Customer Reviews for Affordable Self Storage Everett
(Distribuidor de U-Haul del vecindario)

54 comentarios

222 SW Everett Mall Way   Everett, WA 98204

(425) 374-1174

Horarios de la ubicación

  • Lun. - vie.: 10:30 a. m. - 5:30 p. m.
  • Sáb.: 10 a. m. - 4:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(425) 374-1174

222 SW Everett Mall Way
Everett, WA 98204

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10:30 a. m. - 5:30 p. m.
  • Sáb.: 10 a. m. - 4:30 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

VISHALKUMAR P. 
Clasificación:
1.0

Three main issues: (1) had to sweep out the bay of the truck. Not terrible, but it was clear it wasn't done before I rented it. (2) was supposed to have the rental fee waived, it wasn't and for some reason a refund was never issued. (3) the truck did not have a full fuel tank and I was told that I needed to fill it. Drive a total of less than four miles and paid for someone else's fuel. When I brought this to the attention of the employee, they simply told me they didn't know what to do about it. All pretty poor experiences if you ask me.

TIMOTHY M. 
Clasificación:
5.0

I rented a van to haul a grill but it didnt fit so i basically wasted my money. The uhaul website said the interior height of the van was over 6 inches taller than the grill. But the back door opening is WAY smaller than the dimensions given. That's terribly misleading. Please report the minimum and maximum heights so people arent ending up in the same position.

Brian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S. 
Clasificación:
1.0

They ask you for equipment they don't have. Unprofessional

Mario M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY LEROY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben B. 
Clasificación:
4.0

The new system taking a photo to upload the odometer online, prior to dropping off keys in box. It's a hassle and I feel it gives a reason to wrongfully charge customers extra. Isn't enough that we fill up the tank and return the vehicle!?

DARIUS J. 
Clasificación:
5.0

Got charged for a utility dolly when one was never given to me for my rental period.

AMBER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT MATTHEW C. 
Clasificación:
5.0

Great service from the staff . I would definitely recommend to my family and friends

Olva P. 
Clasificación:
4.0

I had originally made my reservation on 10/22/20 for a cargo van located at 9640 Evergreen Wy, Everett WA 98204 for 10/24/20. I called that location directly on 10/24/20 at 1131a to inquire as to why I'm seeing a cancelation notice online. Deep informed me that he gave my van to someone else b/c he called me many times and I didn't answer (he did not). I told him I reserved it and it is mine, whether I come in at all. Our conversation got heated and I had to hang up on him. I phoned C/S and the nice gal arranged for another van and issued a $50 credit for the reservation guarantee. The incident with Deep was disturbing. Why did he feel he could reissue my van? I was promised that his Field Rep would hear about my unpleasant encounter with this agent of U-Haul. There are too many others out there that would like to have his job so I suggest he is required to take customer service and policy courses before allowing him to deal with the public and represent U-Haul. I will use your services again, the two women that I dealt with after Deep were very professional, reassuring my opinion of U-Haul. I hate to go to the extent to say that Deep probably released my van to a male. My name is definitely of female gender. I'm just sayin.

Shelly J. 
Clasificación:
2.0

My driver went to do the afterhours pickup and was told he could not be verified. I understand the vehicles are independently owned by the storage facility. This is after I spent countless hours with the reservation managers and reservation agents from Uhaul over the week making sure the van could be picked up after hours without hiccups. These people assured me everything would be fine (5 calls) and even gave me alternate phone numbers in case there was an issue. Had I known my driver would not be able to pickup after office hours at this location, I would have had him pickup from a more convenient location in Snohomish during the day in which he would have had to arrange time off of his primary job (which we were trying to avoid). Then when my driver went to pick up the van in person the next day so he could be verified (losing 12 hours of moving time which then included rescheduling other helpers) he was told there were 4 other reservations for the same van, he was lucky that he was the first in the office. When I found out my driver had to be verified (8:30pm), all the night reservation manager for Uhaul could tell me is that there was nothing Uhaul could do; it was up to the discretion of the truck owners (storage facility) to verify renters and drivers. If I had been informed of the possibility of my driver not being able to do the 24/7 pickup after hours, again I would have rented from a more convenient facility which did not offer 24/7 pickup. All Uhaul has to do is tell their reservation agents to let the customer know this is a possibility. No, they wait until you are there, trying to pick up the vehicle and are prevented from it and told to come back when that facility is open. The night manager from Uhaul I spoke with simply told me it wasn't up to Uhaul to verify and no one apologized for the huge inconvenience (I had to arrange for someone to take my driver to pick up the vehicle originally and thankfully they stayed to take my driver back to home and then did it again the next morning). I had a previous experience with Penske earlier in the summer and it was flawless.

