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Deanie W
Customer Reviews for Affordable Self Storage Everett
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees were fantastic. When I got into the vehicle, there was some type of sludge in the cup holders
Matthew NThe back of the truck had been lived in. There was a soaked sleeping bag, drug accessories and cups with pee in them when I opened the back. Spent an hour cleaning before loading my stuff in. The drop off location did not accept after hours drop off, I was not aware of that, and called customer service and the first gal I spoke to was very rude an unprofessional. A second gal came on the phone and was very helpful! Overall a horrible experience
Miranda RPicked up the truck with 7/16 tank of gas. Dropped it off at same level. Somehow it showed that i changed the pick up tank level to 3/4 and I was charged over $100 to fill the tank. Of course I only discovered this when they sent me my final receipt. Location said they couldn't help me because they were only an agent for UHAUL so I would have to call UHAUL. Luckily I was able to get help when I called UHAUL but it took a week to get my $ back.
David SI will never rent Uhaul for my moving needs due to my very poor experience with my most recent rental. I returned the truck with a full fuel gauge and just recently received the copy of my receipt and this location stated it was empty so they charged me an additional $200. This place and uhaul has left such a distaste for me and I will make sure I recommend to others to stay away from Uhaul and most definitely renting from this location. So disappointed with the blatant scam Uhaul and this place is running with their paying customers. I also received a call only a couple hours from picking up the truck from the front desk of Affordable Self Storage stating the truck was returned but no keys. I explained to the front desk that I did not return the truck but rather just picked it up a couple hours earlier and it was still in use. I told her I had a 24 hour reservation for the truck. Not only are they scammers but this place is also run by very incompetent workers. The truck also did not have a working A/C, very disappointed when moving during the summer season. Pathetic.
Kristine DStaff were good and helpful but AC was not working, there were no rear view camera for safety, engine noise was there and seems like safety issue in gear. Please inspect everything before giving to customer. In summer we had very hard time driving without AC
kumar vUhaul's Internet Application and UI is buggy and non-performant. it creates more issues than solves I'm my view.
Daniel GEverything was perfect.
Tymofii LNothing really, everything was great & fast.
Ronald SThe truck ran fine, but the heater selection didn't, defrost and that was it. The side mirrors and the backup camera was dirty to were you couldn't see. Other than that,ran fine and did the job.
Richard SWindows were left open. Interior was all wets, smelly and dirty.
AMRIT REnsure the rentals are not on empty for fuel
Stanley SI noted on check in that the gas was not as specified on the original contract and even uploaded a picture of the gas tank level when I was checking it in. I was told to twist the cap as it seemed to come off by the guy that checked in me in at the counter too so I twisted it close just in case before I left. Upon arrival I was told I had to pay a fuel charge because it was lower than what they originally noted, not the level u uploaded a picture of when I checked it in as required online. I didn't even go 8 miles (the mileage turned as soon as I was pulling out of the parking lot when picking it up). Yet I was still held to the tank level they originally noted and not the one I provided a picture of when I checked it in. So I had to leave with the truck and spend almost $5 on a gallon of gas. I also noted to the office guy that even I originally left with the truck I tighten the gas cap as he instructed and it was completely off when I got home which isn't even a mile away. I'm very irritated and honestly I think it's bad customer service when the gas tank level is provided via a picture online as you require for check in and yet you don't honor it. Pay a person to walk the truck and confirm all of the information if you aren't going to honor your automated check-in system. And if you know the gas cap comes off, fix it.
Tami CCustomer service was epic pro
Dennis NStop change to other locations once reserved an appropriate location where close to the clients.
Wasihun WKeep up on Vehicles mechanical mantinence as C.E.L. was on for a gas cap, ran DTC's, easy fix but the fact it has a CEL for gas cap means there isnt a proper seal and that causes gas mileage to worsen. other then that pretty solid rental truck.
