A few inconsistencies with pick up and drop off locations and lack of communication between sites. Had to go to three different towns to get size truck I was guaranteed. And drop off was the same.Amelia R.
Customer Reviews for Affordable Storage
(U-Haul Neighborhood Dealer)
Burlington, WA 98233
(location is closed for lunch daily 1pm to 2 pm)
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
- Sábado - domingo:
9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Paul H.
A better array of itemslayva E.
The manager was professional, courteous and helpful. I will go to this location for my needs in the future.walter B.
El cliente no dejó un comentario.Michael G.
Location easy to get to, staff very nice and helpful. Opened right on time. Gave us extra miles since we had to pickup the truck 25 miles from where our original pickup place was located, due to lack of availability there.Todd H.
The customer service at this location is exemplary! We had to go out of our way to get the truck we needed and they helped us out immensely during a stressful time.Ann B.
El cliente no dejó un comentario.ALAN C.
El cliente no dejó un comentario.Tanya P.
Great customer service, quick and pleasant.David R.
El cliente no dejó un comentario.Jennifer D.
El cliente no dejó un comentario.Kevin F.
El cliente no dejó un comentario.Brad V.
El cliente no dejó un comentario.Nathan G.
All was great Thank you...David J.
Mike is awesome this is a great place to get a UhaulJennifer L.
Staff was very friendly, helpful and a joy to work with.Tanya P.
Never been charged 50 bucks before to clean out a little bit of dirtSean M.
Very efficient and pleasant U Haul agency. Everything was as promised.alexander W.
First time I rented and it was so easy thank yourachel C.
El cliente no dejó un comentario.Marion D.
El cliente no dejó un comentario.paul T.
El cliente no dejó un comentario.DANNETTE C.
El cliente no dejó un comentario.duke D.
El cliente no dejó un comentario.WAYNE R.
Use a car tow dolly for my fiat. Traveled one way from washington state to South Carolina with no issue. Easy to handle.Timothy D.
Everything went very smoothly according to schedule.MICHAEL B.
El cliente no dejó un comentario.EDWARD ALBERT S.
Great customer service, Thanks for all the help 🙏🏻JUAN O.
Great service at this locationglenn V.
I have never rented a more immaculate U-Haul truck. It was clearly well maintained. The e-check-in process was a bit cumbersome, but the end result was perfect. I will never rent anywhere else.OLIVIER C.
El cliente no dejó un comentario.Jeff A.
Make sure Erica isn't sick like she was on Saturday. Pickup of equipment she was masked and dropoff same day before 5pm and she was off work (we think) and unmasked and smoking a cigarette. Anyway, I'm sick today with a low grade fever, sore throat and general cold like symptoms. I'm immune compromised with low immunoglobulin G and relieve monthly Intravenous IgG, so this is not a small matter to my body. When Erica was telling me her illness, because I asked, I then asked why she didn't stay home. She said because of her coworker, he needs time off. I'm mad as he'll she made our family sick! But Mike is awesome and she wanted him to have a weekend off, nice.Leslie S.
This location was one of the best I've visited in my entire life! Mike was one of the most knowledgeable and helpful host, ever. Give Mike a raise and an Employee of the Year, award.Leslie S.
Great customer service! Very friendly and helpful. ¡Gracias!Philip K.
excellent serviceGLENN V.
El cliente no dejó un comentario.LINDA M.
Get new trucks or fix the ones you haveEd F.
El cliente no dejó un comentario.Ricky Y.
The uhaul website, and trying to get through on the phone was very frustrating. Once I called the people at the local (affordable storage) office, they were great.Phil P.
Customer service here was in person and so helpful The uhauls links did not work and again customer serviced at the 1800 number was no help and very unprofessionalGREGG JOHN P.
El cliente no dejó un comentario.Brent P.
El cliente no dejó un comentario.JAMES D.
Had lots of trouble using the U-Haul app on my iphone for check in when returning the truck. After 20 minutes of frustration and waited time, I gave up!! Just dropped the keys in the return slot and hoped everything was ok. Plan to never use the app again!!!RAYMOND B.
El cliente no dejó un comentario.Rodger J.
El cliente no dejó un comentario.CHARLES S.
Quick and easy.Gerald D.
Wash your vehicles. Make your app. more understanding. Improve GPS readings. Sent me on a goose chase back to where I started. Lit area to check for damage or clear x's on truck.SHARON J.
El cliente no dejó un comentario.Rebecca W.
Everything was handled in a professional, friendly, and timely mannerâ€¦we will definitely be recommending the Uhaul at 1521 Lindamood Lane, in Burlington, WA, to anyone needing Uhaul services.Robert G.
The location person was very knowledgeable and thorough. The spot where the trailer was sitting was a bit awkward. It would help if the area was mowed so you could anticipate the slope and see where to walk.ALAN V.
El cliente no dejó un comentario.SHERIDAN H.
