Great friendly service. Easy access!!Mark N. | Overall Experience
Customer Reviews for Affordable Storage Guys
(U-Haul Neighborhood Dealer)
Cookeville, TN 38501
(Bowling Green Scottsville Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
ALL GOODCARLOS V. | Overall Experience
I would rent here again. The manager was so helpful.Kristy R. | Overall Experience
Great place Great peopleDavid B. | Overall Experience
The most important thing to know is that you pay $50 on move-in and on the first of every month that you are there. It doesn't matter if you moved in on the 27th of the previous month: you pay $50 on the 27th and another $50 four days later for the next month. I assume it works the same with the move-out, so if you move out on the 3rd of a month, you still pay $50 two days before moving out. They don't make it very clear on the website. The storage space is smaller than the dimensions on the website. I think they might be giving the outside dimensions, not the actual usable inside space. But we were able to fit everything in. Because the storage is outside, there can be insects and/or spiderwebs inside the unit. I suppose it also gets very hot and potentially humid inside the unit in the summer, so that's something to be aware of when leaving your things there. The office employee was very friendly, but on the move-in day I had to waste quite a bit of time waiting for her because there was nobody in the office during the regular operational hours and nobody answered the phone number posted on the door. The move-out was quick, although they didn't give me a receipt which would have been nice. They make you buy their approved lock for your unit; any lock that you have - unless it's the exact same one - is not good enough, which is not very nice. They also make you buy insurance and there is no way to opt out at your own risk. But my stuff was fine during the three months it was there. We didn't have any problems accessing the facility whenever we wanted, including outside of the regular hours (they give you access code). We got lucky in that no one else was using the units around ours while we were loading and unloading. Otherwise, it would have been extremely difficult as there is not much space for the vehicles, especially moving trucks. If it's raining while you are moving in or out, prepare to get wet and bring a rug to wipe your stuff.Elena K. | Overall Experience
El cliente no dejó un comentario.Mark F.
The staff was only helpful to an extent and I would only recommend this facility if renters insurance was taken out thru Affordable Storage. We had a climate control unit for 10 Mos at $90/$100 per month. The unit leaked water on the floor which ruined several of our pictures. Because we didn't have renters insurance thru them they would not cover our loss or even determine why the water was there. I felt some of our rent we paid them should have been refunded as we paid extra for climate control.Margaret C. | Overall Experience
El cliente no dejó un comentario.Leah D.
El cliente no dejó un comentario.Joseph F.
Every other place I rented a trailer from hooked up the trailer and unhooked it for me. Also, they checked all the lights on the trailer to see if they were working. This place didn't do anything other than the paper work, I had to do everything else. One light on the front left side was out and the woman told me she did not have a replacement bulb for it. Since I was only going to be using it in the day time I overlooked it but I will not rent from this location again. I've received far greater service at other dealerships. Many of them walk out to meet me when I pull in, not this one. I had to look around and try to find someone.Steve C.
Great price and easy to set up account. Very happy with service.Kristen W. | Overall Experience
Enjoyed renting a unit from them.Regina A. | Overall Experience
El cliente no dejó un comentario.MAUREEN H.
El cliente no dejó un comentario.Destiny H. | Overall Experience
I Loved then ❤️Shiema R. | Overall Experience
El cliente no dejó un comentario.Sarah M.
Nice lady running the placejohn F.
El cliente no dejó un comentario.Sean A. | Overall Experience
When I picked it up, the lady was very helpful and pleasant. Place was good but a bit out of the way with a gravel driveway.David A.
We have no complaints with Affordable Storage Guys, I suppose the only suggestion I could give would be there are quite a few ruts in the driveways where obviously drainage is and issue.Adrian H. | Overall Experience
Could use a few more lights down the aisles, but i was always treated nicely and fairly throughout the new ownership change and would use the facility again if needed. I am very appreciative of the extra space I was able to use for my material items. Thank you so much. Jessica W. | Overall Experience
El cliente no dejó un comentario.Stephen D. | Overall Experience
They kept my stuff secure and dry for over a year. Move out was easy and stress-free.JESSICA H. | Overall Experience
El cliente no dejó un comentario.Ronald F.
