Customer Reviews for Air Tool Maintenance
(U-Haul Neighborhood Dealer)

538 comentarios

420 River Rd   Eugene, OR 97404

(541) 342-8011

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(541) 342-8011

420 River Rd
Eugene, OR 97404

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

There are two locations on river road. Would be helpful to clearly identify the exact location when picking up the truck.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORBERT H. 
Clasificación:
2.0

Had to have a repair man meet us on site to get truck back lift door open. It caused problems for the plan of moving furniture.

Susan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTY D. 
Clasificación:
1.0

Bad experience. Was delayed an hour from original pick up time.

Benjamin G. 
Clasificación:
5.0

Clean ashtray and side mirrors and have everyone park facing street

Sonia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin M. 
Clasificación:
5.0

I just feel when you pick up a truck it should be topped off with gas so it's ready to go. I don't like the idea of having to fill the tank up when you need to get moving.

Mark M. 
Clasificación:
1.0

The older man who helped me did not offer any help and did not even check in the trailer while I was there. I was later charged a $28 late fee and I was a day early dropping off my clean trailer 

Anne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hana K. 
Clasificación:
4.0

El cliente no dejó un comentario.

David J. 
Clasificación:
4.0

Nothing. Service was excellent.

Gary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cassandra V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracie E. 
Clasificación:
3.0

El cliente no dejó un comentario.

MargaretPeg H. 
Clasificación:
1.0

Personnel were rude and would not honor fuel agreement set forth by California store. Said "there was nothing they could do." After calling the district manager we were issued a refund. Will continue using U-Haul but not from this location.

dorthy F. 
Clasificación:
4.0

El cliente no dejó un comentario.

David V. 
Clasificación:
1.0

I was charged for 3 items I did not use that the operator of this establishment claims he removed from the truck. I was charged a cleaning fee to remove these items that I did not use. I was then charged a processing fee because I had to complete my online check in by calling customer service (app would not accept pics of fuel gauge/odometer). So a one day, 29 mile truck rental with one dolly should have been just under $100. After what I assert is fraud and what I'm sure will eventually be chocked up to 'an innocent mistake' the bill grew to about $160. So, buyer beware. The location I used is Air Tool Maintenance on River Road in Eugene, close to NW Expressway entrance. Don't say you weren't warned. For the skeptics -- The trucks only come with one dolly and a bag of furniture pads. Everything else you have to rent and receive from Air Tool Maintenance or whatever U-haul rental place you get your truck from. I picked up a clean truck (one dolly, one bag of sealed furniture pads) on a Saturday using the U-haul app and returned a clean truck (one used dolly with seal broken and an unbroken seal on the furniture pads) the next day on Sunday. Air Tool Maintenance is closed on weekends. Therefore, even if I wanted I could not have rented any extra equipment. I repeat. I picked up a new truck from a closed establishment. Monday rolls around when they open and process my truck magically I have extra equipment in the back of my truck that could not have possibly been picked up in the first place.

Phillip I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ben H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayle A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy O. 
Clasificación:
2.0

You tried to charge me $100. First and last time using this service

Brooke Hagan S. 
Clasificación:
4.0

Agent helped me hook up the trailer

Brad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rylin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald F. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen C. 
Clasificación:
3.0

It took me 5 or 6 tries to upload the back of my license. That seems excessive. The pics all looked equally as clear. Just seems weird, and took me 10 minutes to check out.

Joshua D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nikola R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley S. 
Clasificación:
3.0

It would be nice if someone had helped me unhitch the trailer, possibly inspected it, possibly gave me a receipt that showed I turned it in. The gal at the desk had to go ask the man in the back where I should park the trailer and she said they would email me a receipt but I don't have one yet.

Amanda P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaun S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aren T. 
Clasificación:
5.0

Quick on pickup and drop off. I was thoroughly annoyed by the dolly and blankets hanging in the truck wasting space unless you break the seal and pay to use them. I walked past them in the store - I don't need them occupying space in the truck.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niels G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brooke V. 
Clasificación:
5.0

Great customer service! Friendly people and very accommodating.

Marguerite R. 
Clasificación:
5.0

Locks not available at this location

Bonnie C. 
Clasificación:
5.0

All went well

NATHAN C. 
Clasificación:
5.0

Knowledgeable staff. Super clean truck. Made it easy. If I need a rental I'll be back.