Christopher GNone… fully well experience
Apolonio PEasy peasy to use
Taylor CIn the last two weeks I needed a 9 ft cargo van for a few hours and a 10 foot truck for two days. Both times, Jacob was the person who helped me at the desk. He provided prompt and professional customer service and managed to make me laugh despite a super stressful move going on. This is best rental experience I’ve ever had with a U-Haul rental, and I would recommend Affordable Storage as a place to rent from every time! Thanks for the great experience!
JESSICA DMake sure renters know how to operate the lights and instrument panels before they drive the truck I did not understand that lights on the outside upper box and inside box lights stayed on for one-half hour after turning off the truck. Overall I was happy with the rental process and experience!
JERRY HAs a service point for one-way rentals, it was just fine.
Mary EThe customer service guy was outstanding. Super knowledgeable and very helpful. More so than any other Uhaul locations I've ever used. I was very pleasantly surprised.
MARY SGreat help, thank you
CHRISTINA MUhaul web site and response was slow and problematic. Returning the unit clean, full and Undamaged proved to be far simpler than trying to do the blinking return procedure via this site, the web site or even the hour long wait on the phone. Sadly, I’ll need to do this again in the near future
GARRETT DFriendly and helpful staff!
Shawn HGreat customer service
JOSE GNothing everything was great
LARRY FThree main issues: (1) had to sweep out the bay of the truck. Not terrible, but it was clear it wasn’t done before I rented it. (2) was supposed to have the rental fee waived, it wasn’t and for some reason a refund was never issued. (3) the truck did not have a full fuel tank and I was told that I needed to fill it. Drive a total of less than four miles and paid for someone else’s fuel. When I brought this to the attention of the employee, they simply told me they didn’t know what to do about it. All pretty poor experiences if you ask me.
TIMOTHY MI rented a van to haul a grill but it didnt fit so i basically wasted my money. The uhaul website said the interior height of the van was over 6 inches taller than the grill. But the back door opening is WAY smaller than the dimensions given. That's terribly misleading. Please report the minimum and maximum heights so people arent ending up in the same position.
Brian AThey ask you for equipment they don’t have. Unprofessional
Mario MThe new system taking a photo to upload the odometer online, prior to dropping off keys in box. It’s a hassle and I feel it gives a reason to wrongfully charge customers extra. Isn’t enough that we fill up the tank and return the vehicle!?
DARIUS JGot charged for a utility dolly when one was never given to me for my rental period.
AMBER MGreat service from the staff . I would definitely recommend to my family and friends
Olva PI had originally made my reservation on 10/22/20 for a cargo van located at 9640 Evergreen Wy, Everett WA 98204 for 10/24/20. I called that location directly on 10/24/20 at 1131a to inquire as to why I'm seeing a cancelation notice online. Deep informed me that he gave my van to someone else b/c he called me many times and I didn't answer (he did not). I told him I reserved it and it is mine, whether I come in at all. Our conversation got heated and I had to hang up on him. I phoned C/S and the nice gal arranged for another van and issued a $50 credit for the reservation guarantee. The incident with Deep was disturbing. Why did he feel he could reissue my van? I was promised that his Field Rep would hear about my unpleasant encounter with this agent of U-Haul. There are too many others out there that would like to have his job so I suggest he is required to take customer service and policy courses before allowing him to deal with the public and represent U-Haul. I will use your services again, the two women that I dealt with after Deep were very professional, reassuring my opinion of U-Haul. I hate to go to the extent to say that Deep probably released my van to a male. My name is definitely of female gender. I'm just sayin.
