Customer Reviews for Aguirre Wireless
(U-Haul Neighborhood Dealer)

173 reviews

11051 Fostoria Rd   Cleveland, TX 77328

(281) 592-0320

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 9 am–3 pm

Services at this Location:

Contact Us

(281) 592-0320

11051 Fostoria Rd
Cleveland, TX 77328

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 9 am–3 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N/A

Lee Thornton 
Rating:
5.0

I loved the customer service. He was so nice and had everything ready.

Patsy Jamieson 
Rating:
5.0

Very friendly and helpful. Great place to rent from.

Theresa Salinas 
Rating:
5.0

Always freindly service!Highly recommended location.

Raymond Miller 
Rating:
5.0

The manager was very hands on and helped with any question I had . Will definitely reminder him again.

melanie clements 
Rating:
5.0

Customer did not leave a comment.

rom hildreth 
Rating:
4.0

everything went well The person was very helpful

Randy Miller 
Rating:
5.0

Customer did not leave a comment.

Tammy Scherer 
Rating:
5.0

Customer did not leave a comment.

ARTHUR GARCIA 
Rating:
4.0

N/A

Marty Covey 
Rating:
5.0

Customer did not leave a comment.

Derek Lukowski 
Rating:
5.0

Dude was great. Very helpful.

Thomas Stovall 
Rating:
5.0

Very friendly and professional.

George Price 
Rating:
5.0

Hugo was very friendly, courteous & knowledgeable. Will definitely recommend him & use him again.

Efrain De Leon 
Rating:
5.0

Everyone was very nice professional courteous and friendly and I would definitely rent for them before anyone else.

Benny Mitchell 
Rating:
5.0

Nothing Thanks

Ralph Roberts 
Rating:
5.0

Easy to pick up and drop off when I was finished moving my stuff. Staff was very friendly and helpful with any questions that I had thanks. If I need a truck I will call on Uhaul again.

roy corley 
Rating:
4.0

All excellent: intelligent and (bi-lingual) conduct, equipment availability, reservation process, pick-up, customer attendance/attention, attitude, friendliness, courtesy. Owner/operator was however, uninformed about roadside assistance policy, procedures, how it works. This is a legit U-Haul offering. I believe the U-Haul rep/owner/operators should be educated/trained/conversant in ALL aspects of the U-Haul business. IMPORTANT - the trailers are NOT equipped with a spare tire. This is shockingly unacceptable. U-Haul should/must have a spare tire and lug wrench for every wheeled rental PERIOD. In the event of a flat/blowout, what would we do, just drop abandon the loaded trailer roadside and spend a half day chasing down a retail tire somewhere, then backtrack to find the trailer gone, or raided?? And not all stores even sell trailer tires. THIS IS UNACCEPTABLE. Further, this 5x8 trailer had no crank jack. Unbelievable. Again U-Haul has the funds and budget to equip ALL trailers with a $50 swivel jack. Should we risk injuring our back to load/unload the trailer? What if we need to drop the loaded trailer? No jack? IS anyone even using common sense at U-Haul? I never suspected U-Haul was a penny pinching outfit, perhaps the company has been sold and no longer a private family firm. Other competitors ALL equip their rentals with the BASIC required hardware. EM Nov23

Edward Mumford 
Rating:
5.0

Customer did not leave a comment.

Daniel Alcantara 
Rating:
5.0

Customer did not leave a comment.

Jaime Crawford 
Rating:
5.0

Customer did not leave a comment.

Jose Menjivar 
Rating:
5.0

The man I dealt with (Hugo) was the most helpful. He was very patient and accommodating. I couldn't have asked for more. Thank you so much HUGO your the best. Suzanne from Splendora Tx.

suzanne payne 
Rating:
5.0

Uhaul was a big help help thank you so much!!

Denis Kinnamon 
Rating:
5.0

Freindly,helpful people.Highly recommended!!

Raymond Miller 
Rating:
5.0

Customer did not leave a comment.

eduardo cedeno 
Rating:
5.0

Customer did not leave a comment.

