The driver side mirror was broken and the truck seemed to be having drive axle issues. The steering was loose, clunky and sounded off. They didn’t have the furniture dolly available and I had to drive to another uhaul location to get one. Seems like if I’m spending 30 minutes running an errand for you I shouldn’t be getting charged for that time.
Robert J
Customer Reviews for Airway Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
TALKING TO SOMEONE ELSE ON THE PHONE WHILE IN THE STORE ODD TO GET THE VEHICLE
rick sThis site is a Shell Gas Station/Convenience Store with 2 U-Haul trucks parked on its lot. All U-Haul transactions happen remotely via the gas station/convenience store clerk’s phone, which isn’t too much of a problem when picking up the truck. But, fast forward to 8:00-8:30 AM when the truck is due for return. Andy doesn’t answer his phone. He has a full voice mailbox. One can’t leave a message. Antagonizing moments pass! All one can do is take photos of everything and walk away. NEVER RENT A U-HAUL HERE OR YOU EARNED THE HEARTBURN TO COME!!!
Jim G