I picked up the truck and it was reading 16 miles til empty. Had to rush to the closest gas station in the early morning in fear of running out of gas. Took me 30 minutes to do the 24/7 login to be able to get the truck. Truck should be given with full tank then I refill it to full. Very likely won't get any refund in gas even though I left it with more gas in it then when I picked it up.Ryan H.
Customer Reviews for Air Tool Maintenance
(U-Haul Neighborhood Dealer)
Eugene, OR 97404
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday9 am–12 pm
Special Operating Hours
- 12/9/2023: Closed
- 12/10/2023: Closed
- 12/22/2023: Closed
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tracy J.
Customer did not leave a comment.BRENDON C.
The gas I out in was syphoned out and they charged me for gas. Apparently this happens everyday . I have not been refundedjayme V.
Service personnel friendly, helpful and efficient. Small operation the chance chance to be personable. I would definitely recommend this location.John M.
Your "service" is now worse then moving. Paid the ceo's too much and now you're a pain to useKorey R.
Customer did not leave a comment.Patrick R.
The bestNelson S.
Customer did not leave a comment.CHARLES N.
I was told the van had 3/4 of a tank of gas and I had to return with that much or more or I would be charged an extra fee. The man that "checked" me out just handed me the keys and I assumed there was that much gas in the vehicle. Since I was preoccupied with getting my 89 year old Father moved into assisted living I did not notice that the vehicle was acutally on EMPTY. So the vehicle stopped running in one of the busiest places possible blocking traffic and putting me and others at risk. Once I got fuel brought to me I immediately put $50 in the tank. When I returned the vehicle I was told I would it was quite common for the fuel to be siphoned from the vehicles. Since it was below 3/4 of tank on return then I would probably be charged the extra fee but they "would see what they could do"DONNA H.
Customer did not leave a comment.SORINA R.
Customer did not leave a comment.Heidi E.
Customer did not leave a comment.Gavin G.
The place was closed. I spent 45 minutes extra calling customer service to try to get the U-Haul and then was charged an extra $20 for it being a "self-service" rental. I was NOT told about the extra fee prior to renting.Beth A.
I went in at the end of the day but the customer service was horrible. The store owner was RUDE and SHORT. He rented me a dolly but forgot to mention I didn't have ramp access with the U-Haul I rented My out of pocket expense was DOUBLE what my online quote was. Never going back thereBreaunna P.
Customer did not leave a comment.Cynthia N.
Next time mention the key to the lock is gone. We wasted time driving back to the location to find out after being told we were good to go. Would've been returned on time had we known the issues prior.RICARD B.
Great company definitely would use again, thank you!kristen C.
Truck was clean but had half the gas they said it did. Not a big deal there reimbursed that. Big problem is that they charged me an extra day because he didn't bother to check it in until he could do so (very convenient for him). To be clear I dropped it off at 220 and he said I did at 330. I have pictures to prove it because he seemed shady and I didn't want to get incidental charges that I didn't owe for. I've rented a lot of uhauls. This was by far my worst experience with you. I will examine other companys before leaning on just going uhaul like I have my whole life. Extremely disappointed. Then customer service "opened a dispute". I want my money back immediately and action taken against an authorized uhaul representative who is dirty. I was told a manager would reach out to me. Nothing. If I don't hear back from you by tomorrow I will dispute the WHOLE CHARGE with my credit card company for attempted fraud and you can get it from your shady dealer.Jason H.
Customer did not leave a comment.Lonnisa H.
While the person at this location was friendly, he was having massive computer issues to the point that he told me he was going to send me to another location to pick up my truck. Finally, he decided against that, and filled out the paperwork by hand. He spent an inordinate amount of time trying to get the computer to work when he could have just filled out the paperwork by hand after a few failed attempts at the computer. What should have been no more than 10 minutes checking out my truck, turned into almost a half an hour because he wanted the computer to work and refused to do the check-in by hand until the very last minute.Kathleen C.
Customer did not leave a comment.Billy H.
Customer did not leave a comment.kate W.
Customer did not leave a comment.Peter A.
Our truck had a near flat tire. We were told to take it to a gas station ourselves. The gas tank had been siphoned and there was barely enough gas in it to get to the gas station. THEN we were charged an additional $25 two days after we returned it for a â€œcleaning feeâ€ and no one called or emailed to let us know. Just avoid it. There are several nearby uhaul locations that have great staff and well maintained vehicles.THEODORE S.
No place to park, no lines or directions. It's just a business for something else.Lary L.
The manager was an amazing help but the back of the truck had something sticky spilled all over it. Sadly it did get on some of my things before we noticed.maria R.
Customer did not leave a comment.Orville N.
You charged too much. And changed my locationAlexander G.
Give them the size that they order.Jean W.
Thank you!Maria S.
They charged me for shit I didn't use!Chalice C.
Neither my wife nor I could get our location to work with their GPS. However, the owner was gracious and did not charge us for the extra fees. Would go back.Bradley L.
The staff was friendly and helpful.. the truck was ready when I got there â€¦ it was a great experience! Thank u. Sherry R.sherry R.
Customer did not leave a comment.Strata C.
Complete c and included charges should be discussed up front. There wew unexpected costs and fees etc. Not discussed before rental. I ebded up being charged 4 times what i was led to believe. False advertising and poor customer service. A secondary side income for this business.Marilyn D.
Customer did not leave a comment.ANNA M.
Customer did not leave a comment.Thomas N.