Randy Miller 
Rating:
5.0

Customer did not leave a comment.

K Allison Allison 
Rating:
1.0

Learn how to treat customers

Daniel Crumm 
Rating:
5.0

Customer did not leave a comment.

MAIRA RODRIGUEZ 
Rating:
5.0

Excelente service

ROBERTO COREAS ARRIAZA 
Rating:
5.0

Customer did not leave a comment.

Graciela Solis 
Rating:
5.0

Customer did not leave a comment.

HOLLIE HARVEY 
Rating:
5.0

This was my 1st time renting equipment. The custumer service that they provide was incredible. He even show me how to attach the equipment properly, I will definitely will be renting from them if needed.

alma delia cerda 
Rating:
5.0

Customer did not leave a comment.

Tanya Winn 
Rating:
5.0

They went above and beyond to make sure we were able to get the type of uhaul when and where we needed. We appreciate them very much.

MICHELLE LEE 
Rating:
5.0

Customer did not leave a comment.

RODOLFO MORALES 
Rating:
5.0

Customer did not leave a comment.

Michelle Ross 
Rating:
5.0

Excellent costumer service

Darlene Lopez 
Rating:
5.0

Customer did not leave a comment.

Kathy Salinas 
Rating:
5.0

Customer did not leave a comment.

LYDIA ALMANZA 
Rating:
5.0

Customer did not leave a comment.

Jeremy Robertson 
Rating:
5.0

Customer did not leave a comment.

rick fendley 
Rating:
5.0

Customer did not leave a comment.

Sharon Dodson 
Rating:
5.0

Customer did not leave a comment.

Mark Lamb 
Rating:
5.0

Amazing quick and easy service!! Highly recommend!!!

Melissa CASTILLO 
Rating:
5.0

Customer did not leave a comment.

Justin Rizo 
Rating:
5.0

My contract had an error but Ms. Aguirre and her DM worked and got everything straightened out. She was very professional and nice - which moving to a new area very much appreciated. Even though I said I'd never use Uhaul again because of my 1st experience, I would definitely use her services again!

Shelia Staples-Conner 
Rating:
5.0

Super friendly service.

Raymond Miller 
Rating:
5.0

Customer did not leave a comment.

pete flores 
Rating:
5.0

Excellent location.Terrific people!

Raymond Miller 
Rating:
5.0

Customer did not leave a comment.

George Nacol 
Rating:
5.0

Customer did not leave a comment.

JORGE PENA 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN TURNER 
Rating:
5.0

Customer did not leave a comment.

James Doss 
Rating:
4.0

Customer did not leave a comment.

dana scritchfield 
Rating:
5.0

They went out of their way to help me. I was in desperate need of a trailer. Both man in the woman we’re very polite and very helpful. Even gave me personal cell phone numbers in case I had any troubles. Would recommend this one to everyone! Thank you, Raquel.

tina maurich 
Rating:
5.0

Yvette was AWESOME

Carmen Colon 
Rating:
5.0

Customer did not leave a comment.

Esther Melendez 
Rating:
5.0

Customer did not leave a comment.

Calvin Barrington 
Rating:
5.0

Yvette is the Best! 👍🏼 She is Always and Readily Available to ensure my needs are met providing the Best Service! 🎉 As often as I utilize UHauls 🚚 there has Never been a time she has Failed or that something has prevented her from Doing an Awesome Job! She is Definitely Due for Recognition as A Great Employee for Your Company! 🏆

Juanita Serna-Holmes 
Rating:
4.0

Customer did not leave a comment.

Steven Johnson 
Rating:
5.0

I like , because the receptionist speak Spanish.👏🏻👏🏻👏🏻

Elena Soto 
Rating:
5.0

Customer did not leave a comment.

NEFTALI SALAS 
Rating:
5.0

Customer did not leave a comment.

Kenneth Beck 
Rating:
5.0

2nd time using this location and both times were worry free.

Mark Salazar 
Rating:
5.0

Service and equipment was outstanding!

