Customer Reviews for Air Station Storage
(U-Haul Neighborhood Dealer)

720 reviews

1121 Old Maplehurst Rd   Jacksonville, NC 28540

(910) 554-3006

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday - Sunday:
    9 am - 12 pm / 1 pm - 4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(910) 554-3006

1121 Old Maplehurst Rd
Jacksonville, NC 28540

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5:30 pm
  • Saturday - Sunday:
    9 am - 12 pm / 1 pm - 4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Harrison Johnson 
Rating:
5.0

Customer did not leave a comment.

Theresa Withers 
Rating:
5.0

Customer did not leave a comment.

Zachary Young 
Rating:
3.0

Too hard to contact om business day. Can't leave a message

Rebecca Dowless 
Rating:
5.0

Customer did not leave a comment.

Sergei Roper 
Rating:
5.0

Customer did not leave a comment.

Ryan Trujillo 
Rating:
5.0

Easy to drop off truck with the fastest check out I’ve ever had.

Walter Wagner 
Rating:
5.0

fast and easy to turn in!

rosa abbott 
Rating:
5.0

Customer did not leave a comment.

John Witkowski 
Rating:
4.0

This location was the one I made my reservation through. The young lady that helped me with the reservation was filling in from another location and was very helpful and professional. The young man that helped with the drop off was also excellent.

Matthew Ziegenmeyer 
Rating:
3.0

Customer did not leave a comment.

Matthew Morgan 
Rating:
5.0

Great customer service

Jorge Mantilla 
Rating:
5.0

Truck was in good condition, ran good, the pick up location changed but was easy to find. Customer service was excellent, and a newer truck was provided to me with only a few minutes extra wait time. Overall, very good experience. The only thing I had a problem with was that I could not figure out the head light switch. None of the tiny markings made any sense to me, and I ended up driving with headlights off when I'd prefer they were on. Instrument lights were no help in determining if headlight were on, with the exception that an obscure panel light indicated only side lights were on. No fault of U haul if Ford was the builder of the cab. I'd prefer clearly worded controls, instead of obscure hieroglyphics, again no fault of U Haul rental agents.

Stephen Brown 
Rating:
5.0

Customer did not leave a comment.

Tytonda Morris 
Rating:
5.0

Customer did not leave a comment.

Chelynda Taylor 
Rating:
5.0

Customer did not leave a comment.

Kimberly Sanders 
Rating:
5.0

Customer did not leave a comment.

Manny Velez 
Rating:
5.0

Customer did not leave a comment.

Robert Esterly 
Rating:
5.0

Customer did not leave a comment.

Bob Hrobak 
Rating:
5.0

Customer did not leave a comment.

James Derrick 
Rating:
5.0

The young lady that was working that day was professional,accommodating, and very pleasant and very knowledgeable. I will rent there again… Thank you Jacklyn Anderson

Jacklyn Anderson 
Rating:
5.0

Customer did not leave a comment.

Keith Cumberland 
Rating:
5.0

Customer did not leave a comment.

Harrison Johnson 
Rating:
5.0

Employees were great. Very courteous and professional.

John Kiewlicz 
Rating:
5.0

Customer did not leave a comment.

KEVENS CYRIAQUE 
Rating:
5.0

Nothing really. Reserving, picking up and returning the vehicle was simple and quick.

esme jackson 
Rating:
3.0

Customer did not leave a comment.

matilda muois 
Rating:
5.0

Management at this facility is very professional and accommodating. Consistently has a good selection of equipment.

Aaron King 
Rating:
5.0

Customer did not leave a comment.

Brianne Oherien 
Rating:
5.0

The sale representative was extremely professional and the experience was great.

Matthew Papa 
Rating:
5.0

Great staff. Very helpful.

Tom Kiewlicz 
Rating:
5.0

your staff of employees are super and all in one package of professionals.

SAMUEL REYES 
Rating:
5.0

stacy is on her game.. great job

SAMUEL REYES 
Rating:
5.0

Great Staff. Both professional and excellent performers. Love the service.

Sonya Rowe 
Rating:
5.0

Ms. Stacy West was very understanding to my situation and she explained the U-Haul rates and mileage so that I knew my obligations for paying the money. Thank You Stacy and I will be back to see for another U-Haul Rental.

STACEY RENA DANDRIDGE 
Rating:
5.0

Thank you for your kindness and service.

Sonya Rowe 
Rating:
5.0

Customer did not leave a comment.

Axel Dallmeyer 
Rating:
5.0

Customer did not leave a comment.

Sheila Atchison 
Rating:
4.0

Customer did not leave a comment.

JACOB PARKINSON 
Rating:
5.0

The gentleman who served us was extremely friendly and helpful I would recommend it to everyone.

Veronica Shelton 
Rating:
5.0

Customer did not leave a comment.

peggy timberlake 
Rating:
5.0

Customer did not leave a comment.

Justin Sneary 
Rating:
5.0

Customer did not leave a comment.

Bard Wiesen 
Rating:
5.0

Very helpful staff.

John Wooley 
Rating:
5.0

Customer did not leave a comment.

Harrison Johnson 
Rating:
5.0

Customer did not leave a comment.

Susan Lynch 
Rating:
5.0

Customer did not leave a comment.

Jimmy McCracken 
Rating:
5.0

Customer did not leave a comment.

Phillip McNeal 
Rating:
5.0

Customer did not leave a comment.

George McMurdy 
Rating:
5.0

Great customer service!!

Reggie Bannerman 
Rating:
5.0

No problems, friendly staff

mike falletti 
Rating:
5.0

Customer did not leave a comment.

