Customer Reviews for Affordable Secure Storage Citrus Spring LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

I used this facility for 2 years and had absolutely no problems, if I ever need storage again they will be my first choice.

Rating:

5.0

I had a wonderful experience. All paperwork went smoothly moving in and moving out showing the professionalism of the staff and their knowledge ability of their position. Very impressed. Very rare these days. I have used uhaul for many years and will continue to do so.

Rating:

5.0

The trailer we rented felt like the wheels/tires needed to be balanced. Even with a fully loaded trailer, it was extremely bouncy. The trailer also had a big leak in the forward right side leading to a lot of our belongings getting wet.

Rating:

5.0

Thank you

Rating:

5.0

Thank you for your help..Very nice Staff member helped me!

Rating:

2.0

this facility is not secure,has had numerous break-ins and damage

Rating:

5.0

JoAnn and Andrew were wonderful to work with on securing the rental unit and the "end of use". Concise and knowledgeable on all procedures. The unit itself was used for a couple years and ZERO bug or rodent activity!. Highly recommend from all aspects!!

Rating:

5.0

Staff was so friendly and helpful

Rating:

5.0

Good

Rating:

5.0

Great service made everything easy

Rating:

1.0

Ac went out 30 minutes into our day; in Florida and the heat index was 108!!! Requested service and they never returned my call, submitted a request online and also no call back!! It was horribly hot loading a 21’ truck and driving 3 hours back in the oppressive heat. Yes; I’m pissed.

Rating:

4.0

Excellent customer service:

Rating:

5.0

Excellent staff, super clean and fresh, helpful Bretons expectations

Rating:

5.0

Secure facility. Friendly service. Would use again if needed.

Rating:

5.0

There was dog hair all over the seat other than that it was great service . Friendly staff and very helpful.

Rating:

5.0

Staff very courteous and manage the facility in an excellent manner The storage units are well maintained and areas very clean!! Very convenient location to Dunnellon. Trucks inventory are not old,

Rating:

5.0

The Mgr Ms Donna was awesome, very nice, professional, knowledgeable. It was a pleasure to do buisness with her. Thank you !

Rating:

5.0

No changes necessary Donna and Patty were awesome Donna is one of my favorite people that I choose to rent from...😎... And we rent an awful lot of trucks

Rating:

5.0

Great Storage Facility

Rating:

5.0

Needed storage place for a few weeks during a move. Staff was helpful place is clean.

Rating:

5.0

They were very nice and accommodating. I would use them again

Rating:

5.0

Waiting on the phone for 20-30 minutes to speak to a representative is way to long .

Rating:

4.0

This location should have someone at the facility not afraid to move their own trucks. Don't ask the customer if they could please move ot for them.

Rating:

5.0

Donna is a very nice person. Kept us up to date on lock code changes. Informative on any issues. Felt safe with all the cameras. We would go back there if needed in the future. Would highly recommend this place to anyone.

Rating:

3.0

The truck worked great. But it smelled like cat pee. However, we have been charged twice for our rental and have yet to get through to anyone who can correct this problem. We have tried phone calls, email and chat, and have gotten cut off or put off with each attempt to correct the billing problem.

Rating:

5.0

The rental location and service were great, the truck was not. It looked fine at first glance but when we lowered the ramp we discovered it was covered with bits of a black burnt substance as well as a thick liquid. The liquid turned out to be maple syrup. We tried to wash the black bits off but they stuck, we had to scrub the whole ramp by hand. The truck bed also had a sticky film on it that left black marks on our shoes, so we had to scrub that as well and cover it with tarps so that the movers wouldn't track whatever it was through our home. We had to do all of this on the morning of our move, when we should have been prepping for our movers to arrive at 9am. This was a Saturday morning and we had picked the truck up on Friday evening, so there was no way to get a replacement, even if they had another of what we needed. Needless to say, it was a nightmare experience and a terrible beginning to a long day..

Rating:

5.0

Extremely polite and helpful. Really were helpful to us....

Rating:

5.0

Donna is a well informed manager, and assisted us each time our needs changed. Very accommodating and professional. Thanks for all your help during a hectic time in our lives.

Rating:

5.0

Never had a problem there and my things were there for year. The woman there was the sweetest and friendliest ever.

Rating:

3.0

The lock on the back of the truck. The last letter of the code was extremely difficult to turn/move to the correct letter. The part that is not this locations fault is U-Haul 24/7 check in. Was a nightmare. took 45 minutes of me standing out in the cold. It was absolutely ridiculous and the online chat service representative was useless.