Ricky Allen 
Rating:
4.0

Excellent service Requested call back if any issues or questions

Jehu Hernandez 
Rating:
5.0

Yvette the owner was awesome!She even brought the trailer to my house.She explained how to hook up the trailer,unhook it and the taught me some safety basic things.I would definitely recommend this location.I would give her 10/10.

ALAN ROUS 
Rating:
5.0

Excellent customer service!! Best location around, highly recomended!!

Raymond Miller 
Rating:
5.0

Customer did not leave a comment.

RICHARD SCARBOROUGH 
Rating:
5.0

Customer did not leave a comment.

Robert Szelinski 
Rating:
5.0

Customer did not leave a comment.

Earnest Lynn Back 
Rating:
5.0

Best l9cation ever, always use Aguirre!

Raymond Miller 
Rating:
5.0

Customer did not leave a comment.

Greg Kent 
Rating:
5.0

Customer did not leave a comment.

Hugo Aguirre 
Rating:
5.0

Customer did not leave a comment.

Brandi Dupree 
Rating:
5.0

Always friendly

wyane aills 
Rating:
5.0

They were very professional and very helpful with all of the transactions that were performed! I would definitely recommend them to anybody that asked me about U-Haul! I have rented from U-Haul several times and this was the best service I have ever received from anybody that works with U-Haul!

Kenneth Cook 
Rating:
5.0

Very polite and willing to go the extra mile to accommodate my request

Timothy Krueger 
Rating:
5.0

Put jack stands on your 6x12 trailers.they are heavy with no way to unhook and rehook..its just crazy to not have jack stands for these...i was simply amazed at this,astonished.

Raymond Miller 
Rating:
5.0

Nothing they were great people would rent there any time I need a move or anything

Chris Kindle 
Rating:
5.0

The lady that helped us was prompt and very nice and even informed us we were booked for a car tow dolly that was picked up in Austin, TX for 2 more days which we weren’t even advised of there. We definitely recommend this location for any uhaul needs.

Donna Wright 
Rating:
5.0

Customer did not leave a comment.

Ryan Wright 
Rating:
5.0

Great prompt customer service !!

Michael Kirkwood 
Rating:
5.0

Best service yet from any other Uhaul deal that I have rented from!

Charles Sechrengost 
Rating:
5.0

Very nice and fast at there job getting you in and out.

Robert Covey 
Rating:
5.0

First time to use uhaul. Everything went really smooth and well explained. Thank you.

Debra Diann Hammond 
Rating:
4.0

Ratchets need maintenance

Morris Chappel 
Rating:
5.0

Nothing . The people you deal with there are so pleasant. They explained everything the way things should be explained. They were honest , understanding and most of all reliable . I would recommend them to anyone. You came and left there without a doubt in your mind to me they have been the best customer service ever on point . Thank you both so much .

Arlene Flaquer 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Smith 
Rating:
5.0

This was my second time renting a closed trailer from this UHAUL place and Ivette is an amazing lady/owner. She is very helpful and considerate. She even backed the trailer for me since I don’t know how. If I could give them more stars I would. Excellent Customer Service! Thank you! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Lilibeth Smith 
Rating:
5.0

Customer did not leave a comment.

Benito Valdez 
Rating:
1.0

Rude and dirty people and try to charge extra for the drop off said it was after hours when it was 11 am on a Saturday when they was open

Lauren Sivils 
Rating:
5.0

No complaints. Yvette and Steven always go out of their way to ensure I am well taken care of and provide the service to ensure my needs with the rental are met! Way to go! 🎉

Juanita Serna-Holmes 
Rating:
5.0

Truck was clean and the lady was super nice. Truck needs mechanical work prior to being rented again

Marian Hill 
Rating:
5.0

Customer did not leave a comment.

EWARD MONTEZ 
Rating:
5.0

Customer did not leave a comment.

Kenneth Mcgee 
Rating:
5.0

Employees were very curteous, friendly and helpful.

Sondra Bradley 
Rating:
3.0

Customer did not leave a comment.

kimberly wallace 
Rating:
5.0

Great customer service amazing people. Will only call this location from now on.

Douglas john Budai 
No reviews have been submitted for this location.

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