Christopher W. 
Clasificación:
3.0

Please inform the customer that they have a lot to do online including photos to do an online return of the vehicle. I returned my keys and drove off to pickup my child and then process the return due to the fact my phone was dead battery and had to charge. I then had to drive back across town to do the vehicle return, had to take pics from the windows and completely guess the mileage. That was not explained or presented anywhere in advance. I am definitely disappointed and frustrated with that part of the process.

Wendy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyanna D. 
Clasificación:
4.0

Easy drop off, seamless

RANDY L. 
Clasificación:
3.0

Awkward to get to but hey, it worked

Stanley S. 
Clasificación:
3.0

Hire telephone operators who speak english clearly enough to be understood , and who understand English. That would be nice. If a customer finds him/herself having to call in for some reason.

ZAK M. 
Clasificación:
4.0

Only problem was that it took about 15 minutes to complete the online pick up process. I would have preferred being able to arrange everything in advance so pickup was faster

Catherine P. 
Clasificación:
1.0

I reserved the trailer to be picked up at the big uhaul location right around the corner from where I live. I was notified the day before pickup to go to another small cramped dumpy location miles from my house to pickup the trailer.

Michael P. 
Clasificación:
4.0

Pick up was smooth. Truck was dirty. Not a big deal, just some trash. Other than that experience was 5 star.

LUKE B. 
Clasificación:
3.0

Equipment smelled strongly of cigarette smoke. Huge problem with online check-in, but that was not the location's fault.

Jeffrey Y. 
Clasificación:
3.0

Uhaul truck was given to me in an unsafe operating condition. Mirror on the passenger side was taped to the vehicle and fell off on the freeway. This was noted on pickup and no other for rental was available.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry A. 
Clasificación:
5.0

Polite Efficient Friendly

David H. 
Clasificación:
3.0

There were no furniture pads in the van upon pick up. Wait g for a refund but have heard nothing.

Rebecca M. 
Clasificación:
5.0

Excellent service

James G. 
Clasificación:
5.0

How can you improve on excellence ??

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
3.0

I was there watching customers walk away because the employee did not know how to operate the computer very well hold on

Derick S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chang A. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRISTIN M. 
Clasificación:
5.0

Very personal well managed smaller establishment but worthy of a Uhaul franchise. Owner takes great pride in letting customers know the basics of uhauljng and gives tips of the travel ahead He took great pain to show me the the trailer functions since I was towing a vehicle

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN MARIE H. 
Clasificación:
3.0

I didn't like the fact I had to get out of my truck and take 2 pictures at night. I felt uneasy. It was convenient after hours pick up âœ" out and in isn't super difficult

Lucendia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katt D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtnie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda T. 
Clasificación:
5.0

Windshield seal wasn't properly repaired. I had to reseat it after driving an hour.

Tom F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn R. 
Clasificación:
1.0

Overpriced, unfriendly, unhelpful, broken app....won't be back to uhaul due to these reasons.

Jeffrey D. 
Clasificación:
5.0

Thanks to Dave and others for friendly, helpful service. I recommend this location for rentals.

JASON S. 
Clasificación:
1.0

Truck was not clean and ready when we arrived. Individual at desk could not find our reservation. It turned out they were looking at the wrong week-could not operate computer. Personally will never return to this location.

Curtis F. 
Clasificación:
5.0

I dropped the trailer off yesterday.There was one couple ahead of me. The manager was polite, competent, and treated me the same. The return took 15 minutes--MAX! I'm very happy with the service.

Malcolm P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy B. 
Clasificación:
5.0

Lower costs!!! Allow pickup and return to be at different locations in nearby towns. Inform customers that the 10ft trucks have no ramps!

Vicki P. 
Clasificación:
3.0

Dave helped me, professional, friendly, and he was great. Dave explained everything throughly...however I FORGOT TO REFUEL the truck, (my bad), over all I will use this place again and refer to my family and friends. 5 stars

Trina H. 
Clasificación:
3.0

Your app didn't work at all. It wasted my time and created aggrivation.

Krislyn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanne M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
2.0

The gentlemen who checked me in and hooked up the trailer for me never once wore a mask, or even pretended to care that he wasn't, all the while I was wearing one and so was the women at the store. I'm this day and age, it shows a complete lack of not I ly following the law as outlined here in Oregon, but having respect for u-haul customers. I would never use this location again.

DUSTIN E. 
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