El cliente no dejó un comentario.JUDY R.
El cliente no dejó un comentario.Michael T. | Overall Experience
Grateful my son had a place to put his things between apartments. It kept us from hauling things back and forth. Staff was extremely helpful.Christy L. | Overall Experience
The truck was gnuâ€¦ Very cleanâ€¦ They rental place was very accommodating and the employees were more than helpful. I have nothing but good things to say about this company. Great jobâ€¦ You helped me through a dreaded weekend move!! Thank youZachary H.
Great experience, no complaints!Diane W. | Overall Experience
Excellent serviceBradley N.
El cliente no dejó un comentario.Tim M.
Kept increasing in price. We started many years ago at $60 and kept going up to $80. Was broken into twice. They said Bill wasn't paid. So cut our lock off and stole some of our stuff. Can't prove it but I know.Michael C. | Overall Experience
The people are very friendly, helpful, and professional.Samantha H. | Overall Experience
El cliente no dejó un comentario.STEPHEN L. | Overall Experience
El cliente no dejó un comentario.Brittney W. | Overall Experience
El cliente no dejó un comentario.John S.
The woman in the office is very helpful and she was always very nice. The only thing is the top driveway needs some attention. I have used this place many times in the last few years and will definitely be back if I need it again.Joe B. | Overall Experience
Best storage unit facility I've dealt with. Olivia was an amazing site manager to work with!LAURA B. | Overall Experience
El cliente no dejó un comentario.Manoj P.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.KATLYN S. | Overall Experience
El cliente no dejó un comentario.Jeff I. | Overall Experience
El cliente no dejó un comentario.Ashley F.
El cliente no dejó un comentario.Carmen T. | Overall Experience
El cliente no dejó un comentario.Ashley F.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.CHARLES F.
El cliente no dejó un comentario.Tyler H.
We have used this location for not just our uhaul but for our storage unit as well. Very secure. Clean. And the staff in the office is the sweetest ever. For our uhaul we didn't realize we reserved a truck to small and she was more than happy to adjust our truck for us.Whitney A.
El cliente no dejó un comentario.charles C.
I submitted a review on this truck yesterday. I also sent an e-mail to this address 772006_AFM@uhaul.com. However, when I submitted the review on line, forgot to include the truck/equipment and plate numbers. This is the e-mail I sent yesterday. In that review I stated that this vehicle is, by far, the most well maintained U-Haul Truck I have ever driven in my 25-30 years of dealing with U-Haul. And believe me, I have driven some nightmares. One 26 footer was so dangerous to drive, I couldn't get above 50-55 mph because the front end was so loose it would start swaying around on the road. Anyway, this truck was an absolute dream to use and drive. Way to go!!!! However, there are a couple of minor things that need attention. This truck, as annotated on my review, had an issue with the front tire(s) causing a shimmy right at 68-70 mph which is an indication of a tire/wheel assembly balance issue. Below this speed the truck drove smoothly. There is also a leak above where the driver's seat belt height adjustment is. In the deluge of a hard driving downpour of rain, after about 15-20 minutes of driving on the interstate (around 60-65 mph) my chest started to get wet where the seat belt crossed it. I felt around and discovered that the d-ring at the height adjustment slide was wet and the water was wicking down the belt to my chest. Seems the leak is just above here behind the plastic molding where the sliding adjustment is. It did not matter where the sliding adjustment was, it continued to get wet irrespective of its location. If you need any further information and/or have questions or need clarification on the issues I am trying to describe, please feel free to call me directly at 615-482-5999 or send an e-mail back with your questions. Thanks again for a great experience. Tim Pearsall 615-482-5999Tim P.