I had made a reservation to pick up a truck at the ACE hardware location in Mount Vernon for 6:30 AM, but there was no truck there when I went to pick it up. I checked the app and it said my reservation was now at the location listed above, but at 12:30pm, 6 hours later than required. I asked about the $50 credit since there was no truck when I had reserved one, but was told to read the fine print... gee thanks. I want my $50 refund. please contact me : Jake@valleycabinets.comJACOB AARRON K.
El cliente no dejó un comentario.Ryan S.
Mike was especially cordial and accommodating leading up to the pickup; enjoyed interacting with him. If based on that alone, I'd rate "excellent" the location, from an overall perspective. But I downgraded the rating due to a small selection of moving supplies available. Granted there's not a lot of space inside the small office, but it would be nice to have a bit more selection of product, such as a TV packing box and a couple other special-purpose boxes. Yes, the very basics were available and appreciated, and it would have been nice to not have to make a separate stop at another retailer to pick up a TV box.Jason R.
El cliente no dejó un comentario.CELESTE F.
Available near home Understanding u can't be everywhere Great experience, thankscolin K.
El cliente no dejó un comentario.robert A.
El cliente no dejó un comentario.Dawn R.
I reserved a trailer through my local Uhaul dealer. I was switched to another dealer which is 45 minutes away. I arrive to pick up the trailer and no one was there. I came back later (45 minutes each direction) and found they were closed for lunch for a 2 hour block in the middle of the day. When i went to return the trailer there was no one at the office so I came back the next day (again 45 minutes each direction) in order to return it. All this time I passed my local dealer who had trailers sitting on their lot. When you make it hard on a customer they will try to find an easier solution to their need.david L.
El cliente no dejó un comentario.Charles S.
Severe damage to the front end of the truck, graffiti on the whole side of the truck, a giant gash in the side wall of the back tire, and 70 miles away from the location I made a reservation is hardly what I call a pleasurable experience.Ryan B.
El cliente no dejó un comentario.john H.
Very nice motorcycle trailer. Check in and out very seamless - and the rates were good.Scott J.
Floor had riveted square piece which broke while I was off loading my stuff, causing me to twist my right kneeChristie H.
El cliente no dejó un comentario.Linda L.
El cliente no dejó un comentario.Barbara R.
El cliente no dejó un comentario.DAVID B.
The guy who was working there (I forget his game) was helpful and accommodating.anthony A.
The staff was super helpful and friendly.Dorothy M.
El cliente no dejó un comentario.Ronald N.
El cliente no dejó un comentario.DONALD F.
See comments above. Sorry but you can't fix what you don't know is broken.JOHN R.
El cliente no dejó un comentario.KRISTEN N.
El cliente no dejó un comentario.maria M.
El cliente no dejó un comentario.KERRI LYN S.
The on site manager Mr.M. was very informative and explained how to use the equipment and how it operates. Experience and knowledgeable and great services. I will definitely recommend this place.jesus H.
El cliente no dejó un comentario.Gary M.
This location doesn't have room to back up or turn around with a trailer. To drop off a trailer you have to back up (while blocking coming and going traffic) onto a dirt and muddy uneven spot that slopes down to a field. If you're an expert backing up with trailers in tight spots on muddy fields with cars coming and going this location is perfect for youwilliam B.
El cliente no dejó un comentario.robert C.
Mike onsite was friendly and quickly answered the phone.Paul F.
The UHaul Representative Mike Commacho is always polite and friendly. His easygoing and organized manner is why I always rent from him. Gracias.CHARLES H.
cant improve... MIkes the best!kathy R.
El cliente no dejó un comentario.Teresa J.
El cliente no dejó un comentario.Kristeen Mary P.
This is a friendly, clean, safe and responsive location and operator. Great Service.Ronald H.
There are some steps of reservation, pre-rental account set up, identity proof, vehicle locating and access that are beyond challenging. If it were not for an experienced and very helpful operator at Affordable Storage this truck rental would not have been completed. The original reservation via phone (with Quik Mart at Collins Rd zip 98284 ) required several edits as it was full of errors and the UHaul app failed to complete the transaction. I won't be recommending that location or the app to anyone.brian P.
Affordable storage century LLC was great, though with the main lady I delt with having a broken ankle and myself accidentally distracting her a few times with questions she accidentally forgot to give back my license. However the owner(I believe) of affordable storage, contacted me and sent my license to my new location before I even made it there, it was accompanied with a very nice letter and made me feel like there are still good people out there.Dallas H.
Very good employee'sGilbert L.
El cliente no dejó un comentario.KATIE H.
I tried using the phone app for an early pickup. It is the WORST phone app I have EVER tried to use - in a word, impossible. Fortunately, the manager was in the office early and was able to help me get the truck. Absolutely no complaints about Affordable Storage - the truck was ready and waiting for us. But the app ... jeez.James S.
El cliente no dejó un comentario.carolyn D.
El cliente no dejó un comentario.Chris P.
El cliente no dejó un comentario.dan M.
El cliente no dejó un comentario.RUSSELL R.
El cliente no dejó un comentario.rod L.
Every thing was great, would not hesitate to use againKen K.
El cliente no dejó un comentario.Jennifer K.