Customer service went above and beyond to make sure our experience was quick and smooth. Thank you!!!
HARRY C
Customer Reviews for Airborne Lotto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Customer Service is fantastic
JOSEPH C"I had a great experience at the U-Haul location in Oak Grove. PK the employee was friendly and helpful answering all my questions."
MARCUS LI was informed that U-Haul would help me load the truck on the trailer and they did not
ALMA GThe pickup location was inside a smoke shop, and people were smoking indoors, so the whole place smelled very strongly of cigarettes. As someone who doesn't smoke, I found it really unpleasant - not only did I leave smelling like smoke, but it's also harmful to be around that. Aside from that, the process was fairly quick. After the paperwork, I got the truck in about 10-15 minutes.
ERIKSEN LUhaul.absolutely did not honor my first reservation, canceled it because they could not get it to repopulate attached to my login -i had no access to this reservation- then after canceling on a holiday weekend transferred me to some internal individual instead of customer service. They actually sent me over to whomever makes reservations where I waited before getting off the phone- still hadn't been helped. Following that i used your own website to look up 15' trucks near me since again you canceled my reservation and the 3 places I called all did not even offer 15 foot trucks. So your app was wrong. Thankfully the individual who owned the business was working the counter and helped me locate a nearby truck. When I arrived it took me almost 2 hours just to pick it up because the site kept crashing. When we called support she basically said oh well. 10/10 would not recommend and will not use When we need to move cross country
SAMANTHA MI just noticed that the last 2 times I was charged for "safe move" coverage. I have declined coverage as I trust my insurance and prepare for all. I understand that if anything happens to vehicle I'm required to pay full amount. I STILL declined. But when I revolt final bill it's been added. I don't appreciate those extra charges. Why ask me to accept or decline if you still going to charge me.
MARIA LCarmen was very friendly and professional, ensuring everything on the trailer was working and in good shape before I pulled out.
AUDREY ROvercharged. This place is AWFUL
MARIA LPrices to high! Shouldn't have to pay to rent the truck and so much for the miles also! Not a happy customer
KIANNA GVery friendly and helpful.
JOSEPH BFast and efficient service
CARLOS RGreat Customer service thanks Theresa
BRANDY TMuddy where equipment is stored,
STEVEN BI wont you anyone else!!
Warren LEvery thing was perfect,
GRACE MVery nice and helpful
Robin ROverall customer service was excellent
DANIEL ONot so friendly staff, called the day prior to confirm equipment (truck and trailer) and they cancelled truck without my permission. Truck/trailer was NOT reviewed with staff to make sure we aren't charged for prior damages.
ALEXANDER SThe lady there was very helpful and sweet she rocks
KAREN MExtraordinario servicio al cliente
AMBER FThe mile price,
MARVIN GThe experience has been a life saver. MR. PK's Customer Service is the best. I recommend everyone to contact him at the AIRBORNE LOTTO in Oak Grove KY.
JAMES CThis place reeks of cigarettes. Looks sketch. Customer service is nonexistent. Rent from another location. I got a migraine from the smell. I couldn't move anything that day as I was in bed dealing with my debilitating migraine
MARIA LNada
JAMES COffice has smokers due to it being a lotto, but owner got me in and out quickly and was very helpful and nice. They have great more expanded hours and are the closest and most convenient to Ft Campbell.
Lynette MNothing, you guys rocked
Jessica RPut a bigger warning label that the ac turns off during harder acceleration haha.
Daniel F