.
El cliente no dejó un comentario.Faye W.
Another difficult uhaul experience. When I reserved the trailer the website said it was local. Then I get the call. No its 80 miles from home. Im stuck and have to do it. 80 miles to go get it. 80 miles back. Move items then another 160 mile round trip. Then there is the trailer. 6 feet wide with less than a 5 foot ramp. So I am in a parking lot in a downpour taking apart a $5000 lawnmower so it fits. Uhaul has no concern for its customers or reality of wasting hours getting equipment that shows at reservation its local. This is probably the last time I will use uhaul. Not worth the aggravation involved.Robert L.
El cliente no dejó un comentario.GREGORY B.
El cliente no dejó un comentario.Robert S.
These are the ONLY people who tried to contact me about my reservation, even tho customer service told me they would call me back multiple times and NEVER DID. They both were helpful and assured me that my reservation was solid even if I had to pick it up the following day. Customer service over the phone for the after hours pick up was horrible. 40 minutes just to get a rep. Then went around in circles doing everything I was asked but getting the same error messages. Had to ask multiple times if the rep was still there or even awake because he was so silent. After an hour and a half on the phone it disconnected and I had to figure it out on my own!Heidi B.
El cliente no dejó un comentario.CHRISTOPHER R.
Probably the nicest customer service I've experienced in years. So nice, so knowledgeable. I would go out of my way to rent from them again.Noah S.
El cliente no dejó un comentario.Jacinta M.
We chose Burlington, Vermont as our pick up location and for the first reservation on 4/10/21 we were going to have to pick up in Morrisville, Vermont so we rescheduled to 4/17/21 and again requested Burlington, Vermont and had to pick up the truck in Barre, Vermont. We were not very happy about that.Paul C.
explain how to adjust mirrors when backing upJames S.