The iOS app is good start but needs more refinement. I'm sure I am as much to blame since it was the first time using the app. A mistake was made scheduling the unloading help.Dennis O.
There are two locations on river road. Would be helpful to clearly identify the exact location when picking up the truck.MICHAEL W.
Customer did not leave a comment.NORBERT H.
Had to have a repair man meet us on site to get truck back lift door open. It caused problems for the plan of moving furniture.Susan S.
Customer did not leave a comment.CHRISTY D.
Bad experience. Was delayed an hour from original pick up time.Benjamin G.
Clean ashtray and side mirrors and have everyone park facing streetSonia A.
Customer did not leave a comment.Gavin M.
I just feel when you pick up a truck it should be topped off with gas so it's ready to go. I don't like the idea of having to fill the tank up when you need to get moving.Mark M.
The older man who helped me did not offer any help and did not even check in the trailer while I was there. I was later charged a $28 late fee and I was a day early dropping off my clean trailer 😡Anne C.
Customer did not leave a comment.Hana K.
Customer did not leave a comment.David J.
Nothing. Service was excellent.Gary F.
Customer did not leave a comment.Randal F.
Customer did not leave a comment.Kristine B.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.Cassandra V.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Tracie E.
Customer did not leave a comment.MargaretPeg H.
Personnel were rude and would not honor fuel agreement set forth by California store. Said "there was nothing they could do." After calling the district manager we were issued a refund. Will continue using U-Haul but not from this location.dorthy F.
Customer did not leave a comment.David V.
I was charged for 3 items I did not use that the operator of this establishment claims he removed from the truck. I was charged a cleaning fee to remove these items that I did not use. I was then charged a processing fee because I had to complete my online check in by calling customer service (app would not accept pics of fuel gauge/odometer). So a one day, 29 mile truck rental with one dolly should have been just under $100. After what I assert is fraud and what I'm sure will eventually be chocked up to 'an innocent mistake' the bill grew to about $160. So, buyer beware. The location I used is Air Tool Maintenance on River Road in Eugene, close to NW Expressway entrance. Don't say you weren't warned. For the skeptics -- The trucks only come with one dolly and a bag of furniture pads. Everything else you have to rent and receive from Air Tool Maintenance or whatever U-haul rental place you get your truck from. I picked up a clean truck (one dolly, one bag of sealed furniture pads) on a Saturday using the U-haul app and returned a clean truck (one used dolly with seal broken and an unbroken seal on the furniture pads) the next day on Sunday. Air Tool Maintenance is closed on weekends. Therefore, even if I wanted I could not have rented any extra equipment. I repeat. I picked up a new truck from a closed establishment. Monday rolls around when they open and process my truck magically I have extra equipment in the back of my truck that could not have possibly been picked up in the first place.Phillip I.
Customer did not leave a comment.Ben H.
Customer did not leave a comment.Gayle A.
Customer did not leave a comment.Samantha H.
Customer did not leave a comment.Timothy O.
You tried to charge me $100. First and last time using this serviceBrooke Hagan S.
Agent helped me hook up the trailerBrad B.
Customer did not leave a comment.Mary D.
Customer did not leave a comment.Rylin G.
Customer did not leave a comment.Donald F.
Customer did not leave a comment.David B.
Customer did not leave a comment.Allen C.
It took me 5 or 6 tries to upload the back of my license. That seems excessive. The pics all looked equally as clear. Just seems weird, and took me 10 minutes to check out.Joshua D.
Customer did not leave a comment.Nikola R.
Customer did not leave a comment.Ashley S.
It would be nice if someone had helped me unhitch the trailer, possibly inspected it, possibly gave me a receipt that showed I turned it in. The gal at the desk had to go ask the man in the back where I should park the trailer and she said they would email me a receipt but I don't have one yet.Amanda P.
Customer did not leave a comment.Shaun S.
Customer did not leave a comment.Cynthia N.
Customer did not leave a comment.Aren T.
Quick on pickup and drop off. I was thoroughly annoyed by the dolly and blankets hanging in the truck wasting space unless you break the seal and pay to use them. I walked past them in the store - I don't need them occupying space in the truck.Andrew H.
Customer did not leave a comment.Niels G.
Customer did not leave a comment.Brooke V.
Great customer service! Friendly people and very accommodating.Marguerite R.
Locks not available at this locationBonnie C.
All went wellNATHAN C.
Knowledgeable staff. Super clean truck. Made it easy. If I need a rental I'll be back.Christopher W.
Please inform the customer that they have a lot to do online including photos to do an online return of the vehicle. I returned my keys and drove off to pickup my child and then process the return due to the fact my phone was dead battery and had to charge. I then had to drive back across town to do the vehicle return, had to take pics from the windows and completely guess the mileage. That was not explained or presented anywhere in advance. I am definitely disappointed and frustrated with that part of the process.Wendy W.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Samantha O.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Victor R.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.Kellen D.
Customer did not leave a comment.David F.
Customer did not leave a comment.Keyanna D.
Easy drop off, seamlessRANDY L.
Awkward to get to but hey, it workedStanley S.
Hire telephone operators who speak english clearly enough to be understood , and who understand English. That would be nice. If a customer finds him/herself having to call in for some reason.ZAK M.
Only problem was that it took about 15 minutes to complete the online pick up process. I would have preferred being able to arrange everything in advance so pickup was fasterCatherine P.
I reserved the trailer to be picked up at the big uhaul location right around the corner from where I live. I was notified the day before pickup to go to another small cramped dumpy location miles from my house to pickup the trailer.Michael P.