JEANIE KITTLESON 
Rating:
5.0

Customer did not leave a comment.

Randy Sawtelle 
Rating:
4.0

Customer did not leave a comment.

Ricky Saunders 
Rating:
5.0

Quick and easy pickup. Good communication.

Michael Usoz 
Rating:
5.0

Customer did not leave a comment.

Mary Becker 
Rating:
5.0

Customer did not leave a comment.

Bob Fuge 
Rating:
4.0

We dropped off a day early and the office was closed but returning the truck and equipment was easy.

Thomas Poole 
Rating:
4.0

Customer did not leave a comment.

Joseph Dougherty 
Rating:
5.0

Excellent customer service from on site staff both at site and on phone.

Norman Mjaatvedt 
Rating:
5.0

Outstanding personal and professional service.

Michael Mahoney 
Rating:
5.0

Customer did not leave a comment.

Myranda Beier 
Rating:
5.0

Customer did not leave a comment.

Norman Adamson 
Rating:
5.0

Awesome people and great stuff!

Murad Latifov 
Rating:
5.0

Customer did not leave a comment.

Lisa Stout 
Rating:
4.0

Customer did not leave a comment.

Amber Arnold 
Rating:
5.0

Excellent service and very convenient

WINIFRED EVANS 
Rating:
5.0

Great job!

Tim Stutsman 
Rating:
5.0

Customer did not leave a comment.

Marcus Davis 
Rating:
5.0

Customer did not leave a comment.

Richard Fassnacht 
Rating:
5.0

Stacy was excellent!!

GARY VAUDREUIL 
Rating:
4.0

If the parking lot could be just alittle bigger...I had trouble taking the truck back

Kayla Sanderson 
Rating:
5.0

Customer did not leave a comment.

Jen barbee 
Rating:
2.0

I am a small business owner that uses Uhaul to transport my equipment to different locations. I pay large amounts with no complaints every time I rent a van or truck. It would be nice if this company wouldn’t accuse me of driving further than I did AND accuse me of not filling up the gas tank before returning. I even have the receipt to prove it. I was told that there was a mistake and I would receive a refund for the gas charges , but I haven’t seen it YET. I don’t usually work with this location, so I hope this isn’t a frequent occurrence. I’m super disappointed in this location and probably won’t continue doing business with uhaul again.

AVON CRAIG-JOSEPH 
Rating:
5.0

Great staff

Richard Karem 
Rating:
2.0

Space for parking the 12" trailer with a full size truck was very small and hard to back the trailer into. Took me several times of backing and forth movements to get the trailer into the slot and had to have someone else to watch in order to avoid damaging my trailer and adjacent trailers. I personally would never return another one there, so I cannot recommend to others.

Dwight LaForce 
Rating:
5.0

Customer did not leave a comment.

DAVID JOHN 
Rating:
5.0

Make sure the drop off is done through compatible technology or device if being dropped off after hours because I was kicked out of the system over and over. I had to use another device and almost missed drop off time.

Donald Murray 
Rating:
5.0

Get more cars.

Ahmed Kotait 
Rating:
5.0

Customer did not leave a comment.

Garth Burnett 
Rating:
5.0

Customer did not leave a comment.

Michele OBrien 
Rating:
5.0

Customer did not leave a comment.

Johnny Byrd 
Rating:
5.0

Have had no problems and have rented in the past 3 months 7 times always clean and no issues what so ever. From big trucks to car trailers they all are well maintained and have no problems

Joseph Monto 
Rating:
4.0

Customer did not leave a comment.

Lindsay Whaley 
Rating:
5.0

Amazing storage location and U Haul drop-off. The staff is super nice and accommodating. I’m glad to have done business with them.

Jason Murphy 
Rating:
3.0

The parking lot is too small. Despite the designated "return time" on our contract being 8:00 am, the location did not open until 9:00 am.

Kip Malcolm 
Rating:
5.0

Customer did not leave a comment.

Halia Scott 
Rating:
5.0

Customer did not leave a comment.

Jerome Luchuk 
Rating:
5.0

Customer Service Representative was very friendly and made everything smooth and quick with renting the trailer..

Paul Mousseau 
Rating:
5.0

Office staff was superior!

BETTY GURGAUNS 
Rating:
5.0

Customer did not leave a comment.

Colleen Pierce 
Rating:
4.0

Customer did not leave a comment.

LAURIE STREET 
Rating:
5.0

Customer did not leave a comment.

William Houle 
Rating:
5.0

While this location was amazing. My initial rental was not. The equipment was not returned in time and I was not contacted beforehand. I was on a time crunch and without even them calling the customer to see where they are with their return, he simply said sorry man, call 1-800 GoUHaul. UHaul over the phone helped and booked another vehicle transport at a location down the road. We drive right over and once inside, they tell me it somehow was double booked!!! So they looked and found another rental further down the road. Third time was a charm. They had the equipment and got me on my way. It normally does not take this much running around, calling, begging and pleading to get equipment.

Chad Calahan 
Rating:
1.0

Out of my entire journey of purchasing a house from start to finish, including finding a realtor, making offers, applying for a mortgage, buying insurance, etc, renting a Uhaul was by far the absolute worst part of my experience.

Rebecca Gates 
Rating:
5.0

Very friendly and professional staff. Highly recommended.

Kenneth Wade 
Rating:
5.0

Customer did not leave a comment.

Francisco Vidal 
Rating:
5.0

I have to say that this is the most clean organized facility I have ever been to. Very friendly and professional staff. I have used them before and I highly recommend them to anyone who wants a great place to do a rental.

KENNETH WADE 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wade 
Rating:
5.0

Outstanding service

Leslie Huffman 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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