Rating:

5.0

Donna is very knowledgeable and professional. Will go to her for all my uhaul and storage needs. She goes above and beyond to make your experience more pleasurable.

Rating:

5.0

She was awesome to us.

Rating:

5.0

The woman that runs that storage unit is a real good person.

Rating:

5.0

I used this storage for almost 2 years. The Staff especially Donna was always helpful and very friendly. If I have to use a storage unit again this is where I would go. Thank you. Richard

Rating:

5.0

My wife and I used this storage facility for 3 years. The manager, Donna, is awesome and always willing to help with our storage needs. We never had issues accessing our unit after hours, and Donna was there during the day. I would highly recommend this facility to everyone in Citrus County!

Rating:

5.0

Good storage place

Rating:

5.0

Very pleasant and helpful.

Rating:

3.0

Trailer had been "recently serviced". Unit had water and mold along front bulkhead. We had to mop and clean up the trailer before loading it with furniture. When we returned the unit to our final destination the return inspection noted that the safety chains were almost worn through and posed a serious safety risk. We were very fortunate that there were no issues towing. If the trailer had become unhooked it could have easily broken the chains and overturned the trailer and our vehicle! The pick up location took a picture of the hook up. They also selected a drop off location that was 45 minutes further then the one we found. When we called to change the drop off location we were placed on hold and finally disconnected from customer service. We were told that there had been multiple issues with uhauls software from the pick up location and from customer service. We have used uhaul multiple times but the last two experiences have left us sceptical of the quality of service from all facets of the organization.

Rating:

5.0

Donna was friendly and a pleasure to coordinate with. Very impressed with this storage facility and the tip top management of the facilities

Rating:

5.0

The staff and the facility were wonderful and I will continue referring customers to you. Thank you!

Rating:

5.0

We are very pleased with the service and the facilities. Donna is so pleasant to work with and is very helpful. This is the best storage facility I have ever used.

Rating:

5.0

The lady at the desk was very nice and accommodating. Will definitely rent from this location again if the need arises.

Rating:

5.0

Donna is the Best!! I rented the storage unit for almost 3 years and had No issues. Excellent place to store my possessions. Thank you for your hard work.

Rating:

5.0

Tank less than half full - vehicle smelled like smoke, ashes in ashtray.

Rating:

5.0

Have used this storage facility several times. I am completely satisfied with the place. And Donna is an absolutely wonderful person. Very helpful and always on top of things. Dont need the unit anymore. Finally got moved. But if I ever need one again. This is definitely where I will come. And would recommend to anyone needing a place.

Rating:

5.0

Great to work with.

Rating:

5.0

Very helpful and welcoming. If I would have rented from Donna, I would of had no issues.

Rating:

5.0

This facility is clean, well lit, air-conditioned in my unit, in general a top-notch storage site. Donna is easy to deal with, helpful, and available to your calls. She’s a great manager. I can’t recommend this facility enough.

Rating:

5.0

Donna was amazing! We have discussed her help, kindness, efficiency and knowledge. She made everything perfect!

Rating:

5.0

Donna always friendly and helpful

Rating:

5.0

Donna went beyond being professional, friendly and courteous. She made the storage of our possessions easy and we felt reassured with the security offered. She was always around to make sure that we were happy or needed help with moving things as my husband is an amputee. She is a caring person who makes moving a pleasure instead of a task.

Rating:

1.0

Lady at the location not very knowledgeable or willing to help. Within 5 minutes the tire went flat. I had to wait 5 hours for them to come replace the tire. Then we where traveling at night and there was no running lights or tail lights. Called Uhaul at was told it was a 2 to 3 hour wait for someone to come out to look at the lights.

Rating:

5.0

We were unable to rent the 20' truck that we reserved & instead rented a 10' truck. It worked out fine for us but I feel that the dealer should be able to compensate the customer in this sort of situation with some sort of a discount. In no way does this reflect on the dealer in my opinion.

Rating:

5.0

you guys were fantastic, but the increase in rates made it impossible for me

Rating:

5.0

Donna was great, Thank you

Rating:

5.0

Thank you Donna! Jack Fay

Rating:

5.0

Donna was amazing and went above and beyond to be helpful.

Rating:

5.0

Clone Donna lol

Rating:

5.0

No improvement necessary; from telephone contact with Donna and Cindy to the smooth process for truck pickup and return, U-Haul made it an excellent customer service experience. The truck handled well and was clean. It was a most positive experience. Thanks, U-Haul!