Nolan S. 
Clasificación:
5.0

it would be good if they had some furniture pads at this location.

David H. 
Clasificación:
1.0

I booked my reservation online at a location hear my home. That location didn't have my rental. They asked me to go to another location nearby that would. I traveled there and they did not have my rental. They had to rebook to a location nearby. It took 3 locations to finally confirm my 9' foot van. When I returned it, I had the WORST service I've ever experienced renting any vehicle. This was incredibly poor service and operations throughout. I was very disappointed in this service and when I tried to explain my disappointment, I was told the storage company has nothing to do with UHaul. I hope to receive a form of refund or someone to contact me to fix this. Gracias

Wael Ghassan A. 
Clasificación:
5.0

Best customer service

Emad A. 
Clasificación:
5.0

There was a crack in the windshield, which had been marked with an X already, but had clearly spread since the mark was placed. So perhaps a more prompt filling of cracks would be a good thing.

Aubree K. 
Clasificación:
2.0

Changed reservation pick up location last minute which was inconvenient

Anne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassidy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah H. 
Clasificación:
2.0

I did not receive the size truck I ordered nor was I able to pick it up at the time I reserved. The truck we did get had dog hair, cigarette smell, food packaging and a used face mask! Disgusting. Horrible and stressful experience. I will never use UHaul again.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

IK-HWAN L. 
Clasificación:
5.0

I was charged the incorrect mileage rate. I am calling UHaul now to get this rectified. Website said $0.89 per mile. Was charged $0.99 for unexplained reasons.

Dave W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy W. 
Clasificación:
2.0

Given COVID realities I opted for the mobile pickup thinking I wouldn't have to interact with anyone. The mobile pickup wanted a bunch of stuff I wasn't expecting which was annoying, given that it was actually using up my rental period. Also, after taking a picture of my ID and opting out of insurance on the app, I still had to give my license and sign a form when getting the keys. Also, no idea if the truck was disinfected before my rental, probably want to leave a note in there if that did actually happen.

Brennan D. 
Clasificación:
4.0

Service at the time of pickup was good. Definitely make sure to check the mileage before and after. If you can, take pictures before and after. I calculated my miles so I could stay within my budget. I went 13.4 miles and got charged for 51 miles. I did dispute the charge and was still charged for 51 miles. Not sure who handles checking the miles on these vehicles, but something definitely is wrong.

Latanya V. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

Just keep it up, I appreciate the good costumer service!! Thanks

Ramiro A. 
Clasificación:
5.0

Staff is always friendly and accommodating. It's my go to I haul place.

JAY B. 
Clasificación:
5.0

I've used U-Haul services before and happy again it was able to get me from one location to another. Friendly staff! Definitely will use them again when the time comes again.

Laura C. 
Clasificación:
5.0

Friendly service. Clean, new van. Packing blankets weren't available although I had reserved. We had another option so not a huge deal for us. The UHaul check in email was confusing but that had nothing to do with the rental location.

Emily N. 
Clasificación:
5.0

Will use this office again for sure!

Daniel B. 
Clasificación:
5.0

The staff were friendly and helpful, the location is great and it was an easy process to rent and be on our way. Gracias.

Jay B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara K. 
Clasificación:
5.0

Incredible service, very accommodating...I would diffidently refer your service to a friend.

Janann H. 
Clasificación:
5.0

The staff at this location were EXCEPTIONAL AND AWESOME! Great job!

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal M. 
Clasificación:
5.0

Helpful with directions and also very friendly. Much appreciated!

Laura P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

All was lovely.

Kathleen G. 
Clasificación:
5.0

Outstanding customer service

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nolan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg D. 
Clasificación:
5.0

Awesome customer services

SANTIAGO M. 
Clasificación:
4.0

Great service.

mary F. 
No se han enviado comentarios para esta ubicación.

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