The location is a bit off the beaten path, but still easy to find with Google Maps. They were open on Sunday which was a bonus, especially since we have had issues with the "24/7" places. The pick up process was easy and pretty quick.
Randall F
Customer Reviews for Affordable Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Maybe ask the person can we help unhook the trailer for you. Just saying.
ALTON BIt’s kinda out of the way at the end of a dead end road
MARION KThe pick up location was hard to find and in a very run down dilapidated state. When we picked up the trailer one of the trailer brake and turn signals did not work. Attendant told us it was up to us to take it but it was the only one they had. As we needed trailer had no option but to take trailer.
Jeff HUpon returning the truck, the officer was open. However the attendant could not process my return. He stated he did not know how. I preceded with returning through the app. That location could use some WiFi access. I had to use cellular on my phone and the location I has very poor cell signal. It took a long time for the photos to upload with me having to hold my phone above my head to get any kind of signal. I understand cellular coverage it not you problem. However having a location where the attendant can't or won't process a return and expect customer to use app. Either I would suggest move location, ensure attendant is trained or provide WiFi if customer is expected to use app.
Jesse JThis location is a wrecking yard in a very bad area
SCOTT BIt was in a bad location. Hard to find, and just dirty.
TIMOTHY WThe guy working there was very nice and helpful, but the place was a little scary and made me feel uneasy. If I wouldn't have been with my husband and father, I would have turned around and left. It reminded me of a scene from an scary movie where the people are never seen again.
MICHAEL MNothing! The staff was super nice and helpful. Got me exactly what i needed, when i needed it! Thank you so much!
ADAM WI've been doing this for three years same location, Fara could not find my name in there then it said OK you're ready and it's been rented. I just so happen to call the one 800 number a week prior and they had no reservation when I went to pick it up. They said I was at the wrong location when I clearly showed them the email and the confirmation number and the address that I was supposed to pick it up at this location, the lady was very very very rude. Never use this place again ever and I will not recommend anybody to use U-Haul lesson, I will buy my own trailer. Thanks but no thanks.
RICHARD CService was good but the trailers nighttime running lights were not working. I did not notice it until after I was driving at night.
CHARLES TEmployee refused to help check it back in.
Carrie MDid not know that buying another day does not double the mileage. Would have been cheaper to buy a second uhaul. That was ridiculously expensive.
DAVID ZI know that “returning it full” is in the printed paper given, but EVERY agent should verbally relate that.
Jane MAlls well
Diane CND
Christopher SVery difficult location. However the folks there were very nice and friendly.
LOYD WNo comment
Lauren SUHAUL IS BACK!!! Highly recommended. Amazing customer service and support. Both locations for my one way trailer rental were professional, efficient and friendly.
Kerren WNot On the Main Highway. Out in the middle of nowhere. Thay were ok but could have been a lot nicer, all business and acted like she could care less if we were there or not.
donald MMy wife wouldn't even get out of the car. We thought we were lost. It was a sketchy place. The guy working there said you can figure it out right. The entire time he was taking my information a virus warning was popping up and saying someone from Russia is logged on your computer.
Rodney LNo help what so ever. Had to backup about 6 or 7 hundred yards and had to unhook and make sure trailer was chocked so it wouldn't roll away
Kenny ECould be a better flatter lot to drop off at
brian bSeems damage insurance was added when I arrived. I had waived when I signed up online but it was on my final bill.
David DThe vehicle had mud and water standing in it we could not even load the furniture. We had to call the location and they brought blankets to us. There was a lot of dried up underneath the wheels in the property that I moved from it left mud in the driveway. No one walked through the truck with me when I picked it up nor did they walk through it when we took it back I do have pictures to upload if needed
Ima RPlace seemed quite out of the way. Unless you were moving into or out of the nearby apartments I would find a more convenient location.
Michael RGood experience a little off the main road but overall good experience. Guys were nice and since it was a garage I felt they could fix any problems if I had any with the truck
Betsy BDrop off location was very far away. I passed several U-Haul places on the way. I tried to return it at the closest location and was told I HAD to return it to the location U-Haul chose. Added 1.5 hours of driving after a long weekend of moving.
Samuel CAgain ran great. In and out. No issues
Jamie MVery poor cell reception so the app is useless but if you are dropping off during business hours, the people here are very helpful checking you in/out
steven hPoor cell reception in this area makes the app useless but if you are dropping off during business hours, the staff here are extremely helpful in getting you checked in/out.
Steven HTruck had running issues like a fuel line was clogged. Drop off was not in a great location and did not have clear instructions.
Christina REasy experience!
Sharon DGreat pick up experience she was pleasant and professional. Gracias
Armando MOnly if they need something in a hurry. The truck smelled like some one had been somking something
Rick HJust if they really need something in a hurry
Rick HNo visible drop box for keys and no clear parking instructions, making it very difficult to do drop off at night. Had to leave keys in the truck and park outside of the fenced property.
Matthew SDon’t recall gentleman’s name when i turned it my rental but he was very kind and patient.
CLARK GCUSTOMER SERVICE COULD BE FRIENDLIER. THE FEMALE WORKER IS SHORT AND JUST KINDA RUDE
Karmen OWasn't the place it was the uhaul itself. The uhaul and Dolley was rusted and could barley get the pieces off to hold the car down and I couldn't shit the back of the uhaul when I got to Oklahoma. I spent around 500 dollars on gas because the uhaul was in so bad shape. Also had a problem getting the uhaul and waited for two hours. So uhaul in general I will advise everyone to not us them. They haven't even called me back when I told them about it and spent gas and all 1,300 dollars.
ricky sNot willing to help. Looked like a salvage yard. Sucio
Christopher RReturn location was not open. Had to wait on phone for over 30 minutes. Customer service person was not very friendly and had an attitude.
michael sThe people at this location were very helpful but the building is in bad condition.
Steve WPlace was a dump. Received a text at 9:30 the night before my rental telling me what to do if no one was there the next morning when I was scheduled to pick up the trailer. It was all a very bad joke. Then I got charged for some sort of insurance that I DID NOT take. This is a very bad advertisement for U-haul. You should definitely pull their franchise!!!
Scot TThey were great!
ALEXANDRO Mbetter cleaning of the rentals
Crystal wThe place was nasty. Hole in ceiling, dirty and quite scary.
Barbara MIt was in the middle of nowhere and the location was very run down.
MaryGrace CNothing. Lady behind the counter was very knowledgeable and courteous. The U-Haul representative Area Field Manager was extremely helpful in finding a auto transport during a time when it was very busy. Couldn't ask for a better rental experience!
Greyson T