Rating:

5.0

The website for this facility states that it is open 7 days a week from 9-5. However, that is not the case. Their website needs to be updated to reflect the actual hours. Other than that, it was an excellent experience.

Rating:

5.0

Donna went above and beyond to make sure my truck rental was flawless. She even gave me her number to call if I had any problems with after hours pick up.

Rating:

5.0

Donna was friendly and helpful. Great experience with this location. Would recommend!

Rating:

5.0

Absolutely the best Uhaul rental experience I've every had! Heather is the best at customer service and helpfulness. Thank you!!!

Rating:

5.0

Mrs. Donna hightower did an absolute fabulous job. She was friendly courteous and totally a joy to work with. she is highly competent, and was easily able to answer all my questions. I can't imagine you having another employee who can measure up to Donna!!! She is one in a million, and I can't wait to work with her again!!!

Rating:

5.0

The facilitator of establishment was always friendly and helpful.

Rating:

5.0

Top notch services !!

Rating:

5.0

The locks used are awful. We had to wait in puring rain for an hour for someone to arrive to assist us. It was not his fault - he was great and got it unlocked in five seconds. But that's the problem - if someone has to know exactly how to unlock it then this type of lock makes no sense to use. It delayed my packing and journey and subsequently I had to rearrange my plans for getting the truck unpacked when I arrived in Chattanooga. For me, it was only a minor inconvenience, but I cannot see this as a viable method of service if the area manager has to come assist when the locks cannot be opened.

Rating:

5.0

The Citrus Springs Affordable Self Storage is well managed and friendly. Our rented space was clean, bug-free and adequately air conditioned for our use. The manager helped us secure an excellent rental truck also, for our moving these things on to our home in Tennessee.

Rating:

5.0

The woman that ran the facility was amazing to work with. Friendly and helpful.

Rating:

5.0

Donna was absolutely amazing!!! Very professional. Highly recommend mini storage I would give Donna 5 ⭐⭐⭐⭐⭐

Rating:

5.0

Our experience with Affordable Secure Storage was 5 Star, the manager was amazing to work with and should we need storage again in the future we would go back.

Rating:

5.0

Donna does a great job.. Will recommend her to anyone I know needing a rental truck.

Rating:

5.0

keep as is

Rating:

5.0

The manager was so nice, friendly and helpful

Rating:

5.0

We didn't actually see or talk to anyone we dropped hauler and left.

Rating:

5.0

A tire on the trailer came off the rim on Interstate 75 . We sat there for 4 and 1/2 hours waiting for someone to come and put on a new tire.. That is not acceptable! The company you used was Shackleford Enterprises of GA LLC. 423-553-9494.

Rating:

5.0

Easy to work with. Equipment in good shape. Convenient pickup and dropoff services.

Rating:

4.0

Thanks

Rating:

1.0

There office hours showed they were open and no one was there to receive in the trailer. Then to get a return confirmation email I had to call u-haul because this place still had not sent me a receipt two days later

Rating:

5.0

Donna was extremely helpful and friendly.

Rating:

5.0

Your corporate office is horrible! They have a script and don't work with anyone! They are rude and unapologetic when they disappoint or are asked any questions not in their script. You should thank God everyday for your local representatives that seek solutions and work with the custormers!

Rating:

5.0

Very friendly person. Location was easy to find.

Rating:

5.0

Excellent service. Very friendly.

Rating:

5.0

Convenient and affordable

Rating:

5.0

Great experience! Wish all could be so easy!

Rating:

5.0

The system made it very easy to reserve a unit. They called the next morning and completed the rental. Very easy and painless.

Rating:

4.0

This was not the place I thought it was, but they were very polite when I cancelled.

Rating:

3.0

The storage unit was too small for our needs but they were very helpful

Rating:

5.0

The lady at the front desk was the sweetest!!! I will definitely recommend to my friends and family.

Rating:

3.0

The office staff was very helpful and friendly. They called me right after reserving my unit to answer questions. The office did have a strong odor of cigarette smoke.

Rating:

4.0

Was very nice helping even when i couldnt chose right size unit great customer service

Rating:

4.0

Although we cancelled our reservation, the customer service was very good about the situation.

Rating:

5.0

We moved in quickly and with no hassle! The facility is clean and well kept and the staff were extremely helpful, friendly, and knowledgeable- we couldn`t be happier with our experience!