The truck I rented was absolutely fantastic. This is, by far, the very most well maintained U-Haul Truck I have ever driven over the last 25-30 years. And, believe me, I have had some night mare U-Haul Trucks. Anyway, this truck was an absolute dream to drive and use, even in the extremely bad weather I had do drive in. However there are 2 things that need to be address. 1) There is a shimmy in the front end right at 68-70MPH. It is very smooth until that point. That tells me there is a tire balance problem. If it was present at all speeds, that would most likely mean the tire is out of round. That was not the issue here. 2) I was driving during a deluge down poor of a rain event. after about 15-20 minutes in this, I noticed my chest had a wet spot in the middle where the seat belt crossed. As it turns out, there is a leak just above where the Seat Belt's Height Slide Adjustment is. I felt around up there while driving and could feel the wetness on the d-ring at the slide adjustment and the water was wicking down the seat belt and onto me. You should really check this out.Tim P.
Friendly and helpful. I don't think any improvement is needed.Christopher L.
El cliente no dejó un comentario.Dane O.
El cliente no dejó un comentario.Penny O.
El cliente no dejó un comentario.Phillip S.
Perfect service.William H.
El cliente no dejó un comentario.kenneth S.
El cliente no dejó un comentario.David H.
I don't think this comment is for the location but rather the uhaul company as a whole. I love the idea of using our phones for getting and dropping off the truck. I'm in my early thirties and technology is not an issue for me. I did find the process to e very annoying and difficult at times. My husband and I went together to get the truck and used my phone and account because I'm the one that set it up. We had to wait over thirty minutes to finally get through the approval process which wasn't a hard process but just timely. Then when he went to return the truck he realized that he had to have my phone to return so that lead to us driving way more than I would have wanted to on the day of a stressful move. I know that I could have allowed him to sign into my uhaul account on his phone but that's a process too. I just wonder if this could be made simpler.Matt R.
El cliente no dejó un comentario.Monica O.
El cliente no dejó un comentario.Ashkan A.
El cliente no dejó un comentario.Ronnie C.
The location initially provided has been closed for awhile. We found another drop-off and all went wellDon W.
This was not the original location we were suppose to use as a drop off. We got to the scheduled location and it was no longer a UHaul site and it was still listed on the website and on our contract. It had not been a location for months according to the new tenants of the address. We had to drive an additional 15 miles to return the truck to a different site. The person there was helpful and allowed us to return our truck without any additional trouble.Joyce H.
El cliente no dejó un comentario.Christopher L.
El cliente no dejó un comentario.Phillip H.
El cliente no dejó un comentario.Johnny W.
We had to go to this location after waiting an hour at the location that we had reservations for and they informed us they did not have one for us. I have proof of location pick up and drop off email and paper.Wade S.
El cliente no dejó un comentario.Kenneth C.
Everything was great. Great customer service. Fast and easy all the way around. Would definitely use again.Natasha B.
El cliente no dejó un comentario.Jaime R.
El cliente no dejó un comentario.Vaughn B.
I had to prove the fuel usage due to them not reading it correctly , I had to back the trailer in and unhook it.. I don't feel that it was my responsibility.MARK P.
El cliente no dejó un comentario.David S.
No surprises; all terms were explained. Olivia was very helpful.Steven M.
El cliente no dejó un comentario.Michael F.
I have had no problems with this place and enjoy working with the staff very much.Joseph B.
El cliente no dejó un comentario.Mark W.
We had to use the receiver hitch, which was installed crooked. My husband had to beat the draw bar in so that we could pull the travel trailer for which we rented the truck to pull, and we had a hard time getting it back out.brenda M.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Ricky P.
They couldn't find the keys to me to rent the truck. It is advertised as a 24/7 pick up and drop off location online and at the location but they close a gate with signs that say no after hours returns and no way to get inside.Alec P.
Olivia was so nice and helpful. When we had any issues she was quick to help. I would definitely use her services again.Amber T.
El cliente no dejó un comentario.Mark L.
Excellent service by the young lady behind the counterLouis L.
El cliente no dejó un comentario.Blainette H.
El cliente no dejó un comentario.yaney Q.
El cliente no dejó un comentario.JANET M.
Super nice lady. Even let me drop it off early.Stephen K.
El cliente no dejó un comentario.Marion A.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.VANCE T.
Honest U-Haul location, no overchargesSteven T.
El cliente no dejó un comentario.Jenny H.
El cliente no dejó un comentario.Thomas Z.
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