Shelly JMy driver went to do the afterhours pickup and was told he could not be verified. I understand the vehicles are independently owned by the storage facility. This is after I spent countless hours with the reservation managers and reservation agents from Uhaul over the week making sure the van could be picked up after hours without hiccups. These people assured me everything would be fine (5 calls) and even gave me alternate phone numbers in case there was an issue. Had I known my driver would not be able to pickup after office hours at this location, I would have had him pickup from a more convenient location in Snohomish during the day in which he would have had to arrange time off of his primary job (which we were trying to avoid). Then when my driver went to pick up the van in person the next day so he could be verified (losing 12 hours of moving time which then included rescheduling other helpers) he was told there were 4 other reservations for the same van, he was lucky that he was the first in the office. When I found out my driver had to be verified (8:30pm), all the night reservation manager for Uhaul could tell me is that there was nothing Uhaul could do; it was up to the discretion of the truck owners (storage facility) to verify renters and drivers. If I had been informed of the possibility of my driver not being able to do the 24/7 pickup after hours, again I would have rented from a more convenient facility which did not offer 24/7 pickup. All Uhaul has to do is tell their reservation agents to let the customer know this is a possibility. No, they wait until you are there, trying to pick up the vehicle and are prevented from it and told to come back when that facility is open. The night manager from Uhaul I spoke with simply told me it wasn't up to Uhaul to verify and no one apologized for the huge inconvenience (I had to arrange for someone to take my driver to pick up the vehicle originally and thankfully they stayed to take my driver back to home and then did it again the next morning). I had a previous experience with Penske earlier in the summer and it was flawless.
Nolan Sit would be good if they had some furniture pads at this location.
David HI booked my reservation online at a location hear my home. That location didn't have my rental. They asked me to go to another location nearby that would. I traveled there and they did not have my rental. They had to rebook to a location nearby. It took 3 locations to finally confirm my 9' foot van. When I returned it, I had the WORST service I've ever experienced renting any vehicle. This was incredibly poor service and operations throughout. I was very disappointed in this service and when I tried to explain my disappointment, I was told the storage company has nothing to do with UHaul. I hope to receive a form of refund or someone to contact me to fix this. Thank you
Wael GBest customer service
Emad AThere was a crack in the windshield, which had been marked with an X already, but had clearly spread since the mark was placed. So perhaps a more prompt filling of cracks would be a good thing.
Aubree KChanged reservation pick up location last minute which was inconvenient
Anne MI did not receive the size truck I ordered nor was I able to pick it up at the time I reserved. The truck we did get had dog hair, cigarette smell, food packaging and a used face mask! Disgusting. Horrible and stressful experience. I will never use UHaul again.
Jason MI was charged the incorrect mileage rate. I am calling UHaul now to get this rectified. Website said $0.89 per mile. Was charged $0.99 for unexplained reasons.
Dave WGiven COVID realities I opted for the mobile pickup thinking I wouldn't have to interact with anyone. The mobile pickup wanted a bunch of stuff I wasn't expecting which was annoying, given that it was actually using up my rental period. Also, after taking a picture of my ID and opting out of insurance on the app, I still had to give my license and sign a form when getting the keys. Also, no idea if the truck was disinfected before my rental, probably want to leave a note in there if that did actually happen.
Brennan DService at the time of pickup was good. Definitely make sure to check the mileage before and after. If you can, take pictures before and after. I calculated my miles so I could stay within my budget. I went 13.4 miles and got charged for 51 miles. I did dispute the charge and was still charged for 51 miles. Not sure who handles checking the miles on these vehicles, but something definitely is wrong.
Latanya VJust keep it up, I appreciate the good costumer service!! Thanks
Ramiro AStaff is always friendly and accommodating. It’s my go to I haul place.
JAY BI've used U-Haul services before and happy again it was able to get me from one location to another. Friendly staff! Definitely will use them again when the time comes again.
Laura CFriendly service. Clean, new van. Packing blankets weren’t available although I had reserved. We had another option so not a huge deal for us. The UHaul check in email was confusing but that had nothing to do with the rental location.
Emily NWill use this office again for sure!
Daniel BThe staff were friendly and helpful, the location is great and it was an easy process to rent and be on our way. Thank you.
Jay BIncredible service, very accommodating...I would diffidently refer your service to a friend.
Janann HThe staff at this location were EXCEPTIONAL AND AWESOME! Great job